FLV video in PDF won't play for Mac user with Reader 9.4.5.

I recently created a PDF with an embedded FLV file. I'm using Acrobat X Pro, so embedding the file created a Rich Media Annotation (RMA). From what I've read, anyone using Acrobat or Reader version 9 or later should be able to play the file. However, one of my readers on a Mac can't play the file, and in fact, doesn't even see a preview of it on the page. He just sees a blank spot.
Can someone shed some light on this?
Thanks.
Dave

There are hundreds of PDF readers. Most of them only view only simple files and fail with interactivity, or PDFs for specialized uses like prepress. As Bob said, the only readers you can be sure of are Adobe Reader and Acrobat. Tell your viewers to download the FREE Adobe Reader to get the best viewing experience, and provide a link to Adobe Reader.

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