Folder disappears in shared folder on mac 10.9

Hi there
A user has access to his desired shared folder on the network. He can view the top level folder and on the next level down he can see TWO folders but no more. He is expecting to see a lot more,
None of them have been moved by the owner of the folder or tidied up by anyone that has the correct permissions. Other users on both PC and MAC are able to see all the folders.
He is using 10.9.2 Mavericks.
SMB and CIFS have been tried to connect, neither rectify the issue.
regards
tabasam nawaz

Durin, forgive me for not replying right away.
I am only using the motherboard audio - an 898. It's the rampage iv extreme board and I'm only using the built in audio output.
Yes, i was closing the software to get the audio back on the lynda.com training video. The thing that gets me is how it was working for two days before this happened. 6 chapters worth of lynda.com training videos. That's several hours of work going back and forth from the video playing to the audition software playing. Nothing changed from one night to the next morning. The only thing I did was install an update to flash the day before and I may not have shut down the computer right away when it was done. But somewhere between late that night and the next morning, the audio got to this place where it would slowly start distorting very badly on the video and the volume would slowly drop. It seemed to always happen to the video first, then the audition software. But eventually the audio was completely gone on both until I shut down the audition software which would seem to reset the audio somehow on both the video and the software....for a bit.

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