Flash Pro CS6  Update menu greyed out + AAM fail,supressed by the Admin - Win7-64

Hi,
I want to update Flash Pro Cs6 (PC Win7 64bit) to Update2.
However, the menu Help>Updates is greyed out.
The Update2 AMM patch installer says "updates could not be applied. Contact your system Admin. Updates have been suppressed by the Admin"
before starting.
This seems to point towards a privilege issue but, I have tried to :
run Flash as admin, run the updater as admin, install flash logged in as admin and updater logged in as admin,
without any luck....
This is the install log summary:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s), 4 warning(s)
WARNING: DS013: Payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
Cheers,
F.
PS :
sorry for cross post from this :http://forums.adobe.com/message/4793645#4793645
Just noticed this was the dedicated forum for install issues.

Manually update Creative Suite  6 products
Go to the Adobe.com Product updates site and choose the update you want to download.
When the download completes, start the update by double-clicking the Set-up.exe (Windows)
Prompted to shut down conflicting applications, do the following:
Windows
Right-click the taskbar and select Task Manager.
Select the Processes tab, select a conflicting process, and click End Process.
Repeat for any additional conflicting processes.
Check to see if the update downloaded successfully.
\Users\[username]\Local\AppData\Adobe\AAMUpdater\1.0\
Sarika

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  • Flash Pro CS6  Updates fail, supressed by the Admin - Win7-64

    Hi,
    want to update Flash Pro Cs6 (PC Win7 64bit) to Update2.
    The menu Help>Updates is greyed out.
    The Update2 patch installer says "updates could not be applied. Contact your system Admin. Updates have been suppressed by the Admin"
    before starting.
    This seems to point towards a privilege issue but, I have tried to :
    run Flash as admin, run the updater as admin, install flash logged in as admin and updater logged in as admin,
    without any luck....
    Cheers,
    F.

    Manually update Creative Suite  6 products
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    When the download completes, start the update by double-clicking the Set-up.exe (Windows)
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    Check to see if the update downloaded successfully.
    \Users\[username]\Local\AppData\Adobe\AAMUpdater\1.0\
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       Watercolor 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Wireless Bitmap 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “WBMP.plugin”
       ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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    Plug-ins that failed to load: NONE
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    I've tried downloading two possible SDKs (SDK & compiler and SDK without compiler) from here: Download Adobe AIR SDK (version 13) and here http://labs.adobe.com/downloads/air.html (version 14). Each time I copied the extracted SDK folder to my Flash CS6 folder where default 3.2 and 3.4 SDKs are located. After that I open Flash, then Help > Manage Air SDK, click on " + ", browse for the new folder, and all I get is "The selected folder does not contain a valid AIR SDK" warning message. It all looks the same with all four SDKs I downloaded!
    Not long ago I added AIR 4.0 without any problems. What am I doing wrong? Is new SDK Flash CC only or what?

    What are you naming the folder?
    Just as a general tip, since many applications (Flash CS4, 5, 5.5, 6, CC) you can save some space by only putting the AIR SDK in one place. Since CS6 and CC have "Manage AIR SDK" in their settings you no longer need to locate that folder like 5.5 which requires you to overlay the AIR 2.6 folder. So save some space and put it anywhere out of the way, out of the Flash folder. I have multiple drives and I have lots of SDKs installed at root on my E:\ (E:\SDK\AIR, E:\SDK\JDK, E:\SDK\Android, etc). I then just go in the help panel like you do and point CS6 and CC to E:\SDK\AIR and they work perfectly fine with the latest SDK released recently.
    Are you updating Flash Player to 13 as well?
    Last, do not download the Flex version for Flash. Flex is for Flash Builder if you intend on using Flex (it is different than Flash).
    Do not get this:
    You want the SDK from the big orange buttons above this warning.

  • Flash Pro CS6 - not enough JVM memory - change 128 to 256, flash doesn't start.

    Hi,
    working on very large projects, I often get the "flash ran out of memory for the jvm" error.
    Restarting flash does the trick for another couple of hours, until I get that error again.
    It opens the jvm.ini file to let me increase Xmx memory value.
    I change it from -Xmx128m to -Xmx256m
    I restart flash, get the error: "Error initializing Java Runtime environment. You may need to reinstall Flash"
    I change it back to -Xmx128m, and flash starts again.
    But obviously, I again get the "not enough memory" error.
    Am I doing something wrong?
    Also,
    after installing Flash Pro CS6, previously installed Flash Pro CS5.5 does not start, gives me the JVM initialization error all the time, regardless of which Xmx value I put for CS5.5

    back to square one again. The error message just popped up. So annoying.
    update:
    I removed some of the images I embed using the '[Embed tag'. And now it publishes again without the error. Weird because the published swf is only 1.8MB. Nothing crazy. So the problem seems related to embedding images using the [Embed tag...
    update 2 / FIX:
    Instead of using the embed tag to embed images I now have an 'assets' folder that I add to the AIR project (publish settings) that contains my images. Then I load the various images using the Loader. After an image is loaded I convert it to a Texture to use in Starling like so:
    var bitmap:Bitmap = new Bitmap(new BitmapData(currentBigTextureLoader.width, currentBigTextureLoader.height, true, 0x00000000));
    bitmap.bitmapData.draw(currentBigTextureLoader);
    bigTextures[aBigTexturesToLoad[nCurrentBigTextureToLoad]] = Texture.fromBitmap(bitmap);
    You can then use these Textures to display an image in Starling like so:
    var base:Image = new Image(bigTextures["CollectionBase"]);
    Bit of a workaround but al least I don't get the Java Error anymore

  • Why isn't the Adobe Exchange Panel opening in Flash Pro CS6?

    It says it's installed but when I go to Window>Extensions>
    and then there is nothing, no other menu to go from.

    Hi HunterOSx and Svagers,
    How did you install the Adobe Exchange extension?
    I would recommend downloading the latest updates for Extension Manager from here:
    http://www.adobe.com/exchange/em_download/
    ...and downloading the latest Adobe Exchange ZXP from www.adobeexchange.com (it was updated on Friday). Make sure that you open the ZXP with Adobe Exchange CS6 for it to be available in Flash Pro CS6. If you also have Extension Manager CS5 installed, it's possible that you've accidentally installed the panel into Flash Pro CS5.
    Let me know how you get on.
    Best wishes,
    Fraser

  • Back button doesn't work in Flash Pro CS6 Simulator (ADL)

    Hi everyone. I'm testing Flash Pro CS6, and I've noticed the Back button is not detected in my Android app when testing in ADL (Control / Test movie / In ADL Mobile).
    When I try to select the option Device / Back (Ctrl+B) in ADL, it just doesn't do anything (I have a KEY_DOWN event listener which looks for the keycode Keyboard.BACK). In a real Android device, it works, but not in the "test movie" window (ADL). In CS5.5, the Back button always worked in ADL.
    Also, in the new Simulator window which comes up when "testing movie", there are "Menu", "Back" and "Search" buttons for easier access. Well, that Back button doesn't do anything, either.
    Does anyone know what's happening?
    BTW, I don't find the "Simulator" window too useful for my purposes. How can I disable it, so it doesn't automatically come up?
    Thanks!
    Edit: Well, it seems the KEY_DOWN event listener doesn't work for any key, not only the Back button.

    WHOWWW...
    suitable for Flash Player 11.6
    Back that down to as low a version as possible... 10 or so if possible.
    My advice.... never... ever target the latest version of plugin... most users will NOT have that plugin installed.
    Back it down and if that doesn't work, post a link to the actual Web page.
    Best wishes,
    Adninjastrator

  • BUG - saving with both flash pro CS6 and CC causes library symbol names to change

    Concise problem statement:
    If you save with flash pro CC and then save with CS6, in the library panel, symbol names are changed.
    Specifically, pipes | and trailing spaces ("|Divider", "Divider ") get replaced by escape sequences ("&#124Divider", "Divider&#032" ...) Ampersands & and number signs # also get replaced, such that symbol names grow exponentially if you continue to save with both flash pro CC and CS6 ("Divider&#032", "Divider&#038&#035032", "Divider&#038&#035038&#038&#035035032" ...) This makes it difficult to transition a team from CS6 to CC.
    Sometimes, the original-name symbol remains, and an escaped-name symbol is also created. In this case, the children are removed from the original-name symbol, so it doesn't render anything to the screen; a mysterious, silent failure.
    Steps to reproduce bug:
    1. Create a library symbol named "|", save an xfl with flash pro CC, and close.
    2. Open, save, and close with flash pro CS6.
    3. Open, save, and close with flash pro CC.
    Results:
    A library symbol named "&#124".
    Expected results:
    A library symbol named "|".
    I submitted this bug with the bug form, and also with adobe bugbase (in case it isn't obsolete) - I'm just trying to maximize my chances of getting a fix.  Has anyone else encountered this bug?

    Hi,
    We are aware of this issue and its open for investigation internally. This issue is observed when you have certain special characters in your symbol names and try to open that file in Flash CS6. This happens due to a change in the way symbol naming is handled in Flash CC and in Flash CS 6.
    As a workaround, request you to use only Underscore or Hyphen as special characters while naming symbols or library layers etc.
    We shall update you as soon as this has been fixed.
    Thanks,
    Nipun

  • Flash Pro CS6 to HTML5 Conversion

    I purchased Flash Pro CS6 yesterday and it does not convert my Flash file to HTML5 Correctly.  It converts everything except the Action Script.  I have contacted Tech Support and they have escalted the issue, but they are telling up to 96 hours.
    The website is www.davidhornbrook.com
    When I try to convert that page (the FLA file) it converts the bottom part, his logo, and the david dropping down the side.
    It does NOT convert the top menu items OR hte drop shadow behind the logo (which is all Action Script3).
    Can someone help me?
    I have the FLA files thast I can send to you / post if that helps.
    BTW when I convert it to SWF it works fine, just not when I export it to HTML5.

    Hello ChadXSO,
    The 'Help' offered to you so far has been, as far as I can tell, no help at all.
    I've been ploughing through an old .fla trying to make a conversion.
    Nothing complex, no animations.
    6 hours later, I've part of it running, not working, just not crashing.
    It's all script, so if CreateJS doesn't convert Action Script it's producing a very good pretense of doing so. The converter does appear to be looking at the AS, since if I change the AS the output changes.
    However, I have to edit the js, every time I publish, to prevent the HTML from looping. From time to time it throws a Line 77 error, claiming that there is an undefined .str in a non-existant .jsfl file (non-existant in that Windows can't find the file).
    I produce technical anims for my students in Flash so I'm none too pleased for the option for them to view them on-line to be taken away.
    Unless Adobe produces a working conversion tool 10 years of my work is going down the toilet. There will be thousands(?) of .swf creators in the same position.
    If CreateJS is the best Adobe can manage, at this rate, I won't live long enough to convert a single .fla.

  • Flash Pro CS6 crashes when creating symbol

    Okay...here's one I gotta share. I'm building some banner ads for a client. I open up Flash Pro CS6. I create a square on the stage. And when I right-mouse click on the drawing, choose Create Symbol...Flash completely locks up. I get that little Windows 7 'tink' in my speakers..and nothing. I cannot create a symbol of any kind. The program completely locks up.
    So...I uninstall the entire CS6 suite...reinstall with latest installers...and same result.
    BUT....if I put a graphic on the stage...go to the timeline...and try to apply a motion tween..flash alerts me that it needs to be a symbol and converts it to a movie clip for me...no errors.
    I'm on Windows 7, 64 bit, 16 G ram. So that ain't the problem. I tried in vane to get somebody on the phone at adobe....I knew that would be a waste of time.
    I've been using adobe software forever. And though it is frequently error and crash prone I can usually count on an uninstall squaring things away. Not this time. And I have no cause and effect to point to. I was using Flash a couple of weeks ago no problem...and now...unusable.
    If there's anyone out there reading this post...I'd really be interested in a solution.

    The only thing that could´ve changed are the settings on my mac...
    Sounds like this might be your trouble?
    I run a pc... no help to you.
    Optimizing for performance: Adobe Premiere Pro and After Effects
    http://blogs.adobe.com/aftereffects/2011/02/optimizing-for-performance-adobe-premiere-pro- and-after-effects.html

  • Flash Pro CS6 iOS Native Extension Problem

    I am trying out flash pro CS6 new features.
    The most important one being ANEs [native extensions].
    in flash builder 4.6, when using an ANE for ios, it is sometimes required to put the ios5 SDK location [ -platformsdk  in ADT].
    This is completely missing in Flash Pro CS6 IDE, any way around that?
    [for the info on including the ios5 sdk check:
    http://help.adobe.com/en_US/flex/mobileapps/WSe4e4b720da9dedb5-4aefe03513238d8a1b8-8000.ht ml]
    Thanks.

    Uhmm, i'm doing a kind-of-360º-panorama-app and we need Gyroscope and Ad-hoc / AppStore distribution. And i've tried to get an answer of any kind from guys on Adobe on their AIR facebook fan page and here.
    SHould we write our own gyroscope ANE?, have any of you succesfully compiled ad-hoc or app-store with Ketzler Euler Gyroscope ANE?
    http://www.ketzler.de/2011/11/adobe-air-gyroscope-native-extension-with-euler-angles-roll- pitch-yaw-for-ios/
    regards.

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