Folio Builder panel won't verify AdobeID. can't see folios. any suggestions?

I try to log in to the filio builder panel and it keeps trying to verify my adobe id. I can connect using the id to CC, Create.adobe.com site, foilo Producer site and adobes main site. any suggestion?

I can log into the http://digitalpublishing.acrobat.com with same email address. Folio builder can't verify my Creative Cloud Adobe ID. They are the same. It tries real hard and then hic-ups and ask for it again. I can get to all my folios though the website they are no showing up in Indesign.

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Can't log into Folio Builder panel. Wont verify CC Membership. Indesign or DPS bug?

I have tried to log in to see my folios in the folio Builder panel. However it as for AdobeID. I am logged into my CC Account already. so when the builder panel trys to verify it just spins and spins and tells me to enter password again. any help would be nice. I have update panel and deleted the OOCM file or that is what I think I read to do on this forum. Thanks in advance for any direction.

Well mate, I've got inDesign CC and have similar issue. Mine is saying no internet, connect and try again... I contacted CC centre and they are saying I have to wait for 24 hours until SAB ( which I am not sure what it is) to be removed and the account will be activated. I must say Adobe charged me for the CC first and payment has been made.
I recommend you to contact their centre and explain to them what is happening. The other way, try to sign in to your creative cloud first and then run your inDesign CC and see how you go.
Kind regards,
Calvin

Folio Builder Panel Won't Display

In ID CS5.5 I can't get the Folio Builder panel to display. I've tried everything (deleting Prefs, DPS tools, re-installing, rebooting, etc.) but every time I open it is says "A newer version of the Folio Builder is available for download. Update Folio Panel to the newest version here." I've done that. I've uninstalled the DPS tools, and re-downloaded and re-installed the Folio Builder and the Folio Panel. Regardless, nothing works. Any suggestions out there? Grrrrrrrrrrr....

If the link for incompatible plug-ins doesn't work, try the following:
1. Install BOTH the Folio Producer tools and the Folio Builder panel. You're probably already doing that, but some people mistake the tools for the panel without realizing there are two different installers.
2. Delete all the DPS temp files. This is especially important if you've installed a prerelease version of ID CS6. On a Mac, these temp files are located in user > Library > Preferences > StageManager.[###] > Local Store [edited]. Delete all the folders in the Local Host folder. You'll lose all your local folios, but you can re-create them.

Folio builder panel won't upgrade

I'm on CS6 and I have downloaded and installed 2.05.1. My folio builder panel would not work unless I did this and now still says I need to do an upgrade!! I need to get this folio ready for iTunes to make a deadline. Please help!

Follow this link:
http://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html

Folio Builder Panel: Error #3115

can someone provide any more details what this eror means?
It pops up after I start the Folio Builder Panel.
After that: Spinning wheel on "Loading Folios".
The error message dialog does not help at all.
Installed the new Tools, uninstalled them already, cleared indesing prefs, installed again in the following order (as always): Producer Tools, then Folio Builder Panel.
—Johannes

That one did'nt work on my computer.
The thing that works is:
On Win user name/Application Data/applicationID.publisherID/Local Store/
Try follow the steps below:
1.       Close Folio Builder panel and quit InDesign;
2.       Find app-storage folder, on Win7 something like c:/Users/[user name]/Application Data/StageManager.BD092818F67280F4B42B04877600987F0111B594.1/Local Store/
3.       You should find a folder named ‘dmp’ in that folder. Delete ‘dmp’ folder and #sharedObjects in the same folder
4.       Relaunch InDesign and Folio Builder panel

Cannot access Adobe Folio Builder using Indesign (CS6) on Windows 7, error message is 'An error has occured while trying to sign in to the Folio Builder Panel' [IMS_ERROR_FAILURE]

Cannot access Adobe Folio Builder using Indesign (CS6) on Windows 7, error message is 'An error has occured while trying to sign in to the Folio Builder Panel' [IMS_ERROR_FAILURE]

Yes, I can open the DPS portal via the Folio Builder panel within InDesign. Although I have created Folios locally within InDesign CS6, the DPS portal is empty and everthing greyed out with just the text "There are no folios to display. Create folios with the folio builder in InDesign".
If I try to sign in within the Folio Builder panel in InDesign, I get the error message [IMS_ERROR_FAILURE] . In addition I am also not able to access the "Help" menu from within InDesign although I am connected to the internet.
To complicate it even further, I am working in the UK whereas all internet control (firewall) and licences are handeled by head office in Germany. I am not sure if this is a firwewall issue or not but if the IT department in Germany could get support from Adobe to understand the access requirements, this may help.
Hopefully using the forum someone out there will know the answer.

Missing Folio Builder Panel

I'm running Indesign CS 6 and recently updated DPS desktop tools. Since then, the Folio builder panel went missing and I can't get it back. Please help!
Actually, there is the whole windows>extensions tab missing and the extension manager is not showing DPS desktop tools at all. I installed AdobeExchange, which shows up in the extension manager but still no windows>extensions tab ...

I've moved your question to the DPS forum which is the best place to get an answer.

CS5 Folio Builder Panel Update - Panel Gone

I just updated the Folio Builder Panel for CS5 on Mac to the latest version (Jan 26, 2012) and when I run InDesign, the Folio Builder Panel is no longer there. Also, the CSLive panel gives me an "internal error" message. I installed the updates on my PC for CS 5.5 and it all seems to work. However, I need to work in CS5 for this particular project. Is this a known issue? How do I remedy the situation? In case it matters, I also updated the Folio Producer Tools (Jan 17, 2012), as well.

So, I ended up getting everything ironed out, though it took a couple of hours of trying various things. Essentially, the Folio Builder Panel was installed, however Indesign was not seeing it. I tried uninstalling and reinstalling Indesign, but that didn't remove the Folio Builder Panel, and did not "refresh" it to become visible.
Ultimately, I had to go throught the app folders and manually uninstall the extension. After reinstalling, the panel showed up. However a new problem emerged. Indesign was trying to login to my account but just spinning and nothing was happening. I could not cancel the "sign in" attempt. Finally, this was resolved by opening key chain and deleting the Adobe entry from there which allowed me to reenter my credentials.
Whew. Thank goodness that's over. (until the next update, that is).
Hopefully, this can save others some time who may run into this. Seems like it was a bit of a fluke.

Folio Builder Panel 1.1.7.2 is available

Folio Builder panel 1.1.7.2 is now live and availabe from:
http://www.adobe.com/downloads/
The individual download pages are:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5153
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5152
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5155
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5154
This version fixes the issue with double-byte/extended characters in filenames. End users would see this manifest as SVR.Unknown, Unable to find InDesign source and inabiity to open up files from the Folio Builder panel.
This is not a manditory forced panel update but all users are encouraged to download and install the latest build.

Hi John,
I am still experiencing issues with my app. Your last message told me to "call up directly" for official support, but there doesn't seem to be a number for Australia.
I'm now being told that I need to update my app in the App store, but this isn't right.
From: John J Metzger <[email protected]<mailto:[email protected]>>
Reply-To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
Date: Tue, 22 Nov 2011 01:16:57 +0800
To: Production <[email protected]<mailto:[email protected]>>
Subject: Folio Builder Panel 1.1.7.2 is available
Re: Folio Builder Panel 1.1.7.2 is available
created by John J Metzger<http://forums.adobe.com/people/JohnJMetzger> in Digital Publishing Suite - View the full discussion<http://forums.adobe.com/message/4038788#4038788

Folio Builder Panel on 2nd Monitor Crashing Indesign

I am not sure if this question is appropriate in this forum or the indesign forum, but Ill start here.
I keep all my indesign palettes on a second monitor, and now everytime I open Indesign it repeatedly crashes unless I do a fresh open after deleteing my preferences.
Through trial and error I have narrowed down the issue to the Folio Builder Panel. If i open indeisgn with the folio builder panel open on a second monitor it crashes my system everytime.
Anyone else ever had a similiar issue?

Thanks Bob for your super fast reply. Cheers!

Why I can't use the Folio Builder panel on my Indesign 5.5?

When I launch the Folio Builder panel in my Indesign 5.5. There is a message that says "To start the digital publishing authoring process, please download the update for the Folio Producer components and relaunch your application." I have downloaded the "FolioProducerTools-CS55-1-9-1.zip", installed it and restarted my machine but when I launch the Folio Builder panel again and it has the same message so does anybody know what I have missed?
Thanks!

Thanks Bob for your super fast reply. Cheers!

Folio Builder panel in CS6 and CC (says update required) - can't install update (no Admin rights)

Hi. I've been running CS6 and the Folio Builder Panel keeps saying "DPS — A software update is required, go to the Help menu for Updates..." When I go to the Help section there are no updates. I recently moved to CC hoping the problem would fix itself but it hasn't. I downloaded the DPS Package update for both versions of the program — and I tried to install each one. Both give me error messages saying I don't have Admin rights. Adobe's tech support walked me through enabling Admin rights (although I should have had them already) and that didn't work.
Has anyone else had trouble installing the DPS update? I would like to actually use the DPS tools!
Thanks

Hi Bob, I ended up having to uninstall CS6, then reinstall it — then for a separate Folio Builder log in issue, I followed another thread and removed the (Application Support/Adobe) OOBE folder. Functioning smoothly for now! Thanks for your suggestion.

Version 19 Release - Update Folio Builder panel

Digital Publishing Suite released a mandatory update to the Folio Builder panel as well as a new version of the Folio Producer tools. You can view a list of new features here: What's new in this release.
Should you update the Folio Builder panel?
Yes, or you won't be able to use the panel. Note that updating the panel does not affect your version of the DPS tools.
Should you update the Folio Producer tools?
If you're in the last stages of publishing a folio, if you have an important presentation coming up, or if you created a custom viewer using a previous set of tools and don't want to update your viewer app yet, install only the Folio Builder panel.
If you install the new Folio Producer tools and create a folio, you cannot view it in the current Adobe Content Viewer on the iPad (until Apple approves the new version) or with a custom viewer app that hasn't been updated to v19. If you try to open a new folio in an older viewer, a "Please update your app" message appears.
If you have a Professional or Enterprise account, you can use the Viewer Builder to create a custom version of the Adobe Content Viewer so that you don't have to wait for Apple to approve.
For links and addition installation information, see Installing digital publishing tools.

Hi I give the audio file the same mistake all the foils. please help!
This issue occurred after the builder and the tools of updates to Folio

Hello Someone knows if theres a problem with sign in feature the Folio Builder Panel

Recently I did the update of the DPS tools, to the 27, the desk top viewer dosen´t install, and I install it manually as sugested, and it works
but, I can´t connect the folio builder panel with the DPS account using the folio builder panel side menu, simply it dosen`t work.
I can sign in into the account in DPS home page, using the app builder log in panel an so on, but folio builder panel don´t
Some one has the same behavior?
Is this a an Apocalypsis signal?
or a warning about the Nibiru affaire?
Any clue?

hello ludovix78. Welcome to the world of those who can not connect to the Folio Builder.
To give you an idea, this problem started with the v26, and then fix the v27 and nobody gave a possible solution.
I'll give you link to other forums drenches you with the issue.
If you find a solution, please share it.
http://forums.adobe.com/thread/1272812?tstart=150
http://forums.adobe.com/thread/1256613?tstart=330
http://forums.adobe.com/thread/1203788?start=40&tstart=420

Sign in with indesign CS6 in folio builder panel

hi! I can't sign in with indesign CS6 in folio builder panel. what can a i do?? I can sign in from adobe web page, but not from indesign, and the option "updates" from "Help" menu is deactivated

I found one way to fix it:
- quit all CS6 apps
- if in OSX force quit the CS6ServiceManager via Activity Monitor app
- go to the User Library (hold down option key while accessing the Go menu) and find these:
/Library/Application Support/Adobe/CS6ServiceManager/preference/csxs3.pref - move this file out to desktop
Library/Application Support/Adobe/OOBE/opm.db - move this file out to desktop
zip these up and delete the original, you now have inaccessible copies to put back just in case but have found this unnecessary.
- Restart Indesign and log in should now hold.
Found this started to happen after updating to 10.9.2, on a number of our designers machines.

Folio Builder panel won't verify AdobeID. can't see folios. any suggestions?

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