Flash wont work in firefox, does in IE

I was having a problem with flash player, I had someone from Verizon check out the settings and s/he tried flash in IE instead of firefox, and it worked. Are there any settings that might need to be changed in firefox so flash will work? Thanks in advance.

I have a desktop that I use with flas and firfox with no problem. The issue is on my laptop. I cant see anything using flash. If I go to a page that has a flash ad on it, I get an option to install missing plugins. If I go to a video, (like YT), I get a direct link to the flash download page.

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    ==================
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