Flash Pro CS6 fails to load

Flash Pro CS6 loads and suddenly disappear while "loading fonts". I found similar discussions, and their solution suggests to find fontinfo.txt and edit it, but i fail to find the fontinfo.txt but found a missfont.map.
Help needed, thanks in advance..

Hi,
The fontinfo.txt file can be found at:
C:\Users\«YourUserName»\AppData\Local\Adobe\Flash CS6\en_US\Configuration
Firstly, let me know if you are able find the fontinfo.txt file at the said location. Secondly, if you manage find it, empty the .txt file, save as Read Only (you need to ENABLE this option, not Disable as in your post), and then try restarting Flash.
Please see if it works for you. These are steps as described in the forum discussion Ned referred, and I would request you try these to see if the issue still persists.
Regards,
Suhas Yogin

Similar Messages

Flash Pro CS6 Update menu greyed out + AAM fail,supressed by the Admin - Win7-64

Hi,
I want to update Flash Pro Cs6 (PC Win7 64bit) to Update2.
However, the menu Help>Updates is greyed out.
The Update2 AMM patch installer says "updates could not be applied. Contact your system Admin. Updates have been suppressed by the Admin"
before starting.
This seems to point towards a privilege issue but, I have tried to :
run Flash as admin, run the updater as admin, install flash logged in as admin and updater logged in as admin,
without any luck....
This is the install log summary:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s), 4 warning(s)
WARNING: DS013: Payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
Cheers,
F.
PS :
sorry for cross post from this :http://forums.adobe.com/message/4793645#4793645
Just noticed this was the dedicated forum for install issues.

Manually update Creative Suite 6 products
Go to the Adobe.com Product updates site and choose the update you want to download.
When the download completes, start the update by double-clicking the Set-up.exe (Windows)
Prompted to shut down conflicting applications, do the following:
Windows
Right-click the taskbar and select Task Manager.
Select the Processes tab, select a conflicting process, and click End Process.
Repeat for any additional conflicting processes.
Check to see if the update downloaded successfully.
\Users\[username]\Local\AppData\Adobe\AAMUpdater\1.0\
Sarika

Flash Pro CS6 installation failed

I'm tried 4 times now to install Flash Professional CS6 using the Adobe Application Manager, which I downloaded from Creative Cloud. Every time I click "install", the progress bar gets to the end and then it says "Installation Failed". When I look at the details it reads: "The download appears corrupted. Press Cancel, wait a few minutes and try again (-60)". So I click cancel and try again and same thing happens.
I'm on Mac OS X 10.7.4.
Guys seriously, every time I get stoked about a new Adobe product I'm usually let down by endless bugs and the hacks and hoops I have to jump through to get around them. Not a good start for Creative Cloud.
Can somebody from Adobe tell me what I need to do to install Flash Pro CS6?
Thank you!
Gabe Mastey
Vancouver, BC

Hey Steve,
In the end I had to download a trial just so I could get it working. Even though I was paying a monthly fee for Creative Cloud. Huge fail there. Later on, when I bought my new Macbook Air, everything worked fine with Creative Cloud, and I could download apps no problem. It probably had something to do with the fact that I had CS5.5 installed previously ..?.. though I will never really know. Maybe if you try removing all or even some of your old Adobe products and start fresh you might have better luck.
Oh Adobe, you are ever the disappointment.
Good luck Steve!
Gabe

Flash Pro CS6 Updates fail, supressed by the Admin - Win7-64

Hi,
want to update Flash Pro Cs6 (PC Win7 64bit) to Update2.
The menu Help>Updates is greyed out.
The Update2 patch installer says "updates could not be applied. Contact your system Admin. Updates have been suppressed by the Admin"
before starting.
This seems to point towards a privilege issue but, I have tried to :
run Flash as admin, run the updater as admin, install flash logged in as admin and updater logged in as admin,
without any luck....
Cheers,
F.

Manually update Creative Suite 6 products
Go to the Adobe.com Product updates site and choose the update you want to download.
When the download completes, start the update by double-clicking the Set-up.exe (Windows)
Prompted to shut down conflicting applications, do the following:
Windows
Right-click the taskbar and select Task Manager.
Select the Processes tab, select a conflicting process, and click End Process.
Repeat for any additional conflicting processes.
Check to see if the update downloaded successfully.
\Users\[username]\Local\AppData\Adobe\AAMUpdater\1.0\
Sarika

Flash Pro CS6 - not enough JVM memory - change 128 to 256, flash doesn't start.

Hi,
working on very large projects, I often get the "flash ran out of memory for the jvm" error.
Restarting flash does the trick for another couple of hours, until I get that error again.
It opens the jvm.ini file to let me increase Xmx memory value.
I change it from -Xmx128m to -Xmx256m
I restart flash, get the error: "Error initializing Java Runtime environment. You may need to reinstall Flash"
I change it back to -Xmx128m, and flash starts again.
But obviously, I again get the "not enough memory" error.
Am I doing something wrong?
Also,
after installing Flash Pro CS6, previously installed Flash Pro CS5.5 does not start, gives me the JVM initialization error all the time, regardless of which Xmx value I put for CS5.5

back to square one again. The error message just popped up. So annoying.
update:
I removed some of the images I embed using the '[Embed tag'. And now it publishes again without the error. Weird because the published swf is only 1.8MB. Nothing crazy. So the problem seems related to embedding images using the [Embed tag...
update 2 / FIX:
Instead of using the embed tag to embed images I now have an 'assets' folder that I add to the AIR project (publish settings) that contains my images. Then I load the various images using the Loader. After an image is loaded I convert it to a Texture to use in Starling like so:
var bitmap:Bitmap = new Bitmap(new BitmapData(currentBigTextureLoader.width, currentBigTextureLoader.height, true, 0x00000000));
bitmap.bitmapData.draw(currentBigTextureLoader);
bigTextures[aBigTexturesToLoad[nCurrentBigTextureToLoad]] = Texture.fromBitmap(bitmap);
You can then use these Textures to display an image in Starling like so:
var base:Image = new Image(bigTextures["CollectionBase"]);
Bit of a workaround but al least I don't get the Java Error anymore

Flash Pro CS6

What are the steps need to be taken after download the Adobe Flash Pro CS6? The tools have not been working properly without Adobe Technician remote control over and take a look at it and do the stuff which i don't know : they are not available on the weekend and I have to finish my home.
Kwiye

if you're having a problem with the flash pro tools, you can:
reset your preferences by holding down shift-ctrl-alt while starting flash pro. if done correctly you'll see a confirmation dialog.
if that fails, reinstall flash pro.
if that fails, uninstall, clean and reinstall per these steps, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

How to install latest AIR SDK (13 or 14) in Flash Pro CS6?

Hi, I'm using Adobe Flash Pro CS6 on Windows 7 64-bit and I wanted to add latest Adobe AIR SDK, either 13 or 14, but non of them is seen as a valid SDK by Flash.
I've tried downloading two possible SDKs (SDK & compiler and SDK without compiler) from here: Download Adobe AIR SDK (version 13) and here http://labs.adobe.com/downloads/air.html (version 14). Each time I copied the extracted SDK folder to my Flash CS6 folder where default 3.2 and 3.4 SDKs are located. After that I open Flash, then Help > Manage Air SDK, click on " + ", browse for the new folder, and all I get is "The selected folder does not contain a valid AIR SDK" warning message. It all looks the same with all four SDKs I downloaded!
Not long ago I added AIR 4.0 without any problems. What am I doing wrong? Is new SDK Flash CC only or what?

What are you naming the folder?
Just as a general tip, since many applications (Flash CS4, 5, 5.5, 6, CC) you can save some space by only putting the AIR SDK in one place. Since CS6 and CC have "Manage AIR SDK" in their settings you no longer need to locate that folder like 5.5 which requires you to overlay the AIR 2.6 folder. So save some space and put it anywhere out of the way, out of the Flash folder. I have multiple drives and I have lots of SDKs installed at root on my E:\ (E:\SDK\AIR, E:\SDK\JDK, E:\SDK\Android, etc). I then just go in the help panel like you do and point CS6 and CC to E:\SDK\AIR and they work perfectly fine with the latest SDK released recently.
Are you updating Flash Player to 13 as well?
Last, do not download the Flex version for Flash. Flex is for Flash Builder if you intend on using Flex (it is different than Flash).
Do not get this:
You want the SDK from the big orange buttons above this warning.

Error installing Flash Pro CS6

I'm trying to install Flash Pro CS6 but I keep getting the following error (the message is in portuguese) after running the .exe file (downloaded directly from Adobe's oficial website).
I've tried it in 3 different computers with Windows 8 and in one computer with Windows 7 and all of them give me the same error. I'm using an Admin account so that's not the problem!

The problem is happening when I try to extract the downloaded files from the .exe to another folder. The application has all the permissions available
Here is another picture of the initial screen when I double click the .exe file.
I've tried to extract it to other folders, like "Documents", "Downloads", but It gives me the same error as before.

Back button doesn't work in Flash Pro CS6 Simulator (ADL)

Hi everyone. I'm testing Flash Pro CS6, and I've noticed the Back button is not detected in my Android app when testing in ADL (Control / Test movie / In ADL Mobile).
When I try to select the option Device / Back (Ctrl+B) in ADL, it just doesn't do anything (I have a KEY_DOWN event listener which looks for the keycode Keyboard.BACK). In a real Android device, it works, but not in the "test movie" window (ADL). In CS5.5, the Back button always worked in ADL.
Also, in the new Simulator window which comes up when "testing movie", there are "Menu", "Back" and "Search" buttons for easier access. Well, that Back button doesn't do anything, either.
Does anyone know what's happening?
BTW, I don't find the "Simulator" window too useful for my purposes. How can I disable it, so it doesn't automatically come up?
Thanks!
Edit: Well, it seems the KEY_DOWN event listener doesn't work for any key, not only the Back button.

WHOWWW...
suitable for Flash Player 11.6
Back that down to as low a version as possible... 10 or so if possible.
My advice.... never... ever target the latest version of plugin... most users will NOT have that plugin installed.
Back it down and if that doesn't work, post a link to the actual Web page.
Best wishes,
Adninjastrator

How do I get someone to activate my Flash pro cs6 after I properly deactivated it and now it won't reactivate. I need a phone number or email address or something.

I may need to reformat my computer soon. It has been acting badly. So, in accordance with instructions I have gotten from FLASH I deactivated Flash Pro CS6 before I turned off my computer to save myself a problem if the computer died before I deactivated FLASH. Now, when I get back into FLASH PRO CS6 the "deactivate" button is grayed. Who do I talk to about this and how do I contact them?

See if the following helps...
Activation & Deactivation Help
If not, here is a contact link for chat. For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

BUG - saving with both flash pro CS6 and CC causes library symbol names to change

Concise problem statement:
If you save with flash pro CC and then save with CS6, in the library panel, symbol names are changed.
Specifically, pipes | and trailing spaces ("|Divider", "Divider ") get replaced by escape sequences ("&#124Divider", "Divider&#032" ...) Ampersands & and number signs # also get replaced, such that symbol names grow exponentially if you continue to save with both flash pro CC and CS6 ("Divider&#032", "Divider&#038&#035032", "Divider&#038&#035038&#038&#035035032" ...) This makes it difficult to transition a team from CS6 to CC.
Sometimes, the original-name symbol remains, and an escaped-name symbol is also created. In this case, the children are removed from the original-name symbol, so it doesn't render anything to the screen; a mysterious, silent failure.
Steps to reproduce bug:
1. Create a library symbol named "|", save an xfl with flash pro CC, and close.
2. Open, save, and close with flash pro CS6.
3. Open, save, and close with flash pro CC.
Results:
A library symbol named "&#124".
Expected results:
A library symbol named "|".
I submitted this bug with the bug form, and also with adobe bugbase (in case it isn't obsolete) - I'm just trying to maximize my chances of getting a fix. Has anyone else encountered this bug?

Hi,
We are aware of this issue and its open for investigation internally. This issue is observed when you have certain special characters in your symbol names and try to open that file in Flash CS6. This happens due to a change in the way symbol naming is handled in Flash CC and in Flash CS 6.
As a workaround, request you to use only Underscore or Hyphen as special characters while naming symbols or library layers etc.
We shall update you as soon as this has been fixed.
Thanks,
Nipun

Can't install Flash Pro CS6

I have 5.5 MacBook Pro 13 running 10.7.4.
I am trying to install Flash Pro CS6 Trial .. this error appears in the beginning of the installation process (when the progress bar is around 1%) :
Exit Code: 34
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s), 0 warning(s)
FATAL: Payload '{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.98.0' information not found in Media_db.
Any ideas how to fix that ?
p.s. i did restart, closed all apps, etc, etc ..

Do you meet the minimum specs:
Multicore Intel processor
Mac OS X v10.6 or v10.7
2GB of RAM (3GB recommended)
4GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
1024x768 display (1280x800 recommended)
Java Runtime Environment 1.6
DVD-ROM drive
QuickTime 7.6.6 software required for multimedia features
Which Intel Processor do you have? Early Intels won't cut it.

Flash Pro CS6 to HTML5 Conversion

I purchased Flash Pro CS6 yesterday and it does not convert my Flash file to HTML5 Correctly. It converts everything except the Action Script. I have contacted Tech Support and they have escalted the issue, but they are telling up to 96 hours.
The website is www.davidhornbrook.com
When I try to convert that page (the FLA file) it converts the bottom part, his logo, and the david dropping down the side.
It does NOT convert the top menu items OR hte drop shadow behind the logo (which is all Action Script3).
Can someone help me?
I have the FLA files thast I can send to you / post if that helps.
BTW when I convert it to SWF it works fine, just not when I export it to HTML5.

Hello ChadXSO,
The 'Help' offered to you so far has been, as far as I can tell, no help at all.
I've been ploughing through an old .fla trying to make a conversion.
Nothing complex, no animations.
6 hours later, I've part of it running, not working, just not crashing.
It's all script, so if CreateJS doesn't convert Action Script it's producing a very good pretense of doing so. The converter does appear to be looking at the AS, since if I change the AS the output changes.
However, I have to edit the js, every time I publish, to prevent the HTML from looping. From time to time it throws a Line 77 error, claiming that there is an undefined .str in a non-existant .jsfl file (non-existant in that Windows can't find the file).
I produce technical anims for my students in Flash so I'm none too pleased for the option for them to view them on-line to be taken away.
Unless Adobe produces a working conversion tool 10 years of my work is going down the toilet. There will be thousands(?) of .swf creators in the same position.
If CreateJS is the best Adobe can manage, at this rate, I won't live long enough to convert a single .fla.

Flash Pro CS6 crashes when creating symbol

Okay...here's one I gotta share. I'm building some banner ads for a client. I open up Flash Pro CS6. I create a square on the stage. And when I right-mouse click on the drawing, choose Create Symbol...Flash completely locks up. I get that little Windows 7 'tink' in my speakers..and nothing. I cannot create a symbol of any kind. The program completely locks up.
So...I uninstall the entire CS6 suite...reinstall with latest installers...and same result.
BUT....if I put a graphic on the stage...go to the timeline...and try to apply a motion tween..flash alerts me that it needs to be a symbol and converts it to a movie clip for me...no errors.
I'm on Windows 7, 64 bit, 16 G ram. So that ain't the problem. I tried in vane to get somebody on the phone at adobe....I knew that would be a waste of time.
I've been using adobe software forever. And though it is frequently error and crash prone I can usually count on an uninstall squaring things away. Not this time. And I have no cause and effect to point to. I was using Flash a couple of weeks ago no problem...and now...unusable.
If there's anyone out there reading this post...I'd really be interested in a solution.

The only thing that could´ve changed are the settings on my mac...
Sounds like this might be your trouble?
I run a pc... no help to you.
Optimizing for performance: Adobe Premiere Pro and After Effects
http://blogs.adobe.com/aftereffects/2011/02/optimizing-for-performance-adobe-premiere-pro- and-after-effects.html

Lost cd for student edition flash pro cs6

lost cd for student edition flash pro cs6, will "student serial" work with ADOBE's download/retrieve programs page?
Thanks all

Yes it should work, make sure to download correct version and language.
Download CS6 products

Flash Pro CS6 fails to load

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