Font conflict with Mac OS

Hi there
I hope this is relevant to this forum…
I'm having trouble with a version of Helvetica that seems to be conflicting with the Mac system fonts. So, the client sent us a packaged document with the fonts and all but we can't get them activated and recognised in InDesign. I suspect it's to do with a Suitcase / Mac OS conflict and not an InDesign problem, but I'm not sure where to look for help.
Any advice would be greatly appreciated.

Thanks! Sorry, things are pretty chaotic so I'll need a little more time to work through and figure it out, but that link looks like it'll be well worth reading through. The problem is happening on a colleagues computer, so I'm not 100 percent sure about software versions etc., but I can see how knowing that would be helpful.
So, the saga continues on Monday…
I appreciate your help!

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