Folio Builder 21 not uploading articles

I'm having major issues with my articles now not always uploading, getting stuck, failing and generally stopping me getting any work done. Are Adobe getting anyone alse with this issue?
Cheers
Steve

Yes, this is known issue that an Adobe team is trying to resolve.

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Folio Builder is not showing Share folios, why?

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Just to clarify, Bob means you need to be at the top level of the hierarchy in Folio Builder Panel and have to have a folio selected. You can't select an article.
Neil

Folio Builder will not sign me in

When I try to sign into Folio Builder I get the pop-up window and I sign in, definitely using the correct credentials.
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*EDIT* Ok, so I updated it and its working now.

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Folio Builder does not support proxy authorisation on the mac.
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Uploading content via folio builder does not work

Hi,
Working in inDesign and having a problem with the Folio Builder.
Does anybody know what is going on when I have created a folio, then an article and the folio builder states 'Building Folio...Done' and there is a loading symbol suggesting the article is uploading but it never does. (see attached image). We are not subscribed to either Digital Publishing suite service so we are only allocated one Folio per Adobe ID. Could it be a conflict between a previously installed version (CS 5) of the Folio extentions, which was incorrect as we are working on C5.5 — I subsequently deleted the CS5 folder manually and installed the correct version for CS5.5.
Thanks,
Colm

Colm before you get help from our pros I will say what happened and worked for me.
I had the same problem and it took two whole days to solve it.
When things stopped working and the process was hanging I would have to kill In-Design. On Windows you go to the task manager and end the program.
This never seemed to cause a problem for In-Design. Right away I would restart the program and start over again and things would finally work.
Go to your Acrobat.com account and see if the file is there. Most often it is. Even though the builder was hung up some how the file ended up on Acrobat.com site.
Click on your cover file in Folio Builder and then try clicking on Preview. If you are able to view your file in Content Viewer on your PC then your problem
may be different than mine. I could not preview my file. Once this preview problem was solved all the other problems went away.
Consider these points as a starting point and then we will give you more ideas.
John

Folio Builder CC not working.

Hello All
I am in dier need of assistance - My folio builder panel will NOT import layouts, existing ones, new ones, any layouts. Won't import single, won't import multiple.
I can create the folio shell but I can't import any information into it.
Been on the phone to tech support all morning, to no avail.
I have thus far:
•Quit inDesign and restarted it
•Restarted my whole machine
•Deleted all my preferences
•Uninstalled ALL the creative cloud programmes
•Used the cleaner tool
•Created a new admin account and installed creative cloud and solely inDesign
•Thoroughly tested article imports to no avail/same issue.
•Ran the cleaner tool on said test account and reinstalled Creative Cloud desktop and inDesign
•Ran for updates to check I wasn't behind on anything.
And it STILL doesn't work, I am really at a loss
NOTHING is working, I am stuck with my builder panel like this...
I desperately need help
Any suggestions?
Best
Tim

It's difficult to tell whether this is an issue with the Folio Builder panel or a problem with the source files you're trying to add/import.
If the Folio Builder panel doesn't seem to be working properly, try this:
1. Quit InDesign and any other CS apps.
2. Delete the opm.db file located in /Users/"your user name"/Library/Application Support/Adobe/OOBE/opm.db, and then start InDesign and try signing in to the panel.
If your system files are hidden, hold down Option and choose Go > Library in Finder, and go from there.

Folio Builder Preview not working

I click Preview and I don't see a preview! I see the Preparing Review staus bar and Checking Folios but when it completes I see nothing.
On an earlier version of the magazine I had set the default image as PDF on some articles, these showed a blank gray preview. So I created a complete new set of folios making sure the default format was JPEG but this time I have no previews at all.
Any ideas guys?

Thanks David
Folio Builder is 11.3.3.20110819_m_663171
7.0.3.12
Win CS5
Window>Interactive>Preview works but that is limited to a single page.
The other two options still don't work. I have tried deleting and re building single Folios to ensure that PDF was not selected but with no success, no preview at all not even gray.
Air installed 18/9/2011
Folio Builder installed 26/8/2011
Folio Producer installed 13/6/2011
I assume I have the latest Air and Folio Builder but should I update Folio Producer?
Graham

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I cannot get the Folio Builder to appear from the windows menu in InDesign. Folio overlay will appear. I am using digital workspace. The one time it did appear there was no menu, just a blank pane. Tried resetting preferences. I am on CC 9.2.1

After several hours (4+) trying every combination described here and elsewhere, what ultimately worked was uninstalling ALL Adobe software and starting from scratch.
1. Uninstall any and all Adobe software:
Adobe AIR
Adobe Flash
DPS App Builder
Adobe Creative Cloud
Adobe InDesign
Adobe Photoshop
Adobe Illustrator
Previous downloads of installers
Etc.
2. Clear all system and user caches, preferences, bootcaches, kextcache, etc.and reboot (whether necessary or not; just for good measure).
3. Run the Adobe Creative Cloud Cleaner Tool to confirm everything was removed.
4. Reboot (whether necessary or not; just for good measure).
5. Confirm no Adobe affiliated process is running in the Activity Monitor (or Task/Process Viewer in Windows).
6. Download a new clean installer for Adobe Creative Cloud.
7. Cross fingers.
8. Install Adobe InDesign.
9. Reboot (again, just because).
10. Install Adobe InDesign updates (which should download the necessary DPS tools too).
After all this, the Folio Builder finally appeared and began working again for my computer.

Folio Builder Will Not Update!!!!!!!!!!!!!

I can not sign into my folio builder. It keeps telling me that a update is available and to download the update. I have now downloaded and installed the update 4 times and keep getting the same message.
Any thoughts?
Rob

I am on OSX and using InDesign 5.5
I thought uninstalling might help so I uninstalled both Tools and Panel.
Then I:
First I installed the Tools from this link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5305
Then I installed the panel from this link.
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5152&fileID=4800
Now I don't see the Folio Builder in Extentions->Folio Builder.
Any idea?

Folio Builder Not working

Folio Builder panel is requesting I download the latest update which I have done and installed and restarted. However Folio Builder panel is requesting I download like nothing happened.
I am using Indesign CS5.5 and have updated the correct download for this version. Appreciate some help with this. Thank you.

There is some small bug.
I had the similar problem.
I work on WXP and I have installed CS5.5 on nonsystem disk.
But installator of Folio Builder did not detect it and created new folders on system disk C.
I only copied content of this folders to the right place.
Now is everything OK.

The Folio Builder panel, design-wise...

Part of my job is to teach routined InDesign users how to build Folio's. Most of them do quite well, after their initial confusion with the Interaction panels ("which do and which don't work with ADPS"). But the panel they fear most, is definitely the Folio Builder. Not even because of its casual malfunctioning (that's my nightmare as a trainer), but mainly because of its design and cosmetics. The panel sports a well-know and trusted appearance, but it's a devil in disguise.
It begins with logging-in. "No, you can't click the bull's-eye, it's just a mysterious indicator." It would be much more obvious if it looked like a led (red or green) or if it had some useful interaction to it - letting you log in/out perhaps...
Next, the three-tiered views are not clear enough. When I show them the image below, and tell them how their workflow moves from left to right and from right to left (from "Account" to "Folio" to "Article" to "Layout" and v.v.) they immediately 'get it'. And after warning them that the navigational elements on top of the panel are quite clueless (what to hit, to go where to), and that you're often thrown back from Layout to Folio (skipping Article), they're in charge and on guard. Finally, I tell them that the "New" button magically changes its functionality in each level ("wait for the pop-up!"). It is highly unusual that a side menu shows and hides certain commands in each level. It should list ALL associated commands, and show momentarily unavailable ones grayed out.
This all wouldn't be necessary if the panel would be a bit more self-explanatory. I hope this rant helps to improve its design.

very good. these all need to be addressed. the experience of the folio
builder panel is bad... I have so many ideas of a redesign in my mind, but
I'm not in charge. maybe this thread can turn into a design ideaas for the
Panel.
good start, Peter!
(mobil gesendet)
Am 23.10.2011 00:30 schrieb "Peter Villevoye" <[email protected]>:
Re: The Folio Builder panel, design-wise... created by Peter Villevoye<http://forums.adobe.com/people/Peter+Villevoye>in
Digital Publishing Suite - View the full discussion<http://forums.adobe.com/message/3985568#3985568>

Folio Builder loggin

Hi,
In the morning I tried to log in and folio builder will not let me. Is there a problem with the adobe server? The window to enter my data will not open.
thanks in advance

In tools cs6

Still problems with uploading articles in folio builder

Hello,
Read much information on this forum but i still don't have a solution for my problem. And here is my problem.
I had a course how to create a digital publication. So went back to work and try to do the same as what i did at the course.
Installed InDesign CS5.5 and the last folio producer tools en folio panel. Than I create a folio via the folio panel en voila it was created. So far so good.
Than I try to add an article to this newly created folio but for some reason I can't get it in the folio and I got this message
An error has occured while updating article layouts.The InDesign file for the layout cannot be found. (Than in Dutch because I have a Dutch version)
So what I already tried is the following:
- use another Adobe-ID to log in the folio panel (no succes)
- uninstalled the publishing parts en reinstalled again the newest parts (no succes)
- create article via import (also no succes)
- create a local folio and than add a article (no succes)
- Also locate the InDesign file on another location (no succes)
When i create the article the spinner keeps on turning. When I than login to the digitalpublishing.adobe.com with the same adobe-id I see the article with a red frame around it. Which says "Corrupt layout"
Than I send the InDesign file of an article to someone else and he can upload this file without any problems. And I am sure I have all rights/permissions which I should have.
Is it possible that you can have problems with uploading articles because of network settings or combinations with other software?
Has somebody a solution for this really frustrating problem?

Hi pbremmer!
Are you using Mac och PC?
/Henrik

Folio Builder: An error has occurred opening the source file for the article layout.

I have been working on a Folio. When I sat down to work on my folio, I was instructed by indesign to update my Folio producer tools, which I did.
Since then I can no longer view any article layout from that folio in indesign. Indeed any folio that I create that does not reside on my desktop give the same problem. I can import articles, add articles and they all upload to the proper place at adobe and I can view them. But I simply cannot open them up through folio builder as I previously.
The exact error message is as below:
An error has occurred opening the source file for the article layout.
The InDesign file for the layout cannot be found.
Another strange thing that seems to be happening is that the folio will randomly reoder the articles in the folio.
I have dumped my indesign prefs, tried creating an entirely new project, made a new account and even reinstalled the entire software.
But the problem of opening an article that I have imported or added to a folio, simply not being found to open has got me stumped. I can't proceed with a major project until I can sort this out.
Can anyone help.
Many thanks
Steve
The problem initially seemed very similar to the one linked below, but I dont get the content generation error
http://forums.adobe.com/thread/901804?decorator=print&displayFullThread=true

Questions about the Adobe Digital Publishing Suite should be posted in the DPS Forum.
http://forums.adobe.com/community/dps

ADOBE DPS - Viewing Article in the Cloud from Folio Builder

Hello Everyone
Learning DPS and using Indesign CC and uploaded my folio with articles to my Adobe viewer in the Cloud.
It is on show there in my library on my wife's iPad - BUT when I wish to download to view the file a dialogue box says 'It's ready to download but have to uodate my Adobe Content Viewer. There is also an icon at the base of the file with a page with strike through line on it.
Am on the latest Content Viewer and no update available - have signed in as me for the Adobe viewer too. I have no dialogue selection on Folio Builder that comes up to say PREVIEW ON MY DEVICE.
What have I missed to not be able to view and swipe the work I have done... Did I need to hard wire my mac to the ipad with a USB cable as I have heard (even though there is no USB port on this recent model?).
Any input would be welcome and thanks: Daz

This is noted at Digital Publishing Suite Help | DPS Bug Fix Release Notes:
With a recent July hot fix, updating the DPS Desktop Tools results in the "v32" viewer version mistakenly appearing in the Viewer Version pop-up menu. When creating a folio or editing folio properties, do not select v32—v32 folios are not compatible with the current v31 viewer apps. Instead, select v31 or earlier. (We recommend using the default v26 setting.)
Neil

Folio Builder 21 not uploading articles

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