Flashing Orange Broadband light for days at a time...
Hi Guys,
Been having a problem with broadband connection for past couple of months.Seems to be fine for a few days and then orange light starts flashing on hub.Usually turns blue again within a couple of hours but sometimes is out for several days.I have a very long 9km phoneline and the speed is only 0.5Mb at best but it has been consistent for 4 years.I'm worried that maybe the line has deteriorated a little more and thats the reason for the drop outs. The hub is currently connected in the test socket with all upstairs phone extensions disconnected.I've have 2 hubs and have tried both with different filters and get the same problem so i think it must be a line issue.Any help and advice would be appreciated.
Currently writing this via a mobile broadband connection because the hub as been out for 2 days.
The issue for me isn't the speed although it is snail speed by todays standards.The range of speeds i usually get is between 0.25 and 0.5 Mbps,it's always faster in cooler weather in the winter and seems to slow during periods of hot weather.Maybe the line expands a little when it's warmer,i'm not sure.The 288Kbps is normal for my connection.I've noticed that sometimes just before the connection drops,the downstream noise margin drops to around 1db which then drops out the connection.
It's been connected for around 4 hours now and stats seem pretty stable.
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 03:57:41
Downstream:
288 Kbps
Upstream:
352 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.8 dB / 6.0 dB
Line attenuation (Down/Up):
63.5 dB / 31.5 dB
Output power (Down/Up):
13.9 dBm / 12.3 dBm
FEC Events (Down/Up):
2950 / 53
CRC Events (Down/Up):
2 / 2
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
3 / 1
Error Seconds (Local/Remote):
0 / 0
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Here's some instructions provided by Rygg
try a direct connection to the modem. This will rule out your homehub and internal wiring as the fault.
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Orange Broadband light on HH3 but Green DSL light ...
I lost both my phone line and broadband on Monday morning, after about 10 minutes the phone line started working again but the Infinity stayed down.
All the lights on the Openreach modem are Green [Power/Dsl/Lan1] but the Broadband light on the Home Hub is flashing Orange.
I logged a fault with BT and they got me to reset all equipment, check cabling etc etc
Still the same and still unable to access the internet.
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BT have now arranged for an engineer to visit on Friday 14th Dec
Infinity has been in and working for about 3 months now.
Has anyone come across this fault before, and my question is, if the hub isn't at fault, could this be an authentication issue that could be resolved remotely with out having to wait another 2 days for the engineers visit.
Thank you
DaveYou will be able to find answers on this thread, http://community.bt.com/t5/BT-Infinity/BT-INFINITY-ORANGE-LIGHT-ISSUE/td-p/711160/page/2
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Home hub 3 broadband light flashing orange & purpl...
Hi,
Broadband has stopped working with a flashing orange & purple broadband light (7 days and counting)
Have phoned bt but they failed to resolve the issue over phone - resetting, power off/on etc. Tried 4 different branded adsl filters, alternative router but still no connection. Only 1 main socket, no extensions connected, doesn't have a test facility(older style socket). Tried 17070 quiet line test - sounds clear. Phone line test reports zero faults.
Details from home hub 3 Broadband > connection tab
Line state: Connected
Data Transmitted/Received (GB): 0.0 / 0.0
Downstream: 7.938 Mbps
Upstream: 448 Kbps
ADSL Settings VPI/VCI: 0/38
Type: PPPoA Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 16.7 dB / 26.0 dB
Line attenuation (Down/Up): 10.8 dB / 5.0 dB
Output power (Down/Up): 17.9 dBm / 12.4 dBm
FEC Events (Down/Up): 10905 / 0
CRC Events (Down/Up): 11 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 31 / 0
Error Seconds (Local/Remote): 121 / 3
Broadband > Internet tab
Connection time: Connecting
I suspect the issue is at the exchange, has bt disconnected me and plugged someone else in? Any thoughts welcome.you appear to have tried everything suggested by BT for purple/orange flashing constantly and not solved the problem. the help pages then say if that has failed then contact technical support but I would contact the forum mods instead for help
contact mods
can take up to 3 working days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Cisco 1130 status light flashing orange
hello,
I have a question, I have an ap (cisco 1130) that began to get the status light flashing orange and light Ethernet and radio are off.
I did a factory reset and it was ok ... past 3 days the problem has happened again ...
I changed the ap with a new but the situation remained ...
I tested the wiring and everything is ok.
the switch port is set up correctly
may be what??
problem switch??or problem ap??hello,
I connect the console in to the WAP and then reboot the result of the bootup is as follows:
Xmodem file system is available.
flashfs[0]: 26 files, 8 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 15998976
flashfs[0]: Bytes used: 6858240
flashfs[0]: Bytes available: 9140736
flashfs[0]: flashfs fsck took 31 seconds.
Base ethernet MAC Address: 00:24:97:6e:2c:e2
Initializing ethernet port 0...
Reset ethernet port 0...
Reset done!
link auto-negotiating....
auto-negotiation takes 10000 milli-seconds to complete
ERROR: timeout waiting for auto-negotiation to complete
ERROR: fail to bring ethernet link up
The system has been encountered an error initializing
ethernet port. You may need to check hardware
The system is ignoring the error and continuing boot.
If you interrupt the system boot process, the following
commands will reinitialize ethernet, tftp, and finish
loading the operating system software:
ether_init
tftp_init
boot
Loading "flash:/c1130-k9w8-mx.124-23c.JZ/c1130-k9w8-mx.124-23c.JZ"...########################################################################################################################################################################################################################################################################################################################################################################################################################################################
File "flash:/c1130-k9w8-mx.124-23c.JZ/c1130-k9w8-mx.124-23c.JZ" uncompressed and installed, entry point: 0x3000
executing...
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Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706
Cisco IOS Software, C1130 Software (C1130-K9W8-M), Version 12.4(23c)JZ, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Wed 06-Apr-11 15:01 by prod_rel_team
Proceeding with system init
Proceeding to unmask interrupts
Initializing flashfs...
flashfs[1]: 26 files, 8 directories
flashfs[1]: 0 orphaned files, 0 orphaned directories
flashfs[1]: Total bytes: 15740928
flashfs[1]: Bytes used: 6858240
flashfs[1]: Bytes available: 8882688
flashfs[1]: flashfs fsck took 4 seconds.
flashfs[1]: Initialization complete....done Initializing flashfs.
Radio0 present A506 7100 E8000000 A0000000 80000000 3
Radio1 present A506 6700 E8000100 A0040000 80010000 2
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to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
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If you require further assistance please contact us by sending email to
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cisco AIR-LAP1131AG-E-K9 (PowerPCElvis) processor (revision B0) with 25590K/7168K bytes of memory.
Processor board ID FCZ1317Q102
PowerPCElvis CPU at 262Mhz, revision number 0x0950
Last reset from power-on
LWAPP image version 7.0.98.218
1 FastEthernet interface
2 802.11 Radio(s)
32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 00:24:97:6E:2C:E2
Part Number : 73-8962-14
PCA Assembly Number : 800-24818-13
PCA Revision Number : A0
PCB Serial Number : FOC13142PXW
Top Assembly Part Number : 800-29144-03
Top Assembly Serial Number : FCZ1317Q102
Top Revision Number : A0
Product/Model Number : AIR-LAP1131AG-E-K9
% Please define a domain-name first.
Press RETURN to get started!
*Mar 1 00:00:05.864: %SOAP_FIPS-2-SELF_TEST_IOS_SUCCESS: IOS crypto FIPS self test passed
*Mar 1 00:00:07.480: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 0
*Mar 1 00:00:09.066: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 1
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Cisco IOS Software, C1130 Software (C1130-K9W8-M), Version 12.4(23c)JZ, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Wed 06-Apr-11 15:01 by prod_rel_team
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*Mar 1 00:01:00.348: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:01:10.348: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:01:14.626: %CDP_PD-4-POWER_OK: Full power - NON_CISCO-NO_CDP_RECEIVED inline power source
*Mar 1 00:01:14.665: %LINK-3-UPDOWN: Interface Dot11Radio1, changed state to up
*Mar 1 00:01:14.703: %LINK-3-UPDOWN: Interface Dot11Radio0, changed state to up
*Mar 1 00:01:15.627: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
*Mar 1 00:01:15.665: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Mar 1 00:01:20.348: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:01:30.348: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:01:30.348: %CAPWAP-5-DHCP_RENEW: Could not discover WLC using DHCP IP. Renewing DHCP IP.
*Mar 1 00:01:40.356: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:01:50.356: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:02:00.356: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:02:10.356: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:02:20.356: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:02:20.356: %CAPWAP-5-DHCP_RENEW: Could not discover WLC using DHCP IP. Renewing DHCP IP.
*Mar 1 00:02:30.359: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:02:40.359: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:02:50.359: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:03:00.359: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:03:10.359: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:03:10.359: %CAPWAP-5-DHCP_RENEW: Could not discover WLC using DHCP IP. Renewing DHCP IP.
*Mar 1 00:03:20.362: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:03:30.362: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
I was checking another thing, usually the switches we use here in my work supports a maximum of 14W per port or 15.4w, this wap is consuming 15.2w
Is this the problem??
the strange to me is that,in this same sw I have several WAP and they all use 12.2w
The device type in sw for WAP usually appears as LAP1131AG-AIR-E-K9 ... but this WAP appears as Ieee PD ...
What problems do you think is it? -
Gree DSL light/Orange Hub light
Hi,
I have had an orange broadband light on my homehub and a green dsl light on my openreach modem for about 3 weeks now. BT seem unable to fix ti, or tell me when they will fix it.
What could be causing the above combination of lights?
What does a green DSL light on the openreach modem actually mean?
Thanks
Benbmastevens wrote:
Hi,
I have had an orange broadband light on my homehub and a green dsl light on my openreach modem for about 3 weeks now. BT seem unable to fix ti, or tell me when they will fix it.
What could be causing the above combination of lights?
What does a green DSL light on the openreach modem actually mean?
Thanks
Ben
Did you contact the mods as suggested in your main problem in your other post.
toekneem
http://www.no2nuisancecalls.net
(EASBF) -
Define selection rule for Day type
Dear Experts
As I want to "Define selection rule" for "day types" in Time Management-> work schedule-> Day types-> define selection rule, the third and 4th columns are default weekdays of SAP, But weekend is different in our system. How can we handle this subject? Can we change these columns to our needs? How?
For example we want to define that friday is not working day in our company and it should be payed, is there any other option?
Thank you all,...Hi friend,
Check:
Time Management -> Work Schedules -> Period Work Schedules -> Define Period Work Schedules
btw, you should check factory Holiday calendar (Tcode: SCAL) and generate Work schedule for year.
IMG: Time Management -> Work Schedules -> Work Schedule Rules and Work Schedules -> Generate Work Schedules in Batch
Regard,
Michael. -
Broadband light flashing orange. A "copper line fa...
Hi all
on Friday 20/01/12 i was using the internet as normal, no weather problems or anything abnormal happening and then as i woke on Saturday 21/01/12 i noticed my broadband (hub 3) had a blue power light, a blue wireless light but a flashing orange light, i followed the steps on the website and restarted my homehub but the still had the same problem. i then changed the adsl filters still had the same problem even tried changing the adsl lead from the socket to the hub but still had the same problem i tried in 3 extension sockets and then also the main bt openzone socket but the problem was still the same.
i then called the bt help line where they made me re iterate the same proccesses twice of what i had already done to then finally test my line and tell me there was a "copper line fault" and the problem would be reapired by 26/01/12. i recieved the email letting me know i would be able to track the fault however when i tried the "track a fault" link it gave me the error message of that the "Sorry we cant complete your request at the moment due to technical error. Please try again" and since the 21/01/12 i have still not recieved a fault update and after many attempts at "trying again" still unable to track the progress.
The internet is crucial to my work and i need it to be running as soon as possible. i live in an apartment and have asked my neighbours if their phone line isnt working but theirs is still working and mine is the only one that isnt, i can't seem to understand how this has happened and why mine is the only one not working, and now with the phone line and broadband not working, my work will be suffering and the implications of not having the internet will be a big impact.
Is anyone else having a problem with tracking their fault or had this fault before and could offer some guidance?
really need this fault to raised as urgent and not being repaired until 26/01/12 could cripple my work.
Also for the days you are without bt vision, broadband and calls is there a way to gain compensation?
Any help or advice would be brilliant.
Thanks Bradley KentKeith_Beddoe wrote:
If you live in an area with good 3G mobile coverage, you could buy a pay as you go broadband dongle.
If the Internet is vital to your work, you should have a backup plan, as some major faults can take weeks to fix.
Good advice for a lot of people.
For me the Internet/email is a hobby/pastime. If it went down for a few days it would be an annoyance/inconvenience to me but thats all, but even i have a Three 3G MiFi wireless modem standing by. Just connect up, top up and go.
toekneem
http://www.no2nuisancecalls.net
(EASBF) -
Problems setting up my TC. Have just bought new iMac(OS 10.6.8) and TC. I tried to set it up. iMac cannot find it. I have tried direct connection with an ethernet cable to Mac or direct to my wireless router but nothing. Just a flashing orange light. Help for a simpleton please. Have tried reseting TC, but to no avail.
Just updated from 10.6.7 ---> 10.6.8 and had the same issue. Despite having done a clean install from 10.6 and got everything back off my TC, now Time Machine can't find it!
Green light is on, ethernet cable conected, network CP says its conected but nothing. Airport Utility can't find it. Hit reset button, Orange flashing light but still no show in Airport Utility.
But I know its there, as rebooting from 10.6 SL disk shows the backups are still ok?
Hmm, ideas anyone?
SBB -
New Broadband worked for a day 8 days ago and BT s...
Hi
This is on behalf of my mum.
She had BT total broadband and telephone line installed on the 22/3/2011 she moved from virginmedia and took her number with her.
The broadband worked for half a day and has not worked since.
The Internet light is constantly flashing orange and purple and never connects.
For the first 4 days when calling bt she was advised there was a problem in the area each time she rang for northern england, northern ireland and scotland.
However a problem this big where no one in those areas could connect would make the news!!
My mum has asked several neighbours and friends if their bt broadband is not working and theirs are working fine.
She has now also called bt broadband support for the last 2 days and has been promised callbacks which do not arrive and also when calling back herself is advised she will get a callback in 24 hours which never happens.....
I live approx 200 miles away and have tried to diagnose the best I can and have ascertained there seems to be an ADSL connection but it doesnt then connect
Am I right in thinking that a homehub (3) authenticates via telephone number to connect to the internet?
If that is so then is it possible that the bt line was installed with a temporary number and then the virginmedia number was ported in and then the broadband stopped authenticating if the temp number was the allowed number and hasnt been updated?
Any help would be greatly appreciated and she has tried all the usual reset, take the front of the bt linebox, changed the filter etc etc but nothing works and bt are providing her with no customer support whatsoever.
many thanks
a very ear chewed off son :-)
PaulHi PaulN
Welcome to the community.
We can investigate this for you but will require some more information from what you have explained you have gone through a lot of the basic diagnostics and as you live far from your mother, posting up router stats on here isn't really an option.
Contact me via the contact us form in my profile and I can assist you further.
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
BROADBAND here one day, gone for the next 5!! what...
weve been having problem with our broadband for months now. it goes through phases of not working.
randomly prat way though using our wireless internet our router broadband button will flash orange, and will stay like that for days, then randomly like today it will start working again.
at the moment on average its on for 1 day out of seven.
iv tried putting the cable in the tester port on the wall socket and its the same from that.
last time i phoned bt i was told it was a fault our end, and we needed to get an electrician out to fit a new connection box, but surely if im still not getting signal via the test socket its not my end?
feedback or similar experiences greatly appreciated!!!i yes sorry we do have a land line, we just dont have actual phone!
iv tried with the cable too yes.
i phoned bt yesterday. firstly i was told my account was in fact closed hence no internet. this was wrong.
the next person i spoke to was very helpfull. after several tests he said he would get an engineer on teh case, would take approx 4 hours and someone would call me back between 2-4pm yesterday. no one ever phoned.
today having taken 50mins to get through to teh right department (even though i phoned the same number every time) it seemed no one wanted to speak to me.
i got told theer was an area problem and thats why it was working. she would not take it from me that the problem had been going on for months. she wouldnt help me, she would not listen to me, i feel so stressed i feel like crying! im paying for a service that i am not getting and no one from bt wants to help me!
AAARRRRRRRRRRRRRRRRRRRHHHHHHHHHHHHHH
sitting in mac donalds just to get a connection! and oh my its in the same area as me and its internet is working fine!
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