Folder Issue

All, since having Verizon DSL installed on her PC, every time my mom tuns on her computer, the Verizon folder in the Program Files folder always opens up maximized.  How can she prevent this from happening?

#1 I know this Windows, but what Version of Windows is it?
For example Windows XP.
#2 Did she turn off, restart, put into sleep mode, or hibernate the computer?
For example, on one of my XP computer(s): I go to Start -> Turn off Computer. Then I see Hibernate, Turn Off, and Restart.
On another of my XP computer(s): I go to Start -> Turn off Computer. Then I see Sleep, Turn Off, and Restart.
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