Font is too small on screen, although is correct in print

Have a client who works on a Mac and to be able to see writing on screen in e.g. email, I have to ensure it is something like size 20 to see it which is a pain as, when printing this size of font, it is huge.  So far, the only way to see the text is for me to change the resolution in the Mac Preferences which then allows me to see e.g. Calibri 12 - albeit still fairly tiny.
Any way to get the font to look larger on screen?

Sorry, need to ask a few more questions... because your answers matter, indeed:
1.) What screen sizes and resolutions are each of you using?
2.) What email clients are each of you using?
3.) "e.g. email" - which other docs or apps as well?

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