FlashPlayer9 help needed.

Question

Hello, I am having issues after installing FlashPlayer9. My
son plays a game called "UBFunkeys" on his computer. One day when
he clicked the shortcut on his desktop to access the game a message
came up telling him that he needed to download and install Adobe
FlashPlayer 9 before he could continue. I successfully downloaded
and installed it on both browsers we use on the computer, Firefox
and Internet Explorer. When we try to access the game by clicking
on the shortcut, we still get the same message even though I did as
instructed. When you click on the message, you are then taken to
the Adobe download page. Did I do something wrong during the
download/install? I'd really like to get this resolved asap as my
son is disabled and his favorite thing is his computer and this
game. He is having a real hard time understanding why it won't work
and I am frustrated at trying to resolve it as well. I tried the
support at UBFunkeys and they told me that Adobewould have to solve
this as it is a different program than Funkeys. I also noticed that
I am not the only one experiencing this problems I saw a thread in
the Funkeys forum describing the same issue. Any help would be
greatly appreciated. Thank you.

Answer 1

quote:
Originally posted by:
praglen
I've tried everything - uninstall, reinstall, Active X, etc.
I have two browsers - IE and Firefox. IE plays every video, no
problem when I installed Flash Player. But not with Firefox. After
downloading the player, when I click install, I get the following
screen:
Adobe Flash Player Plug-in Setup "The following applications
need to be closed before the Adobe Flash Player can be installed"
Under that is the word Forefox. If I close it, how can I get to the
Internet to download and install it? Puzzled and confused, not to
mention frustrated. What am I doing wrong?
I don't know if this is any help, but I was instructed by
Radica Tech Support, makers of my son's online game that required
Flash Player, to download, install, and run the Flash Player
program in my Internet Explorer browser only. She said that it is
easier to do in IE than Firefox and that's why they recommend it to
people who call. I guess there is more complicated steps doing
through Firefox. I've noticed when my kids play online games they
have to do the majority of them on the IE browser as they don't
work on Firefox. That's too bad because i like Firefox better and
that's what I use when I'm online 99% of the time. Too bad the
developers at Mozilla can't make Firefox able to do the same thing
as IE in regards to games and other things like downloading and
installing programs like Flash player among others.