Floor model LG tv with no audio?

so I recently bought a floor model lg 55lb6300 TV from best buy, however when I got it home and hooked it up, I found out that it had no sound. I immediately started trying to mess with the menu and found out that I didn't have access to it. I can't turn the sound up with the normal functions button, or even get to any sort of menu with it either. I noticed that when I changed the channel it always says store model in the top left corner. So I'm assuming it's like a function that best buy has for their tvs so that people can't try to mess with them. Would anyone know how I could possibly get to a menu just using the built in functions? I can't seem to get to any of the smart tv functions or anything. The only options I get are to turn the tv off or to change the input.

Hello roberto0o-
If you are having any further issues with this, I would recommend contacting the store where you made the purchase for more assistance as well. They can at least tell you if they put any particular settings on the TV while it was on display.
Otherwise, I hope you enjoy the new TV!
Thanks for posting,

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