FM 8: Acrobat Distiller has stopped working

I've recently upgraded to FM 8 and am trying to print a .book that I printed successfully many times in FM 7.
I am doing a Print Book... command. When I get to a certain .fm file, I receive the message "Acrobat Distiller has stopped working." I click OK and in a few seconds, the system informs me that my .pdf was created successfully...except, it doesn't exist. (When I try to do a "Save as PDF," a .tps file is generated that is very large, but no .pdf.)
The only difference between the problematic file and the others is that it is in a different folder than the previous files. I've even tried re-creating the file from scratch.
At this point, I'm not even sure what to check to try to diagnose the problem. I am running FM 8 (p 277) on Windows Vista Business SP1. Do I need to update Distiller somehow? How can I check the Distiller version? What folder would contain a detailed log of the print attempt? (I've printed other .book files that came over from FM7 without incident.)
Thanks for any suggestions.

Van, can you tell me how to find and delete extra distiller apps?
Brian

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Acrobat Distiller has stopped working (not 30 day issue)

I've been running CS6 on my Windows 7, 64 bit machine since at least October. I had the 30 day issue at the 30 day mark, but resolved it and it's worked flawlessly for months after that. Now, I get an error message that says Acrobat Distiller has stopped working. My only option is to close that window. Acrobat continues to work to read, edit and save an already created PDFs. Here are where I experience errors.
I can create a new PDF within Acrobat. If I click "Create PDF" then choose a Word Doc, it gives me at least two times the error message that Acrobat Distiller has stopped working. If I keep closing that message, eventually the pdf will have been created and will be in the Acrobat window and the file will be saved.
I can't print to PDF at all. When I try from within Acrobat, I see a little window that says it's checking fonts, then the Distiller stopped working error message. When I try printing to pdf from other programs (have tried Word, Firefox), crashes. It could be a one page document with just text, or something with pictures - no go. I just tested it again - now Acrobat is not responding. I can't end the Acrobat process - have tried closing the window, and saying end process, tried ending Acrobat from within task manager, tried ending the acrobat and acrotray processes - multiple times in Task Manager and Acrobat won't close.
I don't know how to fix this. I've checked to make sure Acrobat was updated; I've updated my Windows; I've reinstalled Acrobat. Nothing fixes it.
When I run Acrobat Distiller, it freezes seemingly in the midst of checking fonts.   Here is the text of the problem details section of the error message I get:
Problem Event Name:    InPageError
Error Status Code:    c000009c
Faulting Media Type:    00000003
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Any advice?
Roxy

I think I may have fixed my problem... I am no longer seeing the Distiller stopped working pop up and I am now able to print to PDF
Win 7 Ultimate 64 bit
My Fonts and program are all installed on the same drive thus preventing me from gaining access to Distiller to change the settings. Windows would not let me make any changes to the Default Font folder.
This is what I did...
Not knowing which font(s) where causing the problem, I moved all but protected fonts (automatically labelled) from the Window's Font folder and placed them in a temporary folder.
I restarted Distiller DC and great news...the program did not crash and I was able to change the settings to temporarily not include the Windows Fonts .No more pop ups and I can now print to PDF!
What I am going to do..
Through the process of elimination, I will gradually restore the fonts I removed from from the Window's folder to find the culprits(s)
Once I am satisfied that the problem Font(s) are found and no longer included in the Window's Font folder, I will change the settings in Distiller back (permanently) to include the Window's Font folder.
In closing, and because so many others are having the same issues, I really do think it would be prudent for Adobe to make the necessary adjustments to their program(s) to prevent this kind of issue.
Thanks
Kathy

Acrobat Distiller has stopped working

I see this has been posted a couple of times but the issue has not been resolved.
I am running FrameMaker 12, Distiller XI, on Windows 7.
I'm trying to File > Save as PDF and I get the error-- Acrobat Distiller has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
The only option is to click close. This error appear 3 times before it really stops.
I have investigated this issue to a particular font issue. Although, I do not know how to correct it.
In the Distiller, Settings > Edit Adobe PDF settings , I have selected the folder for Fonts, unchecked Embed all fonts, added my font to the Always Embed list, saved my settings and then used those settings to try the same process again, with the same result.
The font that I want to embed is a free font, so there should not be any license issue with it.

This will not be Distiller Server, I suggest the regular Acrobat Creation forum. Nobody comes to this forum because Distiller Server stopped years ago.

Adobe acrobat distiller has stopped working

While trying to create pdf file from MS dynamics GP using adobe acrobat distiller 9.0, the following error message pops up
Faulting application name: acrodist.exe, version: 9.0.0.332, time stamp: 0x4850b770
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x00039084
Faulting process id: 0x2270
Faulting application start time: 0x01ce13efa9a708d0
Faulting application path: D:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrodist.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: e862e4c2-7fe2-11e2-99cf-0050561a5a49
Enviroment Detail: Window Server 2008 R2 64bit ,Citrix XenApp 6.5, Acrobat distiller for windows
Does anyone have any ideas?

I am getting same message when I reboot the computer. Any suggestions would be helpful. The error began a couple/few months ago.
The Message:
Problem signature:
Problem Event Name: APPCRASH
Application Name: AcroDist.exe
Application Version: 9.5.5.316
Application Timestamp: 518a261e
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000005
Exception Offset: 0002e3be
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 4c0d
Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433
Additional Information 3: 4c0d
Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433

"Distiller has stopped working" when working with font managers

Don't know if this is the right forum to be posting, but there isn't a Distiller forum. I did see a post with my EXACT problem mentioned on the Distiller Server forum, to which someone disdainfully responded that the Acrobat area is where to post.
So... I've got a Vista machine, running CS3 fairly flawlessly. I get the message "distiller has stopped working" whenever browsing fonts in Font Navigator (which came with Corel X3). I thought this was unique to Font Nav, until I tried Suitcase and Font Agent Pro as other font management options. Same error message.
Firstly, I'm not clear on why distiller is running in the first place, and secondly, why messing with fonts is causing the conflict. I did find another discussion that pointed me to an update to solve the problem, but it didn't work.
Ideas?

>why distiller is running in the first place
I don't know about Vista, but in XP you use the MSCONFIG program to see what is in the startup process

Acrobat XI has stopped working

We recently have created several forms in Adobe InDesign CS6 and our users have Acrobat XI (Full version) installed on Windows7 64-bit. I'm getting more and more reports of Acrobat XI crashing while they are filling out these forms. Sometimes they will have multiple forms open, other times it happens with just one. They get an error stating, "Acrobat XI has stopped working" and their adobe windows clos. These .pdf files are stored in dropbox and they usually open the files by browsing to the dropbox directory and double clicking on the file.
This is happening on 11.0.0 and also 11.0.03.
Any suggestions on how I can troubleshoot this?

No, we haven't checked out the form in Acrobat->Preflight. I'll look into that. The person who designed the forms exported them from InDesign as an interactive pdf.
I don't know if these will help, but one of my users took some screenshots as it was crashing. I've attached them.

Adobe Acrobat XI has stopped working

I have just installed Adobe Acrobat XI Standard on a Windows 7 32 bit machine and when I go to launch it, I receive in a Adobe Acrobat box - Adobe Acrobat has stopped working.
Any suggestions?
The problem details are
Problem signature:
Problem Event Name:    BEX
Application Name:    Acrobat.exe
Application Version:    11.0.0.379
Application Timestamp:    505fd1ce
Fault Module Name:    amtlib.dll
Fault Module Version:    6.2.0.42
Fault Module Timestamp:    5034a4c4
Exception Offset:    0013c029
Exception Code:    c0000417
Exception Data:    00000000
OS Version:    6.1.7601.2.1.0.256.4
Locale ID:    1033
Additional Information 1:    5e58
Additional Information 2:    5e58e259699bb62ce3ad263e212efdc8
Additional Information 3:    de53
Additional Information 4:    de534c69301cf9ea61d38c9eddedd316

Hi grinolot,
This seems to be licensing issue to me.
Please try the following steps and let me know if that helped:
Delete all the files from following folders:
C:\PrgroamData\Adobe\SLStore
C:\Program Files (x86)\Common Files\Adobe\SLCache
And, delete all files from following folder except cache.db
C:\Program Files (x86)\Common Files\Adobe\ Adobe PCD
Then launch Acrobat, Accept EULA and enter the serial number again.
Regards,
Rave

Acrobat X has stopped working

Acrobat X (which I have on Windows 7 as part of CS6) stopped working after being updated by Adobe Application Manager yesterday - it just won't open.
I uninstalled and reinstalled it; it opened once and then stopped working again.
I've also started getting an error message when I open other CS apps, saying that Application Manager is damaged or missing. It gives a URL in the error messgae, which is for a page that no longer exists.
Even worse, when I try to run the CS6 installer to reinstall everything, it's refusing to recognise my serial number.
Can somebody please help?

Hey churchpoverty,
Considering this error message 'Application Manager is damaged or missing', I would suggest you to please try out these steps:
Press (Windows + R) to open Run window
Type Appdata and click OK
Go to "Local > Adobe" and delete AAMUpdater and OOBE folders
Navigate to "C:\Program Files (x86)\Common Files\Adobe" and delete Adobe Application Manager (AAM) and OOBE folders
Then, reinstall AAM from the link mentioned below:
Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You
Now check and let me know.
Regards,
Anubha

Acrobat XI Distiller has stopped working

Version 11.0.09 acrobat XI
Version 11.0.929 distiller
Windows Server 2008 R2 terminal server.
My users print to pdf from any application and distiller fails with an app crash of Event ID 1000 and 1005. I run repairs of the installation and it resolves the issue for a few days. On average 8 users on the terminal server.
Any ideas.

Bill, As far as the Terminal Server side of licensing, see the following which speaks to the hosted server license. http://www.adobe.com/products/eulas/pdfs/Citrix_Policy_AX_AXI_11-12-2012.pdf
I purchase through the TLP program for our licenses.
I have seen similar issues on different forums and it has shown itself in more than just server settings. No answer ever seems to show.
Problem Event Name: InPageError
Error Status Code: c000020c
Faulting Media Type: 00000000
OS Version: 6.1.7601.2.1.0.16.7
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Scanning problem - "Adobe Acrobat 9 has stopped working", Windows 7 OS

Hi all,
First post in the forum - Adobe has always come through for me before but I'm having problems that I can't solve by myself this time. When I try to scan documents into Adobe Acrobat 9 the scan completes (all the documents are drawn through) but when it attempts to progress to ask me whether there are any documents left to scan it crashes. There's no specific error message; Adobe just shuts itself down.
I'm using Windows 7 and an IR2800 Canon printer-scanner combo to scan the documents. I downloaded the latest driver for the scanner earlier from Canon's website and am at a complete loss as to what the problem might be.
I would very much appreciate any help rendered.
Regards,
Chris

Sorry, I'm a doofus! Sorted it out, was a problem with the Network Scangear (I had an old version)

Acrobat 8 Pro keeps giving me a "...has stopped working" popup, but....

it's still running and working fine. And even when it's not running, nor have I used it in a while, out of nowhere I'll get a popup saying "Adobe Acrobat 8 has stopped working". Intersting. How can it stop working if it isn't running? And when it's open and I get the popup, why doesn't it shut down? Very odd and mostly annoying. I'm running Vista Home Premium and Acrobat 8 Pro is a legal paid-for version and I hadn't had this problem until maybe a couple months ago. But then with some so-called MS updates, I've had several oddities crop up in other programs.
In a nutshell, here's what's happening:
(1) "Adobe Acrobat 8 has stopped working" popups appear when the program isn't even open nor has been used for a while.
(2) When the program is open and I get the popup (always and several times during a session), the program continues to run with no problem.
(3) When I click "Close Program" in the popup, the popup disappears but Acrobat continues to run just fine.
(4) No problem closing Acrobat 8 using the standard "X" in top right corner. Other than the very annoying popups, it seems to work fine.
(5) I've been using Acrobat 8 Pro for about a year with absolutely no issues until this began about two months ago.
BTW, I did a dearch and found a couple related topics but no one reporting the same issue I'm experiencing.
DC

Tim,
Tried your suggestion and still getting the popups. Also did a program repair via control panel. I've tried about everything now with no change. I'm sure it has something to do with one or more Windows update(s) since it all of a sudden began after updates a couple months ago but it'd be very difficult to pinpoint which one(s). I only use this program in the work I do for a local magazine to send page proofs to our proofer. The owner purchased it, so maybe I can talk him into buying an update. Hey, it's a write-off !
DC

Acrobat 8 Professional "has stopped working" every time I close a document.

Some time ago I had a virus infection but was able to clean my computer. Before that date, Adobe Acrobat 8 Professional was working fine but since then, every time I close a document, the program closes down with the message "Acrobat 8 has stopped working". Windows will look for a solution and never finds one.
Probably, with the virus, one of the Acrobat 8 files must have been corrupted, but I have not been able to find out which one or how to repair it.
Anyone with a similar situation who can point me to the solution?
Or should I just reinstall Acrobat from scratch?
Thanks, Hubert

Thanks, Bill,
Tried this but my Help does not open/show the option Repair.
Online support goes to an error page...
Do you have/are there other repair options?
Thanks.

Adobe Acrobat XI Pro causes an error when starting it - Adobe Acrobat has stopped working. How do I resolve this?

I've had Adobe Acrobat XI Pro for some time, but yesterday it stopped working and I started having an 'Adobe Acrobat has stopped working' error. It then tells me to Close the Program.
How do I resolve this?
Thanks and regards
Roxanne

Thanks Pat. I was able to resolve the problem.
OS is Windows 7 Pro, Adobe Acrobat Pro 11.0.07.
I went into the Properties file where I identified that Users only had Read & Execute and Read properties, I changed properties for Everyone to Full Control. That fixed the problem.
I don't know how the properties got changed to just Read & Execute, but there had been an automatic update the night before.
Regards
Roxanne

How do I fix: "Adobe acrobat 9.5 has stopped working"

Whenever I try to open a file using Adobe Acrobat 9.5, I get the message: "Adobe acrobat 9.5 has stopped working" "A problem caused the program to stop working correctly. Please close the program". Acrobat reader 9.5 appears to work fine. I am also having problems when opening PDF files from the internet using Internet Explorer. If I try to open a PDF file with Internet Explorer I get and error message Box which says: "Microsoft Visual C++ Runtime Library - Runtimr Error! - Program: C:\Program Files\Internet Explorer\iexplore.exe - R6034 - An application has made an attempt to load the C runtime library incorrectly. - Please contact the application's support team for more information." Then when I click OK, I get the following in IE: "Interner Explorer has closed this web page to help protect your computer - A malfaunction or malicious add-on has cause Internet Explorer to close this webpage. - More Information - Windows Data Execution Prevention detected an add-on trying to use system memory incorrectly. This can be caused by a malfunction or a malicious add-on. Other things you can do: Go online to learn about the Data Execution Prevention (DEP) security feature". I am running Windows 7 Pro version 6.1 (Build 7601, Service pack 1) and Internet Explorer 8 version8.0.7601.17514 and Adobe Acrobat 9.5 Standard. I would give you the version but I can't keep the program open long enough to check that. Please HELP I need Acrobat working on this computer.

Reader is not Acrobat, but I got the gist. To try to resolve the issue, open Acrobat and go to Help>Repair. Hopefully that will fix the problem.
The C++ library sometimes gets messed up and has to be reloaded. That would have to be done by way of MS.
After the repair, I would strongly recommend going back to Help>Check for Updates and install updates in order. Since you did not mention updates, I suspect you are running 9.0.0. Also, you did not mention your OS level as 32 or 64-bit. If it is a 64-bit system, you need to run the updates for AA9 to work properly.

I have a user getting an error Adobe Acrobat has stopped working how do I resolve this?

Adobe Acrobat XI Pro
This happens at a variety of times. Sometimes while scanning sometimes while bookmarking sometimes while adding pages from a file.
What I have done is made sure the program was up to date, a repair install, updated scanner drivers, replace the scanner with a different model, made sure the workstation was current with MS patches. Any suggestions would be most welcome.
Thank you,
Brad

Thanks for the reply. Sorry I wasn't clear the version is XI standard. And I did check for updates. The program is current. Still a few times a day the program will crash and my user will have to start over again on the document she is working on. Very frustrating for her and me.
The full error is:
Adobe Acrobat has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

FM 8: Acrobat Distiller has stopped working

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