Folder order won't save in Outlook 2013

In my Outlook 2013 desktop client, I accidentally moved the position of my Inbox toward the bottom of my list of email folders. I have since moved my Inbox back to where I originally had it, but every time Outlook restarts, it goes back to where I accidentally
moved it... once. Apparently Outlook saved the position of my Inbox the
one time I moved it, but won't save it the many other times I fix it.
Can someone tell me how to work around or fix this bug?

Hi,
Which type of email account are you using? POP3, IMAP or Exchange?
We may try to use the "Show all folders A to Z" option to reset the Mailbox folder list to its default order. To do this, right-click on the top level of your mailbox and select "Sort subfolders A to Z" and then restart Outlook
to see the result.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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Favorites order won't save in Outlook 2013 RTM

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any of those and restarting Outlook causes all 4 to show up in favorites (even if adding just one) and they always are at the top, even when placed elsewhere. Moving them to a different position and restarting causes them to all pop up to the top again, sometimes
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This does not resolve my issue.
I like to have all of my "Inbox" folders at the top of the favorites list. As soon as I move an IMAP folder to the top of the list (gmail or yahoo ) the next time I close and open outlook the order is changed. I can change the order of any other items
in the list though.
Image 1: Current favorites list, I have exchange, hotmail, POP, and IMAP accounts
(The IMAP accounts are at the bottom of the list)
Image 2: I move one of the IMAP Inboxes up in the list
Image 3: The next time I open and close outlook the order is changed.
               (to restore the order I have to remove the folder I moved from favorites and add them back to the bottom of the list)
     Image 1:
Image 2:                                                  Image3:

How to assign the iCloud/Contacts folder as an Adress Book in Outlook 2013?

I just Installed Office 2013
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Hi,
For more methods of making Shared Contacts available as an Address Book, you can refer to the following articles:
http://social.technet.microsoft.com/Forums/en-US/9d20ffad-d49a-4aa3-8d49-c63b8d4583ee/adding-shared-contacts-to-the-address-book-without-public-folders-in-outlook-2010?forum=outlook
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http://www.msoutlook.info/question/614
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
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We
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interview project would be greatly appreciated if you have time.
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Newly created folder not visible in directory tree (Outlook 2013)

We are using Exchange 2007 on-premise and Outlook 2013 on the client computer.
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When creating a new folder after that, the same issue occurs again.

I am assuming you are running in cached mode and this is not a shared mailbox. Have you tried forcing a full client synch? This should force the online version of the folder structure to be recopied to the client. What is happening behind the
scenes is that the client is telling the server to add the folder, but the client's information from the server doesn't yet include the new folder - this is why you see the folder disappear. Once you force the resync, the server will deliver the updated
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The Adobe add in won't save in Outlook.

Any suggestions with troubleshooting the fact that adobe add in wont save to Outlook? I have Outlook 2013.

I have not heard of an Adobe product called add in. If this does not involve an issue with downloading Adobe software you should find the forum for whichever product this concerns and post your question(s) there.
Here is a link to a page that has links to all Adobe forums...
Forum links page: https://forums.adobe.com/welcome

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This issue occurs intermittently. No add-ins are running. No anti-virus programs are running. Outlook does not respond and it must be restarted. This issue also affects reply email items and forwarding email items as well.

Hi,
Which type of email account are you using? POP3, IMAP or Exchange?
If you are using a POP3 email account with an Exchange server account configured in the same profile, this issue may happen because the
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If above didn't apply, please follow the steps in the KB article below to troubleshoot the issue:
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TechNet Community Support

How to Sync iPhone 4s with Outlook 2013 (64-bit)

I used to sync my iPhone 4s with Outlook 2013 (32-bit) with no problems at all. I have changed ove to the 64-bit Outlook for reasons I do not need to mention here. I am now unable to set up to sync with Calendars, Notes and Tasks.
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Yes, I removed iCloud add-on from Outlook; and uninstalled iCloud. I then re-installed, and sync would not work (no tab for sync in Outlook either). There was no improvement.
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Import pst files in Outlook 2013

Hi all!
I have a simple question for you...
The normal procedure suggested me to import a pst file from Outlook 2007 to Outlook 2013 from File->Open and Export->Import/Export->Import data from other programs....etc. This procedure works normally.
If I export mail by mail (one each mail at time) from Outlook 2007 to a normal folder in my desktop I have a folder with more .msg files. And, when I finished to do this I import mail by mail from my desktop folder to new .pst file in Outlook 2013.
This procedure can be corrupt or damage the pst file?
Many thanks!
Bye!

You are using the term "export" for two different scenarios - one of which has nothing to do with "exporting". Similarly, the term "folder" means 2 different things under the scenario described.
Specifically, you don't export email's one message at a time, in this case, these are being "saved" in a Windows folder which is not the same thing as an Outlook folder (contained in a PST file).
Instead of going through this latter process which has to be time-consuming and a pain, have you considered simply opening the pst file used in O'2007 and then just moving/copying the desired messages to the desired O'2013 folder? Am sure there is a reason
that you're going through this latter process but on the surface it seems that it's a long way around to arrive at your destination.
Karl Timmermans [Outlook MVP] "Outlook Contact Import/Export/Data Mgmt" http://www.contactgenie.com

Issue with additional mailboxes update in outlook 2013

I have weird issue where I have an additional mailbox attach in to in my Outlook 2013 client. this additional email box
(department email box ,eg :[email protected] ) is shared among few other users. I am getting emails to my email
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I have done following this but fruitless
1. set automatic send/receive to 5mnts
result , after 5,mts NO emails were delivered but after click on
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2. remove the outlook profile and re-created (Deleted data diles on C:\Users\my username \AppData\Local\Microsoft\Outlook
result , same
It would be
great if expert can help me on this, Many thanks in advance
Cheers
Epsi

Hi Epsi,
According to your description, the issue seems that your shared mailbox can’t be updated automatically. If your shared mailbox is added as an additional mailbox via
the Exchange email account’s Advanced tab (using the
Open these additional mailboxes option) or via Auto-Mapping,
please check the following settings in Outlook:
1. Open Outlook, click File > Account Settings
> Account Settings.
2. Click Change and make sure Use Cached Exchange Mode is checked.
3. Click More Settings > Advanced tab. Make sure use Cached Exchange Mode is checked and uncheck Download shared folders to use shared folder in Online mode.
4. Click Apply > OK > Next > Finish.
Then restart Outlook to check whether the issue persists.
Regards,
Winnie Liang
TechNet Community Support

Drafts folder relocation Outlook 2013 and Gmail IMAP and multiple saves to trash folder

Hi,
I have Office professional 2013 32 bit running on Win 7 64bit. I have an issue that I know has been discussed but I see no resolution.
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Outlook 2013 does not allow me to remap the drafts folder I click unsubscribe and it says the folder is a special folder and cannot be unsubscribed in Outlook. I use the account on my iPhone and this allows me to unsubscribe from the folder.
Has anyone found a solution or is anyone working on a resolution for this problem?
Best regards,
Clive
Regards, Clive

I am having a similar problem with trash receiving multiple copies of some drafts. In last 20 minutes 19 copies of a draft have been included in trash. It seems to happen when I view a draft --but not solely
Using Outlook 2013 with IMAP GMail on windows 7 on a laptop. It synchs with my IPHONE. Yesterday I called Dell Support. They said it was a virus -- though a thorough scan found one item --it was deleted and problem continues.

Outlook 2013 won't auto-save emails if encryption or digital signature is enabled.

In Outlook 2013, I recently noticed that although I have Autosave enabled, I never get drafts autosaved. The option is located in File > Options > Mail > "Save Messages" section > "[ ] Automatically save items that have not been
sent after this many minutes [3]."
Experimenting with why I have lost 2 long emails after system crashes, I discovered that Outlook 2013 will
only automatically save emails if the Encrypt and Sign buttons are turned off. By default, I enable both in our corporate environment. So I never benefit from auto-save. I've changed the Autosave location and tested various other settings to
no avail. But Autosave always works fine if there's no digital signature or encryption enabled.
Has anyone else encountered this? Is this a bug?

Hi,
I just tested on my Outlook 2013 and experienced exactly the same.
This is pretty much by design, actually you may find you are even unable to manually save these emails as drafts if encryption or digital signature is enabled. I can also confirm some email service providers don't allow saving Encrypted Emails
as drafts either, so this is not a bug but how it works in Outlook.
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 XLS Attachments cannot be opened in Excel 2013 due to Trusted Center restrictions with Outlook Secure Temp Folder

Dear all,
I'm having some serious issues with Office 2013's Trusted Center settings. In Outlook 2013 XLS Attachments cannot be directly opened in Excel 2013 with double-clicking due to Trusted Center restrictions for Excel 2013 regarding Outlook's Secure Temp Folder.
I tried to adjust the corresponding Office 2013 Administrative Template within my GPOs but to no prevail.
I did find out that Outlook 2013 places an attachment within the Outlook Secure Temp Folder located at "C:\Users\a.ollischer\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\PPIU10RW” before passing it to Excel 2013 in order to
open it. It fails due to not trusting this location though I added the corresponding path to my Trusted Locations.
What can I do in order to make this work without having to tediously save each and every attachment to "My Documents" prior to opening it? Any help would be greatly appreciated.
Alex
Alexander Ollischer Diplom-Wirtschaftsinformatiker (FH) Citrix & Microsoft Certified Engineer (CCEA, CCEE, MCSA, MCSE, MCDBA, MCTS) Afontis IT+Services GmbH Baierbrunner Straße 15 81379 München Deutschland Telefon (089) 74 34 55-0 Fax (089) 74 34 55-55
mailto:[email protected] http://www.afontis.de http://www.itganzeinfach.de Amtsgericht München, HRB 109 005 Geschäftsführer: Thomas Klimmer

Hi Maurice 7785,
Deal and customize attachment security behavior to access such kind of blocked file format. Usually, Outlook does not allow users to open such unsafe type of attachments. It means they are blocked them by default, so you need to unblock such items using REG
values.
Take more help from the similar thread:
http://social.technet.microsoft.com/Forums/en-US/53563c4b-d27f-4866-a5a8-95eb1ad1a3e6/hide-attachements?forum=outlook
Note: Improve community discussions by marking the answers helpful otherwise respond back for further help.
Thanks
Clark Kent

Sent messages aren't saved in the Sent Items folder in Outlook 2013

When we send a message in Outlook 2013, a copy of the message should be saved in the Sent Items folder by default. If Outlook doesn’t save a copy of the sent message, it may be caused by any one of the following
reasons:
The “Save copies of messages in the Sent Items folder”
option in Outlook is disabled.
The save location for sent messages was changed to another folder.
There is a custom view set on Sent Items folder, or the view on
Sent Items is corrupt.
Outlook Data File may be damaged.
To resolve the issue, use the appropriate method for your situation.
Enable the Save copies of messages in the Sent Items folder
option
To configure Outlook 2013 to save copies of your sent messages in the Sent Items folder, please follow these steps:
1. Click File tab > Options.
2. Click Mail on the left pane.
3. Scroll to the Save Messages section, select the check box before “Save copies of messages in the Sent Items folder”.
4. Click OK.
If it is the replying message that is not saving to the Sent Items folder, we need to disable the “When replying to a message that is not in the Inbox, save the reply in the same folder” option in the location mentioned above.
If you’re using an IMAP account, please also make sure you didn’t select the “Do not save copies of sent items” in Account Settings. To check this, Please refer to the following steps:
1. In Outlook, click File tab > Info.
2. Click Account Settings > Account Settings, and then double-click your IMAP account to open the
Change Account wizard.
3. Click More Settings button.
4. Under Sent Items heading, clear the check box before “Do not save copies of sent items”.
5. Click OK and click Next to complete the configuration.
Make sure there is no rule or anything else to redirect sent messages to other folders
To check if it is caused by Outlook rules, please follow these steps:
1. In Outlook 2013, click Home tab.
2. Click Rules > Manage Rules & Alerts.
3. In the rules list, check if there is any rule that applied to the sent messages may cause this issue.
In addition, some rules may be corrupt or hidden and we cannot see them from the rules list. We need to use the MFCMAPI tool to find and delete the corrupt/hidden rules. To do this, we can use the following steps:
1. Download MFCMAPI tool from: http://mfcmapi.codeplex.com/
2. Start MFCMAPI tool.
3. Click Session menu >
Logon, select the Outlook profile you are using and click OK.
4. Double-click the mailbox that contains the inbox rules that you want to delete.
5. A new window will open. In the new window, expand
Root Container or Root – Mailbox, and then expand
Top of Information Store or IPM_SUBTREE.
6. Right click on Inbox and select
Open associated contents table.
7. In the Inbox window, locate and then right-click the items that have the
IPM.Rule.Message message class, and then click Delete Message.
To identify a specific rule, you’ll have to select the rule in the top pane in MFCMAPI and then scroll down in the lower pane and look at the
Property name(s) column. Find the ptagRuleMsgName property name and check the value against the rule name you were trying to delete in Outlook.
8. In the Delete Item dialog, select
DELETE_HARD_DELETE from the Deletion Style drop-down menu.
9. Click OK.
Reset the view settings on Sent Items folder
If you accidently changed the view settings on Sent Items folder, this may cause some sent messages not visible in the folder. To check if you’ve set any view settings on Sent Items folder, please follow:
1. In Outlook, select Sent Items folder.
2. Click View tab from the Ribbon.
3. Click View Settings button. If you notice the
Reset Current View button is clickable, it means the view settings for Sent Items have been changed before.
4. Click the Reset Current View button and then check the Sent Items folder again.
Scan and repair the Outlook Data File
To repair the .pst file, please follow:
1. Find and start the Inbox Repair Tool in the following path:
For Outlook 2013 on a 32-bit version of Windows:
<disk drive>\Program Files\Microsoft Office 15\root\office15
For Outlook 2013 on a 64-bit version of Windows:
<disk drive>\Program Files(x86)\Microsoft Office 15\root\office15
2. In the Inbox Repair tool, click Browse to locate the PST file by using the Windows file system.
3. Click Start.
4. After the analysis scan has completed, it will present you with a scanning report and options for the next step. Click Repair button.
To repair the .ost file, since this type of data file is a copy of information saved on your mail server, we can just delete the OST file and restart Outlook to re-create a new one.
For more information about repair Outlook data files, please refer to this article:
Repair Outlook Data Files (.pst and .ost).
If you have any comments on this topic, please feel free to post here.
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

Same problem here, connecting to a Groupwise (not latest) server. Whenever Mail.app 3 tries to upload/save a new messsage to the server, it would not save and completely lose the message!
I found slightly more information by turning off the "Save to server" option for Sent and Drafts, created a new message that I saved as draft, and then tried to manually move items to the Drafts or Sent folder on the IMAP server.
The error I received was: The message <message> could not be moved to the mailbox <mailbox>-<account>. The IMAP command "APPEND" (to <mailbox>) failed with server error: APPEND NotJunk.
To my inexperienced eyes, it looks like the latest version of Mail changed it's default IMAP handling commands that may be incompatible with older IMAP servers. Anyone else have more insight or know how I can get back Mail.app 2.x from Tiger?

Custom Save Dialog and Logic in Outlook 2013 Add in

I'm creating an addin for outlook 2013. I've got it all setup and such but I'm not sure how to achieve my objective. My boss wants a button on a ribbon that is shown during compose, read, and similar methods and either opens a save dialog or just
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attachments, and such. Either it will save the attachments as well or I could have a separate button to do the same with any attachments; archiving them and renaming them a specific way based on date, file type, sender, etc.
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Hello,
It looks like you need to replace the standard SaveAs dialog with your own. To get this implemented you may repurpose the Save buttons on the ribbon, so each time the user clicks to save the item your custom dialog window is displayed. See Temporarily
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If you need to implement this as a separate feature - just add custom controls to the Ribbon UI (aka Fluent UI). See Walkthrough: Creating a Custom Tab
by Using the Ribbon Designer to get started quickly.

Outlook 2013 folder properties

I created several subfolders under "sent" items in outlook 2013 in order to keep track of and store certain classes of messages.
Initially, whenever I needed to find a message of a particular type, I could go to that folder and scroll through it to retrieve the message I wanted.
Suddenly, and without warning, one of the folders I need the most shows nothing in the folder when I open it.
I can find messages if I know a character, word or phrase that is in the subject line of the message, but unless I enter a search term, the contents of the folder appear empty. I have been using Outlook 2013 for several months and this behavior only started
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Now, unlike most users who claim to have done nothing to cause this, I realize I must have done something to affect the behavior of the folder, but I do not know what it was. I would like to know what I must have done and, more importantly, how to undo it.
I want to be able to see all the contents of each folder every time I open it without having to enter a specific search term.
Can someone provide the appropriate information? Thank you in advance.

Hi,
Since you can see these emails by searching, the items are not actually deleted but are being filtered from view in some way. Therefore, to resolve this issue, change the filtering options:
With the problem folder selected, select the View tab in the ribbon.
In the Current View area, click View Settings.
Click Filter, and then review the tabs for any selections that could filter out specific messages.
(Or, you can choose to click "Clear All" to clear all existing filter settings)
Hope this helps.
Thanks,
Ethan Hua CHN
TechNet Community Support

Folder order won't save in Outlook 2013

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