Follow-Up Dropdown Lists Not Appearing in Interaction Record

Dear SAP experts,
I have setup Interaction Record as the leading transaction in the WebIC. In the Follow-Up area, user should be able to select a list of Transaction Type from the drop down menu eg: Sales Order, Service Request etc. I have configured the following but the dropw down menu is still not showing any items. I can however see the items only in SAP GUI, but NOT in the WebUI.
1) Define Copying Control for transaction type eg: ZSIR (interaction record) --> ZSRV (service request)
2) Defined the Transaction Type
3) Defined Business Transaction Profile for ZSIR (interaction record) with Dependent Business Objects include ZSRV (service request)
Could anyone tell me what i am missing? Do i need to perform the copy control for Item Cat as well?
Please advice.
Thanks

I have not even come to that part yet. What i need now is the list of transaction types to be appeared in the Follow-Up drop down. How does partner determination cause whether the list appeared in the drop down or not. There's something really weird, when i unchecked the Settings for Activities for Business Activity Copy Control, one of the item does appeared in the drop down.

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Nov-10-2014 16:33:38 490
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at oracle.bpel.services.identity.client.AbstractIdentityServiceClient.authenticateUser(AbstractIdentityServiceClient.java:1116)
at oracle.bpel.services.identity.client.AbstractIdentityServiceClient.authenticateUser(AbstractIdentityServiceClient.java:1127)
at com.primavera.bpm.BPMServiceManager.getIdentityService(BPMServiceManager.java:226)
... 5 more
Caused by: oracle.bpel.services.workflow.client.WorkflowServiceClientException: javax.xml.ws.WebServiceException: oracle.fabric.common.PolicyEnforcementException: PolicySet Invalid: WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "&(policysets:global/%)(@appliesTo~="WS-Client()")" is queued for later retrieval. WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "/policies/oracle/no_authentication_client_policy" is queued for later retrieval.
at oracle.bpel.services.identity.client.IdentityServiceSOAPClient.invoke(IdentityServiceSOAPClient.java:219)
at oracle.bpel.services.identity.client.IdentityServiceSOAPClient.authenticateUser(IdentityServiceSOAPClient.java:554)
at oracle.bpel.services.identity.client.AbstractIdentityServiceClient.authenticateUser(AbstractIdentityServiceClient.java:1098)
... 7 more
Caused by: javax.xml.ws.WebServiceException: oracle.fabric.common.PolicyEnforcementException: PolicySet Invalid: WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "&(policysets:global/%)(@appliesTo~="WS-Client()")" is queued for later retrieval. WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "/policies/oracle/no_authentication_client_policy" is queued for later retrieval.
at oracle.j2ee.ws.client.jaxws.DispatchImpl.invoke(DispatchImpl.java:880)
at oracle.j2ee.ws.client.jaxws.OracleDispatchImpl.synchronousInvocationWithRetry(OracleDispatchImpl.java:235)
at oracle.j2ee.ws.client.jaxws.OracleDispatchImpl.invoke(OracleDispatchImpl.java:106)
at oracle.bpel.services.workflow.client.SOAPDispatcher.invokeDispatcher(SOAPDispatcher.java:241)
at oracle.bpel.services.workflow.client.SOAPDispatcher.dispatch(SOAPDispatcher.java:362)
at oracle.bpel.services.identity.client.IdentityServiceSOAPClient.invoke(IdentityServiceSOAPClient.java:207)
... 9 more
Caused by: oracle.fabric.common.PolicyEnforcementException: PolicySet Invalid: WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "&(policysets:global/%)(@appliesTo~="WS-Client()")" is queued for later retrieval. WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "/policies/oracle/no_authentication_client_policy" is queued for later retrieval.
at oracle.integration.platform.common.InterceptorChainImpl.createPolicyEnforcementException(InterceptorChainImpl.java:306)
at oracle.integration.platform.common.InterceptorChainImpl.processRequest(InterceptorChainImpl.java:152)
at oracle.integration.platform.common.mgmt.InterceptorChainManager.processRequest(InterceptorChainManager.java:276)
at oracle.j2ee.ws.client.mgmt.runtime.SuperClientInterceptorPipeline.handleRequest(SuperClientInterceptorPipeline.java:96)
at oracle.j2ee.ws.client.jaxws.DispatchImpl.handleRequest(DispatchImpl.java:625)
at oracle.j2ee.ws.client.jaxws.DispatchImpl.handleRequest(DispatchImpl.java:603)
at oracle.j2ee.ws.client.jaxws.DispatchImpl.invoke(DispatchImpl.java:819)
... 14 more
Nov-10-2014 16:33:38 494
[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'
ERROR
com.primavera.pvweb.pm.workflows.ProjectWorkflowsDelegate
Failed loading BPM processes.
com.primavera.bpm.common.BPMServiceException: Error while fetching process instances for database 1
at com.primavera.bpm.BPMConnectorImpl.getProcessInstances(BPMConnectorImpl.java:689)
at com.primavera.infr.srvcs.bpm.BPMNServiceImpl$3.command(Unknown Source)
at com.primavera.infr.srvcs.bpm.BPMNServiceImpl$3.command(Unknown Source)
at com.primavera.bpm.common.BPMCommandRunner$a.run(Unknown Source)
at java.lang.Thread.run(Thread.java:744)
Caused by: com.primavera.bpm.common.BPMServiceException: BPM service could not connect to BPM Identity service provider for database 1
at com.primavera.bpm.BPMServiceManager.getIdentityService(BPMServiceManager.java:233)
at com.primavera.bpm.BPMConnectorImpl.getProcessInstances(BPMConnectorImpl.java:564)
... 4 more
Caused by: ORABPEL-10585
Service error.
Internal Error; Service error occurs in BPMIdentityService in method authenticateUser.
Refer to the log file that is configured for oracle.soa.services.identity for more details on this error and contact Oracle Support Services
at oracle.bpel.services.identity.client.AbstractIdentityServiceClient.authenticateUser(AbstractIdentityServiceClient.java:1116)
at oracle.bpel.services.identity.client.AbstractIdentityServiceClient.authenticateUser(AbstractIdentityServiceClient.java:1127)
at com.primavera.bpm.BPMServiceManager.getIdentityService(BPMServiceManager.java:226)
... 5 more
Caused by: oracle.bpel.services.workflow.client.WorkflowServiceClientException: javax.xml.ws.WebServiceException: oracle.fabric.common.PolicyEnforcementException: PolicySet Invalid: WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "&(policysets:global/%)(@appliesTo~="WS-Client()")" is queued for later retrieval. WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "/policies/oracle/no_authentication_client_policy" is queued for later retrieval.
at oracle.bpel.services.identity.client.IdentityServiceSOAPClient.invoke(IdentityServiceSOAPClient.java:219)
at oracle.bpel.services.identity.client.IdentityServiceSOAPClient.authenticateUser(IdentityServiceSOAPClient.java:554)
at oracle.bpel.services.identity.client.AbstractIdentityServiceClient.authenticateUser(AbstractIdentityServiceClient.java:1098)
... 7 more
Caused by: javax.xml.ws.WebServiceException: oracle.fabric.common.PolicyEnforcementException: PolicySet Invalid: WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "&(policysets:global/%)(@appliesTo~="WS-Client()")" is queued for later retrieval. WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "/policies/oracle/no_authentication_client_policy" is queued for later retrieval.
at oracle.j2ee.ws.client.jaxws.DispatchImpl.invoke(DispatchImpl.java:880)
at oracle.j2ee.ws.client.jaxws.OracleDispatchImpl.synchronousInvocationWithRetry(OracleDispatchImpl.java:235)
at oracle.j2ee.ws.client.jaxws.OracleDispatchImpl.invoke(OracleDispatchImpl.java:106)
at oracle.bpel.services.workflow.client.SOAPDispatcher.invokeDispatcher(SOAPDispatcher.java:241)
at oracle.bpel.services.workflow.client.SOAPDispatcher.dispatch(SOAPDispatcher.java:362)
at oracle.bpel.services.identity.client.IdentityServiceSOAPClient.invoke(IdentityServiceSOAPClient.java:207)
... 9 more
Caused by: oracle.fabric.common.PolicyEnforcementException: PolicySet Invalid: WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "&(policysets:global/%)(@appliesTo~="WS-Client()")" is queued for later retrieval. WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "/policies/oracle/no_authentication_client_policy" is queued for later retrieval.
at oracle.integration.platform.common.InterceptorChainImpl.createPolicyEnforcementException(InterceptorChainImpl.java:306)
at oracle.integration.platform.common.InterceptorChainImpl.processRequest(InterceptorChainImpl.java:152)
at oracle.integration.platform.common.mgmt.InterceptorChainManager.processRequest(InterceptorChainManager.java:276)
at oracle.j2ee.ws.client.mgmt.runtime.SuperClientInterceptorPipeline.handleRequest(SuperClientInterceptorPipeline.java:96)
at oracle.j2ee.ws.client.jaxws.DispatchImpl.handleRequest(DispatchImpl.java:625)
at oracle.j2ee.ws.client.jaxws.DispatchImpl.handleRequest(DispatchImpl.java:603)
at oracle.j2ee.ws.client.jaxws.DispatchImpl.invoke(DispatchImpl.java:819)
... 14 more
Thanks,
Bhavan M
+91-9912894028

Yep, I'm assuming the same thing - bummer because if I could get my touch to do the "to do" lists, I could get rid of my palm pilot (since most of what I do on the palm pilot is calendar & to do).
Maybe after Feb. and the SDK gets released, someone will make a work-around (no idea why Apple wouldn't, though - b/c iCal is THEIR program).

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