Flashing file and question mark symbol

My Mac is alternating between displaying a flashing file with a question mark and the prohibitory symbol. I tried holding down the option key after restarting but nothing is working. I updated my OSX Lion last night, but I don't know what update  it was. I need this computer working in the next 3 hours. Please help!

Are you able to boot into Single User Mode?
Mac OS X: How to start up in single-user or verbose mode
If so, perform a disk check via the command line:
Start up your computer in single-user mode to reach the command line.
Note: If necessary, perform a forced restart as described in the Emergency Troubleshooting Handbook that came with your computer. On desktop computers, you can do this by pressing the reset/interrupt button (if there is one) or holding down the power button for several seconds. On portable computers, simultaneously press the Command-Control-power keys. If your portable computer doesn't restart with this method, you may need to reset the Power Manager.
At the command-line prompt type:
/sbin/fsck -fy
Press Return. fsck will go through five "phases" and then return information about your disk's use and fragmentation. Once it finishes, it'll display this message if no issue is found:
** The volume (name_of_volume) appears to be OKIf fsck found issues and has altered, repaired, or fixed anything, it will display this message:
***** FILE SYSTEM WAS MODIFIED *****
Important: If this message appears, repeat the fsck command you typed in step 2 until fsck tells you that your volume appears to be OK (first-pass repairs may uncover additional issues, so this is a normal thing to do).
When fsck reports that your volume is OK, type reboot at the prompt and then press Return.

Similar Messages

  • Can't log in white screen with flashing file and Question mark

    I've been have trouble with getting on line and screen freezing up. Now I have a solid white screen with a icon of a file and question mark on it flashing. Iv tried unplugging and resetting with no luck.

    Have a look at > A flashing question mark appears when you start your Mac
    Dennis

  • Flashing Folder and Question Mark, no installation disc

    Yesterday, Safari froze up while I was it which I have never had happen before. So, I manually shut my Macbook off and tried to restart. When I did so, I received a gray screen with a flashing folder and question mark. From my research, I have found that usually this means that my laptop can't find the operating system and this issue can usually be resolved by inserting the installation disc. Problem is, I bought my Macbook secondhand and never got an installation disc. Does anyone know of a way around this issue? Or if buying the Snow Leopard upgrade for $30 instead of buying a whole new package for about a hundred dollars more might resolve this issue?
    Thanks so much,
    Kristin

    Yes, quite a quandary. You have some options:
    1. Call AppleCare and ask for customer support. You can order replacement discs for the model you have.
    2. Purchase an OS X retail installer suitable for your model, like Snow Leopard, that you can use to determine if you can repair the hard drive or will nee to reinstall OS X. If the latter and you are using Snow Leopard, then you just install it. The installer will determine whether to upgrade or not automatically. As long as your drive is OK Snow Leopard will not erase the drive so all your files are safe. If you use an earlier version of OS X then you want to choose the Archive and Install option. See the following:
    How to Perform an Archive and Install
    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
    Repairing the Hard Drive and Permissions
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

  • File and question mark when starting

    Flashing file and question marl when i start my computer

    There are four general causes of this issue:
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    2. The internal drive's directory structure has become damaged. This requires usage of an alternate bootable system to perform the repair.
    3. Critical system files have been deleted. This requires usage of an alternate bootable system to reinstall them.
    4. The internal drive has died or become unplugged. This is the most likely case if the computer took a sharp impact or there are unusual sounds coming from its location.
    (103563)

  • Blue screen with flashing folder and question mark on startup

    Hello.
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    Safe Boot
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    The only option is "Restart" from the Apple menu.  When I choose that it goes back to the original "Blue screen with flashing folder and question mark on startup."
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    I can't access the disc utility.
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    Your hard drive has likely failed and needs replaced. That would explain why the system does not display it when you attempt to reinstall the OS via Internet Recovery.

  • MacBook Air has black screen with file and question mark

    Some one please help me. My screen on my MacBook Air is black with a flashing file and a question mark. I Can't get past this. What do I do? Thanks.

    Click here and follow the instructions.
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  • HT2173 i get a flashing face and question mark when switching on, but computer stays on this screen?

    help please I have two other Imacs and when I switch them on I get a flasing face and question mark come up in the middle of the screen, and they continue to flash with nothing else happening apart from a loud fan noice after a while?

    On what Mac running what version of OS X?

  • Mac book is  starting up funny. I have a flashing folder and question mark or just a grey screen. IT at university is backed up all week and said it's the hard drive! Ugh need help in class now will be calling ASAP! Help please.

    I get either a grey screen or a flashing folder question mark. IT at my university said it wouldn't be till after the weekend and than still a few days to get it fixed so she told me to try to back it up myself because that's the only sure fire way to ensure I get all my Info. So any hints or help? They did a hardware test and they think it's my hard drive. I did a r+command restart
    And it won't let me verify the disk.... Or download mountain lion.. Okay I know I sound clueless but can anyone help me?

    Question (?) Mark, Blinking Folder, or Gray Screen at Startup
    These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
    A flashing question mark appears when you start your Mac
    Mac OS X- Gray screen appears during startup
    In most cases the problems may be caused by:
    Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
    Boot drive's directory has been corrupted - Repair with Disk Utility.
    Critical system files are damaged or deleted - Reinstall OS X.
    The disk drive is physically non-functional - Replace the hard drive.
    Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD:
    Boot From The Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Reinstall Snow Leopard Without Erasing The drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    Reinstalling Lion/Mountain Lion Without Erasing The Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

  • Why does my computer keep showing a flashing folder and question mark and sometimes a prohibit sign?

    Lately whenever I bootup my 13in Macbook Pro (Late2011) it starts off as usualy but than the apple logo turns into a blinking folder thats has a question mark on it or a blinking prohibit sign. So confused on what to do. Please help!!

    Question (?) Mark, Blinking Folder, or Gray Screen at Startup
    These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
    A flashing question mark appears when you start your Mac
    Mac OS X- Gray screen appears during startup
         Mac OS X- Gray screen or prohibitory sign appears during startup
    In most cases the problems may be caused by one or more of these:
    Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
    Boot drive's directory has been corrupted - Repair with Disk Utility.
    Critical system files are damaged or deleted - Reinstall OS X.
    The disk drive is physically non-functional - Replace the hard drive.
    Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
    Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
    Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
    Reinstall Snow Leopard Without Erasing The drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    Reinstalling Lion/Mountain Lion Without Erasing The Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

  • My Macbookpro will not start up.  At first it was showing a gray screen with a flashing folder and question mark.  I went through the steps to repair with disc utility and this did not work.  How do I back up my data, without time machine activated?

    I need to back up my files and date before erasing my drive, but my time machine backup is not coming up.  How do I access my hard drive to back up my files?

    A erase of the drive or boot partition is not always necessary.
    Flashing question mark at boot could be a easy fix, sometimes it's the firmware that simply forgot what bootable volume to boot from.
    Try holding the Option key down while booting the machine, a choice of bootable options appears, select your OS X and boot up.
    When you get in, head to System Preferences > Startup disk and set it again new. This will tell the firmware what to boot from. Test it to see.
    Now if you don't have a selection of bootable options, it could be that the drive is dead, or OS X is erased or corrupted so it can't boot.
    You'll have to run through this list of fixes to see what's going on, if you need a hardware fix or what, I've also included links if you can't fix it and need to recover your data etc.
    (If it's not remmebering your boot selection then also run through the list to reset things.)
    Step by Step to fix your Mac

  • On boot-Receiving flashing file with question mark

    Please help. Last night while on my mac it froze. I turned it off, turned it on and now I get a blank screen with no noise from the hard drive except for a small clicking noise. Then the blank screen shows me a flashing picture of a file with a question mark. No apple logo or anything else. I reset the PRAM and SMC settings, but no joy. And don't advise to try putting in the startup disk, as the ability of my mac to read cd's and DVD's stopped last month. It just spits out discs after failing to even spin them. This with my built in iSight camera dying after 1 month of purchase made me think that I was on downhill slope to it dying. Ive only had it a year and a half, after buying because of my old iBook dying. I really hope I do not have to buy another apple mac laptop, which would make it 3 in 5-6 years. Im hoping there is another method of fixing it myself rather than getting it repaired because I know I will be charged €500+ with all the problems I have and seems logical to just buy another one. Hoping someone will answer my problem!

    Thats great. Thanks for the guide on replacing the drive. Looks easy enough. Ive just bought that Torx 8 screw driver for a few dollars online and im looking up 2.5" SATA drives now.
    Could you or anyone advise me on drives? I really havnt got a clue as to if im looking at pc only drives or they are all mac compatable. (The links i am using will service me in Ireland) I have a few good sites but i want to make sure that I have the right drive for my mac. I have the 13" Macbook 1st generation. Im looking at a few drives from these sites, with these particular drives:
    http://www.jigsaw24.com/default.aspx?ITEM=JIGSX632ANA&AD=Y
    http://www.komplett.ie/k/ki.aspx?sku=343402
    http://www.komplett.ie/k/ki.aspx?sku=341973
    http://www.pixmania.com/ie/uk/719219/art/samsung/hm16hji-hybrid-hard-drive.html.
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  • Flashing folder and question mark on Macbook start up?

    I was playing games on the Macbook when suddenly it froze. So I held down the power button and now on the start up; all there is, is a flashing folder with a question mark. I've tried going to Disk Utility and such, but all I see is "disk1." Please help! I'll try any option! I just don't want to take the Macbook in. I don't have the time and money for it.

    From the sounds of it, your hard drive is dead.  Whenever you get the folder with the question mark. it indicates that the computer cannot find an operating system.  Your operating system is installed on your hard drive.  For some reason, your machine cannot find the hard drive.  Most hard drives last from 3 to 5 years before they fail. Put your OS X install disk in the drive and boot from it by holding down the "C" key while turning your computer on. You can then get to the disk utilities and see whatyou machine  reports for drives.  If your hard drive does not show up, that's a good inication your gard drive has gone south. If you are somewhat handy with computers, you can probably install a new hard drive yourself.  If you have access to another computer go to ifixit.com where you can find all kinds of info and videos on repairing and updating your mac.  I wish I had better news for you, but I'm afraid your hard drive has bit the dust.  I went through the same situation with my 2007 black macbook  I do hope you had all your files, etc. saved on a backup disk because it is very difficult and expensive to retrieve files from a dead hard drive.  Good luck and let us know how you make out.

  • Catalogs, Missing Files, and Question Marks for Beginners

    Hello, fellow non-power-users. I just wanted to post something here that I've learned with my travails and travels using LightRoom 3. In the past, Adobe has paid me to write for them, and I'm a professional writer. So why am I doing this for free? Because I wish to heck I'd understood this stuff before I dove into LR. Somehow, even with reading a book on the program, I didn't really get it.
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         d. Rant time: For some reason, one of the most sophisticated and long-lived software companies in history, the developers that completely changed the worlds of art, design, photography, and publishing--you got it, Adobe--have not been able to solve this problem and chase down your real photo files if you moved them from within the Finder, the way you normally move files on a computer. Go figure. (Irrelevant note: I've been using their products since Pagemaker 1.0 and it's sort of astonishing that they've never solved this problem, in LR or InDesign or elsewhere. It's like publishing a magazine using Quark in 1995, rushing to find the messed-up links before you hand-carry your ZIP drive over to the printer. Hee hee.)
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    5) Paying for plug-ins to help with all this nonsense.
    You can buy plug-ins that help you do things this application should already do by itself. For example, "Duplicate Finder" goes through and finds all the photos that you've accidentally imported more than once into your catalog. Then you can painstakingly go through, figure out which copy to keep, and delete them. Often, these "duplicate" photos are not duplicates of your "real photo" file. But at some point you moved your "real photo" file while you were tidying up your computer files, and later accidentally re-imported that photo into your LR catalog. Since LR doesn't follow your files around when you move them from within your computer/Finder, LR thinks it's a whole brand-new file. It's like your projector is projecting three images on the wall at the same time. You have to figure out which one to keep, which one will save your wall-painting changes, etc. And it is a huge pain in the butt.
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    OK, I hope this helps someone somewhere. I'm going to go back to the horribly time-consuming task of relinking files and trying to make my brain work the way LR's brain works.

    Glad to help!
    Another good thing to do from time to time is to boot from your install CD, then choose "Disk Utility", then do a check (and repair, if necessary) of your boot disk.
    You can't verify or fix a disk you've started from, thus the need to boot from a CD. You can boot from a second hard disk to do this test if it has MacOS on it.

  • Flashing folder and question mark on start-up... again.

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    Extended Hard Drive Preparation
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  • Screen is white with a flashing file an question mark

    On start up screen is frozen now has file with a question mark in the middle

    Hold the option key down and reboot the machine by pressing the power button down hard.
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