Flip4Mac playback of ASF (MPEG4 Codec) files - white image with sound

Hi,
I've been emailing Flip4Mac support and they seem to be helping, but are taking a while to reply to my emails.
I installed flip4mac a year or so ago, in order to playback some video files I had from an old video camera. The files are asf in format, but from what i understand this acts as a shell around an MPEG4 codec.
I initially had trouble playing these files, as the image was either distorted or white, while the sound played perfectly. I was able to fix this by deleting a component that caused a glitch. However the problem seems to have happened again, and I can't seem to see any components that are worth deleting.
Could anyone advise 1. if they know which components should be deleted, and 2. where I might be able to find further components & plugins for quicktime 7 Pro. I currently can only find them in Mac HD:Library:Quicktime
Many thanks,
Matt

thanks, however I am fairly sure that it is MPEG4 encoded, with an asf extension. I already have VLC so I can view them, however I paid $20 for the Flip4Mac sofware & would like to be able to use the videos in iMovie, but without Flip4Mac working properly this is not possible.

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