Flawed Support Offerings - Crystal Reports

Finding information on your web site is extremely cumbersome and awkward. I'm looking for solutions to ClickOnce deployment of Crystal Reports 2008. Searching forums gives me lots more questions, few answers. This kind of problem should be in a technical note or FAQ somewhere, where is it? or why not?
Downloaded files all seem to be corrupted (regardless of what browser you use.) example ClickOnce Fix 1.6 and 1.7
If you actually get a non-corrupt file, there are no instructions contained within on what to do with it.
Crystal Reports contains an auto-update feature. But it doesn't seem to work!
Were can I find useful information on ClickOnce deployment of Crystal Reports 2008 SP1 within a Visual Studio 2008 application? Where are valid non-corrupt files? Where should these files be placed? Should deployument files be "download from the vendor" or downloaded from the deployment directory?
Edited by: Shane Brodie on Sep 4, 2009 6:35 PM

Hi Shane,
For your download problems try using a download manager, it may be that it was interupted and caused a byte to get altered.
Could also be the site has problems, try again.
With the changes to the support sites those links in CR Designer simply re-direct to the way SAP supports downloads. They are still there, just a different way to get them.
As for documentation you will find it under the BusinessObjects tab above and the Articles. We now separate the file from the info. Just select the Product and version and you'll find all the info you are looking for. Do not use IE 8, it's a known issue with this version.
Thank you for your feedback. I'll pass it onto those who manage the site.
Don

Similar Messages

Windows 7, 64 bit support to Crystal Reports XI R2 SP5

Will the Windows 7, 64 bit support to Crystal Reports XI R2 SP5 be added?
Moving to CR 12 is the only solutions?
What are the options?
regards,
Srini

Hi Srini,
No, XI R2 is getting close to legacy mode so no new OS platforms will be added unless some large Partner requests it. Cr 12 is the only option, R2 will likely anyways. It wont be officially supported but it should work.
Thank you
Don

Multi language support by crystal reports..

Hi Experts,
Please throw some info or links about multi language support by Crystal Reports. How many languages it supports at present and what are they?
Should we create indivitual universes for every language which are required? if yes, is there any shortcut for the same.
Need to know about single sign on faclity also.
Please help.
Regards
BaaRaa.

Just check these links. Hope it might help you.
http://www.sdn.sap.com/irj/boc/index?rid=/library/uuid/e0dedc7d-89a4-2b10-5385-909205c9b99f
Crystal Report 2008 support the following languages:
u2022 Chinese Simplified
u2022 Chinese Traditional
u2022 Dutch
u2022 English
u2022 French
u2022 German
u2022 Italian
u2022 Japanese
u2022 Korean
u2022 Portuguese (Brazil)
u2022 Spanish
u2022 Swedish

Where is the Tech Support for Crystal Reports

Where is the technical support for Crystal Reports? I have just been through one of the worst technical supports circles in my entire career - this phone# to that phone# and only to be told you cannot talk to a Tech Support person. My dilema for anyone that can help - I am using Crystal Report 2008. I have mapped to a database in MS Access 2002. I copied the database to my desktop and created a test report. I can see the fields in the Field Explorer. I have dragged the fields onto the report and they are visible in Design View. I can see the data in the fields when I browse the fields. In the Preview View I do not see any data what-so-ever. I have not changed any defaults and have not suppressed or hidden information. The $1M question: Why can't I see the data on my report? I never had the problem when I used Crystal Reports v8.

The datasource shows my database. I believe that is what you meant. No data. IT has asked me to ask ? if in the Control Panel DSN if we need some information there. I don't have a clue - I am just a report writer and not an IT person.

VS2010 will support Seagate crystal report 6.0?

Hi All,
This is to inform you that we are currently using the VC++ 6.0 and Seagate Crystal Reports 6.0 in our application and we are successfully upgraded vc++ 6.0 to VS 2010.
but We tried Seagate Crystal report 6.0 to lastest version ,but rewrite application in our side , so we won't possible to rewrite application.
My question is, VS2010 will support Seagate crystal report 6.0?
Thanks & Regards,
Esha Abdullah M
Edited by: Esha Abdullah on Jun 27, 2011 8:41 PM

Hi Esha,
VS supports Managed Code now, using unmanaged C++ code may or may not work. As we've all told you, CR 6 is 12 years old now and it had no concept of Visual Studio 2010 or managed C+. It's still c+ so if you get it working then great, if not there is absolutely nothing we can do for you. There should be no reason it won't work as long as the C++ dependencies included with VS 2010 still supports 1997 VS 5/6 C++ runtime. If those dependencies are not available then Cr likely won't work.
For the last time, upgrade to CR for VS 2010 and move to CR Assemblies, you can still write and use CR in Managed C+, lots of people do, we don't have any samples for you though. Lot's of C# samples which is MS's replacement for unmanaged C+.
http://wiki.sdn.sap.com/wiki/display/BOBJ/CrystalReportsSDKSampleApplications
Bottom line is we can't Confirm if it will work, you are mixing 1998 and 2011 technologies so there is absolutely no guarantee from SAP this will ever work and you will never get one from SAP. You are on your own....
There are so many reasons why it likely won't work to list, OS's, DB clients, Windows Dependencies, SECURITY, to name a few that even if it did work does your Company want to sell and support something that if your users have issues there is no way of ever getting it fixed?
Seriously, It's time to talk to your Product team and catch up with current technologies and Crystal Reports.
Don
Senior Support Engineer
AGS Primary Support
Global Support Center Canada
SAP Canada, Inc.

Fonts supported by crystal reports XI

Post Author: kapsi
CA Forum: General
Does Crystal reports XI support postscript fonts?
Does Crystal Reports XI allow postscript fonts to be exported to PDF? (I know that this was not possible in Crystal Reports 9. Has this been resolved in XI?)
Many thanks in advance...

First check is to ensure the Java JVM can see the font. The Java SDK comes with the JFC demo Font2DTest. Do the fonts show up there?
Note that the Java JRE has a lib/fonts directory, where you can place TrueType fonts that the JRE then would use.
Sincerely,
Ted Ueda

I searsh support for crystal reports for VS 2005

Post Author: wahid
CA Forum: Crystal Reports
Hello;
I learn crystal rports for VS 2005, for do reporting but i can't, can you send me address web for crystal reports and programming code in crystal reports
think you,

Before dishing out good $$ for a phone support, have you posted your query in these forums? Have you used the search box in the top tight corner to see if there is a solution already documented?
Just sayin...
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter

Support for Crystal Report XI runtime on Windows Server 2008 R2

Hi all,
I was wondering if Crystal report XI runtime is supported on Windws Server 2008 R2.
I've found this url http://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e06b8953-a62b-2d10-38b9-ca71f747e2b1?QuickLink=index&overridelayout=true&59511066859035
We are develping with .Net framework 2.0.
Thanks in advance.
Regards.
Roberto.

Hi Roberto,
By 'Crystal report XI runtime' if you mean CR 11.0, then it is not supported with Windws Server 2008 R2.
See the compatibility chart.
http://wiki.scn.sap.com/wiki/pages/viewpage.action?original_fqdn=wiki.sdn.sap.com&pageId=56787567
The link you have referred is for Crystal Reprots for VS 2010 / 2012 / 2013 which is the lates version of CR which provides the SDK.
http://scn.sap.com/docs/DOC-7824
- Bhushan
Senior Engineer
SAP Active Global Support
Follow us on Twitter
Got Enhancement ideas? Try the SAP Idea Place
Getting started and moving ahead with Crystal Reports .NET applications.

DB2 support for Crystal Reports for Enterprise And Unx errors

Hi,
I have a requirement to create a report in CrystalReports for Enterprise 4 sourcing data from Oracle 11 and IBM DB2 V9 databases. My first approach is to create relational connections for both the databases in the BO Repository (using Universe designer) and use them directley in the CR for Enterprise. Here I was able to create the two connections but unable to use the DB2 connnection in the report. I get the below error:
"The Database DB2V9 is not supported".
Is DB2 is a supported database for Crystal reports for Enterprise ??
My second approach is to create a multisource universe using IDT. Here when I try to create the Datafoundation layer, I get to see the tables from the DB2 databasae but When I expand the Oracle connection, I get this error: "conversion from UTF8 to charset failed: encoding not loaded".
Im unable to create a multisource universe at all no matter what connections I use.
Here is some additional info:
SAP BI4.1 SP1
Windows 2008 R2 servers
Oracle 11g
IBM DB2 V9.7
Any suggestions please!
Thanks,
Ravinder

Hi,
First of all I would strongly advice you to only use IDT for your universe development. The old Universe Designer is a legacy tool and should not be used unless you are using products that doesn't support IDT universes.
The issue you are facing for your Oracle connection is likely caused by a missing path variable.
Add "C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64" to the PATH environment variables on the SAP Business Objects Enterprise server.
Restart the SIA
NOTE: Modify the path in case the SAP BusinessObjects Enterprise is installed in different folder.
Hope this helps.
Cheers,
Josh

Mail barcode support in Crystal Reports 2008 - does it really exist?

We are looking to add mail bar codes to our existing reports. The cover letter of the report includes a mailing label and we would like to add a mail bar code underneath it. I called 888-229-2276 yesterday and explained what I wanted to do. I was instructed to download a trial version from the website and take a look at the help as this feature was added in Crystal Reports 2008. The help didn't explain much more than right click the fieled you want to bar code and select the Bar Code option listed. What this created was a regular bar code that looks like a UPC you would find in the grocery store. I tried both Azalea fonts, but got the same result.
How does one create an Intelligent Mail barcode or PostNet barcode?

Having dealt with both PostNet and Intelligent Mail Barcodes (IMB), using CR XI R1, here are a couple of things that might shed some light:
1. PostNet and IMB are vastly different, so you choose which one you want to generate. PostNet requires some calculation based on the zipcode and/or zip+5 whereas IMB requires specific information such as Mailer ID etc assigned to your company by USPS.
2. You can download a PostNet font, which can be found on the web as shareware etc. IMB font can be downloaded from USPS for free. For more info on IMB check out [https://ribbs.usps.gov/index.cfm?page=intellmailmailpieces]
3. IMB is very specific to your company and as such requires a thorough understanding of the type of mail you will be sending and if it is bulk or BRM etc etc. It would be better to consult with the USPS customer rep for your company to determine if IMB is appropriate for you.
4. PostNet is a breeze compared to IMB. All you need do is determine if the barcode will be based on zip or zip+5 and delivery point codes which determines if the barcode will contain 32, 52 or 62 bars. You then download the font from the web and off you go. Information on how to calculate/generate PostNet barcodes is all over the internet, the key is downloading the font.
I bet it is all clear as mud but feel free to post if you have more questions.
Edited by: Sanjay Kodidine on Jul 8, 2010 10:35 PM

Chart are not supported in crystal report - on top of SAP R/3

Hi All,
I have made one crystal report on top of SAP R/3 system. I have included some graphs on it.
But when i uploaded that report on infoview portal, it shows blank page when i try to view it on portal. It works fine in Crystal Report 2008.
I have one other report without graphs, it works fine on infoview portal. This reports works fine with "Enterprise" authentication.
Products:
- Crystal Report 2008
- Business object Enterprise 3.0
- Authentication: Enterprise
Please help as soon as possible.
Regards,
Rishit

Hi..
Ya.. its strange!! Because when i have created a report without Chart.. it works fine on portal. But when i added a chart in same i get blank page.
And have you make that report on top of SAP R/3 (Or ECC).
Even when i have made report on top of SAP BI with chart.. it works fine on portal.
The issue is just with SAP R/3 (Or ECC).
Regards,
Rishit

End of support lifecycle for Crystal reports 9.0 and 10.5

Hi,
I am trying to find end of support date for Crystal Reports 9.0 and 10.5. Is there a link where I could find this information?
What are the option available to upgrade? Costs, etc...
Thanks

Hi,
Support for Crystal Reports ver 9 and 10.5 has already ended and as such no longer available in our Service Market Place (SMP - https://service.sap.com/support) Product Availability Matrix.
The latest version is Crystal Report 2008 V1 which has a Maintenance End date of Dec 31, 2015.
For options to upgrade and costs, please call your nearest Customer Interaction Center (CIC) and they should be able to guide you to appropriate team.
CIC's number can be found in SMP > Help & Support tab > Look up Support Center Addresses sub tab.
Hope this helps.

Crystal Report 9, Supported MS SQL-Server 2000 versions

Hi,
we are using Crystal Report 9 with SQL-Server 2000 SP3 as APS/CMS database. I want to upgrade the SQL-Server with SP4, Do you know, if MS SQL-Server 2000 SP4 is supported for Crystal Report 9?
Thanks
Regards
Horst Becker

Yes it is. Search for Platforms in the Articles section for a complete list.

Crystal Report Date Prompt Query from SAP BW

Dear Support,
Using Crystal Report 2008 and Query is design In SAP BW
Date Prompt is made mandatory in Query at Query Designer.
Problem: Requirent is that Date promt shoud take value currentdate-1
when report is excuted first date prompt will show in that prompt value should have today date - 1 which is yesterday date.
how to pass formula to date prompt?
Thanks

If the prompt value should always be CurrentDate -1, then there is no need to use a prompt at all. Just put the formula to the selection criteria.
If you want the prompt to default to CurrentDate -1, while allowing the user to change the prompt to another date if they wish... That won't work. CR won't allow you to use a formula as the default value in a prompt.
If there is a BO Universe between you and the tables... IE, you're building against the universe, you'll need to get with the universe designer and have them make an alternate field available that has the formula hard coded in the SQL as opposed prompting.
HTH,
Jason

Crystal Report to PDF

I am trying to send the data from a single record to a Crstal Report that I created and then create a PDF from that report that I can Print. This is the error message that i get
Exception Details: CrystalDecisions.CrystalReports.Engine.DataSourceException: The data source object is invalid.
Can anyone help me this this?
Thank You
This is the ActionResult that I created.
public ActionResult ExportReport(int? id)
            InjuryIllness i = db.InjuryIllnesses.Find(id);
            ReportDocument rd = new ReportDocument();
            rd.Load(Path.Combine(Server.MapPath("~/Reports"), "Report_InjuryIllness.rpt"));
           rd.SetDataSource(i);
            Response.Buffer = false;
            Response.ClearContent();
            Response.ClearHeaders();
            try
                    Stream stream = rd.ExportToStream(CrystalDecisions.Shared.ExportFormatType.PortableDocFormat);
                    stream.Seek(0, SeekOrigin.Begin);
                    return File(stream, "application/pdf", "Report_InjuryIllness.pdf");
            catch (Exception ex)
                throw;

Hi Caroline_wgo,
Please have a look at the article about Crystal Report Support policy:
http://support.microsoft.com/kb/100368
"Microsoft supports setup and installation for the Crystal Reports products shipped with the Professional and Enterprise Editions of Microsoft Visual Basic for Windows versions 3.0, 4.0, 5.0 and 6.0. For other Crystal Reports support, please do not
contact Microsoft. Please contact Crystal Decisions (formerly Seagate Software), which now owns and supports Crystal Report Writer. For support on Crystal Reports in Visual Studio .NET, please see the article in the References section below.
NOTE: The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.
Support for Crystal Reports is provided to registered users. To register for Crystal Reports, visit the following Business Objects Web site:
http://www.businessobjects.com/register/content.asp
      (http://www.businessobjects.com/register/content.asp)
Registered users of Crystal Reports may obtain technical support for their Crystal Reports product. To learn more about obtaining technical support, visit the following Business Objects Web site:
http://support.businessobjects.com/
      (http://support.businessobjects.com/)
For information about developer-related support for Crystal Reports, visit the following Business Objects Web site:
http://www.businessobjects.com/services/support/crystal_dev.asp
Regards,
Barry
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

Flawed Support Offerings - Crystal Reports

Similar Messages

Maybe you are looking for