Font in pdf and in Ai are different. Same file but different font.

Hi
I have trouble with font in illustrator and pdf.
A customer sent me both Ai and Pdf files, the text are totally different.
When I open the illustrator there is one font (Arial Narrow Bold), but when i view the pdf using adobe acrobat the text has changed to another font (Myriad Roman).
The correct font is Arial Narrow Bold.
It is very unprofessional to ask customer everytime what font they are using when they already provide me the Ai files.
I want to know what happen when converting to pdf. Are there any setting in pdf I should be aware of ? so I can tell customer next time to avoid this mistake. 
Pls help I really need to know the answer to this. Thank you so much!!

Hi Mylenium,
Thank you for your reply.
Can you let me know where is this setting and what to select or deselect??
Thanks so much!

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