Flash Professional installer fails to initialize

Hi,
I downloaded Flash Professional CS6 and after extracting the files and opening the setup.exe file I'm getting a massage (screenshot)
Windows 7 ulitimate
service pack 1
Processor: Intel core i3-2120 cpu 3.30ghz
RAM: 8.00 gb
system type: 64 bit
Graphics: AMD Radeon HD 6570
Thank you all

Hi vikoad,
Please try:
http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html
Error "Installer Failed to Initialize" | Install desktop application | Windows
Thanks,
Atul Saini

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    [Mon Aug 04 22:58:11 2014] [AdobeProgramFiles]                            : C:\Program Files (x86)\Adobe
    [Mon Aug 04 22:58:11 2014] [AdobeProgramFiles_x64]  : C:\Program Files\Adobe
    [Mon Aug 04 22:58:11 2014] [AdobeCommon]                                    : C:\Program Files (x86)\Common Files\Adobe
    [Mon Aug 04 22:58:11 2014] [AdobeCommon_x64]                          : C:\Program Files\Common Files\Adobe
    [Mon Aug 04 22:58:11 2014] [UserRoamingAppData]                       : C:\Users\Kaylene\AppData\Roaming
    [Mon Aug 04 22:58:11 2014] [UserLocalAppData]                               : C:\Users\Kaylene\AppData\Local
    [Mon Aug 04 22:58:11 2014] [StartMenu]                                                              : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
    [Mon Aug 04 22:58:11 2014] [System32Folder]                                   : C:\WINDOWS\system32
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    [Mon Aug 04 22:59:55 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
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    [Mon Aug 04 22:59:55 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
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    8/4/2014 22:47:03 [INFO] Setup - Build Version - 2.0.242.0
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    8/4/2014 22:47:03 [INFO] Setup - TimeLog: Bootstrapper Start
    8/4/2014 22:47:03 [INFO] Setup - TimeLog: Start initial checks
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    8/4/2014 22:47:07 [INFO] Setup - Found 3 packages in setup manifest
    8/4/2014 22:47:07 [INFO] PIM - Build Version - 2.0.242.0
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    8/4/2014 22:47:07 [INFO] Utilities - Folder does not exist
    8/4/2014 22:47:07 [INFO] PIM - Build Version - 2.0.242.0
    8/4/2014 22:47:07 [INFO] PIM - Logging Level verbosity Set  to 4
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    8/4/2014 22:47:08 [INFO] Utilities - File does not exist
    8/4/2014 22:47:08 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
    8/4/2014 22:47:09 [INFO] PIM - SUCCESS Created Tables.
    8/4/2014 22:47:09 [INFO] PIM - PIM Database is Up To Date.
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    8/4/2014 22:47:09 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
    8/4/2014 22:47:09 [INFO] PIM - Current db schema version on machine 1.
    8/4/2014 22:47:09 [INFO] PIM - Current db schema version to install 1.
    8/4/2014 22:47:09 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
    8/4/2014 22:47:09 [INFO] PIM - PIM Database is Up To Date.
    8/4/2014 22:47:09 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\core\PDApp.pimx
    8/4/2014 22:47:09 [INFO] PIM - XML is valid
    8/4/2014 22:47:09 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 924792
    8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\UWA\UWA.pimx
    8/4/2014 22:47:10 [INFO] PIM - XML is valid
    8/4/2014 22:47:10 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 2335009
    8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\DWA\DWA.pimx
    8/4/2014 22:47:10 [INFO] PIM - XML is valid
    8/4/2014 22:47:10 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 3525373
    8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\LWA\LWA.pimx
    8/4/2014 22:47:11 [INFO] PIM - XML is valid
    8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 6359429
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id CEF79D2D-B768-4000-890A-749307FC1A88 found in ACF. Size required: 2716397
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id CF544A33-B3C5-41EB-9A35-FF71EF87BD9D found in ACF. Size required: 237125
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id E4D5C1B1-86EE-4912-BC83-DCF49C6DA758 found in ACF. Size required: 5275810
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id 678DA613-34E3-4532-B6D4-E2C1D3D44A22 found in ACF. Size required: 6006309
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id EC6B3460-5E27-4FD6-80F5-1EA03E45A6DA found in ACF. Size required: 5110
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    8/4/2014 22:47:11 [INFO] PIM - XML is valid
    8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:11 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/core/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/core/
    8/4/2014 22:47:11 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:11 [INFO] Setup - Finished Installing core package - E:\Adobe CS5_5\packages\core\PDApp.pimx, Return status: 0
    8/4/2014 22:47:11 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\UWA\UWA.pimx
    8/4/2014 22:47:11 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\UWA\UWA.pimx
    8/4/2014 22:47:11 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\UWA\UWA.pimx
    8/4/2014 22:47:11 [INFO] PIM - XML is valid
    8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:11 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/UWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/UWA/
    8/4/2014 22:47:11 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:12 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\UWA\UWA.pimx
    8/4/2014 22:47:12 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\DWA\DWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\DWA\DWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\DWA\DWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - XML is valid
    8/4/2014 22:47:12 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:12 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/DWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/DWA/
    8/4/2014 22:47:12 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:12 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\DWA\DWA.pimx
    8/4/2014 22:47:12 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\LWA\LWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\LWA\LWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\LWA\LWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - XML is valid
    8/4/2014 22:47:12 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:12 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/LWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/LWA/
    8/4/2014 22:47:12 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:14 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\LWA\LWA.pimx
    8/4/2014 22:47:14 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/P7/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/P7/
    8/4/2014 22:47:14 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:16 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/D6/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/D6/
    8/4/2014 22:47:16 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:16 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/DECore/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/DECore/
    8/4/2014 22:47:16 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:17 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/P6/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/P6/
    8/4/2014 22:47:17 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:19 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/IPC/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/IPC/
    8/4/2014 22:47:19 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:19 [INFO] Utilities - File does not exist
    8/4/2014 22:47:20 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
    8/4/2014 22:47:21 [FATAL] Setup - Adobe Application Manager executable does not exist at the location: C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp\core\PDApp.exe
    8/4/2014 22:47:21 [FATAL] Setup - Unable to launch PDApp. File missing
    8/4/2014 22:57:44 [INFO] PIM - PIMSqlite closeDB status 0
    8/4/2014 22:57:44 [INFO] PIM - PIMSqlite closeDB status 0
    8/4/2014 22:57:44 [INFO] PIM - FREE PIM Instance ...
    8/4/2014 22:57:44 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp
    8/4/2014 22:57:44 [INFO] Setup - Setting current directory to C:\Users\Kaylene\AppData\Local\Adobe\OOBE
    8/4/2014 22:57:44 [ERROR] Setup - Error in deleting folder C:\Users\Kaylene\AppData\Local\Adobe. Error Code:145
    8/4/2014 22:57:44 [INFO] Setup - End Adobe Setup. Exit code: 1

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    Gatekeeper: ℹ️
        Anywhere
    Kernel Extensions: ℹ️
            /Library/Application Support/Avast/components/fileshield/unsigned
        [loaded]    com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Click for support]
            /Library/Application Support/Avast/components/proxy/unsigned
        [loaded]    com.avast.PacketForwarder (2.0 - SDK 10.10) [Click for support]
            /Library/Application Support/VirtualBox
        [loaded]    org.virtualbox.kext.VBoxDrv (4.3.16) [Click for support]
        [loaded]    org.virtualbox.kext.VBoxNetAdp (4.3.16) [Click for support]
        [loaded]    org.virtualbox.kext.VBoxNetFlt (4.3.16) [Click for support]
        [loaded]    org.virtualbox.kext.VBoxUSB (4.3.16) [Click for support]
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
        [running]    com.avast.update-agent.plist [Click for support]
        [loaded]    com.avast.userinit.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [loaded]    com.avast.init.plist [Click for support]
        [loaded]    com.avast.uninstall.plist [Click for support]
        [loaded]    com.avast.update.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [not loaded]    org.virtualbox.startup.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.avast.home.userinit.plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [not loaded]    org.virtualbox.vboxwebsrv.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Aplicativo  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Dropbox    Aplicativo  (/Applications/Dropbox.app)
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        SharePointBrowserPlugin: Version: 14.4.0 - SDK 10.6 [Click for support]
        DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: Java 8 Update 31 Check version
    User internet Plug-ins: ℹ️
        npsf_cef: Version: sf 3.3.2.1 [Click for support]
    Safari Extensions: ℹ️
        Avast Online Security
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Java  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 120.10 GB Disk used: 108.57 GB
        Destinations:
            HD Hayra [Local]
            Total size: 499.75 GB
            Total number of backups: 3
            Oldest backup: 2014-09-04 21:52:41 +0000
            Last backup: 2015-01-18 03:21:42 +0000
            Size of backup disk: Excellent
                Backup size 499.75 GB > (Disk size 120.10 GB X 3)
    Top Processes by CPU: ℹ️
            31%    com.avast.daemon
            17%    lsregister
             5%    identityservicesd
             3%    WindowServer
             2%    coreservicesd
    Top Processes by Memory: ℹ️
        147 MB    com.avast.daemon
        103 MB    Spotlight
        77 MB    Dropbox
        73 MB    ocspd
        60 MB    com.apple.WebKit.WebContent
    Virtual Memory Information: ℹ️
        352 MB    Free RAM
        1.84 GB    Active RAM
        1.47 GB    Inactive RAM
        628 MB    Wired RAM
        1.96 GB    Page-ins
        12 KB    Page-outs
    Diagnostics Information: ℹ️
        Apr 19, 2015, 04:27:45 PM    Self test - passed
        Apr 19, 2015, 02:41:40 PM    /Library/Logs/DiagnosticReports/com.avast.daemon_2015-04-19-144140_[redacted].cpu_resourc e.diag [Click for details]
        Apr 17, 2015, 12:00:21 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/iMovie_2015-04-17-000021_[redacted].cras h
        Apr 16, 2015, 11:59:35 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/iMovie_2015-04-16-235935_[redacted].cras h
        Apr 16, 2015, 11:01:55 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/XPCKeychainSandboxCheck_2015-04-16-23015 5_[redacted].crash
        Apr 16, 2015, 09:39:44 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-04-16-213944_[redacted].cras h

    Hi Thomas,
    Kindly try the below mentioned link.
    Error: "Installer failed to initialize" | Windows
    Thanks,
    Atul Saini

  • When ever i try to install photoshop cc on my laptop i keep getting this error "We've encountered the following issues  installer failed to initialize. Please download adobe support advisor to detect the problem."

    when ever i try to install photoshop cc on my laptop i keep getting this error "We've encountered the following issues  installer failed to initialize. Please download adobe support advisor to detect the problem."

    start at the top and work your way down applying applicable fixes until your problem is resolved.
    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
    if, your error is:
    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
    first, rename OOBE Folder to OOBE.old.
    to find OOBE:
    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
    32 bit win OS: Program Files \Common Files\Adobe\OOBE
    mac os: HD>library>application support>adobe>caps
    mac os: USER>library>application support>adobe>OOB
    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
    if you're using a dvd to install:
    copy the disc contents to a desktop directory and install from that directory.
    if you're using a mac:
    1. Try to Create a new user account in Mac with Administrator Priviledges.
    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
    5. Start the installation again.
    if everything applicable above fails, check your installation logs:
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

  • I keep getting "Installer failed to initialize" error

    I use windows 7 SP2, I recently got error message saying "Missing Application manager". so i downloaded new application manager and when i try to start the setup it says "Installer failed to initialize". i tried using cc cleaner and uninstalled all my adobe applications but didn't work. Now when i try to re install my applications i keep getting the same error on all of them.

    start at the top and work your way down applying applicable fixes until your problem is resolved.
    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
    if, your error is:
    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
    first, rename OOBE Folder to OOBE.old.
    to find OOBE:
    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
    32 bit win OS: Program Files \Common Files\Adobe\OOBE
    mac os: HD>library>application support>adobe>caps
    mac os: USER>library>application support>adobe>OOB
    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
    if you're using a dvd to install:
    copy the disc contents to a desktop directory and install from that directory.
    if you're using a mac:
    1. Try to Create a new user account in Mac with Administrator Priviledges.
    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
    5. Start the installation again.
    if everything applicable above fails, check your installation logs:
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

  • Photoshop Installer failed to initialize. Help?

    Hello adobe! When trying to download a trail of photoshop the installer resulted in the following issue:
    Installation Failed
         Your installation encountered errors.
    Installer failed to initialize. This could be due to a missing file.
    More troubleshooting tips:
    1.Restart your computer
    2. Exit all applications including startup items, virus checking and firewall software.
    3. Launch the installer and reinstall your applications.
         I looked into this issue for probably around 5 hours now and attempted everything possible (or at least any solution I could find). The attempts tried and failed go as follows:
    - Disabling all startup processes in msconfig
    - Disabling antivirus temporarily
    - Using the CCcleaner to produce a log and delete files
    - Downloading multiple products from adobe (none working and same error)
         These programs include premeire
    - Trying to use the installer on multiple drives (I have 3 total)
    - Multiple accounts and directories
         My PC's specs:
    -Intel core i7 4770k 3.5GHz
    -(ASUS) Nvidia Geforce GTX 760
    -8 GB RAM
    -Samsung SSD and two other HDDs
    My guess as to the cause for the problem is that I have moved my users and program files directories to one of my HDDs.
    The log:
    Gen_WWCombined-en_US-20121017_1230
    [Mon Dec 09 16:36:30 2013] Please enter (y) for Yes or (n) for No. ... >>
    [Mon Dec 09 16:36:31 2013] Choose from one of the following options to clean up :
    [Mon Dec 09 16:36:31 2013] 1.  All
    [Mon Dec 09 16:36:31 2013] 2.  Adobe Flash Player 10.2
    [Mon Dec 09 16:36:31 2013] 3.  Creative Cloud & CS6 Products
    [Mon Dec 09 16:36:31 2013] 4.  CS6 only
    [Mon Dec 09 16:36:31 2013] 5.  CS5-CS5.5-CS6
    [Mon Dec 09 16:36:31 2013] 6.  CS5-CS5.5
    [Mon Dec 09 16:36:31 2013] 7.  CS3, CS4
    [Mon Dec 09 16:36:31 2013] 8.  Adobe Id credentials
    [Mon Dec 09 16:36:31 2013] 9.  Quit
    [Mon Dec 09 16:36:31 2013] Choice :>
    [Mon Dec 09 16:36:33 2013] User selected: All
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    [Mon Dec 09 16:36:33 2013] DB does not exist at: B:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
    [Mon Dec 09 16:36:33 2013] DB does not exist at: B:\Program Files (x86)\Common Files\Adobe\caps\caps.db
    [Mon Dec 09 16:36:33 2013] List of products installed on this machine
    [Mon Dec 09 16:36:33 2013] Listing products for cleanup:
    [Mon Dec 09 16:36:33 2013] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
    [Mon Dec 09 16:36:35 2013] Are you sure you want to clean all the listed products and associated files?
    [Mon Dec 09 16:36:35 2013] Type (y) to confirm and remove or (n) to quit ... >>
    [Mon Dec 09 16:36:37 2013] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
    [Mon Dec 09 16:36:37 2013] :: Cleaning-up left over inventories ::
    [Mon Dec 09 16:36:37 2013] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False
    [Mon Dec 09 16:36:37 2013] ::Start:: Removing AUM contents
    [Mon Dec 09 16:36:37 2013] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0
    [Mon Dec 09 16:36:37 2013] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
    [Mon Dec 09 16:36:37 2013] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY
    [Mon Dec 09 16:36:37 2013] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
    [Mon Dec 09 16:36:37 2013] Deleting scheduled task : AdobeAAMUpdater-1.0-ThirtyVirus-PC-ThirtyVirus
    [Mon Dec 09 16:36:37 2013] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-ThirtyVirus-PC-ThirtyVirus" /F
    [Mon Dec 09 16:36:37 2013] ERROR: The system cannot find the file specified.
    [Mon Dec 09 16:36:37 2013] Deleting scheduled task : AdobeUpdater Task-ThirtyVirus-PC-ThirtyVirus
    [Mon Dec 09 16:36:37 2013] Executing command: schtasks /delete /TN "AdobeUpdater Task-ThirtyVirus-PC-ThirtyVirus" /F
    [Mon Dec 09 16:36:37 2013] ERROR: The system cannot find the file specified.
    [Mon Dec 09 16:36:37 2013] ::Finish:: Removing AUM contents
    [Mon Dec 09 16:36:37 2013] ::Start:: Removing OOBE
    [Mon Dec 09 16:36:37 2013] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""
    [Mon Dec 09 16:36:37 2013] INFO: No tasks running with the specified criteria.
    [Mon Dec 09 16:36:37 2013] ::Finish:: Removing OOBE
    [Mon Dec 09 16:36:37 2013] Removing content of Product : CS5Installer, Version : CS5
    [Mon Dec 09 16:36:37 2013] File does not exist: B:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
    [Mon Dec 09 16:36:37 2013] File does not exist: B:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
    [Mon Dec 09 16:36:37 2013] LOG FILE SAVED TO: B:\Users\THIRTY~1\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
    [Mon Dec 09 16:36:37 2013] Adobe Creative Cloud Cleaner Tool completed successfully
    [Mon Dec 09 16:36:37 2013]
    [Mon Dec 09 16:36:37 2013] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
    [Mon Dec 09 16:36:33 2013] DB does not exist at: B:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
    [Mon Dec 09 16:36:33 2013] DB does not exist at: B:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
    [Mon Dec 09 16:36:33 2013] DB does not exist at: B:\Program Files (x86)\Common Files\Adobe\caps\caps.db
    [Mon Dec 09 16:36:37 2013] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
    [Mon Dec 09 16:36:37 2013] ---------------------------------------------------------
    [Mon Dec 09 16:36:37 2013] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
    [Mon Dec 09 16:36:37 2013] ---------------------------------------------------------
    Anything that you can do? If so thank you! Thanks!

    I had a similar problem with installation of CS6 Extended.
    I searched all through the forums and the internet, could not find an answer to this issue. On another forum, someone suggested this option for a differnt issue. I tried it for mine and it worked.
    Download a newer version of Adobe Application Manager (https://www.adobe.com/support/downloads/detail.jsp?ftpID=4773)
    Installed the application manager and than install your softwre. CS6 Extended loaded right up.
    DDW

  • Photoshop elements 11 installer failed to initialize

    I am attempting to install photoshop elements 11 on a macbook, and am getting an error message "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."
    I downloaded Adobe Support Advisor, and it reported only the following error (although it is repeated many times):
    Adobe Photoshop Elements 11 11.0 cpsid_90243r4: Error DW020 or DW050 occurs during installation - Creative Suite 5.5, Flash CS5.5, Flash Builder 4.5
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    System Information :
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    Thanks in advance

    It appears that the Adobe Support Advisor was unable to detect the error which caused your installation failure.  Please review your installation logs manually.  You can find details on how to locate and interpret the logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

  • How do I resolve "Installation failed to Initialize" message?

    I've used Adobe products for over 20 years. Now I'm truly stuck, and live chat hasn't been helpful at all (no responses to my questions, just instructions ignoring what I'm saying, which is basically that I tried all the suggestions/instructions already, and they didn't work). My OS is Windows 7, Home Professional. I purchased CS5.5 Design Premium on a CD and attempted to install it. The CD seemed to work; the installation started. Then nothing happened for over an hour, so I cancelled the installation and rebooted my machine. Now when I try to install, I receive a message saying that the "Installation failed to initialize" and that I must clink on the link for Support Advisor. When I do this, the Manager finds no errors. I can't find installation logs. Live chat suggested that I change the ODBE (or something like that) file to "old" and then try again. This didn't work. I downloaded the Application Manager. This didn't help, either. Copying the contents of the CD to the desktop didn't get better results. Live chat suggested that I download the trial version and then attempt to use my legitimate serial number. I said this probably wouldn't work either, because the issues from the first CD attempt hadn't been resolved. Nine hours later the trial version finished downloading, and after all that, I got the same failure to initialize message. I replied to my "case file", and, so help me, the same customer rep responded, telling me to download the trial version. In other words, he completely ignored the fact that I'd tried and it didn't work. I've looked on the forum, and there was a discussion about this "failure to initialize", but the discussion was completely in German, which doesn't help me at all. I'm hoping that someone on this forum can help me through this process; this software is mega expensive and should come with better support.

    Jeff,
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    Other notes...I did disable all other running programs; didn't do the modified mode this time, though that had been a previous attempt which didn't work (perhaps because I didn't remove some of the files, such as the cache, or rename the ODBE file -- you know more about this than I do). This was part of the frustration with the live chat experience; there was never an identification of the errors (I didn't know about the logs in the temp file, and apparently neither did the live chatter), so we just kept trying and trying without making other changes that I thought should have been addressed before we continued the attempts to install. I did state this many times, but my comments were ignored.
    As per my concern, built upon a comment by a live chatter -- that I couldn't switch between the two administration accounts--, it wasn't a problem, at least in my version of Windows. I went to the shut-down button, selected the arrow to the right, and the first option that appeared in the fly-out panel was "switch users". Completely not a problem.
    For anyone else who encounters the same frustrations that I did, I'd strongly recommend communicating with Jeff...don't know how to thank him enough for helping restore whatever is left of my sanity. Thank you so much, Jeff. Sounds so trite to say that I appreciate your help; I'm an editor, but  I'm at a loss for words that will convey the depth of my gratitude. Now I can address all those projects that have been backlogged while I've fought with the installation.

  • Adobe CS6 'Installer failed to initialize' on Windows 7. Help!

    I downloaded the Adobe Extended CS6 from Adobe.com on to my Windows 7 (HP) Dell laptop on 64bit.
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  • InDesign CS6 trial download: "Installer failed to initialize"

    Hi, I have successfully downloaded Adobe InDesign CS6, using the Download Manager Software. When I click on 'Install", a window appears with a progress bar ("Adobe Installer"), and the bar gets about 2/3 through, then I get an error message saying "We've encountered the following issues. Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." Then a link to download Adobe Support Advisor, or button to Quit.
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    I downloaded the After Effects CC Test Version on Mavericks, but i when i want to install it, it says: installer failed to initialize. I downloaded the
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    View image: Screen Shot 2015 03 31 at 1 15 57 PM

    start at the top and work your way down applying applicable fixes until your problem is resolved.
    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
    if, your error is:
    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
    first, rename OOBE Folder to OOBE.old.
    to find OOBE:
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    32 bit win OS: Program Files \Common Files\Adobe\OOBE
    mac os: HD>library>application support>adobe>caps
    mac os: USER>library>application support>adobe>OOB
    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
    if you're using a dvd to install:
    copy the disc contents to a desktop directory and install from that directory.
    if you're using a mac:
    1. Try to Create a new user account in Mac with Administrator Priviledges.
    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
    5. Start the installation again.
    if everything applicable above fails, check your installation logs:
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

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