Followed instructions but cannot change PDF to word - Showing doc has virus but does not

Followed instructions but cannot change PDF to word - Showing doc has virus but does not

Acrobat does not perform any virus checks. So, it appears that you are using one of Adobe's online subscription services.
Use the link below to go to the Adobe Document Solutions page. Select the service you've subscribed to.
Log in. Locate and use the "support" link. "Chat" is offered to service subscribers.
Discussion of your issue with the service's support ought to see you through the issue.
Be well...

Similar Messages

  • Recently subscribed, but cannot convert PDF to word

    Two days ago I registered to subscribe so that we could convert PDF documents to Word or  Excel.  All verifications were done and payment made by credit card.  Now, however, when I try to convert a PDF to word it doesn't work.  Can anyone make any suggestions as to why?
    Thanks,

    Hi whitelionstride,
    I would love to help. What happens when you try to convert your files? Are you having trouble logging in, or do you get error messages when you try to convert files.
    Please provide a few details about the problem you're experiencing, and we can go from there.
    Best,
    Sara

  • How do I change pdf to word

    How do I change PDF to word doc to edit

    I still have problems:   I open file I want to change to word  ........ click on edit PDF on right side of screen   it takes me to this screen  
    https://www.acrobat.com/content/document-solutions/en_us/products/acrobat/edit-pricing.htm l?trackingid=KQCOV   
    I go to sign in .....which to I choose from the drop down screen on this page?   I have tried several but still can not find how to get to converted.
    Diane

  • I am trying to subscribe so that I can convert PDF to word. Get so far but only options for address are in USA, I live in England

    I am trying to subscribe so that I can convert PDF to word. Get so far but only options for address are in USA, I live in England

    Hi golfgerald,
    I'm sorry that you're having trouble subscribing. Please take a look in the lower-left corner of the Adobe.com website. Do you see "United Kingdom" listed as the region? If not, please click Change Region, and then choose United Kingdom.
    Did that do the trick?
    Best,
    Sara

  • Hi, i have a problem with my credit card so want to use a card from another country but cannot change my country settings

    hi, i have a problem with my credit card so want to use a card froma different country but cannot change my country settings

    Hi balalbas,
    If you are having issues changing the country associated with your iTunes Store account, you may find the following article helpful:
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/ht1311
    Regards,
    - Brenden

  • I am now using 10.6.8.  Downloaded Maverick but cannot update OS on HD because get message the disk is not formatted as Mac OS extended(journaled).  Tried to use Disk Utility as per instruction but cannot complete operation.

    I am now using 10.6.8.  Downloaded Maverick but cannot update OS on HD because get message the disk is not formatted as Mac OS extended(journaled).  Tried to use Disk Utility as per instruction but cannot complete operation.

    Barney-15E:
                   The partition method worked after some trepidation.  I got the spinning beach ball after partitioning and couldn't go further till I named the second partition.  That may have done it.  Right now, things seem to be working o.k.  I'm updating a current iPhoto and will have to get a MS Word program that will function on the current OS and a current  Quicken.
    If necessary, can start up from the 10.6.8 system which I downloaded to an external HD before updating.  I can always fall back on that.  Also, I hope I don't get too many disconnects.  Thank you for your help.

  • I have the converter to change pdf to word. Works sometime, other time says conversion is taking too long. Can I get what it has translated so I can use the parts?

    I have the converter to change pdf to word. Works sometime, other time says conversion is taking too long. Can I get what it has translated so I can use the parts?

    I would ask in the ExportPDF forum, Adobe ExportPDF (read only) (assuming that's the service to which you have subscribed). This is the Reader one.

  • I cannot convert pdf to word even thuogh i have subscribed to the service, please advise. Invoice Number 0646799448.pdf

    I cannot convert pdf to word even thuogh i have subscribed to the service, please advise. Invoice Number 0646799448.pdf

    Hi gregorr22536759,
    I've checked your account, and it appears that there was a payment processing error. Please Contact Customer Care so that an agent can help you resolve that.
    Best,
    Sara

  • Cannot convert pdf to word file

    i cannot convert pdfs to word files using either Adobe Reader or ExportPDF website.  Using Adobe Reader, I get "an error occurred while trying to access the service" and for ExportPDDF website, I get an "internal server error" message. I have the most recent version of Adobe and checked for recent updates  Anything else I can try?

    [topic moved to Acrobat.com Services forum]

  • Cannot convert pdf to word - just spins and says retrievin current session status - has been doing it for days

    Cannot convert pdf to word - just spins and says retrievin current session status - has been doing it for days

    Hi da522811,
    Are you still having trouble converting files? It sounds as though you may be trying to convert via Reader, is that correct? If so, please try logging out, and then logging back in. You may need to log out via the web interface at https://cloud.acrobat.com if you don't have access to the Sign Out button in Reader.
    Please let us know how it goes.
    Best,
    Sara

  • I HAVE ADOBE READER INSTALLED BUT CANNOT OPEN PDF FILES ON THE INTERNET

    i HAVE ADOBE READER INSTALLED BUT CANNOT OPEN PDF FILES ON THE INTERNET

    This could be the problem/solution: http://support.microsoft.com/kb/2716529

  • Deleted e-mail account used for Icloud--now I cannot change my info without having that e-mail but it's gone! What do I do?

    Deleted e-mail account used for Icloud--now I cannot change my info without having that e-mail but it's gone! What do I do?

    Please answer me .
    Now I created iCloud Mail Alias on iCloud which name [email protected] Then I want to switch iCloud Mail Alias to be iCloud IMAP.
    My problem is I don't want that old mail which my boyfriend used to created - [email protected] and [email protected] - .
    How can I do?
    Please.

  • HT1918 on my account settings the shipping address is set on United States and it seems I cannot change it to UK... so my address is not accepted, what can I do?

    on my account settings the shipping address is set on United States and it seems I cannot change it to UK... so my address is not accepted, what can I do?

    To change it, you have delete the existing account.  However you can avoid losing any pictures in the process.  To avoid losing photo stream photos, save them to your camera roll (if not already there) before deleting the account.  To do this, open your my photo stream album, tap Edit, tap the photos, tap Share, then tap Save to Camera Roll.  (Camera roll photos are not effected by deleting the account.)
    Then go to Settings>iCloud, tap Delete Account, then sign back in with the new ID.  This deletes the account and your iCloud data from your device, but not from iCloud.  Provided you are signing back into the same account, your iCloud data will reappear on your device when you sign back in.

  • Videos won't play in Safari. Notice says, "You need to upgrade your Adobe Flash Player to watch this video." I have downloaded it, but no change. All videos play OK in firefox, but I like the controls in Safari better and want to stay with it.

    Videos won't play in Safari. Notice says, "You need to upgrade your Adobe Flash Player to watch this video." I have downloaded it, but no change. All videos play OK in Firefox, but I like the controls in Safari better and want to stay with it.

    Try deleting Flash cookies.
    Flush.app – Flash Cookie Removal Tool For OS X | MacHacks.TV
    If that doesn't help, UNinstall the old Flash plugin first, then reinstall new.
    Troubleshoot Flash Player | Mac OS
    Then restart your Mac.

  • Already connected to wifi, has secure connection but cannot connect to app store errrormessage is a secure connection could not be established. please check your date

    already connected to wifi, has secure connection but cannot connect to app store errrormessage is a secure connection could not be established. please check your date & time settings. please help

    Can't connect to the iTunes Store
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight

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