Folio Builder and Content Viewer Down

The Folio Builder in InDesign is not loading for me. It is stuck in the loading wheel. The Content Viewer on the iPad gives me "Authentification failed" when I try to sign in. I checked the DPS status (http://status.adobedps.com/) and Production: Publishing is yellow, but I want to make sure this issue is known and being addressed. There are notes from yesterday (Feb 3), but nothing new added today (Feb 4).
Most of my production is now halted until these things can be remedied.
Can someone please update me on the progress of DPS?

http://status.adobedps.com/ reports that we had an outage earlier today but it should now be resolved.
Neil

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Folio producer tools update required to use folio builder but content viewer app not available

Hi,
I have a problem with DPS Folio Producer tools.
We are unable to use Folio Builder to update our iPad presentation to the cloud because we keep getting this message: An update is required to use Folio Builder. Please click here to download Folio Producer Tools.
We have previously done this only to discover that the new version of Folio Producer Tools is incompatible with the Content Viewer and the new Content Viewer app is not yet approved, or available from Apple.
So we have done a rollback to a previous version of the Folio Producer Tools which worked for a few hours, but is now prompting for the update again - but as explained above we cannot download the update until the Content Viewer app is available.
HELPPPPPPP!!!

This is the DPS model.
When a company thinks first about monetizing solutions instead of making it an extra option.
You are not free anymore to use the tools you want, you must follow Adobe's decisions to update online apps.
Online apps are everything but good.
You will have to wait until the Viewer gets approved by Apple.
Dear Adobe: do you see how many people come here because they don't understand how your technical model works?

Adobe DPS Folio and Content Viewer Query

Hello,
I am currently creating folios using the Foilo Overlays and Folio Builder and then previewing them on the Content Viewer on the iPad. My question is after the 1st May will I still have the ability to do this? I don't create app just preview them on my iPad to see how they work. If anyone can give me an answer it would be much appreciated.
Regards,
Alan

Yes, after May 1, you'll still be able to create, edit, and share folios, and you can use Adobe Content Viewer to view folios. You just won't be able to build single-folio apps using a Single Edition or Creative Cloud license.

Folio Producer, Shared Folios and Content Viewer

Hi,
Forgive me if this answer is posted elsewhere and after some searching I wasn't able to find an answer.
I have several folios that students share with me. When you have 30 students or even more each semester sharing folios it starts to add up!
So, I was hoping I could use the Folio Producer to manage which folios (that they have shared with me) show up in my iPad content viewer app. I thought I could check, "Content Viewer for Web Only" in the bottom right of the window when I highlight the folio but when I do, the folio still shows up in the content viewer app.
The number of folios in my content viewer app is unyieldy and some folios aren't showing.
1. Am I using that feature correctly?
2. Is there any way to manage the folios so I can keep them but not have to delete?
3. If folios are not showing in the content viewer app, does this mean there is a limit to the number of folios that can be viewed in the content viewer app?
Thank you in advance.
Deb

1. No, that feature is for something entirely different (related to social sharing)
2. Not really. When they are in your account they show up in Adobe Content Viewer. That's what Adobe Content Viewr is for: to show you the folios in your account.
3. There's no limit. If the folios aren't showing up it probably means they aren't the right size for an iPad. They have to be 1024x768 or 2048x1536.
Neil

Library empty: live App and content viewer

Hi,
I'm facing a serious problem as our folios of elektrospieler aren"t shown in the App (which is live on the store) nor the content viewer any more.
Library is updating within the branded App "Cannot actualize Library - An error occured" (Bibiliothek kann nicht aktualisiert werden - Es ist ein Fehler aufgetreten).
http://itunes.apple.com/de/app/elektrospieler-games-magazin/id438669889?mt=8
I just updated the App with a binary that I build 1 month ago, but the error was there prior the update.
What can I do? I have no idea why the folios don't even show in content viewer?!
Thanks very much in advance,
Richard

Richard,
maybe, when the issues don't appear in the content viewer anymore this
might have to do with v21, wich requires you to set up the orientations you
want first and then fails to appear on the iPad if you have not added all
orientations.
if your folio is only one orientation and you switched to v21, the folio
settings need to reflect that.
maybe you can try with a new folio, look at the settings in the new folio
window.
this is my initial shot in the dark.
but if you can provide the product Id to James Roche, he might be able to
investigate further.
—Johannes
(mobil gesendet)
Am 14.07.2012 15:56 schrieb "Richard Brammer" <[email protected]>:
Library empty: live App and content viewer created by Richard Brammer<http://forums.adobe.com/people/Richard+Brammer>in
Digital Publishing Suite - View the full discussion<http://forums.adobe.com/message/4557527#4557527

Is there a way to organize shared folios in the content viewer app?

I have quite the collection of folios that have been shared with me. My list has grown quite a bit and it's getting harder to find certain folios in the Content Viewer App on my iPad. The ordering seems to be somewhat random. Is there any way to organize the list of folios? Bonus Question: Any way to create folders and place certain folios inside of folders?
Thanks!

Use library filters.

How to reset a folio in Adobe Content viewer / Android ?

I am using a folio in Adobe Content Viewer on a Kobo (android tablet), and I want to reset pages. In the iPad, I tap Three times on the name of the folio. The same action doesn't work in the kobo. Do you know how I can catch it ?
Thank you for your answer, a lot !

My fingers must be different than yours
As soon as I hit the second tap its jumping to the 1st page.
What is the timing?
I am working with a Nexus 10 and V29 of the DPS viewer App.

Some suggestions for DPS Folio Builder and Producer...

Aside from some speed improvements, these tools fall short of a decent production system. Some improvements would be good for 2015.
• red light / green light on wether an article in the folio builder needs updating.
• put the order of the Kicker and the Article Title in the order it appears in the app (in Folio Producer) (i.e.: Kicker first!).
• frequently after signing in to the Folio Builder, Indesign 'hides' itself and the finder appears. Irritating! Doesn't crash InDesign, just hides it in the dock.
• On leaving the Folio Builder for a period, and then tapping on it - say after one hour dormant, it crashes InDesign, regularly.
• it would be great to drag and drop several articles in Folio Builder and be able to move them. Currently only one at a time seems to work.
• show a small thumbnail in the article of the indesign page (instead it shows a white page)
• in 'article properties' KICKER should be at the top to replicate where it displays in the HUD. So many people get mixed up with this.
• it would be great to change the name of an article by clicking on the name - not having to change 'article properties' - the same way that MSO names can be edited
• would also be good to select the various options for articles in the FB by holding down CTRL or ALT
• have an option to 'UPDATE ALL' in the drop down options in FB
Just some ideas - these would all help greatly.
Dave

I'd love to see native widgets in the Folio Overlays window like in Muse (or Twixl) for Google Maps, Youtube and others.
Also more transitions for slideshows, and better image resolution for PDF articles (108ppi or 72ppi for graphics, depending on what you're doing, isn't enough for my clients).

Adobe Content Viewer down?

I'm having trouble downloading from the ACV on my ipad today. Anyone else?

For me, It was the preview mechanism.
I have not publuished my folio yet. I am proofreading and testing. As I found a mistake, I would update my Indesign file, and update the folio in the content viewer. As I mentioned, 3 times yesterday, as I was updating the ACV would quit. I would restart it up and it said, right away, to quit and download your folio. I force quit it, and when I logged back in, it redownloaded the WHOLE folio again, not just the articles I changed. As I said, this took an hour each time.
Once, as It was almost completed, it quit again, and asked me to start downloading the whole thing again.
SO....
I did set it to download again overnight and when I got into work, it appears to be downloaded successfully, although when I woke the ipad up today, the content viewer quit automatically. The full folio was still there when I opened it up again though.
In the past, when I've had issues with the ACV, it was on the adobe server side, so I assume that was the case this time.
Hopefully today goes better.

Folio builder and folio producer bug

Hello,
I'm having problems trying to rearrange the pages with the folio builder and also with the folio producer. Sometimes when I drag and drop a page suddenly several pages are moved randomly and lost their previous order. Is there a safe way to order the pages? It's urgent to have a "save" button like there it was in the Content Bundler instead of updating automatically every tiny change because once the bug appears there is no way to going back, you need to start over again rearranging all the pages with the risk of loosing it all again!
I'm a paying user of DPS, where do I submit this problem to get support? It's urgent.
By the way. I'm using CS5 and Safari.
Thank you,
José.

One thing you could try, until you have everything the way you want it, is to work locally instead of in the cloud.
I’m sorry I don’t have anything better to offer but I haven’t seen any widespread reporting of this.
Bob

Folio Builder and Overlay Creator empty

Can anybody help? I have installed the latest versions of the Folio Builder and Producer and I'm running CS5.5 on a Mac. The panels are displayed, but they are empty, no button, no links... they don't work. I tried to delete the preferences, to re-install the InDesign CS5.5 and the tools (4 times actually), but still nothing. In my Mac also InDesign CS3 is running, maybe this is the problem? Do I have to delete it?

InDesign CS3 shouldn't cause that problem. If you try reinstalling and it doesn't work, send a message to [email protected]

Adobe ID and Content Viewer sign in?

I have created a new Adobe ID account for a new publication. I have logged in with this new ID into Folio Builder and have also used Folio Producer to publish this free folio.
When I log into ACV on my iPad with this new Adobe ID account, I do see this new folio, but I also see all the other folios that I have produced that are not associated with this new Adobe ID. Is this correct?
Tom

Yes, you'll continue to see folios you've downloaded from other accounts until you archive/remove the folios.

Problems to download folios in the content viewer and in the app viewer

Hi there!!
I am having a problem and want to know if somebody can help me.
Since a few days, in 9 folios whose particular being very heavy (170-350 MB) can not be updated on the Ipad. On our test Ipads appears a message that the server is not responding.
Before last thursday I made multiple changes and updates to these folios and I doesn‘t have any problem to upload from InDesign and download and update the foliosin the Ipad. Even I built the viewer in the app builder and published one of the folios and the problem is the same.
I create an app (single folio) directly from InDesign using my creative cloud user and the app works good, but the idea it‘s include this folio in a viewer with many other contents.
Any advice!
Thanks!
Mauricio

Hi John,
This problem is new to you or already had before?
Because for me it‘s new, I've been working on these folios over a month, rising corrections uploading from InDesign and testing on ipads many times and had not had this kind of trouble!

Updates to Folio Panel, Producer Tools and Content Viewer on iPad breaking scroll panels

This has not been a good morning.
Came into the office this morning, logged in and saw that there were updates for the Content Viewer, Producer Tools and the Folio Panel. Updated them all. Started to work some more on a promo piece for a new magazine and began to notice Scroll Panels using the "Pan Only" form within the Content Overlay panel no longer work. This was a great way to create scroll panels that could contain hyperlinks. Problem is, I am not sure where the problem lies. Is the problem with the Viewer or with the updates to the Folio Tools or Folio Panel? I am unfortunately on deadline for this afternoon and I don't have the luxury to troubleshoot this. Granted, I probably shouldn't have updated all of these tools at this juncture, but I was hoping that these updates would fix the problem I was having with the Desktop Viewer that wasn't working. Sadly, the Desktop Viewer works now, but that came with the price of losing functionality elsewhere.
Frustrated.

Yeah, it's been a project that I was working on for the last two weeks. We were supposed to have a final walk-through this afternoon and present it tomorrow. But now a good portion of the features that were working and had been promised no longer work. All out of no fault of my own. I understand that these things can happen, but this one is pretty bad and the timing was worse. Like I said, I shouldn't have updated the tools and the Viewer app until after the presentation... but then again, that may have been even worse. At least I was able to get the presentation postponed until Monday... gives me a little more time to figure out what to do.
Anyways, I did able to get a hold of someone through support and was able to send them some files. It's being looked at as I type this. I do have to give credit to the Adobe support staff, they've been helpful and pretty responsive! Thanks guys!

How do I view folios in Adobe Content Viewer on device?

Hello,
I have just upgraded to the Creative Cloud. In my newly created folio, I see the icon for Local Folio. How can I get that folio to the cloud, so I can have it downloaded to my device in the Adobe Content Viewer?

Hi Jo,
When you create your folio you can preview it by:
1) Opening the Folio Builder window and clicking Preview > Preview on Desktop at the bottom left
2) Opening the Folio Builder window and clicking Preview > Preivew on Jo’s iPad at the bottom left (only works if you have Adobe Content Viewer installed and open on a plugged in iPad)
To actually compile your app and install the development ipa file on your iPad:
1) Select your Folio in the Folio Builder window
2) From the top, right flag pull down select “Create App”
3) This will launch the Digital Publishing Suite App Builder that takes you through the steps to create the ipa file

Folio Builder and Content Viewer Down

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