Font issue when viewers download PDF off of site

I have a client creating PDF's and making them available for download on their site using Contribute.
They are creating their PDF's using Publisher, and when they had a hyperlink into the file, the customers see files that have fonts messed up. Is there a way to flatten or compress the file while still having the hyperlink work?
Thanks!

First, make sure they are embedding all of the document fonts when they create the PDF.

Similar Messages

  • Crystal report font issue when rendered as PDF

    Hi we are experiencing an issue with custom fonts within Crystal reports.  The font is an open type font that does appear to work if the report is viewed as a crystal report, but when it is rendered or scheduled into a PDF instance it fails and gives a Crystal Reports: Print Engine Error when using openDocument and scheduling gives exporter error. Any help or feedback is appreciated

    Aaron,
    OpenType is not supported for PDF at least in:
    Crystal 10
    https://service.sap.com/sap/support/notes/1218086
    XIR2
    https://service.sap.com/sap/support/notes/1219411
    The ADAPT indicated has been postponed.
    I canu2019t find an official statement for XI 3.1, however, there is a test you can run and itu2019s to delete the Opentype font from the server and use the same font name but TTF instead.  At least, this behaviour has been reported here:
    https://service.sap.com/sap/support/notes/1303394
    Regards,
    Julian

  • Mavericks 10.9.1. Freezes or trackpad becomes slow and unresponsive when viewing downloaded PDF files in Preview.Help!

    The earlier post was my first attempt at posting and had some typos. Repeated with typos corrected.
    I have a Macbook Pro Retina 13" Late 2013 with preinstalled Mavericks.I now have the 10.9.1 update. Almost from the time of purchase in Nov '13, I have been experiencing freezes and slow & unresponsive trackpad. I have more or less narrowed this symptom as happening when viewing downloaded PDF files. The only option is to force eject, if available or shut down. I spoke to Support as I thought it was a RAM issue and they told me that in Mavericks RAM showing almost full was normal as it uses RAM differently. They took me through some resets and cleaning up which has helped a little but freezing stll happens. This never happened with my Macbook AIr running Lion. Any suggestions?
    Shankar9
    Macbook Pro Retina 13" Late '13-Mavericks 10.9.1
    Macbook Air 13" Mid '11-Lion
    Macbook Aluminium 13" Late '08-Snow Leopard

    So a PDF file that you can view in Preview on your MBA causes your new MBP to lock up and/or slow down. Is this right? Also you say more or less narrowed down to PDFs with Preview but does the computer exhibit this behavior with other programs and if so under what conditions? And how much free hard drive space do you have?
    Viewing memory use in Mavericks is different than with previous versions of the OS. Today it looks like we need to pay attention to what Apple calls Memory Pressure which is gauged by the bar graph in Activity Monitor and to the Virtual Memory being used. When the memory pressure graph bar gets too high it turns red and that's bad news. Looking at how much memory is being used doesn't help - I have a 16GB computer and with almost nothing running it still shows something like 15.79GB used but the memory pressure graph is just a think green line. So unless you see the memory pressure bar turning red lets not worry about memory usage at the moment.
    If among the things AppleCare had you do was reinstall Mavericks then I recommend a trip to the Apple store - and take a problem PDF file with you to demonstrate.

  • When I download pdf files in Safari I get a black screen.  However, if I open a pdf in Mail it is viewable in Preview.  How do I fix this?

    When I download pdf files in Safari I get a black screen.  However, if I open a pdf in Mail it is viewable in Preview.  What is wrong?

    Back up all data.
    Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
    /Library/Internet Plug-ins
    In the Finder, select
    Go ▹ Go to Folder
    from the menu bar, or press the key combination shift-command-G. Paste (command-V) into the text box that opens, then press return.
    From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
    I've seen an unconfirmed report that the "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you might need to remove it as well, if applicable.
    If you still have the issue, repeat with this line:
    ~/Library/Internet Plug-ins
    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

  • My Iphone 4 32GB started having this issue when I downloaded the 2 last 6.1.X... VOICE CONTROL pops-up even when I sleep and calls random people just by the sound of the snoring... in FACETIME even more annoying. I confirm that it does this day and night

    My Iphone 4 32GB started having this issue when I downloaded the 2 last 6.1.X... VOICE CONTROL pops-up even when I sleep and calls random people just by the sound of the snoring... in FACETIME even more annoying. I confirm that it does this day and night

    Turn off Voice Control.
    Otherwise, basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).

  • Issue when scrolling a pdf - There was a problem reading this document (135)

    This is when the PDF is created and rendered/previewed from Acrobat Reader and the issue is there for latest acrobat version too.
    When you open the PDF in Acrobat Reader and then when you scroll it and if you have more that one page in the PDF, it gives an error saying "There was a problem reading this document (135)".
    Is this a known issue in Acobat? Any resolution? Reinstalling acrobat version didn't help.
    Thank you in advance...!
    /Manu

    It's hard to tell for me as they are files such bank statement or other document from websites...how can i know?
    Thanks,
    Date: Wed, 9 May 2012 01:29:45 -0600
    From: [email protected]
    To: [email protected]
    Subject: Issue when scrolling a pdf - There was a problem reading this document (135)
        Re: Issue when scrolling a pdf - There was a problem reading this document (135)
        created by Nikhil.Gupta in Adobe Reader - View the full discussion
    Hi Manulak_Tech,
    As you are able to view PDF I had provided, the issue seems to be PDF specific.
    So when you scroll the PDF and reach to a page where Adobe Reader cannot read it, the error comes. I am sure the problem lies the way PDF was created. Can you describe how the PDF was created?
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4390058#4390058
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4390058#4390058. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Adobe Reader by email or at Adobe Forums
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • When I download PDFs on my macbook I am given the option of saving them to iCloud and in Preview they are listed under iCloud. How can I then view them on my iOS devices? Help please.

    When I download PDFs on my macbook I am given the option of saving them to iCloud and in Preview they are listed under iCloud. How can I then view them on my iOS devices? Help please.

    Welcome to the Apple Community.
    You can't share preview files to an iOS device. There are several other options for pdf's such as Adobe Reader or iBooks.

  • I have a user that has an issue when printing to PDF.

    I have a user that has an issue when printing to PDF. When printing to PDF the PC will intermittently freeze and sometimes the print spooler will crash taking all other printers offline. A reboot clears it up for a while but then it comes back.
    Acrobat 11 Pro
    Windows 7 x64
    Office 2010 Professional
    Any help would be great!  Thanks

    I manage a network of 30,000 + workstations all with Acrobat Pro 10.  Upon upgrading to 10.1.10, they all exhibited similar symptoms printing to the PDF printer.  The problem is most obvious in IE 11, it will cause the browser to stop responding, however it seems to depend on the page being viewed.  For example we can print google.com, but not yahoo.com.
    And of course there is no method to roll back to 10.1.9, other than to completely remove and re-install Acrobat.
    I hope this is getting addressed soon!

  • I cannot download PDF's from sites, when I try this my screen simply displays computor code

    I cannot download PDF's from sites, when I try this my screen simply displays computor code

    What does this code state?  Can you post a screen shot?  Which browser & version are you using?
    Mac OS X (10.5.1)
    Have you considered updating your OS plus using Software Update to install all other updates needed?

  • Alignement issue when exporting to PDF

    Hello,
    I'm having some alignment issues when exporting an InDesign file to PDF.
    I have a couple of square pictures, touching eachother at the edges. These are aligned bang on in InDesign (the lines overlap), but when exporting to a PDF and viewing in there, it seems that some seem to jump up slightly.
    Is this just a display issue or a setting issue when exporting to PDF?
    Thanks
    Benny

    The detail is cropped too tight for me to tell how many photos are intersecting there. Is there a vertical intersection as well? If not, I think you're looking at a very slightly non-rectangular frame, if there is, then you might still be looking at a non-rectangular frame, or the frames are not perfectly aligned, which doesn't surprise me if you snapped to a guide -- I find that less than 100% reliable since CS6.
    Presuming that you've zoomed in to show us the problem, that's probably a single pixel misalignment and you'd be very hard pressed to see it in printed output without a loupe.
    You can check the bottom edge of the top photo, and the top edge of the bottom photo(s) for being out of horizontal by using the direct select tool to select the corner points and seeing if the y-coordinate is the same on both sides of the frame.
    My printer tell me to always overlap frames, rather than butting them, for trapping, for what that's worth, but I don't always do what he says, and I've never had a problem.

  • Cap 6:  Issue when publish to PDF.  The exit button on the skin does not seem to work.

    All, 
    I attemped same using Cap 6:  Issue when publish to PDF.  The exit button on the skin does not seem to work.  I switched out skins and same issue.  I am using IE8. 
    When published as swf, exit button on skin works fine.  Any ideas on solve for the PDF version exit button?  We would rather publish as PDF since all files are contained in the PDF wrapper.

    Hello,
    Welcome to Adobe Forums.
    This issue is reproducble at my end, need to do some more testing before I can tell you any solution or action plan for this issue
    Thank you for your patience.
    Regards,
    Vikram

  • I'm trying to sync a 4s so that it can be activated w ATT...my computer says that I need to have 11.1 or higher in order to do that but when I download from the itunes site nothing happens and I still can't sync phone...what am I doing wrong?

    I'm trying to sync a 4s so that it can be activated w ATT...my computer says that I need to have 11.1 or higher in order to do that but when I download from the itunes site nothing happens and I still can't sync phone...what am I doing wrong?

    The screen that says "Download Now" also shows the proposed iTunes version number (in the box below):
    Be sure it indicates 11.1.3.
    If it is, here's further troubleshooting:
    http://support.apple.com/kb/TS1538

  • Font issue when creating PDF from web page with Acrobat 8

    I have a group of documents created with html/css that i am converting to pdf. Everything works slick except for some reason every HTML page that spans more than one printable page in the PDF the first page body text looks bold, the rest of the text (on the subsequent pages) is not. I have 15 documents linked together and its doing it for everyone one, first page looks bold rest of pages not.
    I have checked all the font attributes in both the pdf and the html, there is nothing set to bold and all fonts have the exact same settings...
    Does anyone know what is going on? I am pretty green with Acrobat but not new to web tech.
    What am I missing here?
    Also when printed it looks fine, no issues, issues only in screen view...
    HELP!!
    Thanks
    Scott

    It may be that the page sizes are varying and you are seeing a zoom affect. Try setting the size to a specific value and see if it looks the same. That's a guess anyway.

  • PDF and OTF (Postscript) font issue (is there a PDF validation tool?)

    Greetings all,
    I am experiencing a problem uploading any documents, which include embedded OTF (Postscript) fonts, to a Cloud based collaboration tool called Crocodoc. The problem/failure appears to occur during the document conversion from PDF to HTML5. It is important to note that this problem is not specific to Crocodoc because I have tested others (i.e. Zoho).
    The problem is specifically with Madcap Flare and its recent support for OTF fonts. This is how I arrived at this conclusion:
    - Changing the embedded font to TTF only, the published PDF uploads to Crocodoc without incident.
    - It is not the OTF font. I have also tested this particular OTF font with other publication tools, including Microsoft Word and Adobe Framemaker; there were no issues.
    Other facts:
    - PDF files appear to function normally. It is only when I upload to Crocodoc-like apps when the problem manifests itself.
    I subscribe to the Creative Cloud but Adobe Acrobat doesn't seem to have any validation functionality.
    But here are some other tests that I have done:
    - Opened the malfunctioning PDF into Acrobat (no apparent issues)
      > Saved as optimized with all discard options turned on plus I ran the sanitize option. The new saved PDF still failed to upload.
      > Removed ALL text and saved a blank page. Still failed to upload to Crocodoc
      > As a verification, I created a PDF page (from clipboard) with Acrobat and saved that (one line of font using OTF font) - This successfully uploaded to Crocodoc.
      > VERY INTERESTING...using Acrobat to CONVERT the problem PDF to eps and then eps back to PDF - This PDF uploaded successfully to Crocodoc.
         BUT there is something 'wrong' with Adobe Acrobat's conversion because it only converts the first page back into a PDF. WHAT?
    Conclusion, as long as the PDF originated in Flare, it will fail to upload to Crocodoc. However, converting the document to .eps and then back to a PDF seems to have stripped away the 'bad' stuff.
    What I am trying to learn is what exactly is causing the upload and conversion error?
    Is there a PDF validation tool and might identify what is causing this conversion problem?
    Sorry for the long post. Hopefully someone had the patience to read this and has an idea.
    Thank you

    Hello TSN,
    Test Screen Name wrote:
    Picking just one point: PDF -> EPS -> PDF. This could not possibly do more than one page, because EPS is absolutely by definition a single page format. Therefore you must choose a page when exporting PDF to EPS.
    Thanks for your response.
    I was thinking Microsoft... which has allowed multi-page eps files for years. But you're correct, this is normally an unsupported .eps format.
    I solved the problem over the weekend by doing the following:
    1) I removed the suspect OTF font family but despite doing so, the folder still had two 'corrupted' but unused copies of an italic font. They refused to remove so I had to boot into Win7 SAFE mode to remove.
    2) After complete removal of the OTF font family. I reinstalled the OTF font *BUT* only from a different repository (oddly, this other OTF font set is slightly larger per font).
    3) Once installed, I tested with Flare, published and uploaded to Crocodoc SUCCESSFULLY. Yeah!
    I don't have anymore time to test but the questions remain, such as, was it one or more of the following issues:
    a) Flare has a problem handling some OTF fonts or cannot error correct (the way other programs do) for marginal fonts or font errors?
    b) Was it the two corrupted fonts in the Windows/fonts folder?
    c) Was it the slightly different OTF fonts that I am no longer using?
    Take care

  • Strange font behaviour when printing from PDF

    Hi - hoping someone can shed some light as I've been going slightly crazy trying to figure out what's happening.
    I'm working on a Mac. I'm using the .ttf fonts of the Oswald family - obtained from Google fonts (and various other sources to rule out corrupt files).
    When exporting the PDF from InDesign and printing it myself, there are no issues. When I send the PDF to others on a Windows machine, it prints fine.
    When sending the PDF to my client (always the way) some of the font characters are, well, nudged down half way almost, out of alignment. It only happens on some characters, not all.
    We only discovered this before submitting an ad to the printers, and for safety's sake, I converted all the text to outlines. Ok for now, however not a long term solution as we need to be able to use this font for live situations.
    Has anyone experienced this before? Or perhaps can anyone suggest a workaround? I have to use TTF fonts as a 3rd party company who are working on some dynamic brochures have requested it.
    I'm literally at a loss.
    Thanks in advance.

    Well I can give you what I did to get around the problem.  I am running Adobe X pro on windows 7.
    1.  The print job in queue, cancel it so that it is deleted.  You now should have no jobs pending.
    2.  Go to Control Panel\Hardware and Sound\Devices and Printers(Win7) or just the printer and devices for your OS.  Yes this must be done with Admin privilages.
    3.  Go to Printer Properties for the Adobe PDF printer.
    4.  Select the ports tab.  Mine was on Com3.
    5.  Select Add a Port and call it Adobe Printer or something.
    6.  Select the check box and select apply.
    You should now print with no errors.
    -G
    Yes I am aware this has been a year, but this has happened over several versions.

Maybe you are looking for