Folder with a question mark at startup.
I get this question mark along with a folder when starting up. I tried holding down the option key when turning on the power and then I get an internet recovery along with a globe. I click on the arrow below it and it takes maybe 15 minutes to start up. Then i get this disk utilities screen. I'm now unable to do anything. When going into disk utility, disk 0 shows with Mac OS X base system underneath it. All the clickable buttons are faded out. Is there something wrong with the hardrive? and where could i get this fixed? There isn't a warranty on it.
Yes, there's something wrong with the hard drive.
A flashing question mark or globe appears when you start your Mac
Similar Messages
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Blinking folder with a question mark at startup.
Dear all.
I am a newby with Macs and I just found an iMac G3 266Mhz. (Why anybody would throw a Mac away is beyond me but anyhow)
When starting up I just get a blinking folder with the question mark.
I can start up with an CD of Mac OS 9.2 but when wanting to install the software I get an error message about my firmware not being up to date etc etc... when going through the things I have to do for an firmware upgrade I get an error message saying disk locked....By browsing through these pages I found that that was most likely due to starting up from the CD.
But now I'm not able to start up from any other folder then the CD.
If I select to start up from the hard disk I just get the folder icon with the question mark again.
Please please please can anyone help me....or I am doomed to using PC´s forever.
IrolHi Irol
You're in a sort of catch 22 situation. You have to run the firmware upgrade while running from the HD.
Anyway. Try this
Start up from the CD as you did before then copy the firmware update app onto your hard drive .
While running from the CD open the HD and look for the "System Folder"
What does it look like? Is it a plain folder or is it a folder with the picasso face?
It should have the picasso face.
If it's a plain folder do this.
Open it and locate a file called "System" - it will have the picasso face. Drag the file out of the system folder onto your desktop.
Now close the system folder.
Now with one swift action - drag the picasso file and drop it onto the closed system folder - do it quickly so that the folder doesn't open. Then wait a moment.
The picasso face should appear on the systgem folder. Now try starting the mac normally.
Does it work?
If so, run the firmware updater. There are two versions, one for a tray loader and one for the slot loader. It you get the wrong one it will tell you, It will also tell you if the firmware is up to date.
Anyway, if you can't start the mac other than from the CD it is most likely that there is some corruption on the disk. A good tool to use is Diskwarrior - it's a bit expensive but it's a staple of my toolkit - it's far more efficient than both Norton and Techtool.
Another alternative - but probably more difficult. is to run from an 8.6 or 9.0 CD if you can find one - ebay?
Just to say - the flashing question mark is the system's way of saying "I cannot find a valid start-up folder"
Hopefully one of the above will get you going.
The fact that you can start the mac up from the CD says that the mac itself is OK - I wonder if it was thrown away because the owner couldn't sort it out. -
Folder with Flashing Question Mark on Startup
I tried pressing the option key and no startup manager appeared. I unplugged everything, which was not successful. I booted using the snow leopard DVD, went to the Startup Disk option and my hard drive is not an option (only the snow leopard DVD and a network startup (which has a question mark over it). Any thoughts? Thanks
Sounds like the hard drive has died. Does Disk Utility show the drive at all in the left-hand column, or is it completely missing from that list? If missing, your drive is completely dead. Hopefully, you have your data backed up, since in this case the only option for recovering data will be to send the drive to an expensive data recovery service, where they will tear it apart and read whatever they can (which may or may not be much or even anything).
You'll need to contact Apple for service if you're not comfortable opening up the machine and replacing the hard drive yourself. -
HT3964 What does a file folder with a question mark that appears upon startup?
What does a file folder with a question mark which appears on startup mean??
That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
With 10.4, 10.5 or 10.6 put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
Or if you are running 10.7 Lion, 10.8 Mountain Lion or 10.9 Mavericks, boot from the recovery partition (Command +R on boot) and use Disk Utility to repair your OS 10.7 or 10.8 partition.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead. -
My screen has gone blank on startup and occasionally a grey folder with a question mark appears. I have tried rebooting either by pressing the start up with power or pram.. Neither attempts have worked ! My iMac is 2008. Please help :)
Hey Carolinearnold!
I have an article for you that seems to address this issue and can provide some troubleshooting steps for you:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
At startup see a folder with a question mark
At startup I see a folder with a question mark and the system will not boot. Loaded install disk but it can not find the hard drive?
Mac Said:
Additional steps
If your Mac still starts to a flashing question mark, follow the steps below. If any step resolves the issue, you don't need to continue to the next one.
Select your Mac OS X startup disk with Startup Manager by restarting and holding the Option key. After your Mac starts up, restart again to verify that the flashing question mark does not appear.
If the issue persists, insert your Mac OS X installation disc. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc.
MacBook Air note: On a MacBook Air, there are two options for starting up from Mac OS X media: Either connect a MacBook Air SuperDrive to the MacBook Air via the USB port and restart the computer, holding down the C key during startup, or use Remote Install Mac OS X to startup from a system software DVD that's located on a partner computer. Once started up from Mac OS X media, skip to step 3.
Restart the computer, then hold the C key during startup.
From the Utilities menu, choose Disk Utility. Don't click Continue.
Select your Mac OS X disk (named "Macintosh HD" by default) in the left side of the Disk Utility window.
Click the First Aid tab.
Click Repair Disk to verify and repair any issues with your Mac OS X startup disk.
After repairing the disk, try to start up normally.
Important: If Disk Utility finds issues it cannot repair, you may need to back up as much of your data as possible (or use Time Machine to back up to a different disk), then erase the disk and reinstall Mac OS X. You should back up important files and data before erasing a drive. Erasing deletes everything on the hard disk (including things on your desktop). Also, you can install Mac OS X onto an external disk, start from the external disk, and use Migration Assistant to transfer items from your usual internal Mac OS X startup disk to the external disk, then erase the internal disk and reinstall Mac OS X.
If the issue persists, and Disk Utility didn't find any irreparable issues, quit Disk Utility, quit the Installer, select your disk when prompted, and restart.
If the issue continues, reset PRAM. Note: After resetting PRAM, if the computer starts up normally, reselect the startup disk in the Startup Disk preferences.
If none of these steps resolve the issue, start up from the Mac OS X Installation disc and reinstall Mac OS X.
if none of this works but you have to format the entire disk, which is not very fun forsomeone, and if you have important data on your disk that you need, how do you do?
yes I have a solution, but I do not recommend it unless you know what you're doing,
ask a technician who is this he will help you safely, otherwise send a pm to me.
first a little info about me, I'm IT technician then a couple of years and have never beena fan of the mac, and will probably not be there, because I think that off "giant optimized"systems have no security, personally, I want the mac to be release an update so it forcing / or remind the user to backup with time machine, so no I will not get me one of your machines, enough about that, I had a client who had this problem, (ps / something allhave to remember is that all customers are idiots and do not know what a computer realy are, that is why it remains "the rule 101"!
His desk was this apoblemet, and I am recommending not to open up his mac becausethis would guarantee his disappearance, he had also no backups at something so long story short, he was fu ***,,
However, he had all his business accounts on the computer and much much more, so hemade the choice to give me permission to open up the machine, I went through all theguides that were on the Internet and Disk Utility was not helpful at all, nor disk Wari disc to start up, even when I plug in the drive as an external drive on another mac wanted itabsolutely does not come up.
However, so when I connected the disk in a PC with Windows 7, install a program thatmade it possible to see the disk in my computer but could not go into it because then it said that there was something wrong, but then I thought for a bit spruce, windows can see all unknown hard disk format "RAW" guidelines for adding, then it's just to make a RAW backup (google it) and Woll! now i have a copy of all his data, would also like to point out that this may take time, so be patient.
[would also like to point out that if you choose to open the your mac, there is great risk that your warranty disappear, do so at your own risk!],
so if you really have to have a backup of data you need the following;
a PC whit windows
a Controller that convert SATA to USB
a program that makes creating a driver for HFS + disks
a back-up software for RAW drives
and last but certainly not least, patience.
/J -
Instead of an apple, I get a file folder with a question mark!
Hi. I turned on my MacBook today, and instead of the apple popping on to the screen after a few seconds, I got something that looks like a file folder with a question mark in the middle of it. Then it starts to flash! Turned it off with the power button, tried again a few times...same result. Anyone know what to do? Thanks
If the computer starts up after a brief delay, you probably just need to reselect your startup volume. Choose Apple menu > System Preferences. Click Startup Disk and select the the desired startup volume.
If your computer does not start up, try repairing your startup disk and reselecting your Mac OS X startup volume. Click the link below for the webpage with detailed instructions.
A flashing question mark appears when you start your Mac -
when i starst my mac i get a flashing folder with a question mark. i tried rebooting and holding the option button then i get 2 boxes, one with a refresh arrow and one with a forward arrow neither of them seem to do anything. now what
Here is an article that describes what it is supposed to do:
Startup Manager: How to select a startup volume
If no Volumes are shown, it is telling you there are no potentailly bootable Volumes attached. That means your boot drive has died or the bootable image on it is unrecognizable.
What Mac Pro ? by year, GHz, number of processors, screen size?
What Mac OS X ? -
MacBook Air will not power on or reboot. A file folder with a question mark in the center of it appears. What is the problem?
Go step by step and test.
http://support.apple.com/kb/ts1440
Startup Manager to select Startup disk.
http://support.apple.com/kb/HT1310
Repair Disk
Steps 2 through 8
http://support.apple.com/kb/PH5836
Reset PRAM.
http://support.apple.com/kb/PH4405
Reinstall OS X
If this does not help, contact Apple.
Best. -
I had to restart my iMac and when it came back on the screen shows a file folder with a question mark. What should I do?
Did you move any system files? It's looking for the system folder. You can startup from the system CD by inserting the CD and restarting the computer and at the same time hold down the C key. The computer will boot from the CD. At that point run the disk utility and check your hard-drive. It the problem persists then do a fresh clean install of the system folder and that should help you get back on track.
Good Luck. -
I have a problem with lion. My MacBook pro froze and now I get a gray folder with a question mark.
I recently upgraded to lion but my screen just froze. I had to shut it down by holding the power button down. Every time I tried to start it again I got a grey folder with a question mark and couldn't do a thing. I' ve been told to restore snow leopard but I dont want to loose my files or email. What can I do?
Boot from your recovery partition. Check and if necessary repair your startup volume with Disk Utility. You may need to reinstall Lion.
OS X Lion: About Lion Recovery -
Hi Everyone, I have tried all the solutions mentioned by apple and still have a white screen with a blinking file folder with a question mark in the center, anyone have any ideas or experienced this?
Nooo or you would use OS X Recovery Mode: Disk Utilty and then Startup Disk.
Mac OS X & Mountain Lion Community
https://discussions.apple.com/community/mac_os
https://discussions.apple.com/community/mac_os/os_x_mountain_lion?view=discussio ns
Recovery Mode
http://support.apple.com/kb/HT4718
ExpressLane
https://expresslane.apple.com/
Mac OS X Help
http://www.apple.com/support/macbasics/
Isolating Issues in Mac OS
http://support.apple.com/kb/TS1388
https://www.apple.com/support/osx/
https://www.apple.com/support/quickassist/
http://www.apple.com/support/mac101/help/
http://www.apple.com/support/mac101/tour/
Get Help with your Product
http://docs.info.apple.com/article.html?artnum=304725 -
My iMac is completely unresponsive. Whenever I restart it, it's just a white screen with a flashing file folder with a question mark in the middle. What does this mean?
this means the mac cannot find the startup disc. which more times than not means you need a hdd replacement.
try starting holding the option key, then using utilities try to repair the disc. -
My laptop opened with a grey flashing file folder with a question mark inside it . How do I open my laptop! I have tried force closing several times and restArting nope ! nada! Suggestions?
That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
With 10.4, 10.5 or 10.6 put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
Or if you are running 10.7 Lion, 10.8 Mountain Lion or 10.9 Mavericks, boot from the recovery partition (Command +R on boot) and use Disk Utility to repair your OS 10.7, 10.8 or 10.9 partition.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead. -
What does a blinking file folder with a question mark indicate?
What does a blinking file folder with a question mark indicate? I cannot get past it or do anything with the unit.
glamiera wrote:
What does a blinking file folder with a question mark indicate?
That's the firmware telling you it can't find the operating system it's been assigned to boot from.
It could be because it forgot somehow, or the operating system is no longer there or readable or the hardware holding the operating system has failed.
Hold the power button to force a hardware shutdown, then reboot holding the option/alt key held down on the wired or built in keyboard, icons will hopefully load on the screen and if OS X appears, click the arrow to boot from it.
Once in OS X, head to System Preferences > Startup Disk and select your boot drive so it can remind the firmware.
If there is no OS X boot volume, just recovery or Bootcamp (if Windows installed) then you need to perform more work.
Create a data recovery/undelete external boot drive
To get a copy of your files off the drive.
Step by Step to fix your Mac
To fix your machine and find out (hardware test) if it's a hardware issue of some sort.
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