Font issue opening PDF file in Illustrator

I was given a PDF file to make typographical changes. Because of the complexity of the file it would be easier to make the changes in Illustrator rather than edit the text in Acrobat. BUT the font (Arial regular, bold, bold italic) defaults to boxes -meaning the symbol when a font isn't open or available. I have tried highlighting the text and manually changing the font but I still get the boxes. I am not able to change the font to any font that I have activated in my system.
I am using IA-CS3 on a MacPro with 10.5.2.
Another note- the PDF was created on a PC with program called Vantage. It is used by our order-entry department.
I am stumped as this is how I have changed PDF files in the past.
Any ideas?

It is Arial Regular, Bold, Bold Italic, Italic. I think it has to do with the file coming from a PC. I get an error message telling me these fonts are missing even though they are on my system. With Illustrator it doesn't offer a replacement font when the error message comes up. After the file is opened, I highlight the text (which is the boxes I previously mentioned)and replace it with another font from my system. I still get the boxes.
When I paste the text in TexEdit nothing shows no matter what font or color I tell it to use.
I have never seen anything like this.
Elaine

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OK, now we're on the same page. I didn't realize it but I can't open pdfs either. I'm on a brand, new iMac and pdfs don't work for me anymore. It also doesn't work in Firefox. I'll need to do some checking for both of us.
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Message was edited by: Old Toad

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Van: Monika Gause [email protected]
Verzonden: woensdag 22 augustus 2012 13:31
Aan: AcidusW01
Onderwerp: Open a PDF file in illustrator with multiple pages CS6
Re: Open a PDF file in illustrator with multiple pages CS6
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We have a pdf file (template) with some static images and static text in it
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