Flash8b.ocx problems with IE

Question

I've been looking at the various forums but no idea how to
fix my problem.
When playing a particular game on the internet it frequently
crashes and comes up with the error that it's a problem with
Flash8b.ocx add-on. I've uninstalled and reinstalled Flash8 but
with no joy.
Anyone help?

Answer 1

Just a quick update on the Problem Record (8543494).
Whatever is causing this must be pretty major or difficult to
track down.
Last Friday (29/04) I received a pretty standard looking
email from the support people asking if the problem had gone away -
it hasn't. They then asked me to follow through what looked like a
list of diagnostics :-
1. Try using another browser to test if it's a browser issue.
Flash and Shockwave player are also supported on Netscape and
Mozilla so these are good browsers for testing purposes. Test out
any rich content site on these browsers and see if you get the same
errors. If no, then it's an IE issue and you'll need to
repair/reinstall the program. If the same problems come up even on
other browsers, then it's a system issue.
2. For system issues, it can be any of the following:
a. Conflict with other software- there might be other
applications that use the same sound channel (for audio) and video
card resources.
b. Outdated or corrupt device drivers- Old sound and video
drivers may not support the Flash player, so it is recommended that
you update your device drivers. These are usually available from
your device manufacturer's websites.
c. Hardware acceleration is a setting for the video card
driver which allows it to interact with some of your system's
resources in rendering the screen display. By default, hardware
acceleration is set to 'Full'. Turning down this default setting
(one step at a time) often resolves display problems and audio
issues. The steps for changing this setting are:
i. Right-click in a blank area of the Desktop.
ii. The location of the hardware acceleration control may
differ for your video card driver.
In Windows XP and 2000, choose Properties > Settings tab
> Advanced button > Troubleshoot.
Turn your hardware acceleration down one level and then test
your browser with Flash movies.
I had already tried most of these actions without any joy. I
hadn't tried the hardware acceleration. So I tried it and found it
didn't help.
I've replied to support to tell them the results of the
diagnostics and that the problem remains.
I'm hoping for some inspired problem resolution from them
soon.
Simon.