Flash9b.ocx error in Solution Centre

Hi guys,
My pc recently automatically updated flash player to flash 10 so it seems to have removed all the old files including flash9b.ocx but seems to have left the registry keys present. Solution Centre constantly asks for the installation CD when the pc boots and randomly whilst working on the pc. I've tried deleting the registry keys but they seem to come back even after I have deleted them. Because Solution Centre fails to load I am unable to print to my J6410 networked printer. I cannot scan, copy, fax or print anything and my machine is terribly slow following the CD installer pop up message.
Does anyone know how I can fix this problem ? I can't find any article on the HP forums about the problem. I've tried to uninstall the HP software and printer and reinstall it. That seems to fix it for about 2 or 3 days and then the problems appear again and I have to keep doing the reinstall to fix it. I don't want to keep doing that.
Thanks,
Chris

HP does not seemed be concerned with the growing number of problems with Adobe Flash. In today's SANS NewsBites May 01, 2009 Volume: XI, Issue: 34, in the section VULNERABILITIES Adobe Acknowledges Reader and Acrobat Flaws (April 28 & 29, 2009)
(www.sans.org/newsletters/newsbites/newsbites.php?vol=11&issue=34#sID307)the comment by one of the editors (Pescatore) about Adobe Flash is significant and cause for concern. That HP does not update their driver suite to remove flash (and allow the user to install the current versions without problems) and not have to reinstall the Solution Center shows how little they value security and customer satisfaction.
Bad HP, bad.
N4472X

Similar Messages

Flash9B.ocx error problem

I run Norton System Doctor regularly as well as
RegistryBooster2.
Just recently (this week) WinDoctor gives me the unfixable
message:
"CLSID\{1171A62F-05D2-11D1-83FC-00A0C9089C5A}\InprocServer32,"
refers to a missing file,
"C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx.".
RegistryBooster2 says it's fixed all errors, but it hasn't
fixed this problem.
I have deleted Flash, run WinDoctor and RegistryBooster2,
then reinstalled Flash, but nothing seems to work. Obviously the
file Flash9b.ocx is not there and my Flash floder contains another
edition of that file (Flash9e.ocx), but my registry will not adapt.
I continue to get this error message. How do I fix this
problem? I have never delved into the Registry so please relate any
suggested fix in simple, step-by-step instructions.

Hi guys,
I would maintain that this is NOT a proper solution. I
thought of this right off and sure it works but it does NOT change
the fact that there is still an improper and no longer used
registry entry referring to a file which NO LONGER EXISTS. Making a
copy of the file may HIDE the problem but it does NOT fix it.
I am a software developer myself and it is inexcusable that
Adobe is not fixing this problem. They have an absolute
responsibility to clean up their own registry entries folks!
I have seen registry problems creep up over time because it
is so common for software vendors to leave obsolete STUBS in OUR
system registry when you uninstall or upgrade an application! Over
time the registry can get so many of these OBSOLETE entries that
your system can start to run slower over time and possibly cause
other problems.
This is exactly why I use Norton Systemworks Premier to
monitor my registry as I'm sure many others do as well. The problem
here is that Adobe's BUG is so nasty that even Norton Systemworks
cannot remove the offending registry entry! I also CANNOT remove it
manually even though of course I have full Admin rights.
ADOBE MUST FIX THIS PROBLEM. I have reported this BUG to them
but am still waiting for a response - maybe they want to ignore it
but I for one will NOT let this go.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Being a software developer myself and understanding how this
works I still maintain there is no excuse for this kind of problem
to exist.
I for one maintain that MICROSOFT should make this a
condition of getting official Windows CERTIFICATION - e.g., they
should test UPGRADE, UNINSTALL, etc and REFUSE to grant
certification until the software vendor cleans up all their
registry entries appropriately.
Trust me, if MS did this we would not have problems like this
because who does not want to have MS certification for their
software products??
Folks, sorry if I sound negative but it's just not right for
us to have to deal with this kind of issue.
My suggestion: If EVERYONE would send in a bug report on this
issue, the "noise" would get so loud that Adobe would have no
choice but to fix this issue once and for all.
Ok, I'll get off my soap-box now. :)
Allen

HP Solution Center error "flash9b.ocx failed to register"

I have a similar Flash9b.ocx faied to register problem that I have been trying to solve for several weeks.It started after I upgraded to the latest Flash Player 10.3.183.7 via the official Adobe website. After this upgrade on start up I got the following HP Solution Centre (printer software) error message:
C:\Windows:\system32\Macromed\Flash\Flash9b.ocx failed to register. HRESULT-2147220473. Contact your support personnel.
Further investigation confirmed that Flash Player had stopped working and where the image should be there was a blank black box. I tried reinstalling the latest version of Flash Player again but it made no difference. I was prompted to insert the original Solution Centre disk to solve the problem and although I tried this, it had no effect. I uninstalled Solution Centre including manually deleting any HP files that had been left behind and did a complete reinstall of the latest version including relevant patches from the HP website. This appears to have solved the problem as far as the Solution Centre error messages are concerned. However, on further investigation I found the Flash9b.ocx file mentioned above no longer exists but Flash Player still isn’t working.
I am running Vista (32bit) with all the current upgrades and Internet Explorer version 9.0.8112.16421 update version 9.0.2 (KB2559049)
Thanks for your help

After more than two weeks of trying, I finally found a solution to my HP Solution Centre Flash Player 10 conflict. Below is what worked for me and if you have a similar problem I hope this posting is of some use. uninstall Solution Centre & reinstall the latest version plus all the relevant patches from the HP website. Reset browser settings which in my case was IE 9 (Internet Options, Advanced tab, Reset) followed by a restart. Then uninstall Flash Player (Control Panel, Programs & Features, Uninstall) followed by another restart. Finally go to Adobe website and download the latest version of Flash Player.
Hope this helps

"Flash9b.ocx failed to register" error message and problems caused

I didn't want to update my flash player but finally was "bullied' into doing so, because i kept receiving a screen message telling me to update it, without being given the option to say "No. Thank you anyway." After I updated my flash player to 11....something (I didn't memorize all the numbers), even though the installation completed, I now have this ERROR MESSAGE whenever I try to access the internet on my computer:
Solution Center
Module
C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx failed to register.
I don't think I really needed my Flash player updated at all in the first place. I don't use computer games and don't have an "x-box", I don't have a camera on, or with my computer. I just didn't want to keep seeing that irritating demand to "Update".
Is there a way for me to remove the update and re-install the flash player I already had?
In the past, when I used my HP Officejet installation software from the original cd, to reinstall my printer-Solution Center software, it solved the problem I had when updating other Adobe software. Unfortunately, the software from this cd, did not solve the problem this time.

Download the uninstaller for Flash Player
The Flash Player uninstaller executes on both 64-bit and 32-bit version of the Windows operating systems.
uninstaller (797 KB)
You can download older versions here:
http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html
Note: It's not only the Flash player updater that will prompt you to update - Many pages that have Flash content will REQUIRE the latest version and WON'T WORK with anything older.

Error Message when attempting to install Solution Centre for HP OfficeJet J5780

Hi,
Each time I try and install the HP Solutions Centre software for my Office Jet J5780 on my laptop (Microsoft Windows Starter 7 32Bit) I am confronted with the following error message:
"Micorsoft Visual C++ Runtime Libary
Runtime Error!
Program: C:\Users\.....
This application has requested the Runtime to terminate it in an unusal way.
Please contact the application's support team for more information"
Any help would be much appreciated!!

Hello Sophia10,
Welcome to the Forums!
I noticed your post about the Runtime Error you are getting when you try to install your printer. I have a few suggestions to hopefully get it installed and working for you.
First of all, I would suggest performing a clean boot:
How to perform a clean boot in Windows
Next, try reinstalling the printer:
HP Officejet Full Feature Software and Driver Download
If the installation still does not work, try this:
Running Microsoft's Fix it tool, which will fix corrupted registry keys, etc:
Fix problems that programs cannot be installed or uninstalled
Try to reinstall the printer again.
Please let me know how this goes! Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Error message opening HP solution centre

Hi, I'm using an hp psc1317 all-in-one printer with Windows 7, which has up till now worked fine. Now when I try to open the HP solution centre I get the following message:
parsing error in file C:\Program Files (x86)\HP\Digital Imaging\bin\hpqscloc\1033.xml
Can you help please?

Hello,
You may want to refer this link where some solutions are posted for this issue.
http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Parsing-error-in-file-c-Program-Files-HP-Di...
I work for HP but my posts and replies are my own.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Flash9b.ocx Missing

Hi all,
I wondered if someone can help. My pc recently updated to
Flash player 10 but it seems to have left registry keys referring
to flash9b.ocx which is causing a problem with my HP Solution
Center which is disabling my ability to print, scan and copy etc.
It also seems to be slowing my pc down. I have found a temporary
solution. I have to keep reinstalling the HP software which fixes
the problem for about 2 to 3 days and then the problem comes back
stating that flash9b.ocx cannot be found. Flash9b.ocx certainly
does not exist. I've tried uninstalling flash player with the
uninstall tool from adobe but that makes no difference. I've tried
to delete the flash player 9 registry keys but they keep coming
back after rebooting my pc. I have Windows XP professional. I've
also tried to unregister the flash9b.ocx file from the registry
which says it was successful but still remains in the registry. Am
I doing something wrong and how can I stop this error. I've also
contacted HP about this problem but there advice seems to be to
reinstall the HP software which I am doing but the problem only
goes away temporarily.
Thanks,
Chris

Karen;
I am using XP and I have uninstalled and the flash player and
am still receiving the message that Flash9b.oxc is missing and my
computer keeps crashing. I have now removed all Adobe products from
the computer to see if this fixes the problem.
Even after uninstalling all Adobe products. I still have
FlashUtil9.exe that I cannot delete. Something is WRONG with this
picture.

Flash9b.ocx cuasing explorer too crash.

I am getting error's that keep closing down my explorer they
have too do with flash9.ocx and flash9b.ocx. can someone please
help me with these. I just got kicked off of www.gearsofwar.com.
it has also been happening alot on pogo.com all differant
games there and also on myspace.com.
any help would really be appreciated.
Thanks,
Brett

Hello, I also recently nailed down my random IE and Firefox
crashing problems to the Flash9b.ocx "Add-on" but have no solution.
It has been quite frustrating and all I have been able to do is
disable it from the Tools|Manage Add-ons menu in IE. Any other
solution would be appreciated. Thanx. ~

Flash9b.ocx crash once again

Hi, all
I'd really like to see an official message from Adobe
concerning the issue with Flash9b.ocx crashing in IE. Surely they
must have received a lot of messages from disgruntled users.
I work for an online newspaper and we have several hundred
thousand page impressions every day. And for lots of users our
front page causes the Flash player to crash. It's practically
impossible to isolate which banner ad(s) that will lead to a crash.
My theory is that there are certain ActionScript commands
that are handled in a different manner in the new player, while
swfs that contain only animation will work.
-+ Asp +-

quote:
Originally posted by:
jerryel
It appears that some screen savers (electric sheep is one) or
programs look for a "flash.ocx" instead of "flash9b.ocx" and this
causes the problem.
SOLUTION:
Copy: "...windows/system32/macromed/flash/flash9b.ocx"
Paste: it as a copy of flash9b.ocx then...
RENAME: the COPIED FILE to "flash.ocx"
IMPORTANT: do not delete the original flash9b.ocx just make a
copy of named "flash.ocx"
This "fix" has worked a lot of people that have programs or
screen savers that look for the original flash.ocx file which it
can't fine causing in some cases for I.E. to close and the
resultant error message.
When the origin and the mechanism of the crash
known this is a very simple idea. I'll try it and hope it shall fix
the problem.
But I don't understand this: This error occurs allready since
end of January or begin of february 2006 on my computer, visiting a
lot of sites. I spent allready very much of time trying to solve
followed problems. I wrote allready an email to Adobe support and
got not any perheaps only formal politeness answer, not to mention
any suggestion of trying to fix it. I don't know what does this
strategy of Adobe mean :/

HP Solution Centre reports unable to start as printer not installed; but I can print!!!

My Officejet Pro 8500 A909g suddenly stopped working. It was connected to my HP Pavillion dv9700 by wireless and has been for the last 6 months or so. My laptop is running on Windows 7 Ultimate 32bit. I have made no software or hardware changes since I last used the printer; just a few hours ago.
I can now print again (having run through all the steps listed below), but can no longer use the HP Solution Centre to run any tasks as it reports that it 'cannot run because the device installation is not complete'
In order to get back to printing, I did all the usual of shutting everything down...computer, router and printer...all to no avail.
Then I downloaded the latest printer software from the HP site (OJP8500V909_Full_14.exe) and first ran the uninstall section of that software; removing ALL of the HP software from my machine.
I used CCleaner to remove all traces including those from the registry as well.
I uninstalled and re-installed the software.... 3 times. (at least it gave me a chance to catch up on reading a good Terry Pratchett book)
Each time I varied the conditions relating to my antivirus... Kaspersky. First by leaving the AV running; then by switching off the AV and switching on the Windows firewall; and then finally by switching off both the AV and the Windows Firewall.
On each occasion, during the installation, the software 'finds' my printer on the network; reports that it is installing, but when it gets to the end of the installation and moves on to the part where it reads 'configuring the printer', it gets stuck and after waiting for some time with the green progress light moving from side to side, nothing further happens.
I have downloaded and run various 'help' bits from the HP site ; HPHNDU.EXE and HPPDU.EXE and printed the test pages from them as well as printing from Word and Adobe pdf; so there is now no problem in printing.
Now, when I run the installation software again without uninstalling, depsite inputting the IP Address of the printer, I still get the error message that no printer could be found on the network?????
What have I missed here??
Thank you

One very important place to remove the other software is in the "server properties" in your printer folder. You need to click on your printer icon in the printers folder> then look for "server properties" , click it> go to drivers> remove all instances of your first printer you originally uninstalled. For some reason the drivers get hung in this and have to be removed in order for you to configure your device- Let me know of any questions
Although I work for HP, I am speaking for myself and not for HP.
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If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )

Solution centre not working for windows 7 and wireless all in one, altho can print ok

I have installed an officejet 6500 wireless all in one on my HP Elitebook running Windows 7 64 bit.
Although the printer installed - albeit with an error for Microsoft.net4 that was resolved after a re reboot - HP Solution Centre v14 wont start. Indicated device installation wasnt complete, plugged in USB and tried to uninstall/re-install all same thing.
Ran Network, scan and print utilities and have MacAfee and firewalls all dis-abled during install. After the error pop up it just closes.
The printer works fine and I can scan through the webscan option but what's happened to solution centre?

Great information.
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Flash 9E OCX Errors

While trying to view or dowload webcam picture. I continue to
get iexplore msg with a problem with
Flash 9E OCX error reports. What needs to be done to correct
this problem. Thanks for your help

Ok, since this is at the top of the list in google searches,
I'll put down what I found worked to help out other people :).
Below is a transcript of a tech support question I posed with
MSN for the same problem. It may help you but you must do
everything in proper sequence.::
"Thank you for writing to MSN Entertainment Technical
Support.
This is Philippe and I am sorry to hear that you are unable
to view videos as you keep getting prompted to download the latest
Adobe Flash Player (formerly Macromedia Flash Player).
The issue you are experiencing is due to a lot of causes, as
such, solutions vary. Per our experience, the most common causes
are:
- Corrupted Flash player.
- Spyware/Adware programs installed on your computer.
- Microsoft Internet Explorer security setting is set too
high.
- The ActiveX controls are disabled.
To help you with your issue, please follow the steps below:
Note: Make sure you have the proper permissions to change any
settings on your computer. Please make sure that you are the
Administrator of the computer. If you are on a corporate network,
please contact your system ! administrator for more information. If
you are on a home network, login with an account that has
administrative permissions. If you cannot get administrative
permissions, get a person who can perform the changes for you.
I. Uninstall your current version of Adobe Flash if you have
installed it already:
a. To uninstall Flash using an uninstaller follow the
recommended steps from Adobe.
1. Go to
http://www.adobe.com/cfusion/knowled...fm?id=tn_14157
2. Download the appropriate executable and follow the steps
in the wizard.
b. If the automatic uninstall did not work, try a manual
uninstall.
1. To manually uninstall Flash Player ActiveX Control on
Windows, follow the recommended steps from Adobe. Refer to:
http://www.adobe.com/cfusion/knowled...fm?id=tn_12727
II. Restart your computer.
III. ! Reinstall Flash Player:
a. To install the latest versi on of Adobe Flash Player,
click the link below:
http://www.adobe.com/shockwave/downl...ShockwaveFlash
IV. Please check if there are spyware/adware and other
deceptive software on your computer. These may conduct certain
activities on your computer without notifying you and getting your
permission first. These activities may include displaying pop-up
advertisements, changing Web browser settings, and collecting
personal information including your password. There are a variety
of tools that can detect and remove unwanted software from your
computer. To learn more about spy ware and download the detection
and removal tools, please go to:
http://www.microsoft.com/downloads/d...displaylang=en
V. Lower your Microsoft Internet Explorer security setting.
When Internet Explorer security settings is set to High, it wil! l
not allow the necessary ActiveX controls to be used.
To reset the Internet Explorer security settings for the
current webpage, follow these steps:
a. Start Internet Explorer.
b. Click “Internet Options” on the
“Tools” menu.
c. Click “Security” in the “Internet
Options” dialog box.
d. Click “Default Level”.
e. Click “OK”.
VI. Enable the ActiveX controls. ActiveX is not a programming
language. It is a set of rules that tells software applications,
like games, how to share information and operate in Windows
operating system. Therefore, when this is disabled, MSN Video may
not operate properly.
a. Start Microsoft "Internet Explorer".
b. Click "Tools" menu.
c. Click "Internet Options".
d. Click "Security" tab.
e. Click "Internet" icon.
f. Click "Custom Level". The "S! ecurity Settings" box
appears.
g. Go to the "Set tings:" frame.
h. Select "Enable" for each of the five options under
"ActiveX controls and plug-ins".
- Automatic Prompting for ActiveX Controls
- Download Signed ActiveX Controls
- Download Unsigned ActiveX Controls
- Run ActiveX Controls and Plug-ins
- Script ActiveX Controls Marked Safe for Scripting
i. Click "OK". A "Warning!" dialog box appears.
j. Click "Yes".
k. Click "OK" to close the "Security Settings" box.
l. Click "OK" to end.
VII. Try to view videos again by visiting the link below:
http://video.msn.com
You may also want to try a few troubleshooting ! steps that
have helped resolve similar issues in the past.
I. Clear temporary Internet files and cookies. Temporary
Internet files store the information your computer exchanges with
the websites you visited. These files facilitate the communication
between your computer and the websites. As time passes, these files
become cluttered and can adversely affect the communication.
Therefore, we have to clean up the clutter to ensure seamless
communication. To clean up:
a. Start Internet Explorer.
b. Click "Tools".
c. Click "Internet Options". The "Internet Options" window
appears.
d. Click "General" tab.
e. Go to "Temporary Internet files".
f. Click "Delete Files" to delete the cache. The "Delete
Files" dialog box appears.
g. Select "Delete all offline content".
h. Click "Ok" to dele! te files.
i. Go to "Temporary Internet files". < BR/> j. Click
"Delete Cookies" to delete the cookies. The "Delete Cookies" box
appears.
k. Click "Ok" when prompted to delete cookies.
l. Click "Ok" to close the Internet Options window.
II. Clear temporary files stored in your PC. Windows Temp
folder also acts like the temporary Internet files. To remove
Windows Temp folder:
a. Click on Windows "Start" menu.
b. Click "Run". The "Run" dialog box appears.
c. Type in "%temp%" (without the quotes) on the space
provided.
d. Click "Ok" to open your Temp folder.
e. Click "Edit" menu.
f. Click "Select all" to select/highlight all files in this
folder.
g. Click "File" menu.
h. Click "Delete".
i. Click on "File".
j. Click "C! lose" to close the folder.
Note: If you are not able to delete all files, this is normal
behavior especially if the file is being used by an application
that is open.
III. Empty your recycle bin folder.
a. Right-click the Recycle Bin icon on the desktop.
b. Click "Empty Recycle Bin".
c. Click "Yes" if you are prompted to confirm that you want
to delete the files.
Furthermore, please make sure that the Adobe Flash Player
add-on for MSN Video is enabled on your Internet Explorer. Here's
how:
1. Start Internet Explorer.
2. Click "Tools".
3. Click "Internet Options".
4. Click the "Programs" tab.
5. Click the "Manage Add-ons..." button to launch the Manage
Add-ons window.
6. Choose “Shockwave Flash Object” from the list
of add-ons.
7. Click “Enable” radio box under
“Settings” option box.
7.! Click the "OK" button in "Manage Add-ons" window.
8. Click the "OK" button in the "Program" tab.
--------------------------

Can't get past OCX error when installing ODAC 11g on Windows Server 2003

I have been trying to install ODAC 11g on Windows Server 2003 and can't get past the OCX error when registering oravsdbgeng11w.dll. I've read every message on this forum even remotely related to this problem and tried every solution offered. I have done a clean install into a new Oracle home, and made sure Instant Client is always included. All service packs and automatic updates have been installed. For what it's worth I have successfully installed ODAC 11g on Windows XP Pro.
If anyone out there has been able to get this up and running and would care to share the wisdom that would be greatly appreciated.
Thanks!
Michael Young
Latitude Geographics
Victoria, BC

Michael, as you already noticed, every time I have seen this issue it has been because ODT was being installed into an Oracle home where no client exists, or perhaps installed into an old oracle home where the client was an old version (eg Oracle10), or the client was broken. Usually though, the user unchecked the instant client checkbox during the ODAC install.
So you say you checked instant client and you still got the error? That doesn't add up...
Are you using 32-bit windows? If you are using 64 bit windows be sure to tell us.
Why don't you try avoiding using instant client at all, in case it is somehow not getting installed properly.
You can do this as follows:
1) Under the download links on OTN, go to the database download page.
2) Download the Oracle Database client 11g for Microsoft Windows
3) Run this installer and Install ODP.NET 1.x and 2.x into a new Oracle home from this client install, but nothing else. If ODP.NET is not listed there (it has been a long time since I looked at that) than just install a minimal Oracle client install.
4) Close the installer
5) Go back and install ODAC and this time choose "Oracle Server" radio button during the install (rather than the client install)
6) Install ODT and ODP.NET at least and be sure they are being installed into the Oracle home created in the first steps above.
This will avoid use of Instant Client and will hopefully avoid the OCX error. Let me know if this solves your problem.
Christian

On launch of HP Solution Centre:- "Program cant start because ATL90.DLL is missing..."

I would be very grateful for advice regarding the following message that I have only recently started to experience
I have had the HP All-In-One C6380 printer for a few years.
When I launch the "HP Solution Centre" and other associated software I receive the message below.
I have tried many things, too many to place in this message, to try and resolve the issue. Message is
"Hpqdirec.exe - System Error
The program can't start because ATL90.DLL is missing from your computer. Try reinstalling the program to fix this problem"
I have tried many things, including the following:-
- Completely uninstalled and then reinstalled the HP software several times - from supplied disk and using latest downloaded software from the HP website
- Several Restore points
- Windows "Start up Repair" option
- "Scannow"
- Ran Virus Scanners
- Ran the following Registry repair tools: RegZooka, RegGenie and Registry Mechanic

Hi there,
Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Flash9b.ocx gets 0xC0000005 (AV) in IE7

Hi all,
Is there any solution to this widespread problem?
I'm running IE7 on Windows Vista. IE crashes about once a day
with a 0xC0000005 exception. So I took the option to debug the
program, and found Flash9b.ocx at the top of the call satck (see
below).
There doesn't appear to be any support avenue via Adobe -
Player support is limited to installation. The Flash Player
installs fine (in fact, I'd rather *stop* it from getting
installed!). This crash is obviously a runtime issue and an invalid
memory reference.
In some other forum posts, it was suggested the culprit may
be bad sites/URLs, which run bad code. That may be; but I sure wish
Flash Player was just a little bit more resilient, against unstable
input code. After all, you're already watching out for buffer
overruns, etc - right??
I'm incredibley annoyed and frustrated by this problem. Based
on forum posts, it appears to be quite widespread, too - not
isolated to one or two unusual configurations. Has a solution been
found yet? If not, what is Adobe doing to find a solution and what
is the ETA?
Personally I have no interest in using Flash, or paying for
support - I only run the Flash Player, because some websites
erronrously believe Flash is useful, and I need the Player to view
the sites. If Flash had some kind of reporting tool so I could
automatically send crash data back to Adobe, that would be a
workaround.
Thanks
Andrew McLaren
The call stack:
> Flash9b.ocx!30099589()
[Frames below may be incorrect and/or missing, no symbols
loaded for Flash9b.ocx]
Flash9b.ocx!30099a5f()
Flash9b.ocx!30113ce9()
Flash9b.ocx!30001263()
Flash9b.ocx!300925d5()
mshtml.dll!PlainRelease() + 0x780b bytes
Flash9b.ocx!300b299b()
Flash9b.ocx!300b5a01()
mshtml.dll!CTimer::GetTime() + 0x2b bytes
mshtml.dll!CTimer::ProcessAdvise() - 0x16f89 bytes
mshtml.dll!CTimerSink::OnTimer() + 0x14 bytes
mshtml.dll!CTimerCtx::ProcessAdvise() + 0xe3 bytes
mshtml.dll!CTimerCtx::OnMethodCall() + 0x17 bytes
mshtml.dll!GlobalWndOnMethodCall() + 0xd4 bytes
mshtml.dll!GlobalWndProc() + 0xb1 bytes
user32.dll!_InternalCallWinProc@20() + 0x23 bytes
user32.dll!_UserCallWinProcCheckWow@32() + 0xb7 bytes
user32.dll!_DispatchMessageWorker@8() + 0xee bytes
user32.dll!_DispatchMessageW@4() + 0xf bytes
ieframe.dll!CTabWindow::_TabWindowThreadProc() + 0x237 bytes
kernel32.dll!@BaseThreadInitThunk@12() + 0xe bytes
ntdll.dll!__RtlUserThreadStart@8() + 0x23 bytes
The file:
Directory of C:\Windows\SysWOW64\Macromed\Flash
09/11/2006 02:46 PM 2,262,648 Flash9b.ocx
1 File(s) 2,262,648 bytes
File version is 9.0.28.0
Because of Side-by-Side, I have several Mshtml.dll files
installed:
C:\Windows>dir mshtml.dll /s
Volume in drive C is System
Volume Serial Number is 7846-1538
Directory of C:\Windows\System32
29/03/2007 04:42 PM 5,663,232 mshtml.dll
1 File(s) 5,663,232 bytes
Directory of C:\Windows\SysWOW64
29/03/2007 04:42 PM 3,580,416 mshtml.dll
1 File(s) 3,580,416 bytes
Directory of
C:\Windows\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.60
00.16386_none_6d2aec23dd9bdb7e
02/11/2006 09:18 PM 5,664,768 mshtml.dll
1 File(s) 5,664,768 bytes
Directory of
C:\Windows\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.60
00.16397_none_6d211c81dda310c6
29/03/2007 04:42 PM 5,663,232 mshtml.dll
1 File(s) 5,663,232 bytes
Directory of
C:\Windows\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.60
00.20491_none_6da4b790f6c61886
29/03/2007 04:42 PM 5,663,232 mshtml.dll
1 File(s) 5,663,232 bytes
Directory of
C:\Windows\winsxs\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6000
.16386_none_110c50a0253e6a48
02/11/2006 07:46 PM 3,580,416 mshtml.dll
1 File(s) 3,580,416 bytes
Directory of
C:\Windows\winsxs\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6000
.16397_none_110280fe25459f90
29/03/2007 04:42 PM 3,580,416 mshtml.dll
1 File(s) 3,580,416 bytes
Directory of
C:\Windows\winsxs\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6000
.20491_none_11861c0d3e68a750
29/03/2007 04:42 PM 3,580,416 mshtml.dll
1 File(s) 3,580,416 bytes
Total Files Listed:
8 File(s) 36,976,128 bytes
0 Dir(s) 9,085,542,400 bytes free
C:\Windows>
Video Card is an nVidia 7900GS, using the Microsoft-supplied
drivers from Vista.

Hi Darren and Adobe guys,
I just had the same crash while using flash9c.ocx version 9.0
r45:
"Unhandled exception at 0x30099baf in iexplore.exe:
0xC0000005: Access violation reading location 0x00000000."
The new r45 version has not fixed the problem. I included the
call stack at the bottom of this post. It very closely resembles
the call stack I got from flash9b.ocx; so, it's probably the same
crash.
It seems like the crash tends to happen shortly after I have
opened several new Tabs in Internet Explorer, in quick succession -
say, I'll have 5 or 6 Tabs open at the same time. There's nothing
special about the several URLs, except they all point towards web
pages that include a small amount of Flash. This is just a
subjective impression, but thats all I can tell about what sets it
off.
So I 'm guessing there may be some kind of race condition?
Some global variable gets wiped inappropriately because it is
accessed by multiple threads, or the like.
This is a really frustrating issue, so if there's anything
you'd like me to do to collect more data, let me know. Are there
any Flash Play diagnostics I can turn on via the registry, or the
like?
Regards
Andrew McLaren
Call stack for crashing flash9c.ocx:
> Flash9c.ocx!30099baf()
[Frames below may be incorrect and/or missing, no symbols
loaded for Flash9c.ocx]
Flash9c.ocx!3009a07f()
Flash9c.ocx!3010859c()
Flash9c.ocx!30001267()
Flash9c.ocx!30092bf7()
mshtml.dll!PlainRelease() + 0x780b bytes
Flash9c.ocx!300b2fac()
Flash9c.ocx!300b6012()
mshtml.dll!CTimer::GetTime() + 0x2b bytes
mshtml.dll!CTimer::ProcessAdvise() - 0x16f89 bytes
mshtml.dll!CTimerSink::OnTimer() + 0x14 bytes
mshtml.dll!CTimerCtx::ProcessAdvise() + 0xe3 bytes
mshtml.dll!CTimerCtx::OnMethodCall() + 0x17 bytes
mshtml.dll!GlobalWndOnMethodCall() + 0xd4 bytes
mshtml.dll!GlobalWndProc() + 0xb1 bytes
user32.dll!_InternalCallWinProc@20() + 0x23 bytes
user32.dll!_UserCallWinProcCheckWow@32() + 0xb7 bytes
user32.dll!_DispatchMessageWorker@8() + 0xee bytes
user32.dll!_DispatchMessageW@4() + 0xf bytes
ieframe.dll!CTabWindow::_TabWindowThreadProc() + 0x237 bytes
kernel32.dll!@BaseThreadInitThunk@12() + 0xe bytes
ntdll.dll!__RtlUserThreadStart@8() + 0x23 bytes
Instructions as displayed in Visual Studio debugger:
30099B7F call 30188DD0
30099B84 push dword ptr [esi+6Ch]
30099B87 mov dword ptr [esi+7Ch],ebx
30099B8A call 3019CC9D
30099B8F push dword ptr [esi+74h]
30099B92 mov dword ptr [esi+6Ch],ebx
30099B95 call 3019CC9D
30099B9A pop ecx
30099B9B lea edi,[esi+98h]
30099BA1 pop ecx
30099BA2 mov ecx,dword ptr [edi]
30099BA4 cmp ecx,ebx
30099BA6 mov dword ptr [esi+74h],ebx
30099BA9 je 30099BB1
30099BAB mov eax,dword ptr [ecx]
30099BAD push 1
-> 30099BAF call dword ptr [eax] ; <- here!
30099BB1 mov dword ptr [edi],ebx
30099BB3 pop edi
30099BB4 mov dword ptr [esi+2Ch],ebx
30099BB7 mov ecx,esi
30099BB9 pop esi
30099BBA pop ebx
30099BBB jmp 301881C0

Flash9b.ocx error in Solution Centre

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