FM to create support message for custom process type other than 'SLFN'
Hi All
Is there any function module or BAPI which will create support message for the custom process type other than SLFN.
BAPI_NOTIFICATION_CREATE is posting only for the process type 'SLFN'
Thanks in advance
Regards
Ravi
Any ideas?
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https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/library/business-intelligence/a-c/creating%20an%20abap%20process%20type%20for%20process%20chains%20in%20bi.pdf -
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I have been following along the lastest howto document for custom process types (BI 7.0):
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/509f3ae6-e36e-2910-48a8-ab43dc167dd9
I copied its code and everthing compiles fine, but when executed, the program crashes when you click on the green arrow to confirm the selected variant. The method call to RSPC_GET_CHAIN seems to be wrong:
Type conflict when calling a function module.
An exception occurred that is explained in detail below.
The exception, which is assigned to class 'CX_SY_DYN_CALL_ILLEGAL_TYPE', was
not caught in
procedure "IF_RSPC_GET_VARIANT~GET_VARIANT" "(METHOD)", nor was it propagated
by a RAISING clause.
Since the caller of the procedure could not have anticipated that the
exception would occur, the current program is terminated.
The reason for the exception is:
The call to the function module "RSPC_GET_CHAIN" is incorrect:
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1 METHOD IF_RSPC_GET_VARIANT~GET_VARIANT.
2 DATA: L_T_CHAINID TYPE RSPC_T_CHAINID,
3 L_S_CHAINID TYPE RSPC_S_CHAINID,
4 L_T_CHAINT TYPE RSPC_T_CHAINT,
5 L_S_CHAINT TYPE RSPCCHAINT,
6 L_S_CHAIN TYPE RSPC_S_CHAIN,
7 L_T_TABLE TYPE TABLE OF SVAL,
8 L_S_TABLE LIKE LINE OF L_T_TABLE.
9
10 * ... Read Process chains from control table an
11 READ TABLE I_T_CHAIN INTO L_S_CHAIN INDEX 1.
12 L_S_TABLE-TABNAME = 'ZPROCESS_CONTROL'.
13 L_S_TABLE-FIELDNAME = 'ZCHAIN_ID'.
14 L_S_TABLE-VALUE = '*'.
15 APPEND L_S_TABLE TO L_T_TABLE.
16 CALL FUNCTION 'POPUP_GET_VALUES'
17 EXPORTING
18 POPUP_TITLE = 'Process Chain to Check'
19 TABLES
20 FIELDS = L_T_TABLE.
21
22 * ... Check selected process chain
23 READ TABLE L_T_TABLE INTO L_S_TABLE INDEX 1.
>> CALL FUNCTION 'RSPC_GET_CHAIN'
25 EXPORTING
26 I_CHAIN = L_S_TABLE-VALUE
27 I_OBJVERS = 'A'
28 I_WITH_DIALOG = RS_C_TRUE
29 I_ONE_NO_DIALOG = RS_C_TRUE
30 IMPORTING
31 E_T_CHAIN_IDS = L_T_CHAINID
32 E_T_CHAINT = L_T_CHAINT
Does anyone know how to fix this?
Thanks,
DennisI was able to fix it myself:
CALL FUNCTION 'RSPC_GET_CHAIN'
EXPORTING
I_CHAIN = L_S_TABLE-VALUE(25) " <- this is the fix
I_OBJVERS = 'A'
I_WITH_DIALOG = RS_C_TRUE
I_ONE_NO_DIALOG = RS_C_TRUE
IMPORTING
E_T_CHAIN_IDS = L_T_CHAINID
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Create Support Message via Help - Limitation for certain people
Hi,
i try to configure my SolMan, so that only a couple of person can create a support message with Help -> Create Support Message.
I look for a role, but can't find anything to solve this issue. Does anyone now what I have to customize, that only people I allow can create a support message in that way?
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MichaelThanks for your replies, but this doesn't solve my problem
1) When I don't create a business partner for those people, they can create messages, but then then the filed "message processor" would be empty in SolMan
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HOW create support message ONLY for KEY USER
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I just configured my service desk and I wanted to give only the key users the permission to create support messages. But every user have the rights to create a message from the satellite system.
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Thanks in advance!hi,
in the documentation it is written
Create messages from satellite systems with Help ® Create Support Message
SAP_SOL_SERVTRANS_CREATE
Authorization object S_RFC,
profile S_RFC_VERS with the activity Execute for the object SAPSMO*
this is working fine
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With SP16-17 we can't create support message from satellite system anymore
hello,
We have implemented the support package 16 and 17 SAPKITL427 in solution manager last week-end and since then all satellite systems can not create support message anymore.
The process is perfectly working in solman itself and we don't think we have thus a process customizing issue here but who knows...
The key user creates the message with the help -> create support message
and when he saves it (clicking the mailbox button) he gets the following error
Error in Local Message System: Function not available Message was Not
Created
In fact the error Message is BCOS088
We debugged the function BCOS_CREATE_MSG and we found out that the function
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We checked out RFC connection and it looks ok
There is no dumps in ST22, no error in SLG1 in both system...a nightmare
The notification SLF1 is created in solman but the status field of the notification is empty and it looks that the record is somehow corrupted because you can't modify it with dnotifwl.
Due to the fact that the notification is not correctly created the support message is also not created.
SAP and our solman consultant are working on it since 2 days but don't have a clue. Maybe some program where no regenerated correctly ?
If you would have any idea in which direction to look, i would greatly appreciate
thanks a lot
best regards Xavierhi Rohit,
on the satellit I have the following versions
SAP_BASIS 700 0012 SAPKB70012 SAP Basis Component
SAP_ABA 700 0012 SAPKA70012 Cross-Application Component
PI_BASIS 2005_1_700 0012 SAPKIPYJ7C PI_BASIS 2005_1_700
ST-PI 2005_1_700 0006 SAPKITLQI6 SAP Solution Tools Plug-In
SAP_BW 700 0013 SAPKW70013 SAP NetWeaver BI 7.0
SAP_AP 700 0009 SAPKNA7009 SAP Application Platform
SAP_HR 600 0018 SAPKE60018 Human Resources
SAP_APPL 600 0010 SAPKH60010 Logistics and Accounting
EA-IPPE 400 0010 SAPKGPID10 SAP iPPE
EA-APPL 600 0010 SAPKGPAD10 SAP Enterprise Extension PLM, SCM, Financials
EA-DFPS 600 0010 SAPKGPDD10 SAP Enterprise Extension Defense Forces & Public Security
EA-HR 600 0018 SAPKGPHD18 SAP Enterprise Extension HR
EA-FINSERV 600 0010 SAPKGPFD10 SAP Enterprise Extension Financial Services
FINBASIS 600 0010 SAPK-60010INFINBASIS Fin. Basis
EA-PS 600 0010 SAPKGPPD10 SAP Enterprise Extension Public Services
EA-RETAIL 600 0010 SAPKGPRD10 SAP Enterprise Extension Retail
EA-GLTRADE 600 0010 SAPKGPGD10 SAP Enterprise Extension Global Trade
IS-PS-CA 600 0010 SAPK-60010INISPSCA IS-PUBLIC SECTOR CONTRACT ACCOUNTING
IS-OIL 600 0010 SAPK-60010INISOIL IS-OIL
IS-M 600 0010 SAPK-60010INISM SAP MEDIA
IS-H 600 0010 SAPK-60010INISH SAP Healthcare
IS-CWM 600 0010 SAPK-60010INISCWM Industry Solution Catch Weight Management
INSURANCE 600 0010 SAPK-60010ININSURANC SAP Insurance
FI-CAX 600 0010 SAPK-60010INFICAX FI-CA Extended
FI-CA 600 0010 SAPK-60010INFICA FI-CA
ERECRUIT 600 0010 SAPK-60010INERECRUIT E-Recruiting
ECC-DIMP 600 0010 SAPK-60010INECCDIMP DIMP
IS-UT 600 0010 SAPK-60010INISUT SAP Utilities/Telecommunication
SEM-BW 600 0010 SAPKGS6010 SEM-BW: Strategic Enterprise Management
LSOFE 600 0010 SAPK-60010INLSOFE SAP Learning Solution Front-End
ST-A/PI 01K_ECC600 0000 - Application Servicetools for ECC 600
APICON 1470000000 0000 - APICON GmbH, Interface Add ON
thank you Xavier -
SOLMAN EHP1 - anyone can create support message in Satellite System's Help?
Hi,
I just curios that why everyone can create support message in satellite system-> help -> create support message?
I tested with restricted profile user and without role SAP_SUPPDESK_CREATE, NO BP created but he still manage to create support message???? Any idea??
Also, same goes to any user can process ticket in SOLMAN with no BP-Employee role and SAP_SUPPDESK_* roles assigned.
Your kind input is very much appreciated.
Thanks,
Nicholas ChangHi Nicholas
If you are using a "Named" user instead of the Trusted Relationship in the RFC maintained in BCOS_CUST for entry OSS_MSG then this is quite possible. In this case the "Named" user will be used to call the interface to create message and the calling user ie the end user creating the ticket will only be used as "Reporter" of the message.
The user entered in the RFC details probably has the authorization to create Support desk messages.
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Amit -
Service desk error creating support message "help- create support message"
Hi
I'm customizing SM 7.0 SP Stack 15 service desk scenario. I'm in a VAR SAP, so It's a mandatory scenario.
I've done all basic settings from General Settings, Connection to SAP, Online Documentation, ...,
Business Partners, iBase, Basic BC-Sets for Configuration, Number Ranges. After them , for Scenario-Specific Settings-> Service Desk->Service Provider I've done all these steps. At SAP System Solution Manager, I've created solutions at dswp transaction and EW Alert are centralized these steps works. Transaction notif_create works and iBase are well mantained.
The problem is when I try create a support message from satellite SAP system. I logged With a SAP user which is BP, key user and has authorizations in a satellite system and I choose help->create support message, so a pop-up appears and I fill the fields, and I press button (Save/Send). An error appears:
Error in Local Message System: Access via 'NULL' object reference not possible. Message was Not Created
In order solve the error I review:
- The satellite SAP system is at the iBase installed components.
- I've Assign Number Range for ABA notifications at SLF1 transaction.
- I've Checked number range for Service Desk Message at SLFN transaction.
- I've configured ABA Message transaction DNO_CUST01, transaction DNO_CUST04
- (satellite system) Transaction sm30, table BCOS_CUST:
Appl. + Dest. + +
OSS_MSG W SM_SMGCLNT010_BACK CUST620 1.0
TST_CUS 0120009939
RFC SM_SMGCLNT010_BACK works, SM recollects EW Alert from this satellite system
- (satellite system) I logged with a SAP user with these roles:
SAP_SUPPDESK_CREATE
SAP_BC_CUS_CUSTOMIZER according SAP NOTE 834534
SAP_BC_CUS_ADMIN according SAP NOTE 834534
SAP_SV_FDB_NOTIF_BC_CREATE
SAP_SV_FDB_NOTIF_BC_ADMIN
All these roles are mantained.
- I've review SAP Notes 834534, 864195, 621927(I haven't applied this SAP Note because it's older)
Please could you help me?
Thanks and Regards
RaulHi,
When I try create a SAP message via help->create suuport message, I get the same error so I run help->create support message in a satellite system so I run help->create support message in Solution Manager
system. Also, a dump is generated in Solution Manager when I try create support message or from satellite or from solution manager.
========================================================================
Runtime Errors OBJECTS_OBJREF_NOT_ASSIGNED
Date and Time 10.07.2008 10:17:26
Short text
Access via 'NULL' object reference not possible.
What happened?
Error in the ABAP Application Program
The current ABAP program "CL_BOR_SERVICE_PPF============CP" had to be
terminated because it has
come across a statement that unfortunately cannot be executed.
Error analysis
You attempted to use a 'NULL' object reference (points to 'nothing')
access a component (variable: " ").
An object reference must point to an object (an instance of a class)
before it can be used to access components.
Either the reference was never set or it was set to 'NULL' using the
CLEAR statement.
How to correct the error
If the error occures in a non-modified SAP program, you may be able to
find an interim solution in an SAP Note.
If you have access to SAP Notes, carry out a search with the following
keywords:
"OBJECTS_OBJREF_NOT_ASSIGNED" " "
"CL_BOR_SERVICE_PPF============CP" or "CL_BOR_SERVICE_PPF============CM004"
"PROFILE_CONTAINS_PARTNERDEP"
If you cannot solve the problem yourself and want to send an error
notification to SAP, include the following information:
Information on where terminated
Termination occurred in the ABAP program "CL_BOR_SERVICE_PPF============CP" -
in "PROFILE_CONTAINS_PARTNERDEP".
The main program was "SAPMSSY1 ".
In the source code you have the termination point in line 41
of the (Include) program "CL_BOR_SERVICE_PPF============CM004".
=========================================================================
Thanks and Regards
Raul -
How to restrict usage of "Create Support Message" action in Help menu
Dear Experts,
hoping someone can help me to find a solution to this:
in our company we are building a business process so that not everyone should be able to open a new support message under maintenance cycle, but only "Power Users" - we call them BPE for Business Process Experts.
All the rest business comunity should filter their inquiries thru BPE's, and if BPE decides that Support Message is required, then (s)he will use the Create Support Message function under Help main menu.
Is there any way in SAP to restrict usage of "Create Support Message" function to only a group of people (BPE) by security or other means, so that it's invisible (or not executable) by other people ?
Thank you in advance
ElenaHi,
You can restrict the creation of support message thru the Auth Obj CRM_ORD_PR.
Thnx,
Waseem. -
How to create Support Message in Solaman
Dear All,
I know how to create message in satellite system and configuration required for that but now my requirement is to create message in solman only and then further process the same as usual. How can I do that.
NOTIF_CREATE is the transaction code for that but it ask for lot of details to create ticket. Can I create ticket form Help--->Create Support Message? Do I need to maintain table BCOS_CUST in solaman? What else configuration is needed to be done?
Regards,
NikhilHi Nikhil,
There can be many reasons for 513 error.
Please check the following steps in you systems:
Check the number range assignment for SLF1 in transaction dno_cust01.
Check for ur authorization of SAP_SUPPDESK_CREATE to create the messages.
Go to transaction DNO_CUST04. Select the field NO_USER_CHECK, and check the "filed value". should be X
Confirm Ur entries in Service Desk destinations in the Solution Manager System. OSS_MSG must exist
Regards,
Sunny -
Sold-To Party and Reported missing when doing Help - Create Support Message
Sorry, I know this has been asked multiple times, but I'm missing something in the responses. The responses I am finding either don't seem to apply to my situation, or aren't detailed enough to explain what I'm supposed to be doing.
Solution Manager 7.0 EhP1 SAPKITL435.
If we try to do a "Help - Create Support Message" from within our production Solution Manager system, the "Reported by" field is correct, but the Sold-To Party is blank.
If we try to do a "Help - Create Support Message" from within our non-production Solution Manager system, both the "Reported by" and Sold-To Party fields are blank.
If we try to do a Help - Create Support Message" from another SAP system whose RFC is pointing to our non-production Solution Manager system, both the "Reported by" and Sold-To Party fields are blank.
I've looked at IB52, as well as the SPRO activities under "Partner Determination Procedure." I think a big part of my problem is that they just don'e make sense to me yet, because I can't figure out what I should be changing.
For example, IB52 looks to me like it only applies if you want to assign something to the same person all the time. Am I missing something there, or is that an answer to a different question?
I also can't figure out if I need to create something new in "Define Access Sequences," or modify something existing, and, if I modify, to what?
Does anyone know where I could find specific instructions for setting this up?Hi Brenda,
Regargind this issue, please check if Sold-To party is maintained for
your system with IB52 in your solman system as the steps below:
SOLUTION MANAGER system
->IB52
->select the system on left hand side
->click on 'goto' on top menu
->Select 'partner'
->Now maintain Sold-To party
Also check below note:
1165357 Sold-to-Party is not assigned to Service Desk messa
As you said ou already assigned then i would request you to please check if you have assigned at the system level or not. Somtimes people define at top of the tree and also at system level. Please assign at system level and delete all other. Most of the times this is the issue Sold-to-party doesnt fill automatically.
For reported by field:
Please check the note: 824640: Customizing missing for Service Desk in Solution
read this note carefull and this will help you fixing the reported by issue.
Please, make sure you have applied the following corrections:
1439191 Incident Create: Message Reporter or Processor is not saved
1486132 Incident Create: Enhance search help of Reporter field
1497700 Work center: Message details not updated after refresh
After this if you still having issue you need to provide more details but i think this will fix the issue.
Thanks
Regards
Vikram -
Urgent Help need for ABAP Custom Process Types
Hi Gurus,
I have created a Custom Process Type for ABAP program which returns status (Success or Failure).
I followed the below procedure to create a custom ABAP process type.
In RSPC, I went to Settings -> Maintain process types
I selected the ABAP process type and then selected the EDIT -> COPY AS and then in the process chain configuration screen, I gave a new name to the process type, changed the POSSIBLE EVENTS settings to "2 process ends "successful" or "failure" and saved the settings to confirm changes.
Now I can see the new process type for ABAP program which returns the success or failure for the successors.
Now, my question is, where do i write the logic for ABAP program ? how does the ABAP program returns the success or failure. Do I have to change the code in the method IF_RSPC_EXECUTE~EXECUTE to return success or failure. Please make me clear where I can write the code? For example in my ABAP program, I am searching a table to find a specific value. If the value is not found, then the ABAP process type should return failure, if found should return success. How can I do this?
Thanks in advance,
Regards,
aarthi
[email protected]Hi,
We have a similar problem. We have an ABAP program in a process chain that
uses a custom process type with on success and on failure.
If the program is successful there is no problem. it will run the next process step.
The problem is when the ABAP Program fails and even though the message class is E in our ABAP program it has a confirm popup message with a status change and asks "Save Status and Trigger Events if Appropriate".
Once you enter Yes to continue it then continues to the next step in the program and is fine.I traced in debug where this status message is appearing. It is in CL_RSPC_LOG. There is a popup_to_confirm_step where it checks the e_status that is value J ( Framework Error upon completion). Then it submits the rspc_process_finish program to complete and call the on error process step.
Has anyone else experienced this and is there any other documents out there to help me?
Apologies if this is not very clear.
Any assistance would be appreciated.
Thanks
Monica Mandia -
Custom Process Type - Creating the variant screen
My custom process type's logic is rather simple: run parts of the process chain only if it is the first day of the month, other parts only if it the last day of the month.
I created a new custom process type (ABAP OO Class), but I am now struggling with creating the logic to create/maintain a variant for my custom process type.
My goal is to have a simple interface with two radio buttons where the user clicks on the "new variant" icon. One choice is "run on the first day of the month", the other choice is "run at the last day of the month".
My understanding is that this logic has to be implemented in the method IF_RSPC_MAINTAIN~MAINTAIN.
To support this, I also created a database table that consists of:
- process chain id
- run type (B = beginning of month / E = end of month)
- current process type id (not quite sure how to populate this field yet...)
Can someone now point me into the direction on how the create the variant logic so that the radio buttons get displayed and the table updated with the user's choice?
Thank you,
DennisAny ideas?
-
ERROR when Trying to create support message in satellite system
Hi
I have a wired problem.
My user's are opening support message in the solman through the ECC system.
But when a user is open a support message with the component FI he get the following message:
"Error in Local Message System: Component FI does not exist: Check your entry Message was Not Created"
I'm working with ECC6 and SOLAMN 4.
Why I can't generate support message with the component "FI" ?
Please advice
Best regards
Lior GrinbergHi
SAP Component is FIN Financials not FI that is why I thnk u r getting an error.
Normal process is
Whenever your user will post any message from any Transactions of FI module in ECC they goto help->create support message
This will automatically fill the SAP Component
Secondly if they are posting from initial logon screen they can choose the value by pressing F4 in SAP component field
Hope it solves ur problem
Regards
Prakhar
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