Fluttering top 20% of screen and bad mouse pointer.
I just opened the box of a Pavilion p6-2378, and connected to a monitor (trying both VGA and DVI modes separately). Top 20% of screen keeps fluttering, and mouse pointer is a large black box and difficult to follow. Video card diagnostics dreport no problem.What else can I try before returining the product?
Hello tarti,
That sounds like a strange issue. So putting a second monitor and different cable on the same result. It may be the port on the computer that is the problem.
Your computer has both VGA and DVI ports, have you tried both?
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Date/Time:
2014-06-20 15:35:13 +0400
OS Version:
10.7.5 (Build 11G63)
Architecture:
x86_64
Report Version: 9
Command:
Safari
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Version: 6.0.2
(7536.26.17)
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WebBrowser
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7536026017000000
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Process:
Safari [216]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Architecture:
x86_64
UID: 501
Thread 0x62e DispatchQueue 1
User stack:
17 ??? (in Safari)
[0x1033dff2c]
17 SafariMain +
166 (in Safari) [0x1035f735a]
17
NSApplicationMain + 867 (in AppKit) [0x7fff8b723eac]
17
-[NSApplication run] + 470 (in AppKit) [0x7fff8b4a79b9]
17
-[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 162 (in
Safari) [0x10343234f]
17
-[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135 (in
AppKit) [0x7fff8b4ab07d]
17
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17
AEProcessAppleEvent + 102 (in HIToolbox) [0x7fff8f178b69]
17
aeProcessAppleEvent + 250 (in AE) [0x7fff8f4bb9f7]
17 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 38 (in AE)
[0x7fff8f4bbb03]
17 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned
char*) + 200 (in AE) [0x7fff8f4bbc25]
17 _NSAppleEventManagerGenericHandler + 105 (in Foundation)
[0x7fff8995a5dc]
17 -[NSAppleEventManager
dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 283 (in Foundation)
[0x7fff8995a74e]
17 __-[NSAppleEventManager
setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 101 (in
Foundation) [0x7fff8995b7c7]
17 -[NSObject
performSelector:withObject:withObject:] + 65 (in CoreFoundation)
[0x7fff84183541]
17
-[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 330
(in AppKit) [0x7fff8b4ae5b9]
17
-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 227 (in AppKit)
[0x7fff8b4ae849]
17
-[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:]
+ 180 (in AppKit) [0x7fff8b4ae9ec]
17
-[NSPersistentUIManager promptToIgnorePersistentState] + 178 (in AppKit)
[0x7fff8b4da234]
17 -[NSApplication
_suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 31 (in
AppKit) [0x7fff8b758782]
17
__-[NSPersistentUIManager promptToIgnorePersistentState]_block_invoke_1 + 798
(in AppKit) [0x7fff8b4da58a]
17 +[NSAlert
alertWithMessageText:defaultButton:alternateButton:otherButton:informativeTextWi thFormat:]
+ 117 (in AppKit) [0x7fff8b74de4d]
17 -[NSAlert init] + 105 (in AppKit) [0x7fff8b7532f0]
17 _NXLoadNib + 190 (in AppKit) [0x7fff8b6f0116]
17 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] +
110 (in AppKit) [0x7fff8b4b2cb4]
17 +[NSBundle bundleForClass:] + 78 (in Foundation) [0x7fff8993ca1e]
17 -[NSRecursiveLock lock] + 25 (in Foundation) [0x7fff89927df9]
17 __psynch_mutexwait + 10 (in libsystem_kernel.dylib) [0x7fff8a13dbf2]
Kernel stack:
17
psynch_mtxcontinue + 0 (in mach_kernel) [0xffffff800059eb20]
Thread 0x633 DispatchQueue 2
User stack:
17
_dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8b036316]
17 kevent + 10
(in libsystem_kernel.dylib) [0x7fff8a13e7e6]
Kernel stack:
17 kqueue_scan +
416 (in mach_kernel) [0xffffff800053b4d0]
Thread 0x636
User stack:
17 thread_start +
13 (in libsystem_c.dylib) [0x7fff8751ab75]
17
_pthread_start + 335 (in libsystem_c.dylib) [0x7fff875178bf]
17
_ZN3WTFL19wtfThreadEntryPointEPv + 15 (in JavaScriptCore) [0x103de638f]
17
WebCore::IconDatabase::iconDatabaseSyncThread() + 500 (in WebCore)
[0x1044a56b4]
17
WebCore::IconDatabase::syncThreadMainLoop() + 107 (in WebCore) [0x1044a7b9b]
17
__psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x7fff8a13dbca]
Kernel stack:
17
psynch_cvcontinue + 0 (in mach_kernel) [0xffffff800059e920]
Thread 0x638
User stack:
17 thread_start +
13 (in libsystem_c.dylib) [0x7fff8751ab75]
17
_pthread_start + 335 (in libsystem_c.dylib) [0x7fff875178bf]
17 thread_fun
+ 24 (in QuartzCore) [0x7fff83401d35]
17
CA::Render::Server::server_thread(void*) + 184 (in QuartzCore) [0x7fff83401df5]
17
mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13c67a]
Kernel stack:
17
ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x64a
User stack:
17 thread_start +
13 (in libsystem_c.dylib) [0x7fff8751ab75]
17
_pthread_start + 335 (in libsystem_c.dylib) [0x7fff875178bf]
17
__NSThread__main__ + 1575 (in Foundation) [0x7fff8997c6a2]
17
-[NSThread main] + 68 (in Foundation) [0x7fff8997c72a]
17
+[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 335 (in
Foundation) [0x7fff89987fd7]
17
CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff84125486]
17
__CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff84125c74]
17 __CFRunLoopServiceMachPort
+ 188 (in CoreFoundation) [0x7fff8411d50c]
17
mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13c67a]
Kernel stack:
17
ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x64d
User stack:
17 thread_start +
13 (in libsystem_c.dylib) [0x7fff8751ab75]
17 ??? (in
Safari) [0xdeadbeef]
17 dlopen +
540 (in dyld) [0x7fff62fe8657]
17
dyld::runInitializers(ImageLoader*) + 97 (in dyld) [0x7fff62fe21b9]
17
ImageLoader::runInitializers(ImageLoader::LinkContext const&,
ImageLoader::InitializerTimingList&) + 59 (in dyld) [0x7fff62fed0b7]
17
ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&,
unsigned int, ImageLoader::InitializerTimingList&) + 237 (in dyld)
[0x7fff62fec2cd]
17
_ZN4dyldL12notifySingleE17dyld_image_statesPK11ImageLoader + 226 (in dyld)
[0x7fff62fe0973]
17
load_images + 233 (in libobjc.A.dylib) [0x7fff8331c36b]
17
call_load_methods + 161 (in libobjc.A.dylib) [0x7fff8331c6ca]
17 +[VSearchLib load] + 92 (in libVSearchLoader.dylib) [0x1097ccbf4]
17 -[NSBundle principalClass] + 41 (in Foundation) [0x7fff8997bd84]
17 -[NSBundle load] + 18 (in Foundation) [0x7fff899843f8]
17 objc_msgSend_vtable3 + 24 (in libobjc.A.dylib) [0x7fff8331e0d8]
Kernel stack:
17 hndl_alltraps +
225 (in mach_kernel) [0xffffff80002da481]
17 user_trap +
711 (in mach_kernel) [0xffffff80002c4017]
17
exception_triage + 149 (in mach_kernel) [0xffffff8000220e15]
17
exception_deliver + 766 (in mach_kernel) [0xffffff8000220c1e]
17
exception_raise_state_identity + 325 (in mach_kernel) [0xffffff8000249c75]
17
mach_msg_rpc_from_kernel_body + 277 (in mach_kernel) [0xffffff80002239d5]
17
ipc_mqueue_receive + 70 (in mach_kernel) [0xffffff8000215886]
17
thread_block_reason + 299 (in mach_kernel) [0xffffff800022f42b]
17
thread_continue + 1661 (in mach_kernel) [0xffffff800022f1ad]
17 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c2939]
Binary Images:
0x1033df000
- 0x1033dffff com.apple.Safari 6.0.2 (7536.26.17)
<712FC0E4-1F7C-3C6F-A65F-8F9EDE304463> /Applications/Safari.app/Contents/MacOS/Safari
0x1033e5000
- 0x103887fff com.apple.Safari.framework 7536 (7536.26.17)
<8C9589AE-EA24-3360-812B-DBAE560FBE7F>
/System/Library/StagedFrameworks/Safari/Safari.framework/Safari
0x103ba8000
- 0x103e42ff7 com.apple.JavaScriptCore 7536 (7536.26.15)
<DE475475-D66E-3BF3-9AA6-422601989CF6>
/System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
0x1044a1000
- 0x105447ff7 com.apple.WebCore 7536 (7536.26.15)
<BB07086A-227A-3817-BFED-4DF34E04CD56> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
0x1097cc000
- 0x1097cdfff libVSearchLoader.dylib ??? (???)
<2DF78468-AB4B-363E-A838-D4CE14679E8B> /System/Library/Frameworks/VSearch.framework/Versions/A/Libraries/libVSearchLoa der.dylib
0x7fff62fdf000
- 0x7fff63013baf dyld ??? (???)
<0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld
0x7fff83313000
- 0x7fff833f7e5f libobjc.A.dylib ??? (???)
<871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
0x7fff833ff000
- 0x7fff8359fff7 com.apple.QuartzCore 1.7 (270.5)
<19E5E0AB-DAA9-3F97-988C-D9A46AFB9C04>
/System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff840ed000
- 0x7fff842c1ff7 com.apple.CoreFoundation 6.7.2 (635.21)
<62A3402E-A4E7-391F-AD20-1EF20236CE1B>
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff874c9000
- 0x7fff875a6fef libsystem_c.dylib ??? (???)
<41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
0x7fff89922000 - 0x7fff89c3bfff com.apple.Foundation 6.7.2 (833.25)
<22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B>
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8a127000
- 0x7fff8a147fff libsystem_kernel.dylib ??? (???)
<66C9F9BD-C7B3-30D4-B1A0-03C8A6392351>
/usr/lib/system/libsystem_kernel.dylib
0x7fff8b034000
- 0x7fff8b042fff libdispatch.dylib ??? (???)
<8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
0x7fff8b4a3000
- 0x7fff8c0a9fff com.apple.AppKit 6.7.5 (1138.51)
<44417D02-6123-3FC3-A119-CE51BB4C3006>
/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8f168000
- 0x7fff8f494fff com.apple.HIToolbox 1.9 (???)
<CCB32DEA-D0CA-35D1-8019-E599C8007AB6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff8f4b8000
- 0x7fff8f4f7fff com.apple.AE 527.7 (527.7)
<B82F7ABC-AC8B-3507-B029-969DD5CA813D>
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.frame work/Versions/A/AE
Process:
AppleSpell [212]
Path:
/System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell
Architecture:
x86_64
UID: 501
Thread 0x5fd DispatchQueue 1
User stack:
17 ??? (in
AppleSpell) [0x109383a7c]
17 ??? (in
AppleSpell) [0x109383d2e]
17
-[NSSpellServer run] + 74 (in Foundation) [0x7fff89a7ec76]
17
CFRunLoopRun + 95 (in CoreFoundation) [0x7fff8413519f]
17
CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff84125486]
17
__CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff84125c74]
17
__CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff8411d50c]
17
mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13c67a]
Kernel stack:
17
ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x604 DispatchQueue 2
User stack:
17
_dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8b036316]
17 kevent + 10
(in libsystem_kernel.dylib) [0x7fff8a13e7e6]
Kernel stack:
17 kqueue_scan +
416 (in mach_kernel) [0xffffff800053b4d0]
Binary Images:
0x109382000
- 0x10943eff7 com.apple.AppleSpell 1.7.1 (131.1)
<A994D9F1-C4D8-3361-B0F4-112A7BAED8BD> /System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell
0x7fff840ed000
- 0x7fff842c1ff7 com.apple.CoreFoundation 6.7.2 (635.21)
<62A3402E-A4E7-391F-AD20-1EF20236CE1B>
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff89922000
- 0x7fff89c3bfff com.apple.Foundation 6.7.2 (833.25)
<22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8a127000
- 0x7fff8a147fff libsystem_kernel.dylib ??? (???)
<66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
0x7fff8b034000
- 0x7fff8b042fff libdispatch.dylib ??? (???)
<8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
Process:
autofsd [62]
Path:
/usr/libexec/autofsd
Architecture:
x86_64
UID: 0
Thread 0x233 DispatchQueue 2
User stack:
17
_dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8b036316]
17 kevent + 10
(in libsystem_kernel.dylib) [0x7fff8a13e7e6]
Kernel stack:
17 kqueue_scan +
416 (in mach_kernel) [0xffffff800053b4d0]
Thread 0x234 DispatchQueue 6
User stack:
17
_dispatch_sig_thread + 45 (in libdispatch.dylib) [0x7fff8b038b1c]
17
__sigsuspend_nocancel + 10 (in libsystem_kernel.dylib) [0x7fff8a13e022]
Kernel stack:
17 wakeup + 992
(in mach_kernel) [0xffffff8000555e90]
Binary Images:
0x10dafe000
- 0x10dafffff autofsd ??? (???)
<A02D5E70-1BB1-30ED-A699-375CB0CCE901> /usr/libexec/autofsd
0x7fff8a127000
- 0x7fff8a147fff libsystem_kernel.dylib ??? (???)
<66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
0x7fff8b034000
- 0x7fff8b042fff libdispatch.dylib ??? (???)
<8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
Process: blued
[21]
Path:
/usr/sbin/blued
Architecture:
x86_64
UID: 0
Thread 0x12d DispatchQueue 1
User stack:
17 ??? (in blued)
[0x1033889a4]
17 ??? (in
blued) [0x1033bf4bf]
17
-[NSRunLoop(NSRunLoop) run] + 62 (in Foundation) [0x7fff8992de67]
17 -[NSRunLoop(NSRunLoop) runMode:beforeDate:]
+ 267 (in Foundation) [0x7fff8992df7b]
17
CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff84125486]
17
__CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff84125c74]
17 __CFRunLoopServiceMachPort + 188 (in
CoreFoundation) [0x7fff8411d50c]
17
mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13c67a]
Kernel stack:
17
ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x138 DispatchQueue 2
User stack:
17
_dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8b036316]
17 kevent + 10
(in libsystem_kernel.dylib) [0x7fff8a13e7e6]
Kernel stack:
17 kqueue_scan +
416 (in mach_kernel) [0xffffff800053b4d0]
Thread 0x1a5
User stack:
17 thread_start +
13 (in libsystem_c.dylib) [0x7fff8751ab75]
17
_pthread_start + 335 (in libsystem_c.dylib) [0x7fff875178bf]
17 __select +
10 (in libsystem_kernel.dylib) [0x7fff8a13ddf2]
Kernel stack:
17 wakeup + 992
(in mach_kernel) [0xffffff8000555e90]
Binary Images:
0x103387000
- 0x103440fff blued ??? (???)
<FE392F89-6D67-3015-A6AD-BA96C1FB5EFF> /usr/sbin/blued
0x7fff840ed000
- 0x7fff842c1ff7 com.apple.CoreFoundation 6.7.2 (635.21)
<62A3402E-A4E7-391F-AD20-1EF20236CE1B>
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff874c9000
- 0x7fff875a6fef libsystem_c.dylib ??? (???)
<41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
0x7fff89922000
- 0x7fff89c3bfff com.apple.Foundation 6.7.2 (833.25)
<22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8a127000
- 0x7fff8a147fff libsystem_kernel.dylib ??? (???)
<66C9F9BD-C7B3-30D4-B1A0-03C8A6392351>
/usr/lib/system/libsystem_kernel.dylib
0x7fff8b034000
- 0x7fff8b042fff libdispatch.dylib ??? (???)
<8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
Process: Canon
CMFP BackGrounder [164]
Path:
/Library/Printers/Canon/CUPSCMFP/BackGrounder/Canon CMFP
BackGrounder.app/Contents/MacOS/Canon CMFP BackGrounder
Architecture: i386
UID: 501
Process: Canon
PS2 BackGrounder [163]
Path:
/Library/Printers/Canon/CUPSPS2/BackGrounder/Canon PS2
BackGrounder.app/Contents/MacOS/Canon PS2 BackGrounder
Architecture: i386
UID: 501
Process:
com.apple.dock.extra [184]
Path: /System/Library/CoreServices/Dock.app/Contents/XPCServices/com.apple.dock.extra .xpc/Contents/MacOS/com.apple.dock.extra
Architecture:
x86_64
UID: 501
Thread 0x4da DispatchQueue 1
User stack:
17 ??? (in
com.apple.dock.extra) [0x1003df474]
17
xpc_service_main + 448 (in XPCService) [0x7fff8a46c5ed]
17
NSApplicationMain + 867 (in AppKit) [0x7fff8b723eac]
17
-[NSApplication run] + 470 (in AppKit) [0x7fff8b4a79b9]
17
-[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135 (in
AppKit) [0x7fff8b4ab07d]
17
_DPSNextEvent + 659 (in AppKit) [0x7fff8b4ab779]
17
BlockUntilNextEventMatchingListInMode + 62 (in HIToolbox) [0x7fff8f1713fa]
17
ReceiveNextEventCommon + 355 (in HIToolbox) [0x7fff8f17156d]
17
RunCurrentEventLoopInMode + 277 (in HIToolbox) [0x7fff8f16a2bf]
17 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff84125486]
17 __CFRunLoopRun + 1204 (in CoreFoundation)
[0x7fff84125c74]
17 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff8411d50c]
17 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13c67a]
Kernel stack:
17
ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x4e4 DispatchQueue 2
User stack:
17
_dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8b036316]
17 kevent + 10
(in libsystem_kernel.dylib) [0x7fff8a13e7e6]
Kernel stack:
17 kqueue_scan +
416 (in mach_kernel) [0xffffff800053b4d0]
Binary Images:
0x1003de000
- 0x1003e2ff7 com.apple.dock.extra 1.0 (1)
<13C8211B-0B1D-302A-8EF9-740BA3BD69C0>
/System/Library/CoreServices/Dock.app/Contents/XPCServices/com.apple.dock.extra. xpc/Contents/MacOS/com.apple.dock.extra
0x7fff840ed000
- 0x7fff842c1ff7 com.apple.CoreFoundation 6.7.2 (635.21)
<62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8a127000
- 0x7fff8a147fff libsystem_kernel.dylib ??? (???)
<66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
0x7fff8a46a000
- 0x7fff8a471ff7 com.apple.XPCService 1.3 (1)
<68C4DBC9-18C3-3053-96D5-1858B905EAE0>
/System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x7fff8b034000
- 0x7fff8b042fff libdispatch.dylib ??? (???)
<8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
0x7fff8b4a3000
- 0x7fff8c0a9fff com.apple.AppKit 6.7.5 (1138.51)
<44417D02-6123-3FC3-A119-CE51BB4C3006> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8f168000
- 0x7fff8f494fff com.apple.HIToolbox 1.9 (???)
<CCB32DEA-D0CA-35D1-8019-E599C8007AB6>
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fram ework/Versions/A/HIToolboxYou installed the "DownLite" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "VSearch" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
This trojan is distributed on illegal websites that traffic in pirated movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the DownLite developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight is inexcusable and has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
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