Followed deactivate instr but uninstall errors out

I followed the instructions to deactivate the serial number, including checking the box to erase it when the uninstall is complete.  Then I proceeded with the uninstall via the control panel as instruction.  It errors out without much explanation.  Then I borrowed the installation CD again to reinstall and it also errors out.  So I'm stuck in the Twilight Zone, unable to get this thing off my machine.  I've spent over an hour on this website trying to figure out what to do.  Anybody got any bright ideas?  Thanks.

Listen, I really appreciate your willingness to help but I have a bad
feeling that if that help requires knowledgeable answers to all those many,
many questions, you're going to become ill with me, sooner if not later.
Frankly I never heard of anything requiring me to know the "system
language".  Vista op system is all I know.  It was a Photshop C4 CD.  Yes,
I'm the administrator of my laptop.  That's all I know about it.
Let's just skip it.  It doesn't seem to have hurt anything that it didn't
uninstall correctly; I was just trying to cleanly remove it so I could give
it to someone in the office who needed it worse than I.  She was able to
install if fine.  Thanks anyway.

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