Folio Builder Sign In Failed

Unable to sign into Digital Publishing Suite. Each time I try, red text displays in the Sign In dialog box that reads "Sign in failed. Please try again." I've try numerous times over several days. Any thoughts as to why it's not working? I'm using CS5.5 with Folio Producer 1.5.0.

Nope, had to once again kill the app and delete from the Xoom.
Reinstalled the viewer, trying to sign-in.  Getting a Authentication Timed out message now.
Bob B.....  BOOOOOOOOBB BBB! 
Any word as to what might be going on?  Incredibly frustrating.  If you only knew who the target audience was for this, you'd laugh. 

Similar Messages

  • Folio Builder Sign in Failure

    Ok, it was working wonderfully up to Friday when i had installed a trial version of CS5.5.
    My trial was due on Monday, and when i got my serial installed, the folio builder simply stopped signing in... I reinstalled everything several times. I just resintalled the entire adobe design premium CS5.5 along with folio builder folio producer, hoping that it would work again and nothing. Now I am hopeless...
    The same message: "Sign failed. Please try again"

    Could you contact me offline at [email protected] so that I can get more information from you.
    Thanks,
    Nethra Krishnamoorthy

  • Updating project in App builder - Sign in fails

    Ive been shut out of app builder on second attempt to upload files as sign in fails on sign and download of IPA.
    Ive done the following to clear issue.
    Unpublish and republish app. - The job shows with new correct modification date
    Check titles - the titles of all folios/articles are all character compliant as per list below
    As in understand it the Developer certificates dont need to change once established.
    Any ideas to allow download of .ipa files so I test and can resubmit to apple?

    There can be two issues:
    First, make sure your article/folio names does not contain any special characters. We were able to fix the "Sign in,  please try again" error by removing all special charatcers in the folio/article names. Example of special characters are"&" "ö" "á" "()" etc.
    Follow below link : http://helpx.adobe.com/digital-publishing-suite/kb/download-sign-faile d.html
    Second, can be certificate problem.

  • Folio Builder Sign-In Issues (yes, I know I'm the 1,000th person to post this!)

    I'm about to go insane... I can't sign into the Folio Builder panel in InDesign CC (v9.1 x64).  I must have been asked 12 times today to sign into CC, and accept the license agreement another 6 times. 
    I was signed into the Folio Builder panel most of the day with no issues, but now it won't let me.  I get the sign in dialog, but when I enter my credentials, the dialog just goes away and nothing happens!
    This isn't the issue where deleting the OOBE folder solves it (I tried that just to see, anyway).  I had this happen last week and had to delete InDesign and completely reinstall it before I could sign in again.  Just for the record, I only have CC programs installed, no other CS versions of anything...  and I'm on a Windows 7 machine.
    I'M GETTING SICK OF INSTALLING INDESIGN CC OVER AND OVER AND OVER AGAIN!  Sorry, just a bit frustrated...
    Is there any simple, long-term fix for this??
    Help!!

    I'm not signing into another Adobe account, I'm signing into another Windows account on my Windows 7 machine.  So, I don't lose any folios, etc, as I'm still using the same Adobe ID to sign in.
    I was having issues staying signed into Creative Cloud a while back as well, and I used the "create a new admin account" trick to solve my folio builder issues as well.  See the post here:  http://forums.adobe.com/message/5651099#5651099  The Adobe person provides links to creating new admin accounts for Mac and Windows users.  Follow the instructions, and try this route if uninstalling and reinstalling InDesign didnt' work.
    Also, just as a side note, I have been using the folio builder panel yesterday and today without any issues... so if you can't sign in, then it "probably" isn't a widespread issue.  I know that doesn't make you feel any better, but I'm hoping this is a localized issue that Adobe can pinpoint and provide an accurate, repeatable solution for!

  • Folio Builder sign in???

    Anyone know a fix for this? I last logged in through Folio Builder about two weeks ago - I stopped messing with it when there was all the issues with Content Viewer. Before that everything was fine with logging-in. I can log into my Acrobat account online with the same log-in info, but not through Folio Builder.
    Help please!
    Thanks!!

    Nope, had to once again kill the app and delete from the Xoom.
    Reinstalled the viewer, trying to sign-in.  Getting a Authentication Timed out message now.
    Bob B.....  BOOOOOOOOBB BBB! 
    Any word as to what might be going on?  Incredibly frustrating.  If you only knew who the target audience was for this, you'd laugh. 

  • Folio Builder sign in for Pro/Enterprise customers only?

    Have Adobe changed the way users can access the Folio Builder?
    I am having problems signing in to my personal Adobe ID and then using the Folio Builder tools... whereas I used to be able to do this.
    I have folios in there, like interactive adverts, test work, then I share those folios, with the various Enterprise accounts for publishing into folios.
    If someone can advise on best practice for Adobe DPS CS6, that would be helpful. I have updated to all the latest DPS tools for CS6.
    cheers
    David

    Okay. This helped.... plus the sign-in window has changed...
    http://forums.adobe.com/thread/1203788?start=40&tstart=0

  • Folio Builder sign-in not working...

    Cannot sign in to the Folio Builder, nor the Folio Producer tools online...
    Any update on this please?
    Many thanks
    David

    There was an outage, but the server should be restored:
    http://status.adobedps.com/

  • Folio Builder sign in doesn't work!

    Hi
    I just downloaded all the tools for CS6 on my Mac, the latest version 32. But the folio builder won't sign in, at all. I can click on it a million times and nothing happens. No pop-ups, no links, just no reaction.
    What do i do?

    What does your Folio Builder panel fly out menu look like? You should see the sign in link which will take you to the sign pop-up window and then leave you with only the sign out option.
    Are you able to sign in at Adobe Digital Publishing Suite – Sign In? You may need to accept the terms of agreement if this is a new setup. Accepting the terms of agreement has to be done manually at the website and on a computer, not a device.

  • Problem with Folio Builder sign in

    I'm working on Indesign CS6 and I've updated my DPS desktop tools, in their version 29.0.0, but the Folio Builder don't let me sign in. What can be the problem? Thanks

    After several hours (4+) trying every combination described here and elsewhere, what ultimately worked was uninstalling ALL Adobe software and starting from scratch.
    1.  Uninstall any and all Adobe software:
    Adobe AIR
    Adobe Flash
    DPS App Builder
    Adobe Creative Cloud
    Adobe InDesign
    Adobe Photoshop
    Adobe Illustrator
    Previous downloads of installers
    Etc.
    2.  Clear all system and user caches, preferences, bootcaches, kextcache, etc.and reboot (whether necessary or not; just for good measure).
    3.  Run the Adobe Creative Cloud Cleaner Tool to confirm everything was removed.
    4.  Reboot (whether necessary or not; just for good measure).
    5.  Confirm no Adobe affiliated process is running in the Activity Monitor (or Task/Process Viewer in Windows).
    6.  Download a new clean installer for Adobe Creative Cloud.
    7.  Cross fingers.
    8.  Install Adobe InDesign.
    9.  Reboot (again, just because).
    10.  Install Adobe InDesign updates (which should download the necessary DPS tools too).
    After all this, the Folio Builder finally appeared and began working again for my computer. 

  • FOLIO BUILDER - Signing in loader doesn't stop spinning

    Hi,
    I am facing a bizzare situation with folio builder.
    As I open the FB panel first it just blinks and does not open. On second approach the panel opens but is filled with spining "signing in"
    loader. It spins for hours with no result.
    I am working (at least trying to work) with Indd CS6 
    (latest DPS and Indd update done) Mac Os X 10.6.8, MacBook Pro
    All external drives - ejected.
    Tried
    - quiting Innd
    - restarting Mac
    with no results
    Any ideas how to solve this issue?
    I would be very gratefull for any assistance.
    M. Jurko

    Moved to DPS forum.

  • InDesign Folio Builder Sign-In Failure.

    I was wondering if anyone else had a similar issue when trying to log in to their DPS account from the Folio Builder tab within InDesign. I have downloaded and installed the latest versions of updates for the Folio Builder and Producer and am running CS5.5 on a Windows XP PC.
    Please, if anyone has any ideas. I already have an account with the DPS system and can login just fine through my browser.
    Thank you.

    Hi Bob,
    My ID is working on Adobe portal.
    my problem date since that upload. I download and install Folio Producer Tools.dmg + Folio_Panel.dmg at least 10 times but my panels do not work. I completely reinstall Indesign but still nothing.
    My Folios do not appear in the panel. I can not connect to CS Live.

  • DPS App builder - signing in failed

    Hello,
    Im trying to download a viewer for testing and it doesn't work. Keeps sending the message "signing failed, please try again".
    I tryed again and again and... doesnt work. I tryed to download other viewers and i have the same problem.
    Thanks in advance.
    Regards
    Pedro

    I have had this issue since friday - and it is still happening. Spent the last hour only using the first three articles and it all seems to work fine. Add the next article and the 'Signing Failed' error comes up - so there is nothing wrong with my certificates.
    I have a conference tomorrow at which I am meant ot be showcasing this - and I can not get it to work! What an utter joke - Adobe get you to pay every month for Cloud membership - and this is a fundamental part of the DPS suite. This is obivioulsy a huge glitch and is a common problem from what I understand!
    Everythng was working fine up until Friday - I am now going to have to show case an incoplete app to the EMEA leaderhsip of my firm! Come one Adobe - get your freaking act together!

  • Folio Builder cannot sign in

    Dear all,
    Please help, I use PS6 version the Folio Builder sign key not work.
    no sign window open, I delete the <Users/{username}/Library/Application Support/Adobe/OOBE >,
    Restart Indesign, The sign key cannot sign in, Please help me.
    Kam006

    Please help

  • Sign in Failed - Folio Builder!

    Hi,
    I have trying to help my client to use Folio Builder to create Folios and publish them onto iPad.
    He created login on acrobat.com and all works fine online.
    But when he tries to login into folio builder in InDesign with same login information, he gets 'Signin Failed...Please try again' message.
    I tried my login (which work on my machine) and it failed as well. We try all latest updates still no luck.
    It looks like high security firewall/proxy settings though we tried disabling local firewall but no luck.
    Can anyone tell me the port number Adobe uses to login from Folio builder so that we can open it in Domain level firewall?
    Much appreciated.
    Thanks,
    Kumar

    Hi Kumar,
    Could you provide me with some more information to help us narrow down the problem for you?
    - What build of the Folio Builder panel do you have installed?
    When you open the panel, at the bottom there is some grey text that is the version. The latest version is 3.3.0.20110622_m_659505. This panel comes with version 1.1.1 of the Folio Producer tools.
    - Have you installed all the Adobe updates?
    Under the Help menu of InDesign, there is an "Updates..." menu item. Run this and see if everything has been updated for InDesign
    - Are you able to sign into other extensions?
    Open the CS Review panel (Window > Extensions > CS Review) and see if you are able to log in to that panel. When you are signed in, the CS Live menu in the upper right of InDesign will change icons and have have a filled in blue circle.
    Thanks,
    S

  • I cannot sign in into folio builder in my CS5, always I get the message " Sing in failed, please try again."

    I' using a CS5 InDesign with Folio Builder tools installed, always when i tried to Sign in I get the message "Sign in failed. Please try again", I tried over and over and nothing change. How can I sign in into folio builder in my CS5 InDesign?

    DPS is no longer supported for CS5 and CS5.5. You need CS 6 or CC.

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