Folio Producer fails to update older published issues

A client wants me to update an advertisement in several past issues including issues published in January and February 2012.
I updated the article in the folio and go to the Folio Producer to update the published issue, but either immediately get a failed attempt or it will process up to 20% before failing. I have tried publishing multiple times and it constantly fails.
Has anyone else come across this problem?
Why can't I update?

What do you see when you click the 'Failed' link. There should be an error message there.
// James Roche
// [email protected]<mailto:[email protected]>
// I was born lucky

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HT202853 iMovie failing to update older projects and events on external hard drive.

I've made sure my iMovie events and iMovie projects files are on the top level of my external hard drive, however iMovie says, "iMovie could not find any events or project files to update" please help.
I only recently updated my computer to OSX 10.10.1 ; before that, I was using OSX 10.6.8 Snow Leopard. Not sure if that has any effect on this topic.
Here are my specs:
Type: MacBook Pro (13-inch, Early 2011)
Processor: 2.3 GHz Intel Core i5
Memory: 4GB 1333 MHz DDR3
Startup Disk: Macintosh HD
Pretty sure graphics and serial dont matter so I wont put it in.
But yea, I've been trying to figure out what's going on for a few days and have had no result.
This problem's really hindering my progress for a film I'm making and iMovie is getting more and more frustrating to use as it develops.
I hope somebody be able to help me asap.
Thanks

If you want to try and start over with the iMovie 10 "Update Projects and Events...", remove the "UpdatedToiMovie10" file in both the iMove Events and iMovie Projects folders (the older folders). Then open iMovie 10 and reselect "Update Projects and Events...". My expectation is that you will experience the same missing events problem I have, caused by changing the clip date and time in the previous version of iMovie (9). It's a bug that persists through iMovie 10.0.8 (just released a few days ago). Really really wish Apple could fix this.

Unable to publish in folio producer

I'm having an issue trying to publish in folio producer. Last night I published renditions for both resolutions of iPad and made them private, this morning when I tried to update them to make them public and I got the following message:
"An error has occurred while trying to publish your folio. We could not start this operation. Please try again later."
I'm still getting this message six hours later. We've recently renewed our DPS subscription and this is the first thing I've published since then. We've apparently been reassured by our Adobe representative that there would be no problems with our ability to use DPS while the subscription was being renewed.
Any ideas what could be causing this?

Thanks for replying Bob, this turned out to be a problem at Adobe's end here in the UK, it's all sorted now.

Folio Producer publish buttons inactive

I am trying to publish a folio I have in the DPS Folio Producer: Organizer panel, but all Publish related buttons are grayed out. The account I am trying to publish from has application privileges. The Publish Requests view shows the following message: There are no publish requests. What else could be preventing me from publishing the folio?

Hi,
I have the same question.
I am paying $50 per month right now, what type of account do I have?
Does that not allow me to publish to Public?
How much is the professional account cost?
Eitherway, I was under the impression that paying $50 per month allow me to publish unlimited number of apps.
Thank you.
regards
Edward

Clear process to unisntall Folio Producer Tools and go back to previous version

Does anybody know where we can find a clear process/tutorial to uninstall the last version (v19) of the Folio Producer tools AND go back to the previous version please ?
Because this is not clear enough to me
"To uninstall the Folio Producer tools, do either of the following:
In Windows, use the Control Panel (Add/Remove Programs) to uninstall the Adobe Folio Producer tools. (For older versions of the Folio Producer tools, you must uninstall InDesign CS5.5 to uninstall the tools.) "
What does "For older versions of the Folio Producer tools, you must uninstall InDesign CS5.5 to uninstall the tools" mean ???
Does it mean
1: "if you got old version of FPT and want it remove, do so" or does it mean
2: "if you want to go back to a previous version, do so" ?
Thanks for not bashing, i just get lost ....

Neil is right that Add/Remove Programs works to uninstall the most recent versions of the Folio Producer tools. If you have a much older version (such as v12 or v13), you need to uninstall InDesign CS5.5 to remove the Folio Producer tools.

Folio producer not updating folios on app after publishing folios

Folio producer not updating folios on app after publishing folios, before May updates it used to update my folios right away, it's been 2 days and my folios has not been published or updated. please help

yes I did, i even unpublished the folios adn then published them again, i made them public when publishing and it still doesn't make the updates on the app, on the folio producer it shows the latest files and that the updates request was sucessfull. But istill no updtes on app,
please help

6 out of 7 issues are disappeared, published via Folio Producer: Organizer

We've been using Adobe DPS pre-release for our e-magazine title <Lonely Planet Magazine Korea | Digital Edition> since Drop 8, and have signed on a contract for the DPS Professional program.
The trouble we're facing yesterday is that 6 issues out of 7 are omitted in the library screen of our custom viewer application on iPad.
This custom viewer application was surely built with the latest Viewer Builder, and the omitted 3 issues titled as 'M-LPMK_ISSUE01, 05, 06' were perfectly published through 'FOLIO PRODUCER: ORGANIZER' website.
We're so worried about this unexpected trouble and that our local representative such as Adobe Korea and JR Creative have no solution to that at the moment.
Please look at the attached image in which each iPad shows difference at the same time.
Any solution??
Message was edited by: [email protected]

This turns out to be due to a defect in the Viewr Builder version 1.4.0 which is causing the app to be flagged as ExternalStore=True. I've authored a KB doc which outlines the workaround to resolve this. Note that once the version 1.5.0 VB is available, you can simply rebuild the app using it without the workaround, and it will fix it.
http://kb2.adobe.com/cps/916/cpsid_91691.html
Matthew

Error when updating in folio producer

When I try to update my folio in Folio Producer I got the following message;
"An error has occurred while updating the folio on the distribution server.
Failed to get folio catalog."
What could be the issue?
//Susanna

Susanna,
This sounds like unexpected behavior related to your specific account or folio. If you are willing to contact me off of the forum, I will arrange for further investigation of this problem. Please provide the following information when you contact me:
1. The user name of the account you are attempting to publish from.
2. The folio name you are trying to update. A screen shot of the row in the Folio Organizer may be the simplest way to show us which one.
Please reference problem #2934524.
Thanks,
Michelle
[email protected]

Export failed in Folio Producer

I'm having repeated export failure in Folio PRoducer on a folio that I've already exported 4 times with no problems. I can't figure out what is different since there was a minor fix, then I updated, and now it won't export. the message is just "An error has occured while exporting the folio."
any ideas for what I might do to get past this??

Hi Michelle,
I've exported this folio and built an iPad single viewer app just yesterday.
The folio is changhed, but we made only some minor changes like text correction.
There is no problem to view this new folio on the Adobe viewer
The download of the zip file doesn't start, but the error message is generic.
written on a iPhone
Il giorno 05/gen/2012, alle ore 17:27, "[email protected]" <[email protected]> ha scritto:
Re: export failed in Folio Producer
created by [email protected] in Digital Publishing Suite - View the full discussion
Adobe engineering has looked into this and found that the server queues appear to be functioning properly at this point. I’ve also tried export from test accounts and seen it succeed. Thus we are not encountering the same problem as we were a few days ago.
Can you provide specifics of the error or failure you are receiving?
Have you successfully exported this folio previously? Have you made changes since?
Are you able to preview the folio without warning messages?
Thanks,
Michelle
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Announcement (January 16) - Folio Producer tools update

Digital Publishing Suite will be releasing new features and functionality Monday January 16 at 5:00 PM Pacific Coast time and Tuesday January 17 at noon. While the acrobat.com server is being updated, you may not be able to use the Folio Producer tools. New features include embedded overlays in slideshows, enhanced buttons that support sound/video actions, article relink, PDF pinch and zoom with all overlays, custom-created Adobe Content Viewer, and more. I'll post a more complete list after the update, or you can look at What's new in this release when help is updated.
Again, note that there are two separate installers: one for the Folio Producer tools and one for the Folio Builder panel. If you created a custom viewer using a previous set of tools and don't want to update your viewer app, install only the Folio Builder panel to stay in sync with the updated web client. If you want to update all your tools, install the Folio Producer tools first, and then install the Folio Builder panel. For this release, updating the Folio Builder panel is recommended but not required. See Installing digital publishing tools.
The v18 file format is a change from the previous file format, so any folio you create with the newest set of tools will not work with the current Adobe Content Viewer (2.2) or with custom viewer apps. Trying to open a folio results in a "Please update your app" message. However, if you have a Professional or Enterprise account, you can use the Viewer Builder to create a custom version of the Adobe Content Viewer so that you don't have to wait for Apple to approve. If you do not have a Pro or Enterprise account, you may want to wait until Apple approves the new viewer before you update your Folio Producer tools.

That's exactly why you should NOT have upgraded your tools !
You should have waited until you can work your way back from the end of the workflow (wait for your own or at least Adobe's upgraded and submitted Viewer to appear on the App Store), to the Folio's and Tools for InDesign (with new technical features) in the front of the workflow.
Read this page:
http://blogs.adobe.com/indesigndocs/2011/12/understanding-dps-tool-versions.html
And download the older tools (Mac or Win):
http://www.adobe.com/support/downloads/collection.jsp?collID=4&platform=mac
http://www.adobe.com/support/downloads/collection.jsp?collID=4&platform=win
Read the uninstall section of this page:
http://kb2.adobe.com/cps/916/cpsid_91689.html

Update new Folio Builder Panel but not the Folio Producer Tools?

Hi Guys
I was prompted to update the Builder Panel so I have done this now. I have read some older posts from last week about the new producer tools with new interactivity inside MSOs.
Is everybody still having problems with this update or has the bug been fixed now?
I'm not on such a tight deadline but I don't want any problems! Should I hold fire on updating the Producer tools?
Cheers
Gemma

You can update the viewer builder panel independent from producer tools.
So you can stay on version 17 of the tools but you need the current folio
builder panel.
—Johannes
(mobil gesendet)
Am 31.01.2012 12:47 schrieb "BHPforum" <[email protected]>:
Update new Folio Builder Panel but not the Folio Producer Tools? created by
BHPforum <http://forums.adobe.com/people/BHPforum> in *Digital Publishing
Suite* - View the full discussion<http://forums.adobe.com/message/4175766#4175766>

What is the best way to update a folio produced by someone else?

I need to update files that were created by someone else and have already been published in folio producer. The client has given me access to the folio via DPS folio producer. What is the best way to go about getting access to the InDesign files via Folio Producer? Or so I need to go back and get the InDesign files? Sorry if this has been addressed somewhere else recently but all the posts I have seen were older. Thanks.

I assume the folio was shared with you? If so, copy it in the folio producer so you have you own folio.
Then get the source files. You can then relink your copied folio to the InDesign files.

UPDATE: Folio Producer tools 1.1.0

(June 14) The new version of the Folio Producer tools (Drop 13) is now available to install. However, before you install the new tools, note the following:
* The Adobe Content Viewer for the iPad that works with these tools is not yet available in the Apple Store. You cannot use the current viewer to preview folios created with the new version of the tools. The Adobe Content Viewer for the Android and for the Desktop are both currently available.
* Any folio you publish using the new set of tools is incompatible with a custom viewer app created with a previous set of tools. If you publish folios using the new tools, update your custom viewer app in the store.
Some customers have reported problems in uploading articles to acrobat.com. If you experience problems with uploading articles or downloading folios to a mobile device, please let us know through the forum so that the product team can address the issue.
As always, thanks for your feedback.
Click here for a list of drop 13 new features.
Bob

It looks like logging in the acrobat.com account never finishes (see Screenshots) even when i delete all my workspaces and files (since the hole week)
My clients are so happy abut that, can't tell you this solution really makes my life so easy
spending hours and hours trying, hoping, changing (articles which already works fine in previous versions)

An update is required to use Folio Builder. Please click here to download the Folio Producer tools.

Hello,
I'm using CS 5.5, Mac OS 10.8.4. I've spent the last two nights trying to figure this out but I am really stuck this time... I think the issue I'm having is similar to IDEAMAN1 but I got lost on his advice after trying some stuff out, so help would be greatly appreciated!! (I'm only medium-level tech savvy...)
Trying to create my first epublication. Downloaded FolioPanel v26 and installed it, then FolioProducerTools v27 and installed it. Realised I had stuffed it up so uninstalled both using the uninstaller. Re-downloaded FolioProducerTools v27, FoiioPanel v27 and installed in that order and popup said the updates were ready to go. Opened InDesign and folio builder panel said "An update is required to use Folio Builder. Please click here to download the Folio Producer tools.". The link brought me to http://www.adobe.com/support/downloads/product.jsp?product=172&platform=Macintosh which is where I downloaded the original files anyway.
So I've tried uninstalling, restarting the computer, trashed preferences, closed CS5.5ServiceManager, reinstalling heaps of times and not sure what I should try next. Please help!! Thanks!!!!

That notification is often a bug.
I get it regularly when I launch InDesing while connected to my Thunderbolt Display.
If I disconnect my Macbook from the Display, relaunch InDesign it works fine - reconnecting to Thunderbolt display after this also still allows the Folio Producer tools to load properly.

Best practice to update inline/publish folio?

Hi there
Think all is in my question
I have an online application with an online folio and I need to update the same folio with a new version.
What is the best practice to organize my work ?
DId I have to continue working in Indesign with the same ID but no update/re publish it in Folio Producer (this option scared me totally... what if mu draft goes online???)
Did I have to recreate another folio and after testing it, publish it with the same Folio name and description ?? ( not sure it will update the same file as it is not the same)
What is the best practice to organise me/my work/my file ?
Thank U

Hi there
Think all is in my question
I have an online application with an online folio and I need to update the same folio with a new version.
What is the best practice to organize my work ?
DId I have to continue working in Indesign with the same ID but no update/re publish it in Folio Producer (this option scared me totally... what if mu draft goes online???)
Did I have to recreate another folio and after testing it, publish it with the same Folio name and description ?? ( not sure it will update the same file as it is not the same)
What is the best practice to organise me/my work/my file ?
Thank U

Folio Producer fails to update older published issues

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