Flex View Online, Try to Rent or Buy movie or tv show, get error message

When I click rent or buy and then click purchase, the screen changes to a loading symbol. And then switches to a message about being unable to process the transaction at this time, telling me to please try again later.
About a month ago I ordered several episodes of a TV show. But the charge was never posted to my verizon account. I think that may be why it is not authorizing any new transactions.
Any suggestions?
My account is up-to-date, not past due or anything.

Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

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