Following updating OS7 I setup a passcode which is not recognised and my ipad is disabled, I tried to restore in itunes but wants me to turn find my ipad off in icloud, which I can't do as ipad is disabled. who do i reset or get back in???

Following updating my ipad2 to OS7 it asked for a passcode which I entered, when I turned the ipad off it requested the passcode but does not recognise the one I (thought) entered , the ipad is disabled. I tried to restore in itunes but wanted me to turn find my ipad off, as I can't get into the ipad i can't do this. Any suggestions as to how I can fix this?

For any of you with a similar problem, apple was able to help, you need to keep the round quite button press in while you connect your cable (which is it self connected to pc itunes) the ipad will then restore. hope this helps

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Ipad won't start; trying to restore thru itunes, but get the message - can't restore because ipad is not set up. What do I do now?

Ipad won't start; trying to restore thru itunes, but get the message - can't restore because ipad is not set up. It was set up and has been in use for about a year. What do I do now?

I Have seen people report this issue when they try to sync their devices but in never seen it when trying to restore an unresponsive iPad. I would sguggest trying recovery mode now.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
This procedure will totally erase the iPad so I hope that you have a backup that you can restore from....assuming that it works, that is.

My iPad Mini iOS7 is showing only Apple Logo which happened during software update. I tried to restore using iTunes but it asking me to response from iPad. But my ipad only shows apple logo. How can i response? How to solve this problem?

My iPad Mini iOS7 is showing only Apple Logo which happened during software update. I tried to restore using iTunes but it asking me to response from iPad. But my ipad only shows apple logo. How can i response? How to solve this problem?

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary.

Just bought Elements 13. Input serial number (starting 1057), which is not recognised and the installation stalls here. Urgent help please...

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Maryrhire910 I am sorry that you are facing difficulty downloading and installing Photoshop Elements 12. Are you downloading the installation files from Download Photoshop Elements products | 13, 12, 11, 10? If so what specific error are you receiving?

HT4367 I turned off the power to my apple tv whilst updating and now it will not work, i have tried to restore using usb but it says unable to find. any help please?

I turned off the power to my apple tv whilst updating and now it will not work, i have tried to restore using usb but it says unable to find. any help please?

Welcome to the Apple Community.
Are you following these instructions.
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Source list, and then click Restore.

HT1766 I have no service, it keep saying searching, my provider said to back up and then do a restore. I am trying to restore and it wants me to turn find my phone off. WHen I go into Icloud to do that and put my password in it says it cant deregister the

I havent had service for a week now. It comes and goes and just keeps saying searching. The AT&T rep said to back up on computer and then do a restore of the iphone. When I go to restore it wants me to turn off the find my phone in icloud. I go to do that and it says it cant deregister the device??

Hello Becklee21,
It sounds like you are trying to restore your phone but are unable to turn off Find my iPhone to do so. If you have already backed up your phone to iTunes on your computer with the info from the article named:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
I would try deleting the iCloud account from the phone altogether, then restoring the phone again.
On your iOS device’s Home screen, go to Settings > iCloud, then at the bottom of the screen, tap Delete Account.
iCloud: Change iCloud feature settings
http://support.apple.com/kb/PH2613
Thank you for using Apple Support Communities.
Take care,
Sterling

Forgot password.Tried to wipe by using Find my iPhone but won't connect to wifi even though it is turned on in the lock screen.Then tried to restore through iTunes but couldn't because Find my iPad on. Removed the iPad but iTunes still not working. Help!

My daughter stopped using her iPad when she got an iPhone for Christmas. It has been over one month and she has forgotten her passcode. I tried to wipe it via Find my iPhone but it won't connect to the wifi even though wifi is switched on on the lock screen. I then tried to restore it through iTunes but was unable to becuase Find my iPhine was switched on so I removed the iPad from the device list only to find that it didn't solve anything with the iTunes situation and it still won't connect to the wifi. I ahve tried turning wifi on and off, tried leaving the house and re-entering all to no avail. Is there any other way to restore the iPad????

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTune (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug (very important)
5. Release Home button.
ON COMPUTER
6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.
7. Select "Restore iPad"...
Note: Data will be lost

IPhone told me I needed to restore and update, also said the phone did not have an IMEI number. I tried to restore from iTunes but keep getting an error message.

Ok I need help. I went to use my phone, put in my passcode, emergency dial came up, then the phone said I didn't have an imei #. I hit the back button and then I was told I needed to restore and update using iTunes. I tried several times to do this and my phone is still not working. It acts like it's updating, but once the bar reaches the other side of my phone, iTunes tells me there was an error. I used all the ports on my pc, changed cables, restarted my pc, and still nothing. Can anyone please help me. This phone is my life and I can't afford to get another one.

Sounds like you might need to take it to an Apple Store but if it is an iPhone 3G it would no longer be under warranty.
Looking at the Apple Store online you can get an iPhone 3GS from $49 on AT&T if it comes to having to get a new one. Your other option is second hand.

My Ipad mini displays disabled. I tried to restore on itunes but gives me error code how do I reset .

My Ipad mini displays the message disabled. I tried to reset on itunes but no luck. It gives me an error message that ipad has been locked with passcode. Tells me to enter the passcode I dont remember it. How can I reset without passcode.

Force iPad into Recovery Mode (Step by Step)
1. Hold Sleep/Wake button down and slide to turn off iPad
2. Turn on computer and launch iTune (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug.
5. Release Home button.
On Computer
6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.
7. Select "Restore iPad"...

My iphone 4s froze last night and won't do anything. I have iOS7, my power button is not working, so I can't reset my phone. I've tried to restore through iTunes, but it's telling me to turn off find my phone. I can't do that if my phone does nothing

I've tried all that I know how to do. My power button quit working awhile ago so I use the Assistive Touch to lock my screen. Once my phone froze, the screen went black. The only thing I can do now on my phone is hold down the home key and Siri will beep but she says "not taking requests at this time, try again later." I can't reset my phone without the power key or the Assistive Touch button. I've tried plugging into iTunes to restore the phone but I get an error message to first go to Settings in my phone and turn off "find my iPhone." I can't do that either as nothing will come up on my screen.

Make sure iTunes is up to date and try again.

My iPad will not turn on. I have tried to reset, with no results. I have also tried to restore from iTunes, but it could not recognize the iPad.

My third gen iPad will not turn on.
I tried to reset, and the apple icon appears, but it will not load.
I attempted to restore it through iTunes, but it could not recognize it.
Any suggestions would be appreciated. Of course, it is out of warranty.

What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

HT4972 how do I update from iOS 4.1 on my iPod to iOS 5? Advice is unclear/incomplete. I tried erasing & restoring in iTunes, but ended up with iOS 4 again!

How do I update my iPod touch (4) from iOS 4 to iOS 5? I tried the advice on the support page, erasing etc, but ended up with iOS 4 again!?

See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
     Device                                       iOS Verson
iPhone 1                                      iOS 3.1.3
iPhone 3G                                   iOS 4.2.1
iPhone 3GS                                 iOS 6.1.x
iPhone 4                                      iOS 6.1.x
iPhone 4S                                    iOS 6.1.x
iPhone 5                                      iOS 6.1.x
iPod Touch 1                               iOS 3.1.3
iPod Touch 2                               iOS 4.2.1
iPod Touch 3                               iOS 5.1.1
iPod Touch 4                               iOS 6.1.x
iPod Touch 5                               iOS 6.1.x
iPad 1                                          iOS 5.1.1
iPad 2                                          iOS 6.1.x
iPad 3                                          iOS 6.1.x
iPad 4                                          iOS 6.1.x
iPad Mini                                     iOS 6.1.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
   1. How to update your iPhone, iPad, or iPod Touch
   2. iPhone Support
   3. iPod Touch Support
   4. iPad Support
     a. Updating Your iOS to Version 6.0.x from iOS 5
          Tap Settings > General > Software Update
     If an update is available there will be an active Update button. If you are current,
     then you will see a gray screen with a message saying your are up to date.
     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
     c. Resolving update problems
        1. iOS - Unable to update or restore
        2. iOS- Resolving update and restore alert messages

Hi - I keep receiving the following error message on a song I purchased from itunes and am now trying to drag and drop to my iPad: "you must download items from icloud before you can copy then to iPad" what does this mean - please help! Thank you

Hi - I keep receiving the following error message on a song I purchased from itunes and am now trying to drag and drop to my iPad: "you must download items from icloud before you can copy then to iPad" what does this mean - please help! Thank you

Hi Poonam26c,
If you do not have a local copy of a song which you have purchased (i.e. it is available via iTunes in the Cloud), you may need to redownload it before you can transfer it to your device. You may find the following article helpful:
Apple Support: Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Regards,
- Brenden

I have IMac 10.7.5 Lion I use I forgot the password and I did a few fixes from the we sites, which did not work and now I can not get the computer to reboot the gray screen comes on and if a shift c I get a load bar and it goes half way and help

I have IMac 10.7.5 Lion I use I forgot the password and I did a few fixes from web sites, which did not work and now I can not get the computer to reboot the gray screen comes on with the apple and if a shift+c, I get a load bar and it goes half way and stops, I can get into the black screen area with the hard drive info
I did the following:   mount -uw /    rm/var/db/.AppleSetupDone    shutdown/uses/us reboot Ok I know I should not have, but now I need help to reboot and hopefully not lose everything on the desk top, Linda Markle

You did the wrong things. In the future it's a good idea to remember not to do something when you don't know what you are doing and what happens when you do it.
Forgot Your Account Password
For Lion, Mountain Lion, or Mavericks
    Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     When the menubar appears select Terminal from the Utilities menu.
     Enter resetpassword at the prompt and press RETURN. Follow
     instructions in the dialog window that will appear.
     Or see:
       Reset a Mac OS X 10.7 Lion Password
       OS X Mountain Lion- Reset a login password,
       OS X Mavericks- Solve password problems,
       OS X Lion- Apple ID can be used to reset your user account password.

I have just updated to LR5. I also have a new Camera. Nikon D800. Trying to import directly (from camera) into LR. But unsuccessful. Getting the following message. "The files are from a camera which is not recognised by the raw format support in Ligh

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Hi,
I assume you mean the Nikon D810 because D800/800E support has been there since Lightroom 4.1
Currently, because it is a new camera (D810) the only support is in a RC of ACR 8.6 for Photoshop CS6 and CC, as the RC runs out on 31 August it is expected support will be there in the next dot release of Lightroom.
Current limitations are that only full sized NEF is supported.
If you wish to import to Lightroom 5.5. you will need to download the DNG Converter v8.6RC and convert the NEF files (full size RAW ony) to DNG then import into Lightroom 5.5

Following updating OS7 I setup a passcode which is not recognised and my ipad is disabled, I tried to restore in itunes but wants me to turn find my ipad off in icloud, which I can't do as ipad is disabled. who do i reset or get back in???

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