Folio Builder panel is empty?

Hi, the various folios I have created within InDesign seem to have disappeared from the Folio Builder panel. I am signed in, paid up, restarted, re-opened and have updated all software. Anyone else had this problem? They ARE showing up in the SPS Folio Producer panel online. I have also created a new folio just to see, but the panel in InDesign is still empty, although that also shows up in the browser. Associated options from the little drop-down menu in the InDesign panel are also absent, as if I had no folios.
Thanks,
David

I'll add that it's clearly a glitch. I don't have the option to create an article from an open document. However, quitting InDesign I get an altert saying that the folio builder is busy—as though I have managed to get it to do a task, despite no visual feedback of that in the panels...

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Cannot access Adobe Folio Builder using Indesign (CS6) on Windows 7, error message is 'An error has occured while trying to sign in to the Folio Builder Panel' [IMS_ERROR_FAILURE]

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I just spoke with a member of our team and they were able to reproduce this issue: invoking folio preview from the file menu brings up an empty panel instead of launching the desktop preview tool. Thanks for bringing it to our attention! There are two ways you can work around this and get the desktop preview application up with your content:
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Thanks Bob for your super fast reply. Cheers!

Hello Someone knows if theres a problem with sign in feature the Folio Builder Panel

Recently I did the update of the DPS tools, to the 27, the desk top viewer dosen´t install, and I install it manually as sugested, and it works
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Is this a an Apocalypsis signal?
or a warning about the Nibiru affaire?
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hello ludovix78. Welcome to the world of those who can not connect to the Folio Builder.
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I'll give you link to other forums drenches you with the issue.
If you find a solution, please share it.
http://forums.adobe.com/thread/1272812?tstart=150
http://forums.adobe.com/thread/1256613?tstart=330
http://forums.adobe.com/thread/1203788?start=40&tstart=420

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Thanks for being awesome.

Hi Ruthanne, thanks for the response, but it turns out the solution is:
Quit InDesign and any other CS apps.
First, delete the opm.db file located in /Users/"your user name"/Library/Application Support/Adobe/OOBE/opm.db, and then start InDesign and try signing in to the panel.
Why that has taken Adobe support, four phone calls, and unhelpful advice, plus a link to a help article that I had to go through several links to find the answer to, I don't know.
It would help if the "DPS" support team were better trained, and rather than sendind emails with links to articles on them, had s stock number of troubleshooting steps to try I don't know.
I was advised to create a whole new user account, uninstall InDesign, and reinstall it on that user account to see if that solved the problem, but fortunately this simple fix cured it in my standard user account.
I have learned in a very painful and stressful way, that a lot of the information on the support forums is not up to date, and relates to CS5 and CS5.5, and that Adobe expect you to do a lot of the research into problems yourself, as they often don't know the cure. I know that DPS is very complex - but all the more reason to invest in better trained support staff.

The Folio Builder panel, design-wise...

Part of my job is to teach routined InDesign users how to build Folio's. Most of them do quite well, after their initial confusion with the Interaction panels ("which do and which don't work with ADPS"). But the panel they fear most, is definitely the Folio Builder. Not even because of its casual malfunctioning (that's my nightmare as a trainer), but mainly because of its design and cosmetics. The panel sports a well-know and trusted appearance, but it's a devil in disguise.
It begins with logging-in. "No, you can't click the bull's-eye, it's just a mysterious indicator." It would be much more obvious if it looked like a led (red or green) or if it had some useful interaction to it - letting you log in/out perhaps...
Next, the three-tiered views are not clear enough. When I show them the image below, and tell them how their workflow moves from left to right and from right to left (from "Account" to "Folio" to "Article" to "Layout" and v.v.) they immediately 'get it'. And after warning them that the navigational elements on top of the panel are quite clueless (what to hit, to go where to), and that you're often thrown back from Layout to Folio (skipping Article), they're in charge and on guard. Finally, I tell them that the "New" button magically changes its functionality in each level ("wait for the pop-up!"). It is highly unusual that a side menu shows and hides certain commands in each level. It should list ALL associated commands, and show momentarily unavailable ones grayed out.
This all wouldn't be necessary if the panel would be a bit more self-explanatory. I hope this rant helps to improve its design.

very good. these all need to be addressed. the experience of the folio
builder panel is bad... I have so many ideas of a redesign in my mind, but
I'm not in charge. maybe this thread can turn into a design ideaas for the
Panel.
good start, Peter!
(mobil gesendet)
Am 23.10.2011 00:30 schrieb "Peter Villevoye" <[email protected]>:
Re: The Folio Builder panel, design-wise... created by Peter Villevoye<http://forums.adobe.com/people/Peter+Villevoye>in
Digital Publishing Suite - View the full discussion<http://forums.adobe.com/message/3985568#3985568>

Can't log into Folio Builder panel. Wont verify CC Membership. Indesign or DPS bug?

I have tried to log in to see my folios in the folio Builder panel. However it as for AdobeID. I am logged into my CC Account already. so when the builder panel trys to verify it just spins and spins and tells me to enter password again. any help would be nice. I have update panel and deleted the OOCM file or that is what I think I read to do on this forum. Thanks in advance for any direction.

Well mate, I've got inDesign CC and have similar issue. Mine is saying no internet, connect and try again... I contacted CC centre and they are saying I have to wait for 24 hours until SAB ( which I am not sure what it is) to be removed and the account will be activated. I must say Adobe charged me for the CC first and payment has been made.
I recommend you to contact their centre and explain to them what is happening. The other way, try to sign in to your creative cloud first and then run your inDesign CC and see how you go.
Kind regards,
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Folio Builder panel is empty?

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