Follow up transaction in CRM

Hi All,
I want to create an Order in CRM with reference to the Standard Order (which is created in ECC and replicated from ECC to CRM).
When I open the Transaction (which is created in ECC and replicated from ECC to CRM).
in CRM and clikc on follow up I am not able to create the follow up transaction.
The follow up transaction is in display mode.
Can anybody give me inputs in this regard? where is wrong
Will award the points for the helpful answer.
Regards,
-Rahul.

Hi Shalini,
The document is replicated from ECC to CRM without any errors.
For this document I just want to create follow up transaction in CRM.(I dont want to change the document in CRM)
The follow up transaction is in display mode. this is my problem.
Hi Rekha:
I have done following setting in CRM to create follow up transaction in CRM for the document which is replicated from ECC to CRM.
1)     Defined the Copying Control for Transaction type
2)     Defined Copying Control for Item categories
3)     Defined Item category determination when copying
Thanks in advance,
Regards,
-Rahul.

Similar Messages

Implementation of Note 660016 for Follow up Transactions in CRM 2007

Hi All,
   We have a requirement to not show all the business activities and tasks available in crm for all the transactions as follow-ups.
   For this reason we implemented the note - 660016. Now its working fine.. It is not showing business acitivities and tasks as follow-up transactions in the CRM GUI and Web UI 2007 for all the transactions.
   But when I create a business activity as a followup for ztransaction in define copying control for business transactions.. It is showing in the CRM GUI but not in the WebUI.
But at the same time when I create a service complaint as a followup for my ztransaction, I am seeing the service complaint as a follow up in both CRM GUI and Web UI.
   Is the implementation of this note restricting business activities and taks in WebUI forever or do I need to write any extra logic or is this any configuration issue ?
Regards,
Raghu
Edited by: Raghu Danda on Mar 8, 2009 1:17 PM
Edited by: Raghu Danda on Mar 9, 2009 5:14 AM

Hi Robert,
   Thanks for your reply
   I checked the link, But I didnt get the full information there.
   Firstly, my problem is not with upgrade and
   the second thing is before implementing the note 660016, I am able to see both in CRM GUI and Web
   UI all the business acitivities and tasks along with other transaction types as follow-up transactions.
   After implementing the note, I am not able to see only the business activities and tasks in the Web UI
   as follow-ups and in CRM GUI, its appearing as follow-ups.
   Hope you got my question now...
   If this is not done in customization I need to code according to my scenario..
   When I kept a break point this class is triggering from another class.
   Do I need to code in the class CL_CRM_UIU_BT_ACT_CUST_GET, according to my scenario.
   Again I have a question here, will you please tell me in which component this class exists, so that I
   will enhance that component.
   Because when I debug after clicking on the Follow-Up button,this class is calling some where
   down...So I am unbale to get the right component for this.
Regards,
Raghu
I

Auth. Object for follow up transactions in CRM

Hello experts,
I have created a few roles in CRM as i had to segregate the users' access to transactions as per their departments (Org. Units). The users are working on EP7 and everything is working fine except that they are <b>not able to create FOLLOW UP transactions</b>
The standard sales representative role is working perfect, Please help & let me know if there is any authorization object required which iam missing..i've tried everything.
thnx,
Jacob

any replies plzz iam in urgent need of a solution ??
thnx
Jacob.

Business Content for Bill Up transaction in CRM system

To all Experts,
I'm currently working on a project that requires Bill Up transactional data ( Source Table: CMSD_BU ) to flow from CRM to BW system. I'm looking for Business Content that can fulfill this requirement. However, till to date, I couldn't find any information of such Business Content. I'm not sure if such BC exist. Can anyone help if you have experience implement this data flow?
When searching for the DataSource / Extractor, I found BW Extract Structure CMST_BU_BW and CMST_BU_BW_C in the CRM system. But couldn't find any DataSource for both extract structure. Not sure if we need to install any support pack in order make the BC available in the system. Please help if you have any idea.
Thanks in advance.
Regards,
Hui Pin

Hi Shalini,
The document is replicated from ECC to CRM without any errors.
For this document I just want to create follow up transaction in CRM.(I dont want to change the document in CRM)
The follow up transaction is in display mode. this is my problem.
Hi Rekha:
I have done following setting in CRM to create follow up transaction in CRM for the document which is replicated from ECC to CRM.
1)     Defined the Copying Control for Transaction type
2)     Defined Copying Control for Item categories
3)     Defined Item category determination when copying
Thanks in advance,
Regards,
-Rahul.

To create the follow up transaction automatically on status change in sap crm?

To create the follow up transaction automatically on status change in sap crm? If yes, how to make the setting for this?

Hi vishal,
As per the requirement transaction type is activity(ACTI) & sales order(TA). when the take order objective is complete system automaticaly craete a new activity of tele sales call or metting with wholesaler.
this is requirement of client.
now i am already create all type of transaction types of activity & sales order & create follow up transaction also. i have doam already create action profile also but when i am assign this action profile to transaction & try to create an sales order no follow up transaction could be create automatically. i think the condition is not right so please help me out in this. what should be the start & schedulec condition for this scenerio

Problem with follow-up transaction from task

Hello,
I have a problem with creating follow-up transaction from tasks. Here is the problem,
I've defined two new transaction types Z010/Z020 with business transaction category BUS2000125 TASK and I want to be able to create follow-up transaction from them. After defining them I've mapped the copying control so that I'm able to create opportunities, tasks and leads from those transaction types. However, when I'm testing there is a problem. Here are the steps I'm performing:
1: I'm creating a new Task from any of those two transaction types (Z010/Z020)
2: I'm saving the transaction and then I save it.
3: Open the transaction More -> Create follow up
4: A pop-up window appears with the possible follow-up transactions (in this case task/opportunity or lead).
5: I click on any of those but nothing happens - no indication of error or whatsoever the screen just stays the same and I'm able to click on More -> Create follow up and choose any of the possible entries. However, there is no result.
I have a requirement for follow up transactions from opportunities and everything works just fine there, the problem is only with Tasks. I've tested this from the backend (CRMD_ORDER) and I'm able to create a follow-up from this transaction types (Z010/Z020), so the problem seems to be something with the CRM UI. If any of you have an idea why is this happening and how to fix it, please tell.
Thanks in advance!

Hi John,
Please refer as well to note 661305:
this part:
Note:
As of CRM 7.0, this modification is no longer required because the IMG
activity "Activate Copying Control for Activities" is provided (maintaining the
table/view CRMC_ACT_COPY_SW in transaction SM30). Here you can decide whether
the copying control for activities and tasks (BUS2000126 and BUS2000125) is
active or inactive depending on the specific client.
IMG path
(transaction SPRO):
Customer Relationship Management
-->
Transactions
--> Settings for Activities
--> Activate Copying
Control for Activities
In the standard system, the copying control for
tasks and activities remains inactive.
========================================================
Best regards - Christophe

Follow-up transaction copy control for opportunities

Our CRM system is currently configured to permit follow-up opportunity creation. When follow-up transactions are created all product categories are copied to the new opportunity. We would like to stop this. All header and business partner data should be copied as present, however product information should not be copied. (i.e. follow-up transactions currently work, we only want to switch off product data copying)
I am not familiar with follow-up transaction customization, and not sure exactly where to start. Should I be modifying the current BAdI or is there a standard customizing option to switch off copying of product categories?

Hi Derek,
Just try this:-
Go to SPRO->IMG->CRM->Transactions->Basic Settings->Copying Control for Business Transactions->Define Copying Control for Transaction Types.
Search for entry Source=oppt and target=oppt.In this entry, uncheck the check box-Copy Item Number and see if it resolves your issue or not?
Thanks and Regards,
Rohit

Follow-Up Transaction grayed out

Hello experts -
We are attempting to enable follow-up transactions in certain scenarios. The follow-up transaction in the Web UI is grayed out. Please advise where we can enable this feature. Does anyone have any good documentation to make this happen?
Thank you!
Jami

Hi,
You do not need the Activity Clipboard for follow-up transactions. Regarding setting up transactions for use in the Webclient: in SPRO --> CRM --> Transactions --> Basic Settings --> Define Transaction Types you need to select the transaction type you need to have as a follow up, then choose "Channel" in the left navigation and select the WebClient channel.
Another option you might be missing is that you need to set up copy control for the transaction types you want to use as a follow-up transaction.
In case your follow-up transaction is an activity, you also might want to check out whether you activated copy control for activities in SPRO --> CRM --> Transactions --> Settings for Activities. If that's the case you also need to customize copy control for activities.
Last but not least: the buttonfor follow-up will only be available after saving your current transaction without any errors.

Not able to create Follow up transaction since it has been grayed out

Hi Experts,
We have a scenario where in we will create the Sales Transactions (OR) in ECC and then it will replicates to CRM.
In CRM we wants to create Returns Order (RE) as a follow up Transaction to OR (which is replicated from ECC to CRM) .
When I tried to create Returns Order (RE) in CRM as a follow up document to Sales Transaction (OR), the follow up Transaction CRM Returns (RE) has been grayed out. I mean it is in display mode only.
And then I created Sales Transaction (OR) in CRM itself and then I tried to create follow up Returns Transaction (RE) I was able to create.
But I am not able to Create Returns Order (RE) for the Sales Transactions (OR) that have been replicated from ECC to CRM.
Can anybody help me in resolving this issue. Any help ful answer will be rewarded with points.
Thanks in advance,
-Frederick Johnson.

Hi Fredrick,
Please check, whether you have completed all the steps for Copying Control for Business Transactions in the following path in IMG:
SPRO->Customer Relationship Management->Transactions->Basic Settings->Copying Control for Business Transactions:
- Define Copying Control for Transaction Types
In this step, you define the control for copying business transaction types.
To do this, you enter a source tranaction type and a target transaction type, and define the corresponding conditions for this combination.
- Define Copying Control for Item Categories
In this step, you define the control for copying item categories.
To do so, you enter a source item category and a target item category, and define the corresponding conditions.
- Define Item Category Determination when Copying
In this step, you define a specific item category determination which should be run during copying. The item category is used to find the target item category in the source transaction for the transaction type in the target transaction. This means that the transaction type for the source transaction is not relevant for the item category determination.
If the system cannot find an entry for the copying transaction in this table, the item category is found in the target transaction using the normal item category determination.
This might help you
regards
Srikantan

Contract follow up transaction

Hi,
CRM 4.0
Scenario: Existing Contract should get extended every month end.
I have configured the copy control for the follow up transaction.
Haven't implemented the CRM_COPY_BADI so far.
In the follow up, I see the target document, but it is greyed out.
Why am I getting this issue?
May I ask the experts to give me a step wise approach to achieve the scenario?
thanks

Hi Arun,
We are trying to use the same badi but don't know how to update conditions while copying? can you give an example like which tables to read and which one to update and how...? It will be helpful.
Regards,
Puneet Makkar

Configuration of product not getting copied in follow up transaction

Hello all,
we are implementing CRM 5.0 . IPC is configured for pricing. After entering products in quotation, I go to configuration tab at item level and configure my product by selecting characteristics. Problem arises when I create a follow up document from quotation. Configuration of individual items that I had done earlier does not get copied in follow up transaction and has to be done again. Is there some setting in IPC/ CRM that will let me copy entire configuration of quotation item?

Hi Sumedh,
there is note 899894 with a detailed description how to customize it the correct way! hope it's helpful!
Regards, Gerhard

Not showing transactions for creating follow up transaction for service tic

Hi,
I created copy copy control settings for transactions for service ticket.initially i created service ticket and saved the document.after that i clicked on follow up button and i am trying to selct transactions.but i am not able to see any transactions in drop down list for creating floow up transactions.
i am able to see in gui but i am not able to see in ic
Thanks & Regards
Kishore Kumar

You need to do also this:
1. Activate Copying Control of Activities
CRM - Transactions - Settings for Activities - Activate Copying Control of Activities
This will cause that only transactions defined in your Business Transaction Profile are visible in dropdown list.
and...
2. Define Copying Control of Transaction Types
CRM - Transactions - Basic Settings - Copying Control of Transaction Types - Define Copying Control of Transaction Types
Here select Source Transaction and choose Target Transaction.
Save and it's done.
Edited by: drabas on Apr 7, 2010 5:58 PM

An information about follow up transaction document

Hi all,
How can i retrieve information about follow up transaction document. I need to know which table or anything else that can give me information about follow up document.
For example if i have this business scenario :
from contract --> follow up to order
and i need to know how many contract that being follow up to order and how many didn't.
So which table that have information about this in crm?
Thanx.
Regards
Indah Puspita

Hi @all,
the question is quite old, but not yet solved. As I had a similar task to do, i found something in the database that solved my task and probably yours as well.
There is a DB table called "CRMD_BRELVONAE" that contains relationships between all the different CRM Objects.
field "OBJGUID_A_SEL" contains the GUID of the parent object (equals CRMD_ORDERADM_H-GUID) and "OBJGUID_B_SEL" contains the GUID of the child object (Follow-up, equals CRMD_ORDERADM_H-GUID) .
If you are only interested in a specific type of relationships, there are also fields "OBJTYPE_A_SEL" for the object type of the parent object and "OBJTYPE_B_SEL" for the object type of the child object.
I hope, this is for you helpful
Regards
Ralf

How to configure follow up transactions for service order

Dear All,
I want to configure follow up transactions for service order as I already there is follow up transaction
For Service order below are follow up transactions
Service confirmation
Warranty claim
complaints
Task
If I want to add customized one then how to add ?? as I am not able to find out configure in IMG
kapil

Have you already customized Copy Control for your Service Order? If you want to add other transaction types the setting is necessary.
The customizing path is shown as below.
SPRO
-> CRM
-> Transactions
    -> Basic Settings
      -> Copying Control for Business Transactions
        -> Define Copying Control for Transaction Types
Regards,
Web

Error in Sales Transaction in CRM 4.0 ?

Hi All,
We are working on CRM 4.0 i have created a sales transaction in WEB and transaction will see in CRM and it is getting downloaded to R/3.
But when I go back to CRM and check Sales Transaction it is showing me error as "An error has occured in the system XYZCLNT100 while copying the document".
And i have been check in SMQ1&SMW01 ..in both T codes there is no error ..
How can i figure out this problem ?
can anyone help me in this regard?
Thanks in advance.

Please look into note 490932 for any issues of this nature
This note gives an insight into possible error causes during the download or upload of sales transactions between CRM and R/3 and helps you correct these errors. This note is relevant for CRM Release3.0.
It is also relevant for releases higher than 3.0.
Other terms
Download, initial, delta, delta download, SALESDOCUMENT, BUS_TRANS_MSG, event 00501014 501014
Reason and Prerequisites
The error causes may be included an incorrect configuration or missing system settings. The note only focuses on the sales transaction-specific configuration of the data exchange, but not on the settings for CRM Middleware in general or for other CRM Server applications.
Solution
In CRM Release 3.0, the following sales document items are transferred to the R/3 System:
Sales items
Customer return items
Substitute delivery item
Credit memo request items
Debit memo request items
As a leading system for the order entry, CRM only transfers data to the R/3 System if it is relevant for the logistical subsequent processing (delivery, billing). For this reason, requests for quotations and quotations themselves are not transferred to the R/3 back-end system with the standard delivery. With SAP note 455678, you can use a modification solution to also transfer quotations entered in CRM to the R/3 back-end system.
           Restrictions of note 455678:
If you are using this solution, you cannot create any sales orders with reference to customer quotations in CRM.
Mixed document processing (partially customer quotation items and partially sales order items) is not supported in the R/3 System and is therefore not possible during the quotation upload. The solution specified here only performs the upload for documents that consist of quotation items only.
The quotation items must be defined in the Customizing for copying. This solution does not cover scenarios where the order is generated from the quotation as a result of a status change. Therefore, quotations entered in SAP Internet Sales (in particular) cannot be transferred to the R/3 System.
Only completion rule 'A' ('Completed with one-time reference') is supported in the R/3 System.
Sales transaction-specific settings for the data exchange
1. Basic administrative settings for the replication of sales transactions
a) The BDoc relevant for the distribution of all transaction types is called BUS_TRANSACTION_MESSAGE. In transaction SMOEAC, the relevant R/3 site must be subscribed to the corresponding publication 'All Business Transactions (MESG)' so that sales documents can be distributed to the R/3 back-end system. (To create a subscription, select the 'Subscription' object type in the 'Object type' selection list in transaction SMOEAC and then select the 'Object -> Create' function from the application menu or the corresponding symbol from the application function bar. The Subscription Wizard, which supports you during the creation of a new subscription, is started as a result.)
b) Check to see whether the current CRM release has been maintained in the R/3 back-end system in the CRMPAROLTP table. This has to be taken into account in particular after an upgrade. You can maintain the CRMPAROLTP table in transaction SM30 in the R/3 back-end system:
                       Parameter name "CRM_RELEASE"
                       Param. value "30A"
c) Event 00501014 must be activated in the R/3 back-end system so that the delta download of sales transactions from the R/3 back-end system to CRM works. The event must also be active for the upload of sales transactions from CRM to R/3.
d) The event is activated automatically after a successful initial download. Call transaction R3AC4 ('Object Class Activation') in CRM and check whether the following entries exist:
                       Object class "BUSPROCESSND"
                       RFC destination <R/3 destination>
                       Select your entry and then choose 'Events by Object Class' (branch to the TBE31 table in the R/3 back-end system). The following entries must exist:
                       Event "00501014"
                       Obj. class "BUSPROCESSND"
                       Function "CRS_SALES_COLLECT_DATA"
                       If you do not see these entries, your initial download was not completed successfully.
e) In transaction BD97 of your CRM system, the R/3 back-end system must have been maintained as the standard BAPI destination. Check the V_TBDLS view to see whether your R/3 back-end system has been defined as a logical system. A termination message in the SAPLCRM_ DISTRIBUTED_LOCKING program when you call a transaction in CRM indicates the missing destination assignment.
Refer to notes 597812 and 674487. According to note 597812, the cross-system lock is processed using the RFC destination of the CRM middleware (SMOF_ERPSH table). However, the aforementioned entry in transaction BD97 for the Standard BAPI destination is still used to branch via the document flow to the R/3 system.
f) In Release 3.1I, you can only have one entry for the RFCDEST field (RFC destination) in the CRMRFCPAR R/3 table.
2. Definition of sales transaction-related Middleware parameters
a) If you do not want a BOM explosion to occur for document items in CRM during the transfer to the R/3 back-end system, make the following settings in transaction R3AC6:
                       Key "R3A_SALES"
                       name "NOSTRUCTURE"
                       value "X"
                       This would make sense, for example, if you have already carried out a BOM explosion on the mobile client and if you do not want a new BOM explosion in the R/3 back-end system.
                       Make sure that the assigned item numbers in the sales transaction/sales document are set differently for main items and subitems so that no item numbers are assigned twice after the transfer and the BOM explosion in the R/3 System. The item numbers of the main items must be set identically in CRM and R/3. For more information, see note 496906.
                       Example:
                       CRM sales transaction
                       Pos.Nr.   Item No. Product
                       100 MAT1
                       200 MAT2
                       R/3 order
                       Pos.Nr.   Item No. Material
                       100 MAT1
                       101 Subitem1
                       102 Subitem2
                       103 Subitem3
                       104       ...
                       200 MAT2
                       You can maintain the item number assignment for the transaction types (CRM) or for the sales document types (R/3) in the Customizing.
b) If a document is created in CRM and transferred to the R/3 back-end system, the warning messages of the transferred R/3 back-end document can also be displayed in the CRM document. In this way, you can recognize, for example, in the CRM document whether the transferred R/3 back-end document is incomplete and has to be postprocessed so that it can be further processed logistically. For this purpose, make the following settings in transaction R3AC6:
                       Key "R3A_SALES"
                       name "COLLECT_WARNINGS"
                       value "X"
c) When you transfer a CRM document to R/3, you have the following control options with regard to pricing:
                       Key "R3A_SALES"
                       name "PRICINGTYPE"
                       value
                                         'B' = new pricing
                                         or
                                         'C' = copy manual pricecomponents,
                                         redetermine others
                                         or
                                         'G' = Copy price components unchanged,
                                         redetermine taxes (this value is
                                         delivered as a default setting)
3. Definition of the R/3 dummy division in CRM
              Note that no division exists in CRM in transactions at header level. In the R/3 order, however, the header division is a mandatory field. Thus, the R/3 dummy division must be maintained in CRM Customizing so that it can be determined during the transfer of a document. Otherwise, the order cannot be transferred to the R/3 back-end system.
              Customizing path: 'Customer Relationship Management -> Master Data -> Organizational Management -> Division Settings -> Define Use of Division and Dummy Division'.
              The use of several dummy divisions can be programmed in the CRM_DATAEXCH_AFTER_BAPI_FILL BAdI in the CRM_R3_SALESDOCUMENT_UPLOAD function module.
Hints for the initial download
Filter settings
In transaction R3AC1, you set the filters for the initial/delta download of business objects. In the SALESDOCUMENT business object, you can set the filters for the order download from R/3 to CRM. For successful execution of the initial download, you have to set at least the VBAK-ERDAT filter criterion (document entry date) for the SALESDOCUMENT business object. This filter setting is required for the successful completion of order downloads.
After you have completed these filter settings, you have to transfer these settings to the R/3 System. Select 'Filter sync.(R/3)'.
Choose your R/3 System as a source site and check whether you are using the VBAK-ERDAT filter criterion:
Example:
Table/Structure Field OP Low
VBAK ERDAT Greater than <Date>, for example, 20020128
The date must be entered in the same form as it is stored on the database (YYYYMMDD)!
The following filter criteria are also available:
VBAK-AUART Sales document type
VBAK-SPART Division
VBAK-VBTYP Sales document category
VBAK-VKORG Sales organization
VBAK-VTWEG Distribution channel
We recommend that you also use sales document numbers (VBAK-VBELN) as a further filter criterion. With this criterion, you can carry out an initial download according to sales document number intervals. The advantage of this filter criterion is that if your initial download terminates due to an error, you can restart the download after correcting the error as of the sales document number for which the error occurred. In this way you avoid having to restart a download for sales documents that have already been replicated.
Example:
Table/Structure   Field          OP            Low           High
VBAK             VBELN          zwisch.        0005000000    0005099999
Enter the field contents in the same way as it is stored on the R/3 database (leading zeros).
If you want to use this filter criterion, go to transaction SM30 and make the following entry in the SMOFFILFLD table:
Object name Table/Structure name Field name
SALESDOCUMENT VBAK VBELN
Note 497327 deals with possible filter-specific problems during the delta download that can occur due to missing R/3 back-end entries.
Block size
In this context, the block size specifies how many documents are selected in a transaction and transferred to CRM as a BDoc. The block size is defined on the system. The default value may have to be set to a lower value if problems occur (for example, memory overflow during the selection in the R/3 System). If the initial download terminates, check the dump log in the R/3 System (transaction ST22). The TIME_OUT or STORAGE_FREE_FAILED runtime errors indicate that the block size is too large. In this case, reduce the block size and restart the download. In addition, you can clarify with your Basis Administration whether the rdisp/max_wprun_time kernel parameter is large enough (this avoids a TIME_OUT error).
Basically, you should only download a few documents during the first download to check whether the system settings are correct. In this way, you can identify possible Customizing errors and correct them before the large load.
Queue processing during the initial download
In the case of very large transfer data sets, it may make sense to process the initial download in parallel within one object (object-internal parallel initial download) to complete the initial data transfer faster. Note 350176 describes the corresponding procedure.
Queue processing during the upload/delta download
Queues in CRM are defined in the SMOFQFIND table (for example, from CRM to CDB or from CRM to R/3).
For the BUS_TRANS_MSG BDoc type, the default setting of the queue processing is that all orders for a customer are processed in one queue.
As an alternative, you can set the queue processing in such a way that each order is processed in a separate queue. As a result, an individual order can no longer block the processing of other orders if an upload problem has occurred.
If you prefer this queue processing, go to transaction SM30 and make the following change in the SMOFQFIND table:
Select the BUS_TRANS_MSG BDoc type and change the segment field name from QUEUE_NAME to OBJECT_ID.
In the same way, you can also set the queues for the delta download in the R/3 back-end system in such a way that each order is processed in a separate queue. If you prefer this queue processing, go to transaction SE16 in the R/3 back-end system and make the following change in the CRMQNAMES table:
Select the entry for the SALESDOCUMENT object and change the BAPIFLD field from SOLD_TO to DOC_NUMBER (with BAPIOFFSET=3 and BAPIFLDLEN=10). Leave the second entry for the SALESDOCUMENT object (with QOBJPART=SAL_ERR) unchanged.
In transaction SMQR, check to see whether the queues have been registered or check transaction SMQS to see whether the destinations have been registered because otherwise, the queues are not processed automatically, and this can lead to queue overloads.
Check the queues regularly.
Composite SAP Note 504090 covers all notes that solve known problems in the transfer as of Support Package 06 (SP06).
Document cannot be maintained in online mode
If you cannot maintain a document, this can have various reasons. Basically, a sales document entered in CRM is locked until the R/3 System has confirmed the update of the order successfully.
If message CRM_ORDER019 "Document will be distributed - changes are not possible" occurs in CRM, check the queues (transaction SMQ1 and SMQ2). To analyze the data exchange from CRM to R/3, refer to note 431345.
If message CRM_ORDER013 "Transaction &1 is being processed by user &2" occurs in CRM or if message V1042 "Sales document &1 is currently being processed (by user &2)" occurs in R/3, the document is processed in the other system respectively. To avoid inconsistencies, a cross-system lock is set during the processing of a replicated transaction so that the document cannot be processed simultaneously in two systems.
Other notes
Only error-free sales documents are distributed to the R/3 System. If, in R/3, you change a sales document that was originally created in CRM, these changes are not transferred to CRM. That is, you should always make the changes in the original CRM document to ensure the consistency of the document data in both systems. Sales documents entered in the R/3 System are transferred to CRM, but they are locked for processing there. Changes to a document created in R/3 are also transferred to CRM.
In your settings for the data exchange, also make sure that the document number ranges correspond in both systems. For the successful sales document exchange between the systems, the transaction types and item categories have to be created in exactly the same way in both systems. If these objects do not exist in one system, you have to create them manually.
In transaction CRMM_BUPA_MAP, you can determine into which R/3 customer number the CRM business partner is converted and vice versa. If you do not receive a conversion for the specified business partner here, this indicates that a transfer problem has not occurred in the sales document but during the business partner download.
Header Data
Release Status: Released for Customer
Released on: 02.05.2006 15:04:13
Priority: Recommendations/additional info
Category: Consulting
Primary Component: CRM-BTX-BF-IF R/3 Interface for Business Transactions

Follow up transaction in CRM

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