Flashing screen & beach ball Aperture crash
I have had a weird crash several times in the last few months using Aperture 3. It involves the screen flickering and the beach ball appearing and my entire system becoming unresponsive, however I can still move the mouse. The only way out of this is a hard reboot.
Here's a video to show you what it looks like: http://yfrog.com/ndimg0693z
While there have been a few other reports of flickering screens or beachballs on this forum, I haven't seen one that looks like this with both happening at once while the system becomes unresponsive except for mouse movement.
Does anybody have any idea what this could be? Could it be a faulty graphics card?
I looked into my Kernel log and found this series of lines repeating in an infinite loop during the crash (I confirmed it was the time of the video) and repeating infinitely until I rebooted.
+Oct 3 08:40:47 Jaxs-MacBook kernel[0]: Parse Error+
+Oct 3 08:40:47 Jaxs-MacBook kernel[0]: 00000069+
+Oct 3 08:40:47 Jaxs-MacBook kernel[0]: NVRM-RC: 0 4e565f504649464f5f494e54525f303a307831303030+
+Oct 3 08:40:47 Jaxs-MacBook kernel[0]: NVRM-RC: 0 4e565f504649464f5f4341434845315f444d415f53544154453a307838303030+
+Oct 3 08:40:47 Jaxs-MacBook kernel[0]: NVRM-RC: 1 343332630a+
+Oct 3 08:40:47 Jaxs-MacBook kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x6 = Fifo: Parse Error+
+Oct 3 08:40:47 Jaxs-MacBook kernel[0]: 00000069+
Any ideas?
Glad to know I'm not the only one. I haven't found any solution yet but hopefully I will eventually figure it out. The kernel log I posted is going to help sort this out...
I wonder if it is a hardware or software issue. The issue might be related to my MacBook's Nvidia card. I am reading up on NVDA(OpenGL): Channel exception errors right now.
To access the log, go to console.app (in the ~/Applications/Utilities folder) and on the left hand sidebar under "/private/var/log" there are several kernel logs. The error for me is in kernel.log.0.bz2 but for you it might be in a different log. I think the various log files are different archives of logs that the system saves. Look for the one with the time and date of yoru crash.
What sort of system are you using?
Similar Messages
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Endless spinning beach ball / system crash report
I am now getting the endless spinning beach ball for about 5 minutes every time I go from one application to another. It's often if I've been in Word or Photoshop, & I go back to Firefox to look at emails; it spins & spins before I can do anything. I also had some sort of a crash yesterday while I was out of the room, so I wasn't doing anything. I came back to find the attached long crash report; it means nothing to me. Is there anyone out there who can interpret this? I had to save it in several screenshots as it was very long (& this isn't even all of it). Thanks.
Banks everywhere seem to try to encourage customers to install it, but in my experience (3 bank accounts) they don't insist.
Unfortunately, as I said earlier, it just doesn't seem to work well for many users of OS X (there are numerous threads on here about it). A couple of years ago I installed it when my bank started pushing it but immediately started having kernel panics. Removing it fixed things immediately.
Occasionally someone from Trusteer has appeared on here offering to help, but generally soon disappear when they start getting flack . -
Crashes, Beach Balls, Green Video
Sorry for the excessive use of the word beach ball
I've been working on a project for a few weeks now. The problem started off when i tried to import a 1 minute clip, and Final Cut sayed it was 4 hours long, and only showed one frame of the footage, if i tried to delete it, it would beach ball, and crash, so I deleted the footage from my HDD. Now when i tried to add some footage to my timeline, the footage is mostly a green screen with some actual footage in between. Viewing the footage by themselves also appear green, and extremely choppy (in the area right next to the event library). If i render the video they are still green. I cant play the footage with the render bar over them or it beachballs. Work has come to a crawl with beach balls. I opened up iMovie and imported the footage to find it working flawlessly. So i guess there is a problem when i import the footage?
Maybe there is a way to open my project in i'movie, and add the footage there, then bring it back to Final cut
My footage is 720p 30fps. The footage im having problems are 14000kbs 720p 720pNow i am no longer able to edit in Final Cut X, the beachball literally wont let me do anything, it goes away, but if i click anything it re-appears. Final cut is using 60 threads, .6% cpu, and 390mb of ram. I think the render bar on my video is decreasing, but not 100% sure of that over the last few hours
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My MacBook is very slow and constantly has the spinning beach ball of death!!!
In the last couple if weeks my MacBook has suddenly slowed down a LOT. Sometimes it takes ages for it to boot up when I turn it on and at other times not as long. Then once I log in, as soon as I click on something, the spinning beach ball appears and won't go away so I have to force it to restart.
It runs a little bit faster in safe mode and if I log in as a guest user, but it's still relatively slow.
So far I have tried the following:
- starting in safe mode
- resetting PRAM
- turning off then pressing ctrl, option, left shift and the power button for 10 seconds then turn it back on
- repairing disk permissions
I've been told that it might be best to reformat my mac, but in order to do this I need to back up. I bought a Seagate Back Up Plus 1TB and tried to use time machine. After a while a message popped up saying "Time Machine Error. Unable to complete backup. An error occurred while creating the backup folder.". There is something on my hard drive, but I cant tell if my mac has fully backed up or not.
Any suggestions?How large is your HD and how much space do you have left?
Check out the following & do the necessary:
User Tip: Why is my computer slow?
What to do when your computer is too slow
Speeding up your Mac
===========
Troubleshoot the spinning beach ball/freezing & crashing
Troubleshoot the spinning beach ball
Apple OSX and Time Machine Tips (Leopard - ML
Mac Basics: Time Machine
OS X Mountain Lion: Alternatives for backing up your Mac
User Tip: Most commonly used backup methods
Emergency backups you didn't know you had! -
Spinning beach ball on yosemite
iMac gets spinning beach ball every so often. I must wait for about 5 minutes to get back control. HD only half full. Plenty of RAM. Activity monitor doesn't show high usage of CPU or RAM when beach ball spins. Please help.
HD only half full. Plenty of RAM.
How large is your HD and how much space do you have left?
How much RAM do you have?
Which model iMac are you using?
Check out: Troubleshoot the spinning beach ball/freezing & crashing
Troubleshoot the spinning beach ball -
Spinning beach ball on desktop of macbook pro of 2013 is not stopping
After downloading a .pdf file from the internet on the desktop, when I wanted to see the name of file, I am encountered with a spinning beach ball which is not stopping. It occured once more in this week. And immediate after 3 months of purchase of the MacBook Pro it appeared for the first time, which compelled me to reinstall OS X 10.9.1 and then, be updated.
Why?
I shall appreciate if anyone can help me out of this recurring problem of Spinning Beach Ball.Check out: Troubleshoot the spinning beach ball/freezing & crashing
Troubleshoot the spinning beach ball
Have you read for possible solutions over in the "More Like This" thread over here?----------------------->
=================
If you are still under warranty and/or have AppleCare, call them. Let them deal w/it.
OOW: Take your Mac to your local Apple Store or an AASP. Diagnostic testing is FREE! -
Since loading Lion, I've experienced much more instability than Snow Leopard. In particular, Mail crashes with regularity, full-screen apps seem to run slower and show the beach ball more often for longer, etc. I love the features, but I'm disappointed with the performance. Any help coming from Apple? I've been sending them so many reports after crashes, that their file must be full!
Summoning max. courage, I did what you advised. Here is the result. What does this tell you? My Lion 7.2 (mid 2011 iMac) has several annoying glitches (which I have so far tolerated through gritted teeth) but none that have actually stopped me working.
BTW, I see several items involving CleanMyMac which I did not know I had. It is generally villified as a trouble-maker. Spotlight can't find an app. or a utility of that name. How can I get rid of what's there please? Just delete?
Last login: Thu Nov 3 20:55:11 on console
Steve-Kirkbys-iMac:~ stevekirkby$ kextstat -kl | awk ' !/apple/ { print $6 $7 } '
com.AmbrosiaSW.AudioSupport(4.0)
Steve-Kirkbys-iMac:~ stevekirkby$ sudo launchctl list | sed 1d | awk ' !/0x|apple|com\.vix|edu\.|org\./ { print $3 } '
Password:
com.openssh.sshd
com.stclairsoft.DefaultFolderXAgent
com.microsoft.office.licensing.helper
com.bombich.ccc.scheduledtask.067493DB-2728-4DF3-87D8-092EF69086E8
com.bombich.ccc
com.adobe.SwitchBoard
Steve-Kirkbys-iMac:~ stevekirkby$ launchctl list | sed 1d | awk ' !/0x|apple|edu\.|org\./ { print $3 } '
com.sony.PMBPortable.AutoRun
uk.co.markallan.clamxav.freshclam
com.veoh.webplayer.startup
com.macpaw.CleanMyMac.volumeWatcher
com.macpaw.CleanMyMac.trashSizeWatcher
com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae
com.adobe.AAM.Scheduler-1.0
Steve-Kirkbys-iMac:~ stevekirkby$ ls -1A {,/}Library/{Ad,Compon,Ex,Fram,In,La,Mail/Bu,P*P,Priv,Qu,Scripti,Sta}* 2> /dev/null
/Library/Components:
/Library/Extensions:
/Library/Frameworks:
AEProfiling.framework
AERegistration.framework
ApplicationEnhancer.framework
AudioMixEngine.framework
FxPlug.framework
NyxAudioAnalysis.framework
PluginManager.framework
ProFX.framework
ProMetadataSupport.framework
TSLicense.framework
iLifeFaceRecognition.framework
iLifeKit.framework
iLifePageLayout.framework
iLifeSQLAccess.framework
iLifeSlideshow.framework
/Library/Input Methods:
/Library/Internet Plug-Ins:
AdobePDFViewer.plugin
EPPEX Plugin.plugin
Flash Player.plugin
Flip4Mac WMV Plugin.plugin
JavaAppletPlugin.plugin
Quartz Composer.webplugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
SharePointWebKitPlugin.webplugin
Silverlight.plugin
flashplayer.xpt
iPhotoPhotocast.plugin
nsIQTScriptablePlugin.xpt
/Library/LaunchAgents:
com.adobe.AAM.Updater-1.0.plist
com.sony.PMBPortable.AutoRun.plist
/Library/LaunchDaemons:
com.adobe.SwitchBoard.plist
com.apple.remotepairtool.plist
com.bombich.ccc.plist
com.bombich.ccc.scheduledtask.067493DB-2728-4DF3-87D8-092EF69086E8.plist
com.microsoft.office.licensing.helper.plist
com.stclairsoft.DefaultFolderXAgent.plist
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Application Enhancer.prefPane
Default Folder X.prefPane
DejaVu.prefPane
Flash Player.prefPane
Flip4Mac WMV.prefPane
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com.bombich.ccc
com.microsoft.office.licensing.helper
com.stclairsoft.DefaultFolderXAgent
/Library/QuickLook:
iWork.qlgenerator
/Library/QuickTime:
AppleIntermediateCodec.component
AppleMPEG2Codec.component
DesktopVideoOut.component
DivX 6 Decoder.component
FCP Uncompressed 422.component
Flip4Mac WMV Advanced.component
Flip4Mac WMV Export.component
Flip4Mac WMV Import.component
LiveType.component
/Library/ScriptingAdditions:
.DS_Store
Adobe Unit Types.osax
Default Folder X Addition.osax
/Library/StartupItems:
Library/Address Book Plug-Ins:
Library/Frameworks:
EWSMac.framework
Library/Input Methods:
.localized
Library/Internet Plug-Ins:
Library/LaunchAgents:
com.adobe.AAM.Updater-1.0.plist
com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
com.macpaw.CleanMyMac.trashSizeWatcher.plist
com.macpaw.CleanMyMac.volumeWatcher.plist
com.veoh.webplayer.startup.plist
uk.co.markallan.clamxav.freshclam.plist
Library/PreferencePanes:
.DS_Store
Perian.prefPane
WindowShade X.prefPane
Library/QuickTime:
AC3MovieImport.component
Perian.component
Library/ScriptingAdditions:
Steve-Kirkbys-iMac:~ stevekirkby$ -
just ran a recent update for my macbook pro/mid 2010, and the computer just woke up with a plain blue screen & spinning beach ball - I had to do a hard shut down.
I am also having the problem of having my screen going black for a couple of seconds, I read up on it in Support. But I was wondering if there is something else going on.
Any ideas?
thanksHmm sounds like a bad update, follow the links here
cheat sheet has a link to blue screen issues
do a data recovery first
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents -
The LaCie is connected via DVI to thunderbolt adapter. It had been working, and then when I switched off the computer and restarted several days later, I see the signon screen flash quickly, followed by nothing, followed by the signon screen and spinning beach ball and it simply freezes. Any thoughts?
When you have kernel panics, the pertinent information is in the panic report.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway. -
Beach Ball of Death, Dark Gray Screen after Clean OS ReInstall- Please Help
My 13" MBP is less than two months old.
I read online somewhere that a company that buys large quantities of Macs has a strategy for combating the industry standard 5% hard drive failure in new notebooks. It said something along the lines of performing a clean install / reformat of OS X was a good idea to see if any problems arise- then the HD would likely have problems in the near future, etc...
Being the nerd that I am I performed a clean install on my MBP. I had just performed one the day before on my other Mac (which worked perfectly).
First of all, my MBP took roughly 15 minutes to boot from the disk (to begin the reinstall). Actually one time I gave it over 20 minutes and it never did load. Once I finally got to the Language select screen it froze, clicking the continue arrow did nothing and I couldn't even choose another language. So I shut down and tried again. The DVD doesn't look scratched. Is my drive less than stellar?
This time, it worked, albeit, it took much longer to install than my lesser powered Mac Mini. OS X notified me that the installation was successful and that it now simply needed to restart. Upon restart I was greeted with a dark gray screen and mouse cursor spinning beach ball (that responded to trackpad).
Shut down, turned it back on- same thing. Tried a bunch more times, no luck.
Called Apple Care and after a few questions / tips we concluded that it needed to be sent in, the associate imagined it was a HD problem.
I took my MBP to a local authorized service provider and they took it, and called me back in a few hours. I asked what they did to fix it, and they skillfully dodged the question. They said it should be good now, that it passed all hardware tests, but to let them know if it happened again.
Since then it's been running okay. As a nerd it's a bit bothersome to know that I can't perform a clean install when I see fit- and that if I did, I'd have to take it into Apple Care again in the future, and once Apple Care runs out than a clean install just isn't an option.
It boots up just as fast, but when it gets passed the white screen with the Apple logo... when the desktop is loading I noticed that it stays at the flash of the solid blue desktop a bit longer than usual (the second before it loads your desktop bg image). It also seems that fully loading all of the top right menu bar items takes a bit longer than before.
Also, not sure if the hard drive's sudden motion sensor is going haywire. But randomly, the hard drive will make a singular faint "thud / click" noise. Very faint. But it's not your usual "reading data from the HD" hard drive thrashing noise you hear when you open an app / file. It's a single, more sudden noise, but like I said it is fairly quiet- I hear it when I have literally nothing running except this Safari window. This is something I didn't notice the first few weeks with the MBP.
Also in system profiler, the battery's condition was never good, but only "Normal." I did calibrate my battery one of the first days I had it.
Here's some coconutBattery info:
Current Battery Capacity: 5588 mAh
Original Battery Capacity: 5770 mAh
Which is 96%.
Load cycles: 10
Anyways, curious if anyone has any ideas about my inability to perform a clean install and successfully boot up? I don't see any reason why it should have taken THAT long to boot from the disk, frozen in several random spots throughout, and then not be able to boot up.
The HD noises aren't a huge deal just a bit concerning, and admittedly the battery info is just nerdy paranoia. Just curious what's going on with my MBP. Is there anything I can do, or should read?Hi simplecoder13,
I perform a similar process on all the HDs that I buy, only I take it a step further. I'll run a single pass erase on drives under 500GB and a seven pass erase on drives larger than 500GB and ones that are deemed "mission critical." Here's an interest metric, though.
Since 01/01/10 on laptop drives (Seagate, Western Digital, Hitachi)
+HDs purchases - 461+
+Drives > 500GB - 119+
+Drives < 500GB - 342+
+Drives that fail zero test - 13+
+Drives that pass zero test, fail within 30 days - 2+
+Drives that pass zero test, fail within 60 days - 0+
+Drives that pass zero test, fail within 90 days - 3+
+Drives that pass zero test, fail within 180 days - 4+
+Total drive failures within 6 months - 22 (4.77%) ~ 5%+
I don't have a manufacturer break down, I suppose I should start logging that more closely. Anyway...
I have a new MacBook Pro (13" @ 2.4GHz) and booting off the installation disc, from selecting the installer disc via the boot manager to the language selection screen is ~ 6 mins and 44 seconds. I use that as an average, I did it over 10 restarts but it was a pretty fair assessment. The fact that the installer is freezing is definitely cause for alarm, that's not normal or to be expected. Process of elimination would tell me the following:
1.) The disc is bad
2.) The optical drive is bad
My understanding of the installer is the HD isn't initially accessed during the installer until you choose an install location (at which point it's mount point is verified).
Regarding the battery, your full charge capacity is going to bounce around the first couple of months, usually anywhere from 250-400 mAh. I noticed sporadic reporting until I reached the 50 cycle mark (or around 6 months based on usage). That being said, I don't see any problems or cause for alarm with the information you've reported. -
Premiere Pro CC (2014 version) crashes (beach ball) when trying open certain large Projects
Hi,
I'm currently editing for a TV channel using the latest version of Premiere Pro CC and certain projects (it seems to be with ones with a lot of footage) crash when I open it. Basically, it doesn't even load all the footage up, one that crashed just now said it had around 140 files left to load, but the beach ball arrives and I sat there waiting for half an hour and nothing happen, apart from the beach ball spinning.
Now, we're on an high spec iMac 3.5Ghz i, 32GB ram, 512gb Flash Storage, 4GB Geforce Graphics card, so I don't think the issue can be the mac, unless the macs faulty, but seems to work fine, when I create new projects etc.
Also, their workflow uses USB 3.0 drives, could this be the bottle-neck making them crash? That being said I've edited lots off my USB 3.0 drive at home and my desktop is a lot weaker then this iMac.
Any ideas what the issue may be?
Thank you,
MattHi Matt,
Please mention the exact version of Premiere Pro. Assuming you are using 2014 version, please try some steps mentioned below.
1. Clean the media cache files by navigating to /Users/User Name/Library/Application Support/Adobe/Common
2. Check the version of the drivers of your NVidia card. So, go to Apple Menu>System Preferences and check if you have a CUDA Preference pane if it is not there then go to the below link and update the Card to latest drivers.
CUDA Drivers for MAC Archive | NVIDIA
3. Also, please mention if you have any third party plugins used in the project. If yes, then try to update those Plugins or copy and paste those plugins to some other location and Trash them from MediaCore of Premiere Pro. The location of third party plugins is mentioned below.
Startup Drive or MAC HD /Library/Application Support/Adobe/Common/Plug-ins/7.0
Hope it helps.
Regards,
Vinay -
Beach ball on startup, screen freezes, hangs
I have been experiencing problems with my iMac, and they have escalated to the point that I can no longer startup my computer without getting the spinning "beach ball" which just hangs there, making the computer unusable.
Prior to this, I would occasionally experience slowness, screen freezes when the mouse moves (see screen shot), and crashes, but other times it worked perfectly.
I'd appreciate any help or advice.Thanks for the information, I tried both of the solutions you offered.
I was able to repair the hard drive and permissions without any errors.
In safe start mode makes my computer behave properly -- no issues at all and the speed is great. I checked the Login items and turned all off. (Nothing seemed to be out of the ordinary -- iTunes helper, iOmega HD, and a fan speed control item*)
When I restart after being in safe mode, the startup screen is white for a while, then goes to this new screen which I haven't seen before (greenish yellow w/ pixelated blocks across the bottom. (see screen) and hangs there. (No login screen.)
* This iMac is the one that has a problem overheating. The fan controller isn't a new addition. -
Colorful Lines, Artifacts, Freezing...Flashing Screen...Crash!!
I was running OS 10.5.8 on my 2.66 Ghz Dual Core MacPro 1,1 when I noticed that Photoshop (CS3) froze. I thought it was a regular system freeze so I tried to force quit but then I noticed my entire system was hung up with some lines across my screen.
I then powered down using the power button on the tower. When I powered up, I was greeted with a bunch of distorted lines and flickering. The mouse stopped moving and up came the spinning candy ball. I powered down again and turned it back on only to be greeted by a flashing screen.
After doing this a few more times, the system finally came back up but it was short lived. after a few minutes I would get freeze ups here and there, see an odd line, some artifacts and then thats it, hung up.
I used a few more successful startups to copy all my essential projects and files to another hard drive all the time expecting the system to crash, which it eventually did again and again.
I put in my Leopard disk and erased the hard drive (I even had trouble formatting the drive) and re installed the software. Rebooted it ran fine for a few hours then started acting up after I fully updated the system via software update.
I rebooted again minus software update and still had the weird lines, artifacts, etc. I upgraded to Snow Leopard and got all the updates and still I am experiencing the issue. After each reboot everything seemed fine but then failed again after a few hours even minutes.
I even purchased a new internal HD and it still happened. So I know its not my HD. Could it be my motherboard or could a faulty video card really do all this? I currently have the NVIDIA GeForce 7300 GT installed.
I went as far as formatting the HD and installing OS 10.4 and it still happened.
I have lost many days and countless hours trying to figure this out. Please help!Most likely it is a hardware failure issue. It is very hard to find anyone selling Apple compatible video cards locally, so you will usually have to buy online. I ordered on a Tuesday and had it Friday. One option is to attempt to "flash" a Windows version of an ATI or Nvidia card, but you really need to do your homework if you are going to attempt this. I suggest getting the actual Apple version of these cards. Not only that, the 5770 is pretty decently priced (at least it is here in the US).
If you use Bootcamp, a regular Windows card in the first slot would also work, but only if booting into Windows. If you attempt to boot into OSX, the system will freeze during the boot process.
The Apple cards only seem to last about 3 years, maybe a little more and many had heat-related issues from the start. If yours lasted this long, consider yourself pretty fortunate. Good luck. Let us know how this works out for you. -
IMac (early 2008) crashing/freezing/beach ball appearing too often
Hi - I'm new to the support community but am in need of advice/help for my iMac that is crashing with blue and/or white screens or freezing with unresponsive mouse/keyboard and a spinning beach ball.
It's been doing this for about 6 months, and 4 months ago I sent it to an Authorised Apple repair centre. They upgraded the HDD to 1Tb as disk space was just about used up and beefed the emory up from 4Gb to 6Gb. However, within the week, it was doing it again - and the repair centre dont want to help anymore (seperate issue) - hence the plea for help as, no suprise, its frustrasting me beyond belief - I'm now almost at the point of giving up the mac way of life
The iMac is a 24" Early 2008 machine (2.8 Ghz Intel Core 2 Duo) running Mavericks at 10.9.1 (albeit the issues were there last summer before the upgrade). The machine wont run a hardware test with holding down the D or Alt D on boot up - it used to do this fine before the Mavericks upgrade
Appreciate anyone's steer/advice - my technical knowledge is quite low (hence going for the mac in the first place)
Ta in advance to any repliesThis procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem.
If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running a program at the instance of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.
Here's a summary of what you need to do: Copy a line of text from this web page into the window of another application. Wait about a minute. Then paste some other text, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in your browser, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
clear; shopt -s extglob; Fb='%s\n\t(%s)\n'; Fm='\n%s:\n\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; R () { o=; [[ r -eq 0 ]]; }; Pm () { [[ "$o" ]] && o=`sed 's/^ */ /' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pc () { o=`egrep -v '^[[:blank:]]*($|#)' "$2"`; Pm "$1"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o="${o##+( )}"; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; id | grep -qw '80(admin)'; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; system_profiler SPSoftwareDataType | sed '8!d;s/^ *//'; o=`system_profiler SPDiagnosticsDataType | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; o=`pmset -g therm | sed 's/^.*CP/CP/'`; egrep -q 'No th|pms' <<< "$o" && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; grep -q '= [^GO]' <<< "$o" || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; d=(/ ""); D=(System User); for i in 0 1; do o=`cd ${d[$i]}L*/L*/Dia* && ls !(*.diag) | tail | awk -F_ '{$NF=a[split($NF,a,".")]; print}'`; Pm "${D[$i]} diagnostics"; done; o=`syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|n Cause: -|NVDA\(|pagin|SATA W|ssert|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""; print}'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); o=${s[2]}%; Ps "CPU usage by process \"$s\" with UID ${s[1]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); s[2]=${s[2]%[+-]}; o=$((s[2]>=25000?s[2]:0)); Ps "Mach ports used by process \"$s\" with UID ${s[1]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'`; Pm "Extrinsic system jobs"; o=`launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; for d in {/,}L*/{La,Priv,Sta}*; do o=`ls -A "$d" | egrep -v '^(\.DS_Store$|com\.apple\.)'`; Pm "$d"; done; o=`find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print`; Pm "Unsigned shared libraries"; o=`launchctl getenv DYLD_INSERT_LIBRARIES`; Pm "Inserted libraries"; o=`find {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; Ps "DNS"; R && o=`sudo profiles -P | grep :`; Pm "Profiles"; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(grep -v 'host *$' /etc/hosts); Pc "User launchd" ~/.launchd; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`system_profiler SPFontsDataType | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist ! -exec sh -c 'plutil -s "$1" >&-' {} {} \; -print`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} files"; done; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important.
If you're not logged in as an administrator, you won't be prompted for your password. The test will still run. It just won't do anything that requires administrator rights.
The test may take up to a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. There is no indication of progress until it's done. Wait for the line "[Process completed]" to appear in the Terminal window. If you don't see that line within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.
When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
When you post the results, you might see the message, "You have included content in your post that is not permitted." That's because the forum software falsely identifies something in the post as a violation of the terms of use. If that happens, please post the results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of Apple Support Communities ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
I Mac freeze: When powered on all I get is a blank white screen with the apple logo. No "beach ball" nothing more. Tried all the usual restarts. Help?
Tried all the usual restarts. Help?
Care to share?
Please detail ALL you have done so far in the way of troubleshooting? Need this info to avoid the been there done that scenarios.
===========
Your profile is a complete blank!!!!
When posting in Apple Communties/Forums/Message Boards.......It would help us to know which Mac model you have, which OS & version you're using, how much RAM, etc. You can have this info displayed on the bottom of every post by completing your system profile and filling in the information asked for.
CLICKY CLICK-----> Help us to help you on these forums
***This will help in providing you with the proper and/or correct solutions.***
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