Folio Builder Panel 1.1.3 articles don't load

I have installed the lastes Folio Builder Panel but when the publications are loaded, I try to access any article and a greyed out spinning wheel next to every article is showing and never stops running..
Is there any thing I need to setup? Haven't been able to make it work yet..

Hi have created a log_config.xml file into the path as Michelle informed on a previous discussion and this is the output of the debug.log file
8/10/2011:15:39:39.917:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Locale = es_ES. App font is Lucida Grande
8/10/2011:15:39:39.918:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:The fontFamilyString is Lucida Grande,Tahoma,Segoe,Lucida Grande,Arial,Helvetica,sans-serif
8/10/2011:15:39:39.918:[DEBUG]:com.adobe.dmp.dmppanel.model.Model:App version - 7.0.4
8/10/2011:15:39:39.922:[DEBUG]:com.adobe.dmp.dmppanel.model.Model:digital publishing plug-in version: 7.0.3.13
8/10/2011:15:39:39.924:[DEBUG]:com.adobe.dmp.dmppanel.model.Model:extension bundle build number: 11.3.1.20110718_m_660809
8/10/2011:15:39:39.955:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Two flags adminOnlinePreference true networkPrefs.isAppOnline true networkPrefs.overallOnlinePreference true
8/10/2011:15:39:39.955:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:returning false
8/10/2011:15:39:39.957:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Two flags adminOnlinePreference true networkPrefs.isAppOnline true networkPrefs.overallOnlinePreference true
8/10/2011:15:39:39.958:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:returning false
8/10/2011:15:39:40.047:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Readjusting frame rate from 1000 to 24
8/10/2011:15:39:48.294:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:loginHandler
8/10/2011:15:39:49.948:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Readjusting frame rate from 1000 to 24
8/10/2011:15:39:59.125:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:windowCloseHandler
8/10/2011:15:41:25.309:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Locale = es_ES. App font is Lucida Grande
8/10/2011:15:41:25.310:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:The fontFamilyString is Lucida Grande,Tahoma,Segoe,Lucida Grande,Arial,Helvetica,sans-serif
8/10/2011:15:41:25.310:[DEBUG]:com.adobe.dmp.dmppanel.model.Model:App version - 7.0.4
8/10/2011:15:41:25.314:[DEBUG]:com.adobe.dmp.dmppanel.model.Model:digital publishing plug-in version: 7.0.3.13
8/10/2011:15:41:25.316:[DEBUG]:com.adobe.dmp.dmppanel.model.Model:extension bundle build number: 11.3.2.20110729_m_661663
8/10/2011:15:41:25.361:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Two flags adminOnlinePreference true networkPrefs.isAppOnline true networkPrefs.overallOnlinePreference true
8/10/2011:15:41:25.361:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:returning false
8/10/2011:15:41:25.365:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Two flags adminOnlinePreference true networkPrefs.isAppOnline true networkPrefs.overallOnlinePreference true
8/10/2011:15:41:25.365:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:returning false
8/10/2011:15:41:25.456:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Readjusting frame rate from 1000 to 24

Similar Messages

After update Folio Builder Panel 1.1.3. articles keep on loading

Hi all,
After updating the Folio Builder Panel as requested (by the panel it self), we are unable to acces any articles. A loading icon keeps on animating and the article-folders stay grey. Does anyone know how to fix this problem?
Looking forward hearing from you.
Regards,
Remco van den Hout

The good news, your'e not alone. The bad news... Adobe doesn't really have a fix at this point.
It's a problem where the DPS thinks you are trying to update those articles, and they don't ever get reset to a state of "updated". The only fix I was able to do, unfortunately, was to trash the folios and reupload the whole thing again. It's unclear at this time where the problem was introduced so it might take a while for a fix.
It was a major pain to have to do this stuff over again – but I know that the issue has been documented and they are looking into it.
I recommend you make a sidecar.xml file with all the folio descriptive copy. This way, if you have to do this process another time, you can import the sidecar file and it will populate all of your articles again a lot faster. You might have to still adjust the order in a few cases... but it works pretty well. Info on that here:
http://help.adobe.com/en_US/digitalpubsuite/using/WS67cb9e293e2f1f60606c7754128c7a9c00e-7f ff.html
Steve

Folio Builder Panel: Error #3115

can someone provide any more details what this eror means?
It pops up after I start the Folio Builder Panel.
After that: Spinning wheel on "Loading Folios".
The error message dialog does not help at all.
Installed the new Tools, uninstalled them already, cleared indesing prefs, installed again in the following order (as always): Producer Tools, then Folio Builder Panel.
—Johannes

That one did'nt work on my computer.
The thing that works is:
On Win user name/Application Data/applicationID.publisherID/Local Store/
Try follow the steps below:
1.       Close Folio Builder panel and quit InDesign;
2.       Find app-storage folder, on Win7 something like c:/Users/[user name]/Application Data/StageManager.BD092818F67280F4B42B04877600987F0111B594.1/Local Store/
3.       You should find a folder named ‘dmp’ in that folder. Delete ‘dmp’ folder and #sharedObjects in the same folder
4.       Relaunch InDesign and Folio Builder panel

InDesign Crashes Opening Folio Builder Panel

While working on a publication, I will leave the Folio Builder panel to open a different one. Upon trying to reopen the builder panel so I can add my publication to the folio, InDesign crashes. Without fail, everytime. No matter what InDesign document I have open, it will crash. I have to force quit, reopen and add the document first thing. before begining work on another article.
Anyone know why?

I open Indesign and it automatically signs me into my dps acct.
I begin working on an article (using the different tools like object states, buttons, video)
all of those panels are in the same tool group as the folio builder so folio builder gets collapsed while using the other tools.
when it is time to update my article and i go to open the folio builder panel is when it freezes InDesign.
I don't have any exact steps to reproduce this because the other tools I use varies, but if the folio builder panel gets collapsed, InDesign freezes when I reopen it.

Sharing/Unsharing Apps in Folio Builder Panel - Tweaks

Adobe could help us out by cleaning up this Folio Builder panel feature.
Pasting a list of e-mail addresses has to be formatted juuuust right, otherwise it doesn't recognize them. When adding users it would be useful if there was some sort of memory/auto-fill that recognized previously added users from other folios. Perhaps a master list appears and we could just click to add users from that list. Showing the abbreviated address or name is also quite annoying (for example, when you add a user it formats the entry into a nice little "bubble" but truncates the info). Is this really necessary?
Thanks for being awesome.

Hi Ruthanne, thanks for the response, but it turns out the solution is:
Quit InDesign and any other CS apps.
First, delete the opm.db file located in /Users/"your user name"/Library/Application Support/Adobe/OOBE/opm.db, and then start InDesign and try signing in to the panel.
Why that has taken Adobe support, four phone calls, and unhelpful advice, plus a link to a help article that I had to go through several links to find the answer to, I don't know.
It would help if the "DPS" support team were better trained, and rather than sendind emails with links to articles on them, had s stock number of troubleshooting steps to try I don't know.
I was advised to create a whole new user account, uninstall InDesign, and reinstall it on that user account to see if that solved the problem, but fortunately this simple fix cured it in my standard user account.
I have learned in a very painful and stressful way, that a lot of the information on the support forums is not up to date, and relates to CS5 and CS5.5, and that Adobe expect you to do a lot of the research into problems yourself, as they often don't know the cure. I know that DPS is very complex - but all the more reason to invest in better trained support staff.

The Folio Builder panel, design-wise...

Part of my job is to teach routined InDesign users how to build Folio's. Most of them do quite well, after their initial confusion with the Interaction panels ("which do and which don't work with ADPS"). But the panel they fear most, is definitely the Folio Builder. Not even because of its casual malfunctioning (that's my nightmare as a trainer), but mainly because of its design and cosmetics. The panel sports a well-know and trusted appearance, but it's a devil in disguise.
It begins with logging-in. "No, you can't click the bull's-eye, it's just a mysterious indicator." It would be much more obvious if it looked like a led (red or green) or if it had some useful interaction to it - letting you log in/out perhaps...
Next, the three-tiered views are not clear enough. When I show them the image below, and tell them how their workflow moves from left to right and from right to left (from "Account" to "Folio" to "Article" to "Layout" and v.v.) they immediately 'get it'. And after warning them that the navigational elements on top of the panel are quite clueless (what to hit, to go where to), and that you're often thrown back from Layout to Folio (skipping Article), they're in charge and on guard. Finally, I tell them that the "New" button magically changes its functionality in each level ("wait for the pop-up!"). It is highly unusual that a side menu shows and hides certain commands in each level. It should list ALL associated commands, and show momentarily unavailable ones grayed out.
This all wouldn't be necessary if the panel would be a bit more self-explanatory. I hope this rant helps to improve its design.

very good. these all need to be addressed. the experience of the folio
builder panel is bad... I have so many ideas of a redesign in my mind, but
I'm not in charge. maybe this thread can turn into a design ideaas for the
Panel.
good start, Peter!
(mobil gesendet)
Am 23.10.2011 00:30 schrieb "Peter Villevoye" <[email protected]>:
Re: The Folio Builder panel, design-wise... created by Peter Villevoye<http://forums.adobe.com/people/Peter+Villevoye>in
Digital Publishing Suite - View the full discussion<http://forums.adobe.com/message/3985568#3985568>

Folio Builder panel question

I can't see my old folios, that were created a year ago on the Folio Builder panel.
Also I do not see "Show All" folios option on this panel.
What I can do to fix the problem?
Thanks,
KK

Bob,
The fact is that I can see my folios in Folio Producer and I do not have two different Adobe accounts.
My problem is that I can't see these folios (except the recent one, see above) in the Folio Builder panel.
If I need to make any editing to the articles, how do I handle it if I can't see and update Article in the Folio Builder?
If anything can't be done, I will recreate these folios under different names.
We (Georgia Tech) are moving towards Enterprise Edition, and plan to publish our earlier created folios. But we may need to edit them before publishing.
Thanks,
KK

UPDATE: Install new Folio Builder panel

The Folio Producer tools on the web were updated July 21. Please update your Folio Builder panel to make sure that it's in sync with the web client. The links for downloading the 1.1.2 update will appear on the main DPS installer pages:
Mac OS: http://www.adobe.com/support/downloads/product.jsp?product=172&platform=Macintosh
Windows: http://www.adobe.com/support/downloads/product.jsp?product=172&platform=Windows
Note that there is a difference between installing the new Folio Builder panel and updating the authoring tools. Whenever there is an update to the web client, you should update the Folio Builder panel. However, when the new version of the authoring tools (Overlay Creator panel and plugin) becomes available, you have a choice of updating the authoring tools or continuing to use an older release. For example, you may want to continue using an older set of authoring tools so that you can continue to work on folios for a custom viewer that you created, and you don't want to update that viewer app in the store every time a set release comes out.
The v14 authoring tools will be available later, when all the viewers are approved in the stores. The new version of the Viewer Builder app is scheduled for release early next week. You'll be able to specify languages and use in-app billing for Android viewers.
When you update your Folio Builder panel, you will be able to do the following:
* Re-order articles in the Folio Builder panel by dragging and dropping
* Unshare folios with individuals
* Upload large articles (the limit increased from 100 MB to 2 GB)

OK, I've done this.
To test what's happening for sure, I have uninstalled and re-installed time and time again, step by step. Here's what I get:
1. install Digital Publishing Suite: I can sign in to Folio Builder
2. install patch 1.0.1: I can sign in to Folio Builder
3. install patch 1.1.1: I can sign in to Folio Builder
4. install patch 1.1.2: I cannot sign in to Folio Builder
Here are the messages I get when I try to sign in with 1.1.2. It's always one or the other, at random.
On my Mac at home, I can sign in without problem. Could it be a firewall issue with the Windows computers at the office? If the sign-in system has changed, please tell me what Adobe has done so that I can communicate this to our IT support.
In the meantime, I have downgraded to 1.1.1 so that I can continue working with DPS.
Ali

Folio Builder panel is empty?

Hi, the various folios I have created within InDesign seem to have disappeared from the Folio Builder panel. I am signed in, paid up, restarted, re-opened and have updated all software. Anyone else had this problem? They ARE showing up in the SPS Folio Producer panel online. I have also created a new folio just to see, but the panel in InDesign is still empty, although that also shows up in the browser. Associated options from the little drop-down menu in the InDesign panel are also absent, as if I had no folios.
Thanks,
David

I'll add that it's clearly a glitch. I don't have the option to create an article from an open document. However, quitting InDesign I get an altert saying that the folio builder is busy—as though I have managed to get it to do a task, despite no visual feedback of that in the panels...

Folio Builder panel crashing + other issues

Hi,
I have been facing difficulties in updating any of my folio articles on the Folio Builder panel in Indesign CS6 this whole week. An article that contains of three spreads and a file size of around 60 mb takes up to an hour to update and most of the times the panel crashes straight after the upload is complete and hence the update don't go through. When the panel crashes I just see the panel with a blank space inside it, no folios and I can not sign out — I have to restart InDesign.
After several attempts, quitting InDesign and opening it up again, opening up the panel again and trying to update the article then [sometimes] it works – still very slow, but it doesn't crash and when it does, I have to do this over again.
And on Content Viewer, downloading the folio updates takes longer than usual. Again only this week.
My folios are on the cloud. My internet is pretty quick, DL 60 mb/s and UL 600 mb/s so there are certainly no problems with my internet connections. And all my DPS files are up to date. It usually takes maximum an hour to upload the whole folio, it took 8 hours yesterday.
Thanks,
Bilal

Uninstall and re-install the Digital Publishing Suite Tools for CS6. If that doesn't resolve the issue, un-install and re-install InDesign CS6.

Hello Someone knows if theres a problem with sign in feature the Folio Builder Panel

Recently I did the update of the DPS tools, to the 27, the desk top viewer dosen´t install, and I install it manually as sugested, and it works
but, I can´t connect the folio builder panel with the DPS account using the folio builder panel side menu, simply it dosen`t work.
I can sign in into the account in DPS home page, using the app builder log in panel an so on, but folio builder panel don´t
Some one has the same behavior?
Is this a an Apocalypsis signal?
or a warning about the Nibiru affaire?
Any clue?

hello ludovix78. Welcome to the world of those who can not connect to the Folio Builder.
To give you an idea, this problem started with the v26, and then fix the v27 and nobody gave a possible solution.
I'll give you link to other forums drenches you with the issue.
If you find a solution, please share it.
http://forums.adobe.com/thread/1272812?tstart=150
http://forums.adobe.com/thread/1256613?tstart=330
http://forums.adobe.com/thread/1203788?start=40&tstart=420

Folio builder panel problem on login

Updated my folio builder panel and now when I login it tells me I have to update eventhough I just did. Am I the only one with this problem? T.

Hi John! You mentioned that it will be down the evening of March 12th, do you have any idea what time? We'd like to keep working and uploading content, but want to make sure that we don't screw anything up. Thanks!

New folio builder panel

Since loading the new folio builder panel i am unable to load articles. Any help would be appreciated.

You can update the viewer builder panel independent from producer tools.
So you can stay on version 17 of the tools but you need the current folio
builder panel.
—Johannes
(mobil gesendet)
Am 31.01.2012 12:47 schrieb "BHPforum" <[email protected]>:
Update new Folio Builder Panel but not the Folio Producer Tools? created by
BHPforum <http://forums.adobe.com/people/BHPforum> in *Digital Publishing
Suite* - View the full discussion<http://forums.adobe.com/message/4175766#4175766>

Folio Builder Panel - progress bars?

Not a major thing, I know, but still...
What happened to the upload progress bars in the Folio Builder Panel? I do like being able to monitor progress.

OK, I might be mistaken - the bars are there when updating an article, or when adding a single article to an existing folio. With multi-article import, there were no bars. Didn't we get to see loading bars when importing multiple articles? Or is old age setting in?

Folio Builder panel in CS6 and CC (says update required) - can't install update (no Admin rights)

Hi. I've been running CS6 and the Folio Builder Panel keeps saying "DPS — A software update is required, go to the Help menu for Updates..." When I go to the Help section there are no updates. I recently moved to CC hoping the problem would fix itself but it hasn't. I downloaded the DPS Package update for both versions of the program — and I tried to install each one. Both give me error messages saying I don't have Admin rights. Adobe's tech support walked me through enabling Admin rights (although I should have had them already) and that didn't work.
Has anyone else had trouble installing the DPS update? I would like to actually use the DPS tools!
Thanks

Hi Bob, I ended up having to uninstall CS6, then reinstall it — then for a separate Folio Builder log in issue, I followed another thread and removed the (Application Support/Adobe) OOBE folder. Functioning smoothly for now! Thanks for your suggestion.

Folio Builder Panel 1.1.3 articles don't load

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