Folio Builder does not appear

I cannot get the Folio Builder to appear from the windows menu in InDesign. Folio overlay will appear. I am using digital workspace. The one time it did appear there was no menu, just a blank pane. Tried resetting preferences. I am on CC 9.2.1

After several hours (4+) trying every combination described here and elsewhere, what ultimately worked was uninstalling ALL Adobe software and starting from scratch.
1. Uninstall any and all Adobe software:
Adobe AIR
Adobe Flash
DPS App Builder
Adobe Creative Cloud
Adobe InDesign
Adobe Photoshop
Adobe Illustrator
Previous downloads of installers
Etc.
2. Clear all system and user caches, preferences, bootcaches, kextcache, etc.and reboot (whether necessary or not; just for good measure).
3. Run the Adobe Creative Cloud Cleaner Tool to confirm everything was removed.
4. Reboot (whether necessary or not; just for good measure).
5. Confirm no Adobe affiliated process is running in the Activity Monitor (or Task/Process Viewer in Windows).
6. Download a new clean installer for Adobe Creative Cloud.
7. Cross fingers.
8. Install Adobe InDesign.
9. Reboot (again, just because).
10. Install Adobe InDesign updates (which should download the necessary DPS tools too).
After all this, the Folio Builder finally appeared and began working again for my computer.

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Folio Builder does not support proxy authorisation on the mac.

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Which’s solution to connect ?

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Uploading content via folio builder does not work

Hi,
Working in inDesign and having a problem with the Folio Builder.
Does anybody know what is going on when I have created a folio, then an article and the folio builder states 'Building Folio...Done' and there is a loading symbol suggesting the article is uploading but it never does. (see attached image). We are not subscribed to either Digital Publishing suite service so we are only allocated one Folio per Adobe ID. Could it be a conflict between a previously installed version (CS 5) of the Folio extentions, which was incorrect as we are working on C5.5 — I subsequently deleted the CS5 folder manually and installed the correct version for CS5.5.
Thanks,
Colm

Colm before you get help from our pros I will say what happened and worked for me.
I had the same problem and it took two whole days to solve it.
When things stopped working and the process was hanging I would have to kill In-Design. On Windows you go to the task manager and end the program.
This never seemed to cause a problem for In-Design. Right away I would restart the program and start over again and things would finally work.
Go to your Acrobat.com account and see if the file is there. Most often it is. Even though the builder was hung up some how the file ended up on Acrobat.com site.
Click on your cover file in Folio Builder and then try clicking on Preview. If you are able to view your file in Content Viewer on your PC then your problem
may be different than mine. I could not preview my file. Once this preview problem was solved all the other problems went away.
Consider these points as a starting point and then we will give you more ideas.
John

Folio update does not appear in app

We have tried repeatedly, using different methods, to update an article on our folio and the one we're trying to replace remains in thre folio. We have updated the article, created a new version and copied it into the folio (under a different name) & then deleted the old version and renamed the replacement...and still the old one appears. It shows up correctly on the Content Viewer but not the app itself. Any suggestions or ideas?

Sorry, I didn't understand, my problem is: folio producer tools and folio builder installation don't succeed, i
I downloaded folio producer tools and folio builder and then I tried to install it. But it seems that installation hasn't succeed because Adobe Indesign is still asking for folio producer and folio builder.
I try to install them 10 times but nothing works...
Can you help me?
Any suggestion?
I've got a macbookpro and Creative Suite Design Premium.
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Query Builder does not appear in my APEX installation

I cannot find a button or tab to access the Query Builder. Either I am looking in the wrong place (SQL Workshop) or it was somehow not installed?
Thanks.
LVS

Thanks, but my problem is that that button is not there.
On the main page I have a big button named "SQL Workshop". When I click that I get 3 big buttons - "SQL Command Processor", "User Interface Defaults", "Create Object".
The same page has another region called "Database Browser" with other smaller graphic buttons and another region for "SQL Scripts". But nothing that says SQL Builder.
Message was edited by:
[email protected]

Folio Producer Thumbnail List Thumbnail image does not appear.

Folio Producer Site > Folio Producer Editor
Thumbnail view from the list,
Thumbnail image does not appear.
Why is that?

HTML articles and InDesign articles that use JPEG or PNG image format display thumbnail images in the Folio Producer Editor. However, no thumbnails appear in articles that use the PDF image format.
http://help.adobe.com/en_US/digitalpubsuite/using/WS67cb9e293e2f1f60-12e05bfc12f6c86d767-7 ffe.html

The option "Build-in Output" does not appear under my Sound preferences

The sound stopped coming out of my built in speakers. The sound does come through headphonse. The option "Built-in Output" does not appear under my Sound preferences. How can I restore the Built-in Output option under my Sound preferences. Currently the only option that displays is "Digital Out".

Please stop sticking things in your audio ports. you can very easily damage the switch. There is a simple procedure that usually will switch your mac back to internal speakers.
1. open the Audio MID setup app in your utilities folder.
2. Select 'built in output'
3. try the 'source' pull down menu. probably it will read 'digital out' with no other options.
4. control click the 'built in output' option on the left and select 'configure speakers' from the pull down menu.
5. a drop down window will open. Make sure 'Stereo' is selected and click 'done'
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This file does not appear to be a photoshop file error.

Hello,
I know this has been covered a few times already, but none of the previous threads about it were able to help my situation.
Ok so here is what i did:
Exported a JPEG from a timeline in FCP. Brought that JPEG into PS (i am using CS3), and changed the image size from 1920x1080 to 720x480. Then saved as a JPEG, didn't tick any boxes, just used default save as settings.
I then brought those images into my Encore DVD Project, added them to the library, then placed one into a already made menu, and "sent to back".. so it became the new background. I did this with two menu's today. Note i have actually done this same exact process many times without problem. I then tried to build a dvd image of the project, and i got the "this file does not appear to be a photoshop file". Now it won't even let me open those menu's (plus another one, which i made a long time ago, and have even successfully built DVD's with), to edit them. I tried removing all the new JPEGS i added today, from the library, but still i get the same message.
The menu's that i now can't open, took a very long time to make, and i need to have this DVD completed ASAP.. as it is being released world wide in a couple of weeks and i need to get it replicated. So i don't actually have time to remake these menu's. So if anyone can help me, that would be much appreciated, as i have studio exec's cracking down on me.
Thanks in advance :-)

Now, if one Imports the JPEG with its extension changed to PSD as a Menu, then the Menu is created, including the necessary Layers. The Menu is NOW a PSD, and when Opened in PS will reflect the Layer structure (try this at home). If one had constructed Buttons in the JPEG, they would now only be graphics on that one single Background Layer in the JPEG. They would not function as Buttons, but could be useful graphics for other things. One would then need to add real Button Layer Sets to the PSD to be able to add any navigation.
Back in the post above, I suggested doing the Save_As to JPEG to see how things get changed. Use that in another test - Import that JPEG as a Menu. In Encore, try to Link to what had originally been Buttons in that Imported JPEG. What happens? Can you Link to them, even though you are now working with the created PSD?
Now, add a Button, or two, from the Library. Choose Edit in Photoshop, and look at the Layer and Layer Set structure. Things have changed from the original JPEG, with only the Background Layer. You now have that Library Button's Layer Set structure.
Good luck, and hope that this helps,
Hunt
Here are looks at the structure, using the Library Menu Business>Clock:
The Menu in PSD with the Layers Palette Open
Same Image With Layers Flattened to Save As a JPEG
What the JPEG Looks Like As a Flattened JPEG
The only way to Import that JPEG into Encore as a Menu would be to change the file extension to PSD, but what appear to be Buttons would NOT be Buttons, but just static pixels in the Background.
Message was edited by: Bill Hunt - Added graphics

Error Message** This file does not appear to be a photshop file

Okay.. so I have been researching forums and have seen this message throughout, my issue seems to be slightly different. When I am in Encore CS3 and trying to create a menu, I import my background designed in photoshop, have the buttons set up correctly, test it in the preview screen and everything works correctly, the file is recognized as a psd file, and even saves as a project in encore. When I go to build my DVD I get an error saying "This file does not appear to be a photoshop file, although when I check the properties it recognizes it as a psd.. any suggestions?

Adam,
Not sure that I understand this message:
And Actually yes I do have a circle in my button to play now.
Can you enlighten me a bit. Does this mean that En has accepted the PSD, or something else.
If something else, I would also look closely at the Layers in the PSD. While I do not recall very small Layers creating an issue in En, they have been known to do so in PrPro. This is often something like a very small logo, on a Layer by itself, with nothing but transparency around it. In PrPro, a message, similar to yours is offered up, but that is in Import, and you got it only with the Build.
Too bad that the Check Project function is not a full pre-flight test of all Assets, like in InDesign, but it falls short, as it only checks for DVD-compliance in the navigation. I've filed Feature Request for more, but since En is built on the Sonic AuthorCore modules, I suppose that it's not as easy, as I would have hoped for.
Good luck, and help me understand the above,
Hunt

IPhone Does Not Appear in iTunes

Hi! My iPhone 3GS does not appear in iTunes. It is recognised by Windows. It is recognised by iTunes in my desktop PC, but the problem is when I use my Samsung NC10 portable notebook.
I am using Windows XP Home, version 2002, with SP3.
iTunes is version 9.2.0.61
So far I have followed suggestions in:
http://support.apple.com/kb/TS1495
including re-installing iTunes, resetting iPhone, checking that required services are running, stopping & starting services. I have used msconfig to see if I couls identify any conflicts but no success.
I used iTunes diagnostics, and it answered "no iPhone, iPad, iPod found"
I DO get an error when I start iTunes:
"The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please re-install iTunes" However, the Samsung NC10 does not have a CD/DVD drive, so I am assuming this is the cause of this error.
The iTunes diagnostic outut is as follows:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
SAMSUNG ELECTRONICS CO., LTD. NC10
iTunes 9.2.0.61
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver not found.
Bonjour 2.0.2.0 (214.3)
iTunes Serial Number 826FB*285
Current user is an administrator.
The current local date and time is 2010-06-24 13:20:46.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
Mobile Intel(R) 945 Express Chipset Family
Mobile Intel(R) 945 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {3611518A-4590-4E1E-AE70-A94755E86674}
Description: Atheros AR5007EG Wireless Network Adapter - Packet Scheduler Miniport
IP Address: 192.168.0.108
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Jun 24 09:39:01 2010
Lease Expires: Thu Jul 01 09:39:01 2010
DNS Servers: 192.168.0.1
192.168.0.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-06-23 15:17:47.
** Device Connectivity Tests **
iPodService 9.2.0.61 is currently running.
iTunesHelper 9.2.0.61 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
5th Generation iPod (iPod with video) running firmware version 1.3
Serial Number: 9C643*V9M
<Edited by Host>

I have a netbook toshiba a ipad and a iphone 3gs. And sudanly aparantly without reason, they stopped appearing in itunes. I tried everything in the manuals and nothing. THEN by chance I notice that a have a sdcard adapter inserted BUT without the micro SD inside it. I removed the sd adapter and , miracle when I conected the iphone, IT works allright.
I hope IT works for you guys

This file does not appear to be a Photoshop file - Menu won't import

I was searching on the forums and found that some other people have had this problem, but I didn't see any solutions.
When I try to build my DVD from Encore, I get this error "This fiel does not appear to be a Photoshop file.
I created my menu in Photoshop CS4, imported it as a menu. When I preview in Encore it works fine?
The photoshop file is 8 bit color...should it be 16? I tried that to, but it doesn't seem to change anything?
Any help is greatly appreciated!!!

The 2 bit image object that shows up to the right of the buttons on the highlighted state still was a little too crisp, but
I'm going to try a little vertical blur like you said to see what happens.
Well, the Vertical Blur will not work there. The Sub-picture Highlights cannot have any Styles, or Filters added to them. What I do to "simulate" a "glow" is to to create a second Sub-picture Highligh, in the next Layer down (in the same Button Layer Set)t, ever so slightly larger. I then set it's Transparency in Encore to be about 50%-30% of what the "original" Sub-picture Highlight's Transparency was. You can also assign another number from the Menu Color Set (this is done in PS), and then adjust that number's value in Encore to be a shade lighter of the original Sub-picture Highlight's. You will end up with maybe a 2 and a 3, and need to pick those colors from a Custom Color Set in Encore - cannot be done in PS, at least through CS3 and I do not believe in CS4 either. That might bear checking out, with someone like Jeff Bellune, or Jbowden. See this LINK for some tips, and this one for the full ARTICLE. The link to the version posted on Adobe has been lost, with the changeover in the forum. You can post and read at Muvipix.com, without a subscription, or even the free signup. Because of the wealth of Functional Content, stock music and Menus, etc., you might want to spend a bit of time poking around there.
Though most of the article and discussion revolve around removing part of the Sub-picture Highlight, the final steps are for adding what appears to be a Blur. Remember, you only have ON, OFF, COLOR (limited to 4, including the background) and TRANSPARENCY, for each pixel in a Sub-picture Highlight. That's why you cannot have Styles, or similar. You have to create the illusion.
Also, I created my lower third in Photoshop and saved out a .PNG file to import into Premiere.
When I play the DVD, there seems to be some noise in the title. Do you think that's because of how
I saved the video out or because I used a .PNG?
I do not know. I have never used the PNG format. Instead, I create all of my Titles (the ones that I do outside of Titler) in PS, often using AI for shapes, that will be Rasterized in the process. I do my Titles there, and then Save_As .PSD. If I wish to animate some of the Layers, I'll Import as a Sequence, if not, I Import as Footage. I always start from the image Preset to match my Project, so frame size and PAR are right to begin with. The only reason that I can think of for using PNG is the Transparency, but PSD offers that, and so much more.
There is much that one can do with the animation of PSD Layers in PrPro. It's not as powerful, or as full-featured, as is AE, but many are surprised at how good it is.
Best news is that you are almost there, and that things looked good on the DVD. If you have any trouble following the steps for the simulated Glow in the second Sub-picture Highlight, just let me know. It's been a whle, since I wrote that, and might need to re-visit it myself.
Good luck,
Hunt

Latest issue does not appear in the multi issue app on ipad3

as i updated to v20, the latest created folio does not appear on ipad3, but there seems to be no problem with ipad 1 & 2.

Have you created renditions for this issue?
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thanks
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Hi
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Progress indicator icon does not appear in Sap Portal

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hi Venkat,
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Note 573421.

Folio Builder does not appear

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