Following Windows Update, Photoshop elements 10 editor fails to start. Can I Uninstall and then reinstall without loosing any catalogues?

Using Windows 7 Home, and until today have had no problems.
Windows deleted a whole load of files and now I have problems opening Elements editor.
Is it safe to simply uninstall Elements and then reinstall?

Thanks Jeff. I will install from disc 2 but presumably first i need to uninstall my first attempt (from Disc 1). However, will uninstalling the product use up one of the licenses as I would like to install on two computers and I don't want to use up both licenses on the same computer. I have read on this forum about the need to de-activate the program before uninstalling but some clarification on what "de-activating" actually does would be welcome. Could someone please confirm the steps I need to take to solve this problem. As I understand it I need to 1) de-activate the first incorrect install (from disc 1), 2) uninstall the product and 3) re-install using disc 2 and then disc 4. It seems discs 1, 3 & 5 are not needed for my install of Photoshop Elements 10 and Premier Elements 10 on a Windows 7 64 bit computer.
Following these steps will use up one of my licenses (hopefully not both) and I can then install the programme on my desktop for my second license.
Comments / suggestions welcome and appreciated. Thanks

Similar Messages

Photoshop Elements 9 Editor Fails to Start?

Hey guys, Up until recently I was a Happy PS9 user up until a couple days ago when my PS9 failed to start. It appears with a message saying PSE9 has stopped working. I have tried deleting my preferences as well as reinstalling. however I do have the error log from windows here. I someone could tell me what is broken and how to fix it from this log that would be greatly appreciated. A quick response would be great also guys due to this being work related.
Error LOG:
Faulting application name: PhotoshopElementsEditor.exe, version: 9.0.0.0, time stamp: 0x4ca3884b
Faulting module name: PhotoshopElementsEditor.exe, version: 9.0.0.0, time stamp: 0x4ca3884b
Exception code: 0xc0000409
Fault offset: 0x00cc6532
Faulting process id: 0x16e0
Faulting application start time: 0x01cd4b4dfd693077
Faulting application path: C:\Program Files (x86)\Adobe\Photoshop Elements 9\PhotoshopElementsEditor.exe
Faulting module path: C:\Program Files (x86)\Adobe\Photoshop Elements 9\PhotoshopElementsEditor.exe
Report Id: 3d3fbbcc-b741-11e1-afe9-e0b9a59e1da8
Windows Second Information Report :
Fault bucket 1416598590, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: PhotoshopElementsEditor.exe
P2: 9.0.0.0
P3: 4ca3884b
P4: PhotoshopElementsEditor.exe
P5: 9.0.0.0
P6: 4ca3884b
P7: 00cc6532
P8: c0000409
P9: 00000000
P10:
Attached files:
C:\Users\Shelly\AppData\Local\Temp\WER1507.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Shelly\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_PhotoshopElemen t_1d4bf182a4e7e4ca4ee116f423c78c393f9b1a2_0ab87a5e
Analysis symbol:
Rechecking for solution: 0
Report Id: 3d3fbbcc-b741-11e1-afe9-e0b9a59e1da8
Report Status: 0
Thanks in Advance guys

Thanks for posting the error log. Unfortunately, it doesn't tell us anything useful.
Yes, doing a system rollback can be an option, but not just yet.
The problem with games is that there is always the possibility that they overwrote system files used by other apps. Uninstalling those games would leave those system files missing. First try using the built-in MicroSoft System File Check utility:
http://support.microsoft.com/kb/929833
Run sfc with the /scannow option. It can take a while, so be patient. Even if it reports there were no files to be fixed, it really did, so reboot.
Ken

Photoshop elements (photo editor) does not start

Photoshop elements (photo editor) does not start after replacement of the mainboard of the computer.
We uninstalled the software and reinstalled it but it still refuses to work.
System is Windows7 64 bits

I have the same problem, does no one from Adobe look at this forum? I have done the mentioned things and nothing works. I am trying to get a project done and this very frustrating. I too should have gone with a Mac

I am encountering crashes with Photoshop Elements 12. If I uninstall and then reinstall the software, will I jeopardize the 100s of photo images I have already moved into the Organizer? Any cautions for me

I am encountering crashes with Photoshop Elements 12. If I uninstall and then reinstall the software, will I jeopardize the 100s of photo images I have already moved into the Organizer? Any cautions for me?

If the app is designed correctly, the no, you won't. However, you'd have to ask the people who wrote the software, Adobe.

How can I work around 1316 error that won't let me uninstall and then reinstall Elements 12

Elements 12 stopped working and the shortcut no longer finds the executable file. There does not appear to be a repair function on the installation CD. As a result, I have tried unsuccessfully to uninstall the program using Windows 7 64 bit uninstaller, Iobit Uninstaller, and Revo Pro Uninstaller. In each instance, I get the error "Error 1316. A network error occurred while attempting to read from the file c:\Windows\Adobe\Installer\Adobe Photoshop Elements 12.msi." As a test, I ran Iobit Uninstaller 3 as an administrator, but that was not successful either.Each time, the program rolls back when it detects the 1316 error. I can neither install or uninstall Photoshop Elements at this time.
How can I uninstall the program completely and then reinstall it either from my Elements 12 installation CD or from the same files on my hard drive?

"The feature you are trying to use is on a network resource that is unavailable."
It then asks for an alternate path to find "iTunes.msi"
with that one, let's try the following procedure.
first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
Description of the Windows Installer CleanUp Utility
next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
Removing iTunes and QuickTime for Windows
now try another itunes install. does it go through properly this time?

Updated iTunes to latest version (10.4.1.10) resulted in computer no longer recognising my iPhone 4. Uninstalled and then reinstalled iTunes, still my iPhone is not detected by iTunes.

Updated iTunes to latest version (10.4.1.10) resulted in computer no longer recognising my iPhone 4. Uninstalled and then reinstalled iTunes, still my iPhone is not detected by iTunes.
Please can anyone help…..

c) unistalled and reinstalled iTunes
Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

New itunes update wont download and now I am told to reinstall itunes using "tool". That doesnt work. Says I have no itunes on my computer. Is it ok to uninstall and then reinstall?

Notified there is an update to itunes. Downloaded it, now I have NO itunes on my computer. Went to tools as asked to do so manually. Still nothings. Is it safe to uninstall and then reinstall itunes? And has anyone else experienced this.

Hello janrk,
I would recommend following through the uninstall and reinstall procedure. The following articles provide steps for this, and other troubleshooting that can help get iTunes installed and stabilized.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen

Can anyone help me? The iTunes update corrupted my program. I uninstalled, and then reinstalled iTunes; only to find an error message about iTunes Helper. After several fruitless, repeat attempts, I am at a loss. Please help-

Can anyone help me? The iTunes update corrupted my program. I uninstalled, and then reinstalled iTunes; only to find an error message about iTunes Helper. After several fruitless, repeat attempts, I am at a loss. Please help…

Many thanks.
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Trying to launch photoshop cs3 on a mac running OS10.6.8 i keep getting the error message: Licensing for this product has stopped working you cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this pro

trying to launch photoshop cs3 on a mac running OS10.6.8 i keep getting the error message: Licensing for this product has stopped working you cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT adminstrator or Adobe customer support for help
I already Uninstalled and reinstalled the product and it still does not work.

Hi,
Try to uninstall the software again and you have to manually
Delete the following folders:
[Startup Disk]/Library/Application Support/Adobe/Adobe PCD
[Startup Disk]/Library/Application Support/Adobe/caps
[Startup Disk]/Library/Application Support/Adobe/backup
[Startup Disk]/Library/Preferences/FLEXnet Publisher/
[Startup Disk]/Library/Application Support/FLEXnet Publisher/
Go to Applications-->Utilities-->Disk Utility, Open it and Select the MAC HD and then click on Repair permissions.
After that try to run the cleaner tool as mentioned by kglad.
Restart machine and then try to install again.
*** Make sure , you only delete these folders if there is no other adobe applications installed on the machine. As if you have any other Adobe application of the suite ( not free applications ) then it will be a problem.

Photoshop Elements 10 Editor fails on Windows 8 Pro

Every time I start the Elements 10 Editor, it gives a C++ library error message and quits. I'm getting the following entry in the Event log. Can anyone help me get it working. Thanks.
Faulting application name: PhotoshopElementsEditor.exe, version: 10.0.0.0, time stamp: 0x4e5e8736
Faulting module name: MSVCR90.dll, version: 9.0.30729.6871, time stamp: 0x4fee6073
Exception code: 0x40000015
Fault offset: 0x0005beae
Faulting process id: 0x20a0
Faulting application start time: 0x01cdb9d83071b847
Faulting application path: C:\Program Files (x86)\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe
Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6871_none_50944e7cbcb 706e5\MSVCR90.dll
Report Id: 77b4b28f-25cb-11e2-be69-30f9edfdfc2f
Faulting package full name:
Faulting package-relative application ID:

I have a very similar problem.
Elements 10 Editor fails to open. I do not get any error codes simply the message that reads "Adobel Photoshop Elements 10 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". (Seen that message lots of times in various programs, can't recall Windows ever getting back to me with a solution so I'm not holding my breath that I will ever get notified of a solution, but I digress).
I tried reinstalling Elements (and Premier as I have the dual package programs), uninstalled by clicking on Install on the DVD (strange way to get the uninstall to work but thats how it is). I understand this way is best so I don't lose the ability to reinstall the program due to limited number of installs. I reinstalled. Same error. Repeated the uninstall and then this time also went to Control Panel and uninstalled everything with Adobe in the name. Reboot, re-install retry, no effect same erro. Repeat the above two uninstalling processes and then this time to into the Registry and remove all reference to Adobe Elements (and was surprised by how many references to Elements continued to exist even after the un-installing. Thought this would work. I was wrong. After the reinstall I get exactly the same error. I tried to watch when Elements Editor tries to open to see if I could read what it is doing when it fails, it seems to fail just as the window opens after its run through all those things it loads in the blue window. The blue window disappears, the gray window opens, and then crash.
I have tried each of the solutions offered above to the OP. I don't see any reply indicating it worked for him either.
Funny thing is that Elements 10 used to work on this Windows 8 system (FYI it is Windows 8 Pro edition, 64bit). I've had to reinstall Windows 8 a few times since I 'up'-graded to Windows 8 in the fall, it seems to be a rather fragile OS, previous re-installs did not hurt Elements 10, but this most recent one did.
Is there a patch to improve Elements 10's compatibility with Windows 8?
Is there a setting in Windows 8 that is more Elements 10 friendly?

Photoshop Elements 11 Editor : File/Open - How can I set a default folder ?

Hi
When I am in the Photoshop Elements 11 Editor and I want to load a picture from "My Pictures" on my hard disk ...
I go the menu item File/Open ...
Right now PE11 opens the last picture folder I worked with before ...
How can I make PE11 show the root directory of the "My Pictures" Library.
I do not want people to see which pictures I have been working with lately.

Before quitting the app after you have worked clic Edit->Preferences and click Reset preferences on next launch.
This would reset the settings and next time it will open my pictures by default with file open,
Thanks,
Garry

My computer froze and I had no choice but to turn it off. When I turned it back on, it would no longer open iTunes. It says "error 7 (windows error 14001). iTunes said to uninstall and then reinstall iTunes. Windows installer won't work.

My computer froze, so I had to finally turn it off. When I turned it on again, it wouldn't open iTunes. Error7 (Windows error 14001) appeared. I could not uninstall and reinstall iTunes because now Windows Installer isn't working either. Tried using "System Restore" from a backup, but still didn't fix problem. Tried online purchase of registry cleanup ("Error End"), but that didn't solve problem either.
How can I get iTunes to open? Any suggestions for getting Windows Installer to work? Thanks!

Hey Carolefromthelou,
The following link will provide steps on how to best remove all traces of iTunes from your PC and then reinstall it:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Welcome to Apple Support Communities!
Best,
Delgadoh

Why are my windows updates causing my computer to fail to start?

i have an hp pavilion dv7 notebook pc and i recently was forced to do windows updates. it was a total of 77 updates. when i tried to turn my computer back on i had to do a hard shut down. when i started it for the 3rd time it gave me the message that my computer failed to start. then i had to do a system restore to before the updates. now i have to shut down and i have to do the updates again. i don't know if i should do. is there anyway to make the updates so they do not mess up my computer again.

Hi,
Uncheck all updates with drivers and check will this help or not.
** Say thanks by clicking the "Thumb up" icon which is on the left. **
** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

TS1717 I tried updating iTunes and now I get an error. I followed instructions to uninstall and then reinstalled but the error I get Is "Error 7 (Windows error 193)" - anyone help?

Error 7 (Windows error 193) was received when I just tried to update iTunes on my Windows 7 computer. I've uninstalled and tried twice to reinstall and I get the same message. Does anyone have any additional suggestions? During install I do get a message about the mobile device but I do not have iTunes on my mobile phone.

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

I had a geekbuddy tech supposedly removing software on my computer and now my photoshop elements won't load. Do I do trial and then add my key

Hi
I had a tech from GeekBuddy supposedly removing software from my computer but now my photoshop elements 6.0 won't load. Says I'm missing information and have to reinstall.
Do I need to uninstall, then install trial and put in my key? I'd like to do this correctly without issues if possible.
Thanks

Hi
I had a tech from GeekBuddy supposedly removing software from my computer but now my photoshop elements 6.0 won't load. Says I'm missing information and have to reinstall.
Do I need to uninstall, then install trial and put in my key? I'd like to do this correctly without issues if possible.
Thanks

Following Windows Update, Photoshop elements 10 editor fails to start. Can I Uninstall and then reinstall without loosing any catalogues?

Similar Messages

Maybe you are looking for