Font Drop Down behavior CS3-5 vs CS6

Can anyone help, i have searched and searched. It used to be in all previous versions that when you have a font, say helvetica LT, that you are using in a document and you wanted to use say a different version of helvetica. You could click the the arrow for the drop down on the font name and you would be in the H's, highlighted on the font you were using. Now, its just top of the list, A's. You can use the arrow keys to go back and forth and cycle through the fonts but this is is in both ways a travesty to efficiency and workflow and everyone is used to it. Despite looking, we cant find a way to change this setting of behavior. Can you help, its very appreciated!

We're a print shop. One that specializes in on demand, drop ship fullfillment. I dont need to pay for the ability to make apps, etc and I certainly dont see how telling my clients, who could care less, that they are paying more so I can develop products they dont want to buy and they dont need is going to accomplish anything when I have to raise my price.
My primary reason for actively voicing these feelings is so Adobe sees them. I hope Adobe goes outside its forums and looks into this and reads its emails. I think plenty are not happy.
Look, I like Adobe, really, but not at ANY cost. i dont love ANY product at ANY cost. Adobe will hopefully learn that lesson like many companies before it who have tried similar things or tried to stick to similar concepts. Per minute internet comes to mind, heck even per minute phones which is a dying concept and i think eventually this attempted return to charging by bandwidth, and these things I mention are like this because THEY are finite resources and have some scarcity in some manner. Adobe, really isnt and any scarcity it has is going to be artificial.
I've seen them come and go so many times and I always hear these arguments. I worked with a guy once long ago who said Quark would never be replaced as the standard. I knew a guy who worked in one of their fulfillment centers and he told me, they knew about the things the customers didnt like but they thought they were above it. They openly talked about it. Corel, etc. Dont get me wrong. I'm super happy we arent waxing clipart to be exposed and then stripped in to large format film anymore, but Adobe is not the only option, period.
As to the original discussion:
I guess i wouldnt say they broke it, but it does feel a bit like blackmail. Well, we have it, but only over here for more money, even though it was standard before. What gets me, is they didnt make it an either or option, they just trashed the other way, and that just seems like either lazy or indifferent product design. Either way... we pay... and then pay again, and apparently pay again and so on.

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