Folio Builder Sign in Failure

Ok, it was working wonderfully up to Friday when i had installed a trial version of CS5.5.
My trial was due on Monday, and when i got my serial installed, the folio builder simply stopped signing in... I reinstalled everything several times. I just resintalled the entire adobe design premium CS5.5 along with folio builder folio producer, hoping that it would work again and nothing. Now I am hopeless...
The same message: "Sign failed. Please try again"

Could you contact me offline at [email protected] so that I can get more information from you.
Thanks,
Nethra Krishnamoorthy

Similar Messages

InDesign Folio Builder Sign-In Failure.

I was wondering if anyone else had a similar issue when trying to log in to their DPS account from the Folio Builder tab within InDesign. I have downloaded and installed the latest versions of updates for the Folio Builder and Producer and am running CS5.5 on a Windows XP PC.
Please, if anyone has any ideas. I already have an account with the DPS system and can login just fine through my browser.
Thank you.

Hi Bob,
My ID is working on Adobe portal.
my problem date since that upload. I download and install Folio Producer Tools.dmg + Folio_Panel.dmg at least 10 times but my panels do not work. I completely reinstall Indesign but still nothing.
My Folios do not appear in the panel. I can not connect to CS Live.

Folio Builder Sign-In Issues (yes, I know I'm the 1,000th person to post this!)

I'm about to go insane... I can't sign into the Folio Builder panel in InDesign CC (v9.1 x64). I must have been asked 12 times today to sign into CC, and accept the license agreement another 6 times.
I was signed into the Folio Builder panel most of the day with no issues, but now it won't let me. I get the sign in dialog, but when I enter my credentials, the dialog just goes away and nothing happens!
This isn't the issue where deleting the OOBE folder solves it (I tried that just to see, anyway). I had this happen last week and had to delete InDesign and completely reinstall it before I could sign in again. Just for the record, I only have CC programs installed, no other CS versions of anything... and I'm on a Windows 7 machine.
I'M GETTING SICK OF INSTALLING INDESIGN CC OVER AND OVER AND OVER AGAIN! Sorry, just a bit frustrated...
Is there any simple, long-term fix for this??
Help!!

I'm not signing into another Adobe account, I'm signing into another Windows account on my Windows 7 machine. So, I don't lose any folios, etc, as I'm still using the same Adobe ID to sign in.
I was having issues staying signed into Creative Cloud a while back as well, and I used the "create a new admin account" trick to solve my folio builder issues as well. See the post here: http://forums.adobe.com/message/5651099#5651099 The Adobe person provides links to creating new admin accounts for Mac and Windows users. Follow the instructions, and try this route if uninstalling and reinstalling InDesign didnt' work.
Also, just as a side note, I have been using the folio builder panel yesterday and today without any issues... so if you can't sign in, then it "probably" isn't a widespread issue. I know that doesn't make you feel any better, but I'm hoping this is a localized issue that Adobe can pinpoint and provide an accurate, repeatable solution for!

Folio Builder sign in???

Anyone know a fix for this? I last logged in through Folio Builder about two weeks ago - I stopped messing with it when there was all the issues with Content Viewer. Before that everything was fine with logging-in. I can log into my Acrobat account online with the same log-in info, but not through Folio Builder.
Help please!
Thanks!!

Nope, had to once again kill the app and delete from the Xoom.
Reinstalled the viewer, trying to sign-in. Getting a Authentication Timed out message now.
Bob B..... BOOOOOOOOBB BBB!
Any word as to what might be going on? Incredibly frustrating. If you only knew who the target audience was for this, you'd laugh.

Folio Builder sign in for Pro/Enterprise customers only?

Have Adobe changed the way users can access the Folio Builder?
I am having problems signing in to my personal Adobe ID and then using the Folio Builder tools... whereas I used to be able to do this.
I have folios in there, like interactive adverts, test work, then I share those folios, with the various Enterprise accounts for publishing into folios.
If someone can advise on best practice for Adobe DPS CS6, that would be helpful. I have updated to all the latest DPS tools for CS6.
cheers
David

Okay. This helped.... plus the sign-in window has changed...
http://forums.adobe.com/thread/1203788?start=40&tstart=0

Folio Builder sign-in not working...

Cannot sign in to the Folio Builder, nor the Folio Producer tools online...
Any update on this please?
Many thanks
David

There was an outage, but the server should be restored:
http://status.adobedps.com/

Folio Builder sign in doesn't work!

Hi
I just downloaded all the tools for CS6 on my Mac, the latest version 32. But the folio builder won't sign in, at all. I can click on it a million times and nothing happens. No pop-ups, no links, just no reaction.
What do i do?

What does your Folio Builder panel fly out menu look like? You should see the sign in link which will take you to the sign pop-up window and then leave you with only the sign out option.
Are you able to sign in at Adobe Digital Publishing Suite – Sign In? You may need to accept the terms of agreement if this is a new setup. Accepting the terms of agreement has to be done manually at the website and on a computer, not a device.

Problem with Folio Builder sign in

I'm working on Indesign CS6 and I've updated my DPS desktop tools, in their version 29.0.0, but the Folio Builder don't let me sign in. What can be the problem? Thanks

After several hours (4+) trying every combination described here and elsewhere, what ultimately worked was uninstalling ALL Adobe software and starting from scratch.
1. Uninstall any and all Adobe software:
Adobe AIR
Adobe Flash
DPS App Builder
Adobe Creative Cloud
Adobe InDesign
Adobe Photoshop
Adobe Illustrator
Previous downloads of installers
Etc.
2. Clear all system and user caches, preferences, bootcaches, kextcache, etc.and reboot (whether necessary or not; just for good measure).
3. Run the Adobe Creative Cloud Cleaner Tool to confirm everything was removed.
4. Reboot (whether necessary or not; just for good measure).
5. Confirm no Adobe affiliated process is running in the Activity Monitor (or Task/Process Viewer in Windows).
6. Download a new clean installer for Adobe Creative Cloud.
7. Cross fingers.
8. Install Adobe InDesign.
9. Reboot (again, just because).
10. Install Adobe InDesign updates (which should download the necessary DPS tools too).
After all this, the Folio Builder finally appeared and began working again for my computer.

FOLIO BUILDER - Signing in loader doesn't stop spinning

Hi,
I am facing a bizzare situation with folio builder.
As I open the FB panel first it just blinks and does not open. On second approach the panel opens but is filled with spining "signing in"
loader. It spins for hours with no result.
I am working (at least trying to work) with Indd CS6
(latest DPS and Indd update done) Mac Os X 10.6.8, MacBook Pro
All external drives - ejected.
Tried
- quiting Innd
- restarting Mac
with no results
Any ideas how to solve this issue?
I would be very gratefull for any assistance.
M. Jurko

Moved to DPS forum.

Folio Builder Sign In Failed

Unable to sign into Digital Publishing Suite. Each time I try, red text displays in the Sign In dialog box that reads "Sign in failed. Please try again." I've try numerous times over several days. Any thoughts as to why it's not working? I'm using CS5.5 with Folio Producer 1.5.0.

Nope, had to once again kill the app and delete from the Xoom.
Reinstalled the viewer, trying to sign-in. Getting a Authentication Timed out message now.
Bob B..... BOOOOOOOOBB BBB!
Any word as to what might be going on? Incredibly frustrating. If you only knew who the target audience was for this, you'd laugh.

Folio Builder cannot sign in

Dear all,
Please help, I use PS6 version the Folio Builder sign key not work.
no sign window open, I delete the <Users/{username}/Library/Application Support/Adobe/OOBE >,
Restart Indesign, The sign key cannot sign in, Please help me.
Kam006

Please help

Hardware Failure - Cannot login to Folio Builder

I was having problems with DPS App Builder - that problem was mysteriously solved.
Yesterday I had a catastrophic hardware failure when my MacBook Pro's screen died. I had to move my harddrive to a new MacBook Pro.
After moving my harddrive, I could no longer login to the Folio Builder Panel in Indesign CS6 (CC subscription). I decided to
deactivate, uninstall InDesign and reinstall, removing preferences, and ensuring that all updates had been applied. I have
done that I am still getting the message:
Sign In has failed. Network failure. Then after I hit OK, I get: Sign Out has failed. Network failure.
I can login to the Digital Publishing Suite Dashboard and the Digital Publishing Folio Producer, but I cannot
login to the Folio Buidler Panel. DPS App Builder continues to work without a problem.
It seems as if these tools are TOO TOUCHY which leads to a lot of wasted time.
What's going on?

Try This:
Quit InDesign and any other CS apps.
Use the Activity Monitor to quit the CS5ServiceManager or CS5.5Service Manager.
Next delete this file based on version: (Back up the file just in case.)
Note:
For example:
/Users/"your user name"/Library/Application Support/Adobe/CS5ServiceManager/preference/csxs2.pref
/Users/"your user name"/Library/Application Support/Adobe/CS5.5ServiceManager/preference/csxs2.pref
Then remove this item from the Keychain Access based on version: Adobe CS5 renga or Adobe CS5.5 renga.
To remove from the keychain, navigate to: /Applications/Utilities and launch the Keychain Access.app
If the lock icon in the upper left appears locked, click it and enter your password to unlock it.
Select the “login” item in the Keychains list in the upper left.
Select “Passwords” from the category list.
Type “renga” in the search field in the upper right.
Lastly, select any matches and press the Delete key.

Hello Someone knows if theres a problem with sign in feature the Folio Builder Panel

Recently I did the update of the DPS tools, to the 27, the desk top viewer dosen´t install, and I install it manually as sugested, and it works
but, I can´t connect the folio builder panel with the DPS account using the folio builder panel side menu, simply it dosen`t work.
I can sign in into the account in DPS home page, using the app builder log in panel an so on, but folio builder panel don´t
Some one has the same behavior?
Is this a an Apocalypsis signal?
or a warning about the Nibiru affaire?
Any clue?

hello ludovix78. Welcome to the world of those who can not connect to the Folio Builder.
To give you an idea, this problem started with the v26, and then fix the v27 and nobody gave a possible solution.
I'll give you link to other forums drenches you with the issue.
If you find a solution, please share it.
http://forums.adobe.com/thread/1272812?tstart=150
http://forums.adobe.com/thread/1256613?tstart=330
http://forums.adobe.com/thread/1203788?start=40&tstart=420

Problem with signing in to folio builder, indesign.

I have created an app that I would like to publish, but I can not sign in via the folio builder. I have done this many times before, but today I only get the grey weel when I try to sign in. Im am stuck an can not publish my app. How can I get this to work?

Hi Christophe
Yes, I can log into the account on digitalpublishing.acrobat.com with out
any problems.
No, it does not work to delete the OOBE folder. I have tried that twice. I
am rather sad about this. Don't know what to do
2014-11-28 11:21 GMT+01:00 Christophe_Jossic <[email protected]>:
Problem with signing in to folio builder, indesign. created by
Christophe_Jossic <https://forums.adobe.com/people/Christophe_Jossic> in *Digital
Publishing Suite* - View the full discussion
<https://forums.adobe.com/message/6968931#6968931>

Can't sign in to Folio Builder - Urgent deadline

I keep getting the error message 'Sign in has failed [svr Unknown]'
I am using CS5.5. I originally installed V1.01. This didn't allow me to log in so I downloaded 1.13.2. - I can't install this because I don't have OS 10.6!!
I am operating OS 10.5.8 and cannot upgrade to 10.6 as my machine is an iMac circa 2006. OS10.6 is a system requirment for the latest version of Folio Builder it seems.
Please can someone get back to me urgently with a solution to getting my Folio Builder to work as I have created a publication that needs to be uploaded for iPad tonight!!!
Thanks in advance!

I'm pretty sure you are out of luck if you are on OS 10.5 You can try installing the older version of the folio producer tools from http://www.adobe.com/support/downloads/collection.jsp?collID=4&platform=Macintosh, but that won't impact the version of folio builder panel that's installed. You have to have the latest version of the panel.
Note that we have never supported 10.5, although in past releases it did happen to work. The system requirements at http://www.adobe.com/products/digital-publishing-suite-pro/tech-specs.html have always indicated 10.6 is the minimum.
Neil

Folio Builder Sign in Failure

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