Flashcom 1.5 & Media Server 2.03 problem

Hello,
We have an installation of Media Server 2.03 that runs a
community website. It has about 2500 - 3600 connected users at any
given time. The application was functioning normally but suddenly
after a few hours of operation, connected clients started
experience high lag and eventually Media Server is crashing. The
only thing changed to the server the last 2 months was that the
latest (14 Nov) security update for Microsoft windows 2003 server
was applied (
http://www.microsoft.com/technet/security/current.aspx).
Since nothing else changed to the application what might be
wrong? Does anybody experience any similar problems after applying
latest MOFT patch for Windows 2003 server?
Thank you!

Hi JK
Yes we got help from TAC, but the answer was pretty simple. As can be seen from the log, we had problems with the CDR database. The process called exportcar database fails, and in a way that prevents upgrade.
The solution is to empty the CAR database, and stop the car process while upgrading.
Resolution Summary:
Followed below steps and the upgrade was successful.
1. As precautionary measure, restart CAR DB service and the loader scheduler service.
2. Please check of any mail ID is configured in mail parameters, if yes, please reset the password. (I actually deleted the parson that had been receiving mails)
3. Make sure that the server name defined is a reachable mail server. If  not sure about dns, please use ip address instead of the any hostname.
4. Before making another upgrade attempt, please purge all the CDR  tables if possible. In case you need to save this data, we can export  the CDR dump which would have all the CDR info in a file.
5. Disable the loader under System -> Scheduler.
6. Go to call manager admin page -> system  -> service parameters -> and  disable flag for CDR before upgrade. We can re-enable that flag once  upgrade is done.
And that actually did the trick - upgrading to 8.6.2 went smooth.
Peter

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