Flashing question mark with added frustration
I have a Mac Book Pro 17inch, 6 months old. After 3 months it had to go off for a new hard drive because the original simply stopped working.
I've had it back for 4 weeks and today the spinning wheel appeared, I shut down with the power key, tried to turn on and all I get now is the flashing question mark or a blank grey screen.
I have tried everything I can to try and sort it. I've tried resetting the PRAM, holding down the option key, holding down the Ctrl and Cmd keys. I've tried to put in the system disk to use the Disk Utility, but it just thinks about it, then spits the disk out after two minutes, not having booted from the CD atall. I've tried holding down the d key while putting the CD in, to no avail. I've also tried starting it in Firewire mode, but the working machine i've plugged it into won't recognise it.
Before I trudge back to my local Apple store tomorrow with tears of frustration (again) can anyone out there think of anything I can try to get it working?
Any thoughts would be very gratefully received.
Thanks
Rhian
The flashing question mark means that important system files have become corrupted. You will need to reinstall OS X. You can do so without erasing the hard drive.
How to Perform an Archive and Install
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.
Similar Messages
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Is there a CD you can pick up for Imac as cant get past flashing question mark with troubleshooting.
Any help would be gratefull.
If you do not have the original OS X install disks you will have to contact Apple. They will send you the correct DVDs for that system for a nominal charge.
Call
U.S. iPod, Mac and iPad technical support:
(800) APL-CARE (800-275-2273) -
Flashing question mark on startup, plzz plzz help
Hello,
I know there are many post on this topic, but not getting exactly for this machine.
was normal yesterday, today when i turend on, i see flashing question mark with grey folder.
i really need help with this, how can i sort this out? what will be the problem?
i tried holding command key on the restart, it ends with below image...... what is this??
please let me know, i have very important files, i'm worried. your any reply would be appreciated. thanksThe blinking question mark indicates that the firmware could not find a valid Operating System on your machine.
Your harddrive may have failed. Your filesystem may have bcome corrupted.
You may want to seek professional help here. You need to decide how important you data is to you. Be sure to specify that you want your data back.
In addition to the fix your mac places, there are professional firms the will attempt to recover data from a failed harddrive. Recovery does not come cheap.
diy...
I suspect disk corruptions.
verify & repair your startup drive
To verify & repair you file system on the startup drive, you will need to run disk utility from you installation DVD.
This article will tell you how to get to disk utility. Once in a disk utility, you can go and attempt to recover the disk.
http://support.apple.com/kb/TS1417
To repair your startup drive, you will need to run disk utility from your startup DVD.
Mac OS X 10.4: About the utilities available on the Mac OS X 10.4 Install DVD
http://support.apple.com/kb/HT2055
How to run disk utility from your startup DVD.
Insert your startup DVD into your reader. Power down your machine. Hold down to the c key. Power on your machine. This will bootup your startup DVD.
This will bring you to a panel asking you for your language. Pick your language.
You you come to the Install Mac OS panel. Do not install.
Click on Utilities menu item. This will give you a pulldown list of utilities.
Click on the disk utility.
You are now in disk utility. Pick your disk. Click on repair it should be on the lower right of the panel.
Once the repair completes successfully, you should update your permissions. -
When I open my MacBook Pro there is a flashing question mark
Hi, I open my MacBook and then I see a flashing question mark with a folder . What do I do?
A flashing question mark appears when you start your Mac
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How do I fix the GRAY boot-up screen with FLASHING QUESTION-mark FOLDER?
When I turn on the MacBook Pro laptop, I opened up the Safari Browser and its when the problem started. It was stuck on an loading infinite loop. I decided to force quit the application and/or turn off the mac by the Menu options, It did not work. So I did a "Hard" Shut-down and restarted the Mac, the Boot up screen stood gray for like a minute until the Flashing ? Folder icon showed up!.
My sister's laptop's warranty is expired so I wonder how can I fix it without having to spend too much money on a simple troubleshooting tip.
How can I download/create a boot-up Disk/Flash Drive so I can reset it to factory settings?
I cannot access the laptop because It's kind-of software bricked if you ask me. Also, I do not know how to check the Mac OS version outside of the "About Mac" menu. I do have another Mac which is a desktop computer with a CD drive.
I would appreciate some expertise on this issue a.s.a.p. Thank you!Ok, now I am stuck:
Why does my Mac boot its OS from the Flash Drive instead of the INTERNAL HARD DRIVE???a
If I start up my MacBook Pro, It will have the flashing question mark folder UNLESS i plug in the OS-Boot flash drive. When I at the desktop screen and work on a program, When I unplug the Flash drive, THE OS WILL CRASH AS IF I TOOK it's soul (OS x Lion) out of the body (MacBook Pro Laptop)
this is frustrating because when I did the INTERNET RECOVERY, When I install OS x Lion, the Flash Drive only show up as an option as opposed to the HDD.
I cannot format the hard-drive in DISK UTILITY because it's grayed out. This is just frustating. I never had problems with PC Windows OS recovery but this (Mac OS). -
I have a PowerMac G4 running ProTools that no longer boots up. All I get is a file folder on the screen with a flashing question mark in it. Ran the Utility disk and all systems passed. Any ideas?
You need to use the computer's install disks to repair the hard drive or install a new OS.
(58033) -
My MBP (mid 09)/ folder with a flashing question mark.
My MBP (mid 09) is showing a folder with a flashing question mark. I tried the usual things like PRAM Reset and booting with a external drive. I also changed the hard drive and could use it as a external drive on an other Mac - so this seems to work. Another drive could not be used too. The Apple Hardware Test does not work - my Superdrive is broken. Any ideas?
https://discussions.apple.com/docs/DOC-3046
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents -
At startup I get grey screen and a folder with a flashing question mark. How do I reset my MacBook Pro to the manufacture defaults?
Click here and follow the instructions. If the computer originally shipped with Mac OS X 10.6.8 or earlier, when you reach step 5, insert its original disk, restart with the C key held down, use the Disk Utility to erase the internal drive, and install a fresh OS.
(113954) -
File with flashing question mark on startup?
So my MacBook Air just recently started this, with the white screen and grey box with a flashing question mark in it upon starting it up. Safe Boot did nothing, the question mark file continued to appear.
Holding down the Alt button seems to be the only thing that has yeilded any other response. When I hold the Alt button down on startup, it asks me to connect to a wireless internet (which I have). After connecting, it goes into Internet Recovery, where it shows a rotating globe and loads up, usually taking a couple of minutes.
Then I get the white page with the apple logo, and a loading circle.
After that, I get the grey page with Mac OS X Utilities.
From here, I have no idea what to do. My computer was only recently returned to me after a login error, where all my files has been removed and deleted, so it was at Factory settings. Since then, I haven't had enough things on my compter to use Time Machine Backup or anything like that. so I have no backup sources for it to restore from.
I have been able to get onto the internet, but only in a small box on top of the grey background.
I tried to reinstall Mac OS X Lion from here, but when I agree to the terms and conditions, it gives me no disk to install it too, so therefore I cannot continue ahead with the installation.
As for Disk Utility, when I click on the left hand side Mac OS X Base System, there is nothing under First Aid that is highlighted for me to click (show details is also checked)
Nothing under Erase is highlighted for me to click on either.
In the Restore selection, The source (Mac OS X Base System) has Image highlighted beside it. I can click onto that, but from there I have no clue what to do.
This about the sum of all the options my computer is giving me at the moment.
I have no speakers or cords that hook up to my computer (seeing how its a MacBook Air)
As far as I am aware, I have no disks or CDs or external drives that have any programme to help me restore it. I also am not entirely certain what my current systems were, with how up to date everything was, before this happened, but I assume they were all the latest seeing how it was only just fixed a month ago.
If there are any suggestions, your help would be great.
If my files can be saved, that is awesome. But if they have to be cleared, I am not at all phazed by doing that either.If Disk Utility left panel shows only "Mac OS X Base System", it would seem that it is not detecting your main drive at all.
I would take the system into an Apple Store for diagnosis. -
I've had this problem for a while and I thought it went away. I've looked at all of the other discussions and tried what they suggest, nothing. I preferably don't want to erase everything on here. Is there a way to fix it without having to do that? I also noticed that other people have the screen when they first boot their computer. Mine are in the middle of a college essay or browsing online. I would really like to fix this issue. I haven't even had my iMac for a year yet. Any suggestions?
Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by one or more of these:
a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
b. Boot drive's directory has been corrupted - Repair with Disk Utility.
c. Critical system files are damaged or deleted - Reinstall OS X.
d. The disk drive is physically non-functional - Replace the hard drive.
Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
Following an automatic update, the machine wouldn't boot. Screen came on (shows white) - then either showed a 'No-Entry' Sign and a spinning cog, or a folder with a qusetion mark. I tried to start the machine in different modes ( eg. holding shift after the tone ) but nothing worked. after leaving the machine alone for 1 hour. It worked perfectly again. I did a 'verify disk' check which found no problems. 2 hours later it then froze ( In - Photoshop). Could not force quit, so shut down, and have not been able to boot again since (white lit screen - flashing folder with question mark) . I have also taken the hard drive out and checked the connections which seem fine. Any suggestions? - Is the Hard Drive dead. : other info : It was also running parallels 8, with Windows 7. at the time of the update....
This article may help: A flashing question mark appears when you start your Mac.
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Folder with face and flashing question mark, what to do when this happens?
I'm sure this has been asked a million times, please help, my brother has a ibook G4, OSX 10.3.9, about 3 years old and now when he turns on the ibook it has a folder with a face in it and a flashing question mark. Do you just leave it and it will sort it self out or is there something to do to make it go away? Any help will be appreciated. Thanks
I have replaced a 40 G harddrive with a seagate 160 G drive. When I try to start it it only comes up with the flashing question mark. I have tried to boot off the install CD, but it only flashes the question mark. This is my daughters computer and she really needs it to work for school.
I have tried to "restore" using my new Mac Book and the old 40 G drive in an external USB case. But still is no good. I have used DiskWarrior and the drive will boot.
This is an ibook G4 running 10.4.2 -
I have replaced my ibook hard drive but when I start up I get a folder with a flashing question mark. I have tried installing the OSX disk using the "C" key but can't get any further than the flashing "?." What do I do? What is the problem?
Which iBook do you have?
http://support.apple.com/kb/HT1772?viewlocale=en_US
Which version of the OS is installed, and which version are you trying to install?
You could try starting up with Startup Manager and see if it will allow you to select the OS X install disc as the startup disk. If so, maybe you can proceed from there. I would recommend repairing the hard drive first since you are evidently having a bit of a problem with it. -
Hard disk in mums macbook failed, bought a new one, used sata adapter cable to format it for mac first. Connected it and have tried starting it with every possible key combination and I either get flashing question mark folder or a cursor. A disk is stuck in it so I can't boot from OSX, and yes I have tried every option of starting to try and eject disk but none work. HELP ME!
Five ways to eject a stuck CD or DVD from the optical drive
Ejecting the stuck disc can usually be done in one of the following ways:
1. Restart the computer and after the chime press and hold down the
left mouse button until the disc ejects.
2. Press the Eject button on your keyboard.
3. Click on the Eject button in the menubar.
4. Press COMMAND-E.
5. If none of the above work try this: Open the Terminal application in
your Utilities folder. At the prompt enter or paste the following:
/usr/bin/drutil eject
If this fails then try this:
Boot the computer into Single-user Mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.
If you have a 2010 MBP or later, then you can use Internet Recovery. Start by rebooting the computer. At the chime press and hold down the COMMAND-OPTION-R keys until a Globe appears in the upper part of the screen. This process can take upwards of 15 minutes to get connected to the Apple network servers. You should eventually see the utility screen of the Recovery HD. You may now go about the process to install Mountain Lion:
Install Lion/Mountain Lion on a New HDD/SDD
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your external hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
Macbook has the folder with flashing question mark
Yesterday as I was watching Netflix my Mac froze. I was skipping around an episode and then started opening a folder to do something else while it loaded and then it just froze. I thought maybe I was clicking on too many things at once or whatever and it got screwed up a bit so I closed it for a minute or two. When I opened it back up it had a (light) blue screen that wouldn't go away so I shut it down with the power button. Then when I turned it back it just had a white/gray screen for like a minute before the folder with the flashing question marked appeared.
I've googled possible solutions but nothing seems to work. It won't boot up in safemode. One answer suggested trying to do comm-opt-P-R (can't remember what that was trying to do) and that didn't work. The screen would just go black and then start up over and over. When I just press the opt-key it takes me straight to Internet recovery. However, none of the options available work. I don't have the TimeMachine thing, I don't have a disk to reload the Lion software, and there's nothing to click on at all in the disk utility. All that's available in that is a disk0 and the Mac OS X Base System and I can't click on First Aid/Erase/Partition/Restore. I've opened up the startup disk and there's nothing that shows up.
Is there something else I can try at home or should I just go ahead to the apple store? My Mac is under a year old still, but I spilled soda on it back in like October and had to get all the parts replaced so I don't know if that would do anything to the warranty....And if something does have to get replaced will I lose all my stuff? It was bad enough losing four months worth of data, I don't want to lose seven.
Thanks for any help.As long as the parts were replaced by someone authorized to do the repairs, you should still be fine. This error indicates that they computer isn't able to find a disk to boot to.
The "disk" to reload Lion is that internet recovery (also can be launched from command + r).
Seeing as how you don't have the startupdisk in Disk Utility, I would recommend getting it into a store to see why that drive isn't detected. It could be something as simple as a loose SATA cable, or as catastrophic as complete hard drive failure. While you're at the store, I'd look into investing in an external drive to start running Time Machine...
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