Flash runs really slow until we delete the Windows user profile, any idea why?

We are distributing some web based education content using flash and we have a very small percentage of users (running XP) that experience extreme slowness when playing the flash file.  We have discovered that if we delete and the recreate the local Windows user profile, then this resolves the issue.  So my question is, what is being cached locally that could be causing this problem and where is it located in the user profile so we can just go delete those files and not have to go through the long process of removing and adding the users to the PC again?
In case it helps, the flash file we are playing was exported using Captivate4.
Thanks,
Tim

Could you have the effected user's delete the following folders and see if they speed swf?
close all browser windows
open Windows Explorer
in the address bar type %appdata%\Adobe
delete the 'Flash Player' folder in there
in the address bar type %appdata%\Macromedia
delete the 'Flash Player' folder in there
Thanks,
Chris

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