Font characters are not spaced

Hi
We receive pdf documents from overseas people on a regular basis. The problem is that we are unable to read the text clearly, as it is not spaced . I have provided a screen shot of the problem.
Is there a setting in Adobe Reader to auto correct this problem when these particular documents are loaded?
The only way I have managed to correct this problem is to open the document in Acrocat professional and manually change the font. Not all our users have this privilage.
FYG, we have tried installing the various asian font packs, however this doesn't help
http://img689.imageshack.us/img689/3876/fontvu.jpg

Thanks for clarifying that.
They are using trial verison of pdffactory to generate the document.
Is there a quick way in adobe reader to change font of entire document?

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