Font contains a bad /BBox

Adobe Acrobat Professional 8
We are getting an error message in some pdf files stating,"The Font 'Times New Roman PS - Italic MT' contains a bad /BBox."
What is this error mean? Why does it occur? How do you fix it?

Back up all data.
Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and the support article linked below for instructions. If Font Book finds any issues, resolve them, then boot in safe mode* (by holding down the shift key at the startup chime) to rebuild the font caches. Boot again as usual and test.
Mac 101: Font Book
*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, you can’t boot in safe mode. In that case, after running Font Book, launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the page that opens.
Drag or copy — do not type — the following line into the Terminal window, then press return:
sudo atsutil databases -remove
You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. After running the command, reboot as usual.

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Font with bad BBox

Oftentimes, when I try to read a file in Acrobat Reader X or in Acrobat X, I get the error message the font 'LucidaGrande' contains a bad BBox.
It doesn't occur for every file (perhaps because that font is not used.)
This is more of an annoyance that a show stopper, but is there any way to fix it?
I am running Acrobat 10.1.3 on a MacBook running OS X 10.6.8.
It also occurs on my office iMac, with the same software and OS.

Same exact problem here. Went from Quickbooks Enterprise 10 to 11 this week, and sending out batchs of Customer Statements resulted in the "bad bbox" unreadable error. Generating the Statements one at a time works fine.
Intuit seems to know about the problem and is unhelpful to say the least. Thier suggestion is "don't use the features we coded into our software and sold to you, waste your entire day sitting there and create Statements one at a time". Thanks Intuit!!
http://qb4web.com/support/Articles/SLN46835
By the way, I did notice that the "Quickbooks PDF Printer" driver seemed to be missing. My Quickbooks install was using "Microsoft XPS driver" or something like that. Perhaps that is part of the problem?
I have downloaded, from Intuits website, a tool called "PDF problem finder and fixer" or something like that, and ran it.
BE AWARE that if you run this tool, it kills all Quickbooks processes running on the system without warning, so my users that we logged in and working via Terminal Sessions and otherwise got kicked off right in the middle of the day. Again, cheers Intuit.
After the tool ran (more like a DOS / Command line script) - I did have the Quickbooks PDF Printer available as a Printer. I *think* that after a Statement is printed using any given printer driver, that's the one used going forward. We are creating a big batch of Statements and hope it resolves the issue.

Bad /BBox

Hello folks - I am new to this forum and I have an issue we need help with.
I am the admin for my Co. who uses QuickBooks Ent 11 and we send out our pay stubs to all our employees via the built in QuickBooks web email service. We have been doing this for years and only recently have the issue ( we upgraded Qb from version 10 to 11 )
The PayStubs are automatically converted into pdf format and then sent out. Each employee gets their stub this way and they can either download the file to there PC or open it - they do need to enter a password since the pdf is password protected.
What is happening to some folks and not others ( this is what is baffling ) is that when they open the pdf after entering their password - some employees will get an Adobe Dialog box with an error that "The font LRKLXQ+TimesNewRoman contains a bad /BBox" and behind the error - I see the document opened but it looks like Morse Code with lines running it - nothing readable.
I spoke with QuickBooks at length and all they can suggest was to use Outlook to send out the Stubs -- OK good-bye - they could not help.
I spoke with Adobe Tech person who said they never saw that error and maybe each employee is using a old version of Adobe Reader! Ok - bye bye too.
I can read my stub no problem - the person next to me cannot read hers - same PC model - same Adobe Version - email client not-withstanding - the issue occurs with WebMail / Outlook clients / Thunderbird Clients etc - its a mixed bag. I cannot tell who is having the issue all the time because this week I can read my stub but next week I can't and get the error !!! and person who could not read his/her stub can now read the next one they get !!
Also - we seem to get the error only with PayStub function - and from what I can tell, it does not happen with any other report or reports that go out as pdf docs.
Don't know what else to tell - we are running QB on a Windows 2003 Server up-to-date patches etc - Adobe 9.3 installed - all is Ok with QB too on that server.
I really am hoping that someone here can help.
Right now my HRO person is printing each person's PayStub and scanning it to each employee - in PDF Format - which they have no problem opening!!
Please -- HELP!!

Same exact problem here. Went from Quickbooks Enterprise 10 to 11 this week, and sending out batchs of Customer Statements resulted in the "bad bbox" unreadable error. Generating the Statements one at a time works fine.
Intuit seems to know about the problem and is unhelpful to say the least. Thier suggestion is "don't use the features we coded into our software and sold to you, waste your entire day sitting there and create Statements one at a time". Thanks Intuit!!
http://qb4web.com/support/Articles/SLN46835
By the way, I did notice that the "Quickbooks PDF Printer" driver seemed to be missing. My Quickbooks install was using "Microsoft XPS driver" or something like that. Perhaps that is part of the problem?
I have downloaded, from Intuits website, a tool called "PDF problem finder and fixer" or something like that, and ran it.
BE AWARE that if you run this tool, it kills all Quickbooks processes running on the system without warning, so my users that we logged in and working via Terminal Sessions and otherwise got kicked off right in the middle of the day. Again, cheers Intuit.
After the tool ran (more like a DOS / Command line script) - I did have the Quickbooks PDF Printer available as a Printer. I *think* that after a Statement is printed using any given printer driver, that's the one used going forward. We are creating a big batch of Statements and hope it resolves the issue.

Error message "Font LucidaGrande contains a bad b/BBox"

I recently started getting an error message "Font LucidaGrande contains a bad b/BBox" when I attempt to open a pdf file. Obviously that font is corrupted. How do I fix it. I am running Mac OS X 10.7.4? Thanks in advance

Thanks much Robert. And I am in fact using Chrome. You've read my mind
Robert Linthicum wrote:
If you are printing to PDF from the latest version of Chrome, this is a known issue (not necessary to become an expert in font management in OS X). Chrome is embedding a bad version of LucidaGrande in generated PDF files.
A fix is in the works.

Adobe Pdf Reader throws "AgencyB contains Bad/bbox".

hi,
I have created pdf document in vb6 and whenever i open it with vb6 code it gives "The AgencyB contains Bad/bbox."
so, Please give me solution to sort out this problem.
thanks

i've also used other Fonts Times and Courier, but it gives the same error. If i open it without vb6 code it gets opened without error. But whenever i use acrobat reader in vb6 to view the PDF, it gives that error. Like "Acrobat may not display the page correctly. please contact who created it."
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Font contains bad/widths message, what does that mean?

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Excellent. Good News!!
Shalla --
Here's a wonderful article on Fonts in OSX that will really help you.
It's authored by our resident Font Expert, Kurt Lang.
It saved my life!
http://www.jklstudios.com/misc/osxfonts.html

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I am exporting .indd files from within Indesign as pdf files, opening in Acrobat Pro XI. I have no trouble creating the initial pdf file, however, when I go to Save Other > Reduced Size PDF I get error messages. Depending on the file, I receive either the message, "The font (Myriad Pro) contains bad/Widths" replacing the text with dots or "Cannot find or create the font (Helvetica) Some characters may not print or display properly" replacing text with dots or boxes.
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I, too have experienced this issue. Upon export from INDD CS6, I see the error message "The font 'IXWIPX+SourceHanSansSC-Bold' contains bad \Widths."
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[email protected]

Font Rendering Got Bad After 32.0 Update

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The word "Web" (right under the search box) is too small...
The other words in the blue bar with "Web" are also too large...
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Sweet your thing wasnt right but pointed me to the right location:
I just needed:
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Solved!
Go to Solution.

Hello,
Please see my response in the following post.
Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!

Font error message

Everytime I scroll to the last page of my FORM document I receive this error message: The font 'NFTYEM+Arial-BoldMT' contains a bad /BBox.
How do I fix this?
Thanks
Sandra

George, my new best friend - hi again!!!
Interesting you should say that. I did have to edit that last page and replace it. When I open it before it was a form and when it was turned inot a form, when it is a single page, I don't get the error message. But once its placed with the others I get it.

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My Grandson is filling out a PDF template provided by the BoyScouts of America (BSA) and has run into a problem when trying to open a document that he's been working on for weeks. He's using Adobe Acrobat X Pro 10.1.3
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An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created this document to correct the problem (He is the author - Been updating the PDF for weeks)
The error states "The font GXAPFY+Helveticalnuev - Bbold contains a bad /BBox).
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[SLVD?]Openoffice fonts have bad spacing, hair spaces still don't work

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The spacing between the letters in the Openoffice version looks funny for some reason. You can really see the difference at the "as I cannot" and "example".
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EDIT2: I realized that Openoffice was at an 83% view, and at 100% view it looks better.
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Last edited by sokuban (2009-10-08 15:36:20)

Some fonts don't support hair spaces. I have only checked a few fonts, but so far none of the MS fonts contain the hair space, U+200A. Times New Roman, Courier New and Arial don't have that glyph.

Font contains a bad /BBox

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