Flash problems

I am getting a Director Player Error message that reads:
This application requires an Xtra (Flash Movie...) that either does not exist or failed to initialize properly. Please make sure the appropriate Xtras are in the Xtras folder(s).
I am using Chrome but the same thing happens in Firefox. I have Windows 8 and have yet to see any threads that tell me where to locate the Xtras folder of which they speak.
I am using the 11.8.800.97 version of Flash Player. I see here (http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html) that they only list Internet Explorer for Windows 8. Is it a problem that I am using Chrome and Windows 8?
Please help!
Thanks.

Although you have the Flash Player installed, the error message you are seeing is related to the Shockwave Player and has no relationship to the fact that you have Flash installed, or its version.
The best thing to try first is to install the full player, not the slim version. Download the full installer from this link

Similar Messages

Flash problem persists after 6 months...does this new information help?

Hi All!
I posted my problem almost 6 months ago, (I'll paste some of the info below to bring you up to date), but I STILL can't access only FOUR sites because I get a "Plugin file is missing" error, (after my previous post I found 2 other sites). I've been trying to solve this problem off & on, but I got more dedicated the other day because I'll be needing access to these sites very soon. I found some new information today that I hope will solve this awful problem; however, since I'm not very technically inclined I know I have to ask a "Flash Expert", so here goes....
I run Windows 8 & I use Mozilla exclusively. I updated Flash the other day to version 15.0.0.152 & I wanted to make sure the plugins had been updated, so I opened the "Flash Player Settings Manager" & under the "Advanced" tab it lists:
                                        NPAPI Plugin Version 15.0.0.152
                                        PPAPI Plugin Version Not installed
Is it significant that the PPAPI Plugin is "Not installed", or does Mozilla only require the NPAPI plugin?
My second question regards the installation of Flash. I know that when a program is problematic, it sometimes helps to uninstall & reinstall it...I recently had a game that went nuts & that's the procedure I had to do. Also, someone on Mozilla's forum said they were having a Flash issue & they went to your site & downloaded the .exe AND the .msi Installers from the Distribution Page, then manually installed them & their problem was resolved. Would this help me resolve MY Flash problem? If you think it's worth a try, do I have to uninstall Flash first?
Well, that's all the new info I have. I have to figure this out before December because that's when the nest-cam comes back on...I really have to get this problem fixed! I'll paste my previous post below, but I hope the uninstall/reinstall method will be the answer!
Thanks in advance for your help!
Best Regards,
DogPal
Here's my previous post:
Flash 13.0.0.214 does NOT work on some sites, but works fine on all others in Using Flash Player
Hi!
I watch several wildlife nest-cams every day running Windows 8 using Firefox 29.0.1, but yesterday morning, (after I'd already watched the 6 cams I view every day), I started getting a solid, black screen with, "Error loading plugin: Plugin file not found", on TWO of these sites.
My attempts to resolve the problem were:
1. Checked all the other web-cam sites I view daily, and there's only a problem on 2 of them.
2. Went to You Tube, Facebook & other similar sites and I can view streaming media.
3. Refreshed pages-when that didn't help, I closed & reopened Firefox & still 2 sites with "plugin loading error"
4. Completely shut-down my laptop & rebooted.
5. Did "System Restore" to earlier in the day when ALL web-cam sites were working.
6. Went to Adobe Flash site & verified that I had the most current version...I do, & I saw the animations on Flash site.
7. Verified my Flash Plugins in Firefox...AGAIN...they're all activated & up-to-date
8. Checked & re-checked ALL the web-cam sites I view every day, (for, at least the 10th time), and the
     same 2 sites are still showing the "Error loading plugin: Plugin file not found" on a black screen. Even
     though the video isn't seen the "chat" area is functioning, (I don't know if that's important, but I
     thought I should mention it).
9. I posted the issue on Firefox's Forum but no one has an answer since Flash works everywhere except
     for 2 sites.
I've tried everything I can think of to troubleshoot this, but as you can see, I've had no success in solving this "mystery".
As for the 2 sites I can't view, they are:
                                    http://www.pixcontroller.com/eagles/    And
                                    http://www.westmorelandconservancy.org/BlueBirdWebcam-1.htm
I've been watching these sites for MONTHS, so why I can't view them all of a sudden, well, I'm clueless, (I guess you already figured that out...ha ha ha). I was watching the 2 sites listed above early yesterday morning, then when I looked at one of the other cams I view and came back to these 2 sites, I got the "error message".
I hope you have a solution for me, as I'm desperate! I'm WAY behind in my documentation for these 2 sites, so hopefully you'll have an easy answer. If it's a technical thing, please use LOTS of details, as I'm not very technically inclined.
Thanks in advance for your help!
Best Regards,
DogPal
P.S. I just checked on another site that offers many different wildlife cams, & I CAN view the "Pittsburgh Bald Eagles" if I go through: http://www.ustream.tv/channel/pittsburgh-bald-eagles    I'm sure this means something, but since I don't understand this technical stuff I don't know what that is! (I told you I'm clueless!)

I definitely see a problem with the pixcontroller/eagles site on Windows 8.1. It works fine for me in the same version of Firefox on Windows 7. It's unclear to me whether it's a Firefox or a Flash Player issue, but I'm happy to look into it further and get some bugs filed.
As a temporary workaround, both sites work fine with Google Chrome and Internet Explorer.

Flash problem after software update (on 10.6.8)

I'm having flash problems on *some* macs after one of the recent software updates (june 2012).
On my school's 10 iMac's (2010), I can't play flash games anymore *in safari*. Chrome is ok.
An example site, is http://www.barryfunenglish.com/games.php (select any game)
But on my school's 6 MacBook Pro's, I can - both safari and chrome.
It was working 2 weeks ago on all computers.
I'm using Software Update server from our server to update all the macs, so it's possible there was an update problem.
Why is flash missing on the 10 imacs safari? But not on the macbook pros?

AppleJason wrote:
so did Apple uninstall flash on safari with it's latest update? do you know the reason?
Yes, it was blacklisted by Adobe for security vulnerabilities. OS X now checks to make certain you are running a safe version and disables it if you aren't.
With the latest update, you now have the option of having Adobe doing a "Silent Update" in the background without your having to do anything. I would recommend you implement it.

Firefox not helping with Flash problem

Ok, so, I'm getting really irritated with Flash. I talked to
a friend who was having flash problems and they said they
downloaded Firefox and it fixed the problem. Well, after doing
EVERYTHING else first, I thought, what the heck, maybe it might
actually work. So I downloaded and installed Firefox. Ok, that
installed perfectly fine. So I used Firefox to download Flash 9. I
thought all was going to work out, because Firefox didn't just
refresh the page like Internet Explorer did whenever I clicked the
"Agree and download now" button on the download page. It actually
downloaded and "said" it installed correctly. But I still can't
play ANYTHING no Youtube STILL!! I go to youtube on Firefox and
aperently it doesn't regonize any Flash on my computer. I go to
youtube on Internet Ex. and it says I need the latest version of
Flash. I tried rebooting the computer. I tried uninstalling and
installing it AGAIN. What the F is the problem? I've made sure all
my AxtiveX controlls are set to whatever thry need to be, my
Shockwave is updated, my security is not interfearing. I'm getting
really pissed. I've been trying to fix this problem for months
now!! What else could be going wrong?? Is there something I haven't
tried yet? Do I just need to get a new F-ing computer? Someone
help!!

Well the first thing you need to understand is this...
Flash Player for Windows Internet Explorer is an ActiveX
control.
Flash Player for Windows for ALL other browsers is a plugin.
They do the same thing ultimately, but they're separate
downloads and on your machine they're actually seperate bits of
software.
So the reason that so many people have success with Firefox
is that the Flash Player plugin seldom has install failures. But
for IE Windows users the Flash Player activex control often has
permission-related install failures that cause these kind of
issues. It's unfortunate, but very, very complex and we've been
fighting it for a long time.
So the thing to remember is that when you're talking about
Firefox, you're not dealing with ActiveX controls in ANY way.
So here's the question.. When you launch JUST Firefox, and go
to this page, what do you see?
http://www.adobe.com/shockwave/welcome/
Regards,
Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

Flash problem in IE - not the usual one.

I am new to the game here. I've created some pages that use a
Flash video player. The user can click on a list of available
videos (XML generated), and the video will load in the player and
play.
Works fine in IE and Safari on Mac.
Works terrible in Firefox on Mac and Windows (seems to need
to buffer for a long time before play starts - longer than the
specified buffer time).
In IE for Windows - videos play fine and load fast. but -
activating a video seems to "lock out" the rest of the page -
rendering the ability to click through to other links not possible.
Eventually, if i smash around enough, i can get a link to work -
but its a terrible experience. This doesn't seem to be the "usual"
Flash problem in IE (ie click to activate) - but I'm new - so this
may be a related issue?
Help??? I don't even know where to begin.
address:
http://64.38.28.254
thank you in advance.

Try changing the line:
td { }
in your CSS file 'basic.css' to:
td { vertical-align: top; }
This will align all table cells on your web site to the top.

Explorer 7 + vista ultimate+ flash problem

Hello,
I have just intalled vista ultimate and I have a serious
problem with explorer 7 and pages with flash contains. Each time i
go through a flash contain with my mouse pointer the flash contains
starts to " flash" like crazy!!!
Do you why? is a a display problem, flash problem (version
9.028)??
Thanks in advance!!
Tatankha

Hi Mush25-
I had to step back from this and take a different approach.
While tossin' down some aspirins, I worked on my other niece's
laptop to upgrade to FP10 and troubleshoot. Identical to T2, but
with more Yahoo stuff: homepage, toolbar, chat, etc.. Turns out she
had already done it via Adobe yes/no prompt. No issues, everything
works OK. She said it only took a few minutes. I checked it out and
checked the settings, it's OK. Go figure.....
So, I will approach this as a problem with Manual
Downloading, which you and I did (not sure about Morac).
The HP desktop? We don't normally use IE7 on it, as it is AOL
Dial-up only, so few/no cookie issues on IE7. I kicked in IE7 and
FP10 worked OK. Well, as OK as dial-up video can be....
OK- a question for ya, this will tell me if I'm on the right
track: On your first FP10 upgrade, did you FIRST uninstall FP9, or
download/install OVER FP9? Please answer honestly....no judgements
here...
I didn't uninstall first- I admit it! I never do for Adobe
and Java, as I want to make sure the new version/upgrade works OK
before losing the old. I was on the old dial-up for too long, I
guess. There are exceptions, of course, like AVG.
Let me know.

Do I need to drop Mozilla since they can't seem to solve the Adobe Flash problem?

I have followed every step suggested to fix Adobe Flash crashing problem. Is the real solution to just drop Mozilla and switch to Chrome? Seem Adobe Flash works just fine there...

By the way, it would be useful if you could mention which settings you have changed. The headline suggestions for working around Flash problems usually include the following:
(1) Disable protected mode (Win Vista and Win 7 only)
See this support article from Adobe under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]
(2) Disable hardware graphics acceleration in Firefox and in Flash
(A) In Firefox, un-check the box here and restart:
orange Firefox button ''or'' classic Tools menu > Options > Advanced > General > "Use hardware acceleration when available"
(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues
(3) Check for and resolve conflicts with Firefox add-ons (e.g., using Safe Mode or a clean profile)
(4) For display issues with scrolling, disable Smooth Scrolling and Autoscrolling here:
orange Firefox button ''or'' classic Tools menu > Options > Advanced > General

SAFARI 4 HANGS/FREEZES/CRASHES ... FLASH PROBLEM

Okay, this is my first Post to an Apple Discussion Forum of any sort.
I've been using Mac OS X (Tiger) for a few years now, and had switched to Safari from Mozilla Firefox. No probs w/ Safari as of 3.2.3 I think it was, but now that I've upgraded to Safari 4, I've got a problem where it seems to lock up. A page will seem to have a status of "Loading ..." indefinitely, and hitting the "X" next to the word "Loading" to stop the loading, or clicking on a Bookmark Menu button, or anything of that sort doesn't work. The page just doesn't load, or will eventually start to load some stuff super slowly. You can go in to Safari's menu options though.
I've seemed to isolate it to a Flash problem.
I've uninstalled Flash (the latest version from Adobe), re-installed, repaired Permissions, and many other things that I've read in similar Posts, to no resolution.
Sites will actually load fast, and Safari seems to work if Flash plug-ins are moved from the Library>Internet Plug-ins folder (to the Disabled Plug-ins folder for example)... until you are on a site that uses Flash, where you'll get an error about not having plug-in for that application/MIME type (ie www.hulu.com).
At this point I'd be happy to uninstall Safari 4, and re-install Safari 3. I've downloaded both .DMG's, because another Post suggested the Safari 4 .DMG would also include the Uninstaller. I only have the Install package though.
I guess I'm asking for either an answer to ...
A) Where can I find the Safari 4 Uninstaller (yet maybe not lose bookmarks) so I can re-install Safari 3? ... or
B) Does anybody know of an effective way to resolve the Flash issue?
Thanks in advance for replies/suggestions!

Your experience sounds much like mine. There is a thread under my post named "Safari and Flash Player." Unfortunately, I have gotten no other suggestions in my thread, likewise doing everything you did to no avail. Unlike radbrad, I am having no apparent issues with JavaScript. Like IdidLikeSafari, I have been able to isolate the conflict to Flash: disabling that plugin alone prevents the hang-up. The curious thing for me is how site specific it is: I can run Flash content on lots of sites, and everything shows successful on Adobe's player test without any loading issues. I have reported to Apple. Adobe's bug report appears to work differently from Apple's, requiring an Adobe account I have not created. Perhaps this issue should be reported to Adobe as well, but for me there were absolutely no issues until Safari 4. Just like IdidLikeSafari, I had no issues at all under 3.2.3. So it appears the fault must be caused by Safari 4 somehow.
I don't know if you saw the thread about the hard-disk renaming workaround. I tried it, and it did not work for me. But since it is so simple and harmless, you might as well see if it works if you haven't tried it yet. I'm sorry that I can't remember the name of that thread, though.

Y40-80 Volume/Sound and Screen Flashing Problem

Hey guys, I'm having an issue with my new Y40-80. The volume will sometimes noticeably decrease and then randomly go back to normal. I have installed the relevant audio driver from Lenovo as well as completely updated my laptop through Windows Update. I have also done a complete system restore, but to no avail. I also get a hissing noise when using my earphones, which is normal, I got it on my last laptop as well, but the thing is, the hiss also comes and goes. If there are no souds playing, then the hiss is gone, but right before I click something that is going to play a sound, like a song, for example, the hiss comes back, but if I pause the song, the hiss remains for a few seconds before going away and being completely silent again. Perhaps I received a bad audio card? I also have an issue where my screen will sometimes quickly flash pure white or some distorted image of whats being displayed. I have only had this issue while playing this online game called League of Legends. I have also installed both the relavant AMD and Intel VGA drivers from Lenovo and my laptop is completely up to date. Any help is apprecitated. I really like the laptop, but these issues are annoying and are making me wonder if I have received a defective unit. Thanks!

Well, I seem to have found a solution myself. Posting it here in case someone comes across the same issue. Instead of downloading the Realtek audio driver from Lenovo's website, I downloaded the appopriate one from Realtek's website. Here: http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false I believe the audio driver that comes preinstalled is the same as the one on Lenovo's website and I don't think it's for a Windows 8.1 but is instead an old driver for 64 bit Vista. Also, for the screen flashing problem that I was encountering while playing League of Legends, I believe I've also found a solution. Instead of downloading the AMD driver from Lenovo's website, I also recommend going straight to AMD's website and downloading the appropriate driver there. I tried using their auto-detect utility but the issue persisted. I went to AMD's website again and this time manually searched for a driver and came across a beta driver and so far so good.

Safari and flash problem!

ok, i have a website running, it is done in flash
professional 8 and i have flash player 9 installed. It works fine
on internet explorer, loads up and everything runs great.
I then tried it on safari and it loads up straight away
although when i click on the links they dont respond or when they
do they go to somewhere else, like a scene i have not linked it to.
Reason i think it is doing this is because it isnt properly
loaded, it says its loaded and the bar finishes loading but doesnt
work correctly, if it is then left for a little while it works
fine.. so i really don;t know what is going on.
It works fine on an apple mac in preview mode, it is just in
safari that is causing problems, the mac has flash player 9 also so
i don;t know what to do now...
how can i get round this because its been causing problems
for ages now, basically its saying it has loaded and it hasnt
properly, and therefore the links are not functioning correctly...
this is what i think anyway.
any help or ideas?

I found a solution to the issues with the 9r115 release of
Flash player. I got it to install on my G5 iMac (OS X 10.4.11). The
issue is that your regular ID needs to have admin privileges for
Flash to install and run correctly. I have two (2) user IDs on my
machine at home - a regular ID (with no admin privileges) for daily
use and one I use for admin stuff (for doing software updates and
installs). (I think it was recommended to split things up this
way).
I was able to download and install Flash Player 9r115 using
my admin account and Safari (I'm using the latest 3.1) correctly
recognized it was there when I went to places that require Flash
(cnn.com, scifi.com) - but did NOT recognize it when I went to
those same sites under my regular ID.
I also went to Disk Utility and did a Repair Permissions -
the Flash installer apparently mucks around with the permissions,
and repairing them seems to fix things.
Also, I used the Accounts area of System Preferences to turn
on the admin rights under my regular ID (logged out and in) and
then Flash worked correctly with Safari at the web sites that
require it.
So the workaround for 9r115 seems to be:
1) make sure your Mac logon ID has admin rights to the box
(this may not be needed).
2) download and install the Flash player
3) run Disk Utility to repair permissions
4) restart your browser
FYI, this also fixed issues I had with Adobe Acrobat Reader
where I had to logon to my admin ID to do check for and install
updates. Now with machine admin rights on my regular ID, I can
download and install updates (I had 8.1.1, now I have 8.1.2)

Weird flashing problem - cannot rename any file or folder in Movies

I have a problem affecting just my Movies folder. Whenever I view it in the Finder, the edge of the Finder window will flash once every four seconds. If I am trying to rename an item within the Movies folder when the flash happens, I get dumped out of the name editor and the file or folder is given the partially-typed name.
It only happens when I'm viewing the Movies folder in the Finder. Any ideas?
Message was edited by: Gareth Randall2

What do you mean by "flashing"? Can you post a video or photos for us to see?

Flash Problem With Safari After Downloading Mountain Lion

I'm getting a persistent "Shockwave Player Error" when launching or resetting Safari . . . posting here because I upgraded from Snow Leopard directly to Mountain Lion and that's when the problem began. I have a circa 2010 Macbook Pro with 2.2 GHz Intel Core 2 Duo, with OS X 10.8 and Safari 6.0. I have attempted fixes in earlier threads (mostly regarding the same exact problem when upgrading to Lion), such as uninstalling Flash and reinstalling the latest from the Adobe website. Also tried (temporarily) disabling plug-ins to see if it's flash-driven.
This is the thread with the similar problem ... the error message displayed is the exact message I'm getting here -----> https://discussions.apple.com/thread/3222853?start=0&tstart=0
Thanks for your help.

Maybe the solution you are looking for is this:
System Preferenes > Network > Wi-Fi or Ethernet (whatever you're using) > Advanced > Hardware > Set 'Configure = Manually' > Change 'MTU = Custom' = 1380

Output to Flash Problems

I am experiencing problems when I export my project to flash in Encore CS3. The project builds & transcodes, then makes a .swf file but when I embed the flash into my html page it will not play. I know I have the correct html code to embed the flash movie into my page and when I replace the flash file I created in Encore with a flash file I have created in Adobe Flash and it will play on my page. The .swf files seem to be really small in size compared to what I have when I build in flash. Is this an Encore CS3 bug that needs to be fixed? Any suggestions as to what I could be doing wrong if not a software issue?

I have attempted several different flash projects ranging from a simple timeline with a 30 second mpeg clip, to a fully authored 15 min DVD presentation with menus. The latest small clip that I exported to flash was 131kb when I went to the sources folder and clicked on properties. the flash folder itself was named bugtest and the flash file was named FlashDVD.swf
I also uninstalled and reinstalled Encore to see if there was an issue with a bad install but it still will not play properly.

Adobe flash problem installing to mac 10.5

I was notified that i needed to update my adobe flash player today and I have a Mac 10.5.8 system. It won't let me install after downloading. I have tried many of the archived ones and I get the error about "power pc" so I click to install the "power pc" version and it wont do it either. I have gone through all the trouble shooting and nothing works.
I am very disappointed I can't view videos, is there any other option besides adobe flash player, or has anyone figured out the problem?

Probably not! Be patient!

Flash Problems with Snow Leopard Mackbook Pro

I am having trouble with Google Analytics and other websites that use hover states such as NewImageMedia.com's header. It seems the Hover Over stuff makes the Flash go crazy. When I say gow crazy I mean, it shoots the hover over stuff to the right at like 100%+ width and it goes off the page. I updated to 10.6.3 today because I thought that might clear the issue I was having. I used the Flash uninstaller, re-installed, fix permissions, put Safari in 32 bit and am still having difficulties. Also noticed my Parallels 3 doesn't work anymore with which is a shame.
This MBP is brand new, I just got it and installed everything from Time Machine. Is there any way I can just downgrade to 10.5? Would Apple do that for me? I can't keep dealing with these problems that Snow Leopard is having. I have too much work to do.

I want to also note that the issue is in Chrome as well, but Flash works properly in FireFox.

Has EMBED Flash problem in IE caused sites to abandon Flash?

Apparently this problem has been around for a while and
several sites
that used Flash for slideshows on their homepages seem to be
using ajax
now. I didn't realize that there was some eolas patent issue
that
Microsoft activex was violating. I finally found a site that
explained
how to add Flash with a javascript, but am wondering if other
webmasters
just decided to remove their Flash content and used ajax or
something
else? Given that Microsoft is trying to push Silverlight it
appears
suspicious that this embed problem has come up recently. Is
this just
another attempt by Microsoft to include issues in their
products that
interfere with the products of other companies?

Professor wrote:
> Apparently this problem has been around for a while and
several sites
> that used Flash for slideshows on their homepages seem
to be using ajax
> now. I didn't realize that there was some eolas patent
issue that
> Microsoft activex was violating. I finally found a site
that explained
> how to add Flash with a javascript, but am wondering if
other webmasters
> just decided to remove their Flash content and used ajax
or something
> else? Given that Microsoft is trying to push Silverlight
it appears
> suspicious that this embed problem has come up recently.
Ajax is much easier to update to none Flash Savvy users.
Perhaps going back and
forth to a designer asking him to update a slide show is not
something some like
to do.
I wouldn't assume flash it's going to be abandoned because of
such a minor
issue, in fact I see with the release of Flash 9 player and
now flash 10 and latest
Flash authoring tool out the corner, flash only intensify
it's present online.
Papervision is almost everywhere, Audi A5 - A Rhythm of
Lines, Sony BRAVIA, Canon EOS 400D,
HBO Voyeur, Nike Sweet Spots and lots more. More and more
people are asking specifically
for suites built with this new environment.
Adobe solved the EMBED problem almost as soon as it appeared.
Flash not automatically generates
JS file and your object embed tags accordingly. There is also
very popular swfobject that
most of us use instead of the Adobe's methods...
> Is this just
> another attempt by Microsoft to include issues in their
products that
> interfere with the products of other companies?
The embed did not just effected Flash but many other
technologies. On top of it
MS lost rather substantial amount of money in the EMBED
patent case so I wouldn't think
it was to suppress one and promote another product.
Best Regards
Urami
"Never play Leap-Frog with a Unicorn."
<urami>
If you want to mail me - DO NOT LAUGH AT MY ADDRESS
</urami>

Flash problems

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