Folder with "!" error screen

My iPod came up with it's famous error screen exactly like this
http://efaller.com/blog/wp-content/uploads/2006/07/error.jpg
Mine is also a 3rd gen
I tried calling the customer service and I tried using the online customer service but there is a problem. My case had a little bit of sand in it and parts of the info on the back are unreadable. One of these pieces of info is the last bit of my serial number. Any ideas on what to do.
So here's what happened on my iPod's death:
I have been using it 1.5hrs a day every day for about 2 months. One day when I push play it takes about 10 seconds and then responds. That seemed odd but I dismissed it. The next day I push play, wait ten seconds and nothing. Eagerly I push play again and still nothing. I brought it home and tried to reset/restore it. Bad news, my computer won't recognize it(eMac). So I try on my dad's computer(MacbookPro). Still no good. Then I try on a dell. Nada. I decided to let the battery die completely and see if that helps. No. When I plugged it in this time I got the error message above.
WHAT DO I DO?

Ok, reset your iPod by holding the Menu+Middle button for 10 seconds, or until it turns off. Immediately hold the Play+Middle button until it goes into Disc Mode. Try plugging it in now.

Similar Messages

Using Windows: Send to -- Mail recipient, msg is sent OK, but not saved in Sent folder, with err msg about it. Sending from within Thunderbird: msg saved OK.

When using Windows 8.1 context menu: Send to --> Mail recipient, message is sent OK, but not saved in Sent folder, with error massage: There was an error saving the message to Sent. Retry? (selecting Retry doesn't help).
Similar issue happens when I open a ".eml" file and Reply of Forward it.
When composing a new message from within Thunderbird, all is OK, including saving in the Sent folder.
Already tried:
Compacting the Sent folder.
Compacting all folders of the account.
Uninstall Thunderbird and install the latest version (31.6.0).

When using Windows 8.1 context menu: Send to --> Mail recipient, message is sent OK, but not saved in Sent folder, with error massage: There was an error saving the message to Sent. Retry? (selecting Retry doesn't help).
Similar issue happens when I open a ".eml" file and Reply of Forward it.
When composing a new message from within Thunderbird, all is OK, including saving in the Sent folder.
Already tried:
Compacting the Sent folder.
Compacting all folders of the account.
Uninstall Thunderbird and install the latest version (31.6.0).

Folder with Question Mark on Start-up/ DOS-like screen with errors now...

Left my Mac Pro running last night, woke up to it being frozen (looked like it was
in hibernation mode and wouldn't wake up).
Forced a shut down from button on tower - on start-up, went gray screen
with blinking folder with question mark.
Inserted install disc 1 and held down 'C' - Went to choose your lang menu,
I picked English, went to choose start-up disc. Options were the install
disc and a network drive with a question mark. I picked drive with
question mark.
Computer looked like it was trying to restart, apple with loading circle
spinning, and then blinked to a black screen that looked like DOS that was
blinking error messages (one message was "diskOs2 undefined Oxe0030005")
Any suggestions?
Mac Pro Mac OS X (10.4.9)

Was there a storm or outage that could have brought it down? for now it sounds like a kernel panic screen is what you are seeing. If you don't have a UPS, I wouldn't be w/o. Never know when one of those high winds will knock out power.
You could try to do an SMC Reset and see.
I assume you usually sleep the system and it doen't have trouble with wake from sleep, and you haven't altered the system (new hardware etc) in any way that would change that.

Grey Screen with Flashing Folder with Question Mark

Hi,
I need some help with an issue I'm having on my Mid-2012 Macbook Pro (13"; OSX 10.9.2; 8GB RAM). I've had issues with this Macbook for the past year. I've worked with Apple Support and had it into the Mac Store prior to the warranty expiring (Dec 2013). I have the exact same model with all of the same specs that my employer purchased at the same time for work as my work computer, and I haven't had any issues with that one.
Previously, the system would slow down excessively and eventually start hanging. Occasionally the screen would start flashing. Apple phone support had me wipe the hard drive and re-install the OS and all of my file, apps, and setting from my Time Machine backup. That worked for about four months, and then it started again. Since it was getting close to the warranty expiration, I took it to an Apple Store. They ran a bunch of diagnostics, said the hardware was all fine but the OS needed to be re-installed. They did that in early Dec, and everything was cool again until about three days ago. Three days ago, it started slowing down and freezing again (even when doing non-memory intensive tasks such as broswing the web with only a couple of tabs open and no other applications open). Last night, it froze hard and wouldn't shut down, so I had to cold boot it. When I tried to power it back on, it came to the grey screen with the flashing folder with the question mark (which I know means it can't find the boot sector). I waited until this morning, and it stil wouldn't boot. I then rebooted into Startup Manager, and the HDD was there. I selected the HDD, and it booted fine and ran fine for a couple of hours (I was able to do a Time Machine backup). Then it froze up solid again. I waited for an hour or so before cold booting (don't like doing that), and when I tried rebooting, I got the flashing folder with the question mark. I tried booting into the Startup Manager again, but this time, my HDD wasn't listed. I then booted into the OSX Recovery utility (CMD R on boot), went into the Disk Utility hoping to do a disk repair, but my HDD wasn't listed. I have an external SATA to USB adapter, so I pulled the HDD, hooked it to a USB port on my other (identical except it doesn't have problems) Macbook Pro. Once my other Macbook booted, the HDD from the bad Macbook Pro showed up fine. I ran a verify and repair disk on the HDD from the bad Macbook, and it didn't show any issues.
So I figured I'd be really brave. I took the HDD from the bad Macbook Pro and put it in my work (good) Macbook Pro (I took the HDD out of my working work Macbook Pro). It booted fine. I then did the verify and repair disk (again no errors) and verify and repair permissions (it found a few, but no more than it has in the past). I ran it that way for about an hour with no issues. That led me to believe that the HDD for my personal Macbook was fine, and it must be an issue with the SATA cable or the mainboard.
Here's where it gets odd. I put the HDD from my work Macbook Pro into the bad Macbook Pro thinking it wouldn't even recognize it. It did recognize it, and it booted fine. I ran it like that for about 30 minutes. It did have a couple of short freeze ups, but it didn't lock up solid. I didn't want to push my luck and possibly damage the HDD for my work Macbook, so I shut down the bad Macbook Pro ended the experiment at that point.
I put the original HDD back in the Macbooks where they originally came from. I then ran the Apple Hardware Test (press and hold D on startup) on the bad Macbook Pro; I did the extended testing option. It ran for about an hour, but it didn't find any issues with the bad Macbook Pro.
I put the HDD from the bad Macbook back in my working Macbook and wiped the disk and reinstalled OSX from a Time Machine Backup from last week (before the problems occured). Put it back in the bad Macbook and still no luck. Finally I tried resetting the PRAM because I saw that as one of the options on this discussion board.
I've searched and read everything I can find related to this, but I can't find anything that works, and I'm at my wits end. Can anyone point me in a direction of what might be wrong and what else to try?
Thanks!
Mike

You performed thorough and methodical troubleshooting, and this appears to be the most important result:
I put the HDD from my work Macbook Pro into the bad Macbook Pro thinking it wouldn't even recognize it. It did recognize it, and it booted fine. I ran it like that for about 30 minutes. It did have a couple of short freeze ups, but it didn't lock up solid.
Given compatible hardware, you ought to be able to swap hard disk drives in exactly that manner, so it shouldn't surprise you that it worked. However, installing the "known good" HDD in the problem machine should not have resulted in any freeze-ups at all.
You can conclude the hard disks (both of them) are serviceable and whatever fault exists probably lies elsewhere. Often the SATA cable is damaged or not seated properly, and is likely to fail more than anything on the logic board. Inspect the logic board's SATA connections and make sure there are no contaminants or damage. The two drives and two logic boards are going to have slightly different component tolerances, so perhaps the defective one is simply exceeding some limit.
Apple Hardware Test is very cursory and essentially tests for the presence of operable hardware. It is far from an exhaustive test, and only a report of a failure can be relied upon for accuracy. For a more thorough test you would need to have Apple evaluate it using the time-consuming Apple Service Diagnostics. Even then, they may come up without a clue, and eventually someone will suggest a logic board replacement which can be expensive.
It is an unusual problem, and I don't know how much time Apple would invest in diagnosing it before they conclude you really ought to buy a new Mac instead. They might surprise you though in that a "depot repair", if yours is eligible, is a very cost effective option so consider it.
Given your ability you might also consider purchasing a replacement logic board from PowerbookMedic, or even sending it to them for a flat rate repair.

My MacBook Pro won't start - it just displays a grey screen with flashing icon of a folder with a question mark in the middle. Help.

It started while I was using Adobe InDesign, and that program froze, then crashed. When I tried to reopen the program, the error message I received was simply "Error: 16".
I tried to take a screen shot of the error message for reference, and it gave me a message saying I couldn't because I didn't have access to the files where it would normally store the shot.
Attached to my computer at the time was my Seagate Free Agent Go-Flex for Mac backup drive.
So, I closed any open applications, and restarted my computer. But it wouldn't restart. It only displays a grey screen with a flashing icon in the middle of a folder with a question mark on it.
I have no idea what happened - I wasn't using the machine any differently than usual, and it only had a few basic applicaitons open in addition to InDesign (like Preview, Text Edit, Microsoft Word, iCal).
I have MacKeeper on my MacBook, and I keep it clean.
Does anyone out there know what this flashing icon indicates, and if there is anything I can try on my own to fix it?
Thanks.

ali har wrote:
It started while I was using Adobe InDesign, and that program froze, then crashed. When I tried to reopen the program, the error message I received was simply "Error: 16".
I tried to take a screen shot of the error message for reference, and it gave me a message saying I couldn't because I didn't have access to the files where it would normally store the shot.
For the Error: 16
http://kb2.adobe.com/cps/827/cpsid_82744.html
Seems a uninstall and reinstall of CS is in order.
Attached to my computer at the time was my Seagate Free Agent Go-Flex for Mac backup drive.
May or may not be a contributing factor, may have kicked in at a wrong time or running root code.
So, I closed any open applications, and restarted my computer. But it wouldn't restart. It only displays a grey screen with a flashing icon in the middle of a folder with a question mark on it.
Computer can't find a bootable volume.
https://support.apple.com/kb/TS2570
I have MacKeeper on my MacBook, and I keep it clean.
Well that explains it, MacKeeper is almost malware.
http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
Search the forums here for "MacKeeper" they will tell the whole story, crapware.
Disconnect all drives, follow the "Grey Screen" instructions and hold Shift key down while booting, if you get into OS X , immediatly backup your files to another drive and disconnect.
In my opinion you should first check to make sure you have a backup of your data, then just erase the entire internal drive (hold c boot off the 10.6 disk, use Disk Utility), reinstall OS X, same user name, update to 10.6.8, c boot off the 10.6 and Repair Disk (to fix a update error) install your programs and finally return files from backup into the same main user folders like before (Music, Docs, Pictures etc.)
A pain it is, but you've hosed your system and in the process you might as well rebuild everything and have a fast machine again. So happens to clear MacKrapper, uninstall CS5 and any other junk in your system at the same time. Fresh, clean, lean and mean.
Learn to Carbon Copy Cloner to a external drive that new pristine boot drive, you can hold the option key and boot from it (even update it), which is a real bacon saver when something like this happens. Also it's free to use, donations accepted.
http://www.bombich.com/
Note: if anything above I've mentioned is too complicated or your not sure, seek the services of a local computer specialist.

Imac froze and on re load folder with question mark appeared. Now will not start up to home screen.

The other night my Imac froze during updates. I found it in the morning with the screen and mouse frozen and only the loading icon spinning. I re stared the computer from the power button.
Upon re loading the apple logo did not appear and was replaced by a folder with a question mark in the middle. I looked this up online and found the best option was to use disk utility to check and repair the hard drive. This showed an error with HFS. Used disk utility to fix the hard drive so thast no error appear. I re stared the computer but all it loaded was the folder with the question mark again, so I decided to erase the hard drive of any information (I back up quite regulary, but left it as last resort due to inconvenience), when installing again it seems to go so far before telling me it cannot install and I need to re start. I have erased the dsk again and completed disk clean too before trying again and getting the same results.
I am currenlty stuck at this point and need help, which would be appreciated.
My Imac is an early 2008 Aluminimum model and installtion disk is 10.3

The folder with ? mark mean one of 2 things.
1) The OS is so corrupted that the hardware can't find it as a valid way to boot the system.
2) Your hard drive has failed.
You can try booting from the Recovery HD partition, Commadn + r keys at startup if you are running Lion Mt Lion or Mavericks.
Or boot the system from the original System reinstall DVD that came with your Mac or an upgrade OS X install DVd you may have purchased.
With either use Disk Utility to see if the hard drive is seen and if it can be erased or repartitioned and then restore from a Time Macine baclup or reinstall OS X.

Cannot get into mac. I get a white screen and flashing file folder with question mark inside. What can I do?

2012/13 MacBook Pro froze up, so I did a hard shut down. Now, when I try to start up, it makes 3 unusual beeps, then I get a white screen. After a couple minutes, a flashing file folder with a question mark appears and remains. What is wrong and what can I do to fix it.

Three beeps usually means a RAM or RAM slots problem. The Question Mark means there is no bootable system found.
A flashing question mark or globe appears when you start your Mac
Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark or globe appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by one or more of these:
a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
b. Boot drive's directory has been corrupted - Repair with Disk Utility.
c. Critical system files are damaged or deleted - Reinstall OS X.
d. The disk drive is physically non-functional - Replace the hard drive.
Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Folder with Exclaimation Point Error AND Ipod cannot connect to itunes

I left my Ipod in my truck (cold out) for about a week, using it about every other day (always seemed to work fine)... then all of the sudden I went to turn it on and after the Apple icon, I get an error in the form of a picture of a folder with an exclaimation point. When I try to plug my ipod into my computer (to perhaps restore the settings or something) my computer recognizes the USB device, the ipod screen says "do not disconnect" and then shortly after, without it connecting to itunes, it disconnects itself and goes back to the apple screen. Any Ideas? The Apple instructions for dealing with this havn't worked.
My Ipod is I believe a "second generation"(?). It is a 20-gig ipod with a click wheel, about 2 years old now.
dell inspiron 8000 Windows XP

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

White Screen, Grey Folder with Question Mark and no USB

Hello
I have a iMac, that is in a classroom of similar machines, they are running os v 10.4.6 (ish).
The mac in question had been reported with a fault so i went along to check it and this was a new fault for me.
When the mac boots, it bongs the hdd starts up and then a black white screen appears after a few minutes this changes to a white screen with a flashing grey folder with a question mark.
now reading on the forums, internet etc. i have found that maybe i should boot to disk. tried this but not disk activity.
next i read to boot into verbose mode at which point i find that the USB ports dont seem to be running so i can use a keyboard.
Anyone any ideas how i can troubleshoot this problem or why the problem occurred in the first place?
Thanks for any help offered.

This error indicates either that the internal HD has physical problems, or there is corruption on the drive (a failing directory or corrupt system files). You should boot from the Mac's original installation disk, run Disk Utility from the Utilities menu and do Repair Disk on the internal drive. If this fails to recover the drive, you may have to reinstall the system.
Matt

My MacBook screen is displaying a pic of a folder with a question mark on it. Tried rebooting but still comes up the same. Anyone know what to do?

My MacBook screen is displaying a blank screen with a folder with a question mark on it. Can't get it to respond. Tried rebooting and folder with question mark comes back up. Does anyone know what to do? Thanks.

Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by:
Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
Boot drive's directory has been corrupted - Repair with Disk Utility.
Critical system files are damaged or deleted - Reinstall OS X.
The disk drive is physically non-functional - Replace the hard drive.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD:
Boot From The Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Installing InDesign CC 2014 on Windows 7 fails with error EX11 (error extracting to temporary folder).

@

Hi Jeff,
I finally resolved the problem. I was trying to install CC 2014 on a 32 Bit system not being aware that CC 2014 is 64 bit only!
Thanks for your help
Jo
Am 24.07.2014 um 19:13 schrieb Jeff A Wright <[email protected]>:
Installing InDesign CC 2014 on Windows 7 fails with error EX11 (error extracting to temporary folder).
created by Jeff A Wright in Creative Cloud Download & Install - View the full discussion
Jolauterbach the error indicates that your User account is not able to properly write to the temporary directory. Please make sure you have sufficient disk space and proper rights to modify the temporary directory.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6580278#6580278
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I/O Error / Flashing Folder with Question Mark

Apple Imac 2.8GHZ Intel Core 2 DUO
500GB Serial ATA Drive
11 months old - brand new, not refurbished
Screensaver wouldnt go away and recover so I manually shut it down. Upon turning it back on, the screen flashed a folder with a question mark on it. AppleCare tells me to retry w/ mouse and keyboard unplugged. This time it just throws a bunch of jargon on the screen, resulting in Disk02 I/0 Error. He tells me to reboot w/ the install disks and run disk utility. In doing so, the harddrive doesnt even show up as an option to run disk utility on.
How screwed am I? I am trying to not let my mind wander to begin to imagine all of my work that's on there. I'm a graphic designer and photographer. You can imagine what is on that machine. Apple will pay for the new harddrive and installation...the least of my worries. Called a couple of data recovery places and it would cost me thousands of dollars.
Any hope through a software program to recover? I'm making myself sick over this...

1. If you have not purchased AppleCare to get a total of 3 years of warranty, then do it now. Only $130 USD at http://www.smalldog.com/wag19433/atXX/
2. Get an external FireWire or USB drive and connect it to your iMac. Keep trying to reboot your iMac. If it does boot, then copy all your DATA to the external drive.
3. Spend $200+ USD and buy:
a. An external FireWire drive that is 3x the size of your internal drive. 1x for backup and 2x for Time Machine. See http://eshop.macsales.com/shop/firewire/1394/USB/EliteAL/400+USB2/
b. Backup software. I like SuperDuper! from http://www.shirt-pocket.com/SuperDuper/SuperDuperDescription.html

What do I do when he only thing on my screen is a flashing folder with a question mark.

I had a few browsers open on my computer. I accessed my calendar and it froze. The mouse would still move, but I could not click on anything. Then the screen went grey with a flashing folder with a question mark. I turned the power off and turned it back only but only see the grey screen with the flashing folder. I tried resetting the PRAM but it still will not work. Can this be fixed? Please help!!

You may have a disk error - could be an unrepairable physical problem with the drive, or a repairable file structure problem.
Hold down cmd-R (both keys together) as you start up the Mac, and keep them held down until you see the Apple menu. When it boots to the recovery partition, click Disk Utility, and run Repair Disk on the Macintosh HD. Let us know if you see errors there and whether or not DU can fix them.
Good luck!
Matt

OH when booting up " just grey screen with flashing folder with " ?" mark

OH what to do know. I have been trying to install SL on my white dual core intel computer for days. I have tried all sorts of things, DU verifiy, fix permissions--all of which pronounce my HD verified and O.K. Even tried Disk warrior that went o.k. I have even managed to begin to install SL and got to " start to install" and it actually progressed thru the installing screen --so it says installing Mac Osx on Mac HD and the blue progress bar says ' TIME REMAINING' 23 MINUTES then it seems to stop and then says " INSTALLED FAILED" THE INSTALLER ENCOUNTERED AN ERROR THAT CAUSED INSTALLATION TO FAIL" CONTACT THE SOFTWARE MANUFACTURER FOR ASSISTANCE"
NOW the problem is
upon startup> after the " chime" i get a grey screen with a folder with a ? mark flashing
please advise
thanks

That means it isn't finding a startup disk...have you tried starting up while holding the Option key? That will show the bootable volumes. If there are none, then you may try starting from the old 10.5 install disk, assuming you still have it.
Also, have you tried to startup in Safe Mode? Holding the Shift key as soon AFTER the startup tone as you can, and if so, what did you get?
Message was edited by: Ralph Landry1

Hi, I have an iMac which I just booted up and have a white screen with a blue folder with a question mark blinking on and off. Any help would be appreciated. Tommy

Hi, I have an iMac which I just booted up and have a white screen with a blue folder with a question mark blinking on and off. Any help would be appreciated. Tommy

That means your iMac could not find a system to use for startup. That may mean the internal hard drive has become faulty, or the hard drive mechanism is fine, but the startup volume ("Macintosh HD" unless you renamed it) may have some type of data corruption that makes it unbootable.
First, you should try resetting PRAM
http://support.apple.com/kb/HT1379
and if that does not help, use this procedure to reset SMC (power management). If your iMac is from 2008, this is the procedure for Intel (not PowerPC) Macs.
http://support.apple.com/kb/HT3964
(This forum category is for "iMac (PPC)," so if this iMac is older (with a PowerPC processor), please post back.)
Disconnect all peripheral devices. When you connect it back to power, if you have been using a power strip of some type, try connecting it directly to a wall outlet, by itself (at least initially). Start up with nothing but the power cord connected, then add only standard mouse and keyboard. If it works, run it that way for a while.
If PRAM and SMC reset have no effect, you should insert your Mac OS X installation disc (for the currently installed system) in the optical drive, and restart with the C key held down. This should get you to the Installer screen, where you can run Disk Utility from the Utilities menu.
In Disk Utility, does the internal hard drive appear in the sidebar? If so, select Macintosh HD in the sidebar and go to the First Aid tab. Use Repair Disk. If an error is found, note if Disk Utility was able to fix it or not.
You can then quit Disk Utility and attempt to restart normally.

Folder with "!" error screen

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